Da

✏️ Editing: 1698222214.M37899P2646282.aristoteles.x5servers.net,S=25913,W=26497:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 25 Oct 2023 04:23:34 -0400
MIME-Version: 1.0
References: <651c758be20de_23a2b13f55cc25c28383693.sidekiq-frequent-fd-poduseast1-main5-blue-758d7b4d84-lv2bf@outbound-email.freshdesk.com>
 <652fea0fd58e0_2482ab855cc7d781576196.sidekiq-frequent-fd-poduseast1-main5-green-5c99cd7986-xx44w@email.freshdesk.com>
In-Reply-To: <652fea0fd58e0_2482ab855cc7d781576196.sidekiq-frequent-fd-poduseast1-main5-green-5c99cd7986-xx44w@email.freshdesk.com>
From: AILED ALVAREZ CASTRO <ailedalvarez@gmail.com>
Date: Tue, 24 Oct 2023 16:02:04 -0500
Message-ID: <CAPr8XbbGJgPT6-JRXJqnAL6Ntj9_W+4j23o9_KVt44aG8z_Wxg@mail.gmail.com>
Subject: Fwd: Your LabX program
To: rcruz@sapasequipment.com
Content-Type: multipart/alternative; boundary="00000000000038891e06087ca775"

--00000000000038891e06087ca775
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

---------- Forwarded message ---------
De: LabX.com Client Services <clientservices@labx.com>
Date: mi=C3=A9, 18 oct 2023 a las 9:22
Subject: Re: Your LabX program
To: <rcruz@sapasequipment.com>
Cc: <tmackinnon@labx.com>, <ailedalvarez@gmail.com>

Good morning, Richard,

I hope you are doing well.

Our development team noticed that following the recent maintenance of your
site, your sitemap is no longer functional. Our scraper was set up to start
from the following URL: https://sapasequipment.com/product_cat-sitemap.xml
Will you be restoring functionality to your site=E2=80=99s sitemap? If not,=
 we=E2=80=99ll
need to restart our scraper setup to instead start from your category tree
on the site frontend.

If you could let me know that would be greatly appreciated.

Thank you in advance.
Melissa

Client Services
clientservices@labx.com
705-528-6888

Confidentiality Notice: This message, together with any attachments, is
intended only for the use of the individual or entity to which it is
addressed and may contain confidential or privileged information. If you
think you have received this message in error, please advise the sender and
delete this message and any attachments immediately.

On Mon, 16 Oct at 10:56 AM , LabX.com Client Services <
clientservices@labx.com> wrote:
Good morning, Richard,

Thank you for keeping us up to date.

I have passed this along to our development team and I will be in touch
with any updates or next steps when I hear back.

Thank you again,
Melissa

Client Services
clientservices@labx.com
705-528-6888

On Mon, 16 Oct at 9:57 AM , Rcruz <rcruz@sapasequipment.com> wrote:
Good morning Melissa,

The site is now functional.  Kindly check and please let me know that is
the case.

The other issue we are experiencing is that the listings showing in LabX
only include a few pictures.  No description or any other information is
transferred.

From: LabX.com Client Services <clientservices@labx.com>
*Sent:* Wednesday, October 11, 2023 10:34 AM
*To:* rcruz@sapasequipment.com
*Cc:* tmackinnon@labx.com; ailedalvarez@gmail.com
*Subject:* Re: Your LabX program

Richard,

I appreciate your response. I will keep everyone updated on our end.

Chat soon,
Melissa

*Client Services *
clientservices@labx.com
705-528-6888
 *Confidentiality Notice**: This message, together with any attachments, is
intended only for the use of the individual or entity to which it is
addressed and may contain confidential or privileged information. If you
think you have received this message in error, please advise the sender and
delete this message and any attachments immediately.*

On Wed, 11 Oct at 11:10 AM , Rcruz <rcruz@sapasequipment.com> wrote:
Thanks for your proactivity.  We noticed this yesterday and reached out to
our computer tech.  Wil forward and update today.

52752:1468442

--00000000000038891e06087ca775
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:arial na=
rrow,sans-serif"><br></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" =
class=3D"gmail_attr">---------- Forwarded message ---------<br>De: <strong =
class=3D"gmail_sendername" dir=3D"auto">LabX.com Client Services</strong> <=
span dir=3D"auto">&lt;<a href=3D"mailto:clientservices@labx.com">clientserv=
ices@labx.com</a>&gt;</span><br>Date: mi=C3=A9, 18 oct 2023 a las 9:22<br>S=
ubject: Re: Your LabX program<br>To:  &lt;<a href=3D"mailto:rcruz@sapasequi=
pment.com">rcruz@sapasequipment.com</a>&gt;<br>Cc:  &lt;<a href=3D"mailto:t=
mackinnon@labx.com">tmackinnon@labx.com</a>&gt;,  &lt;<a href=3D"mailto:ail=
edalvarez@gmail.com">ailedalvarez@gmail.com</a>&gt;<br></div><br><br><div s=
tyle=3D"font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvet=
ica Neue,Arial,sans-serif;font-size:14px">
	<div style=3D"font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto=
,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir=3D"ltr">Good morning, Richard,=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">I hope you are doing well.=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div style=3D"margin-top:0px;margin-bottom:0px;padding:0px;font-size:14px;l=
ine-height:1.714;font-weight:400;letter-spacing:-0.005em;color:rgb(23,43,77=
);font-family:-apple-system,BlinkMacSystemFont,&quot;Segoe UI&quot;,Roboto,=
Oxygen,Ubuntu,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,&quot;Helvetica =
Neue&quot;,sans-serif;font-style:normal;font-variant-ligatures:normal;font-=
variant-caps:normal;text-align:start;text-indent:0px;text-transform:none;wo=
rd-spacing:0px;white-space:pre-wrap;text-decoration-style:initial;text-deco=
ration-color:initial" dir=3D"ltr">Our development team noticed that followi=
ng the recent maintenance of your site, your sitemap is no longer functiona=
l. Our scraper was set up to start from the following URL: <a href=3D"https=
://sapasequipment.com/product_cat-sitemap.xml" style=3D"color:var(--ds-link=
,#0052cc);text-decoration:none" title=3D"https://sapasequipment.com/product=
_cat-sitemap.xml" rel=3D"noreferrer" target=3D"_blank">https://sapasequipme=
nt.com/product_cat-sitemap.xml</a>
</div>
<div dir=3D"ltr" style=3D"margin-top:0.75rem;margin-bottom:0px;padding:0px;=
font-size:14px;line-height:1.714;font-weight:400;letter-spacing:-0.005em;co=
lor:rgb(23,43,77);font-family:-apple-system,BlinkMacSystemFont,&quot;Segoe =
UI&quot;,Roboto,Oxygen,Ubuntu,&quot;Fira Sans&quot;,&quot;Droid Sans&quot;,=
&quot;Helvetica Neue&quot;,sans-serif;font-style:normal;font-variant-ligatu=
res:normal;font-variant-caps:normal;text-align:start;text-indent:0px;text-t=
ransform:none;word-spacing:0px;white-space:pre-wrap;text-decoration-style:i=
nitial;text-decoration-color:initial">Will you be restoring functionality t=
o your site=E2=80=99s sitemap? If not, we=E2=80=99ll need to restart our sc=
raper setup to instead start from your category tree on the site frontend.<=
/div>
<div><br></div>
<div dir=3D"ltr">If you could let me know that would be greatly appreciated=
.=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">Thank you in advance.=C2=A0</div>
<div dir=3D"ltr">Melissa=C2=A0</div>
<div dir=3D"ltr">
<br><br><table style=3D"border-collapse:collapse;border:1px solid #afafaf">
<colgroup>
<col width=3D"140">
<col width=3D"484">
</colgroup>
<tbody><tr style=3D"height:28.5pt">
<td style=3D"border-width:1pt 1.5pt 1pt 1pt;border-style:solid;border-color=
:rgb(255,255,255) rgb(255,0,0) rgb(255,255,255) rgb(255,255,255);vertical-a=
lign:top;padding:3.168pt;overflow:hidden">
<br><span style=3D"border:none;display:inline-block;overflow:hidden;width:1=
26px;height:35px"><img src=3D"https://lh4.googleusercontent.com/S7hHMFotIJA=
fb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD=
5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ" width=3D"126"=
 height=3D"35" title=3D""></span><br>
</td>
<td style=3D"border-width:1pt 1pt 1pt 1.5pt;border-style:solid;border-color=
:rgb(255,255,255) rgb(255,255,255) rgb(255,255,255) rgb(255,0,0);vertical-a=
lign:top;padding:3.168pt;overflow:hidden">
<div style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;margin-bottom:=
0pt"><span style=3D"font-size:10pt;font-family:Roboto,sans-serif;color:rgb(=
255,0,0);font-weight:700;text-decoration:none;white-space:pre-wrap">Client =
Services=C2=A0</span></div>
<div style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;margin-bottom:=
0pt"><span style=3D"font-size:9pt;font-family:Roboto,sans-serif;color:rgb(6=
7,67,67);text-decoration:none;white-space:pre-wrap"><a href=3D"mailto:clien=
tservices@labx.com" target=3D"_blank">clientservices@labx.com</a></span></d=
iv>
<div dir=3D"ltr" style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;ma=
rgin-bottom:0pt"><span style=3D"font-size:9pt;font-family:Roboto,sans-serif=
;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font=
-style:normal;font-variant:normal;text-decoration:none;vertical-align:basel=
ine;white-space:pre-wrap">705-528-6888</span></div>
<div dir=3D"ltr" style=3D"line-height:1.2;margin-left:9pt"><span style=3D"f=
ont-size:9pt;font-family:Roboto,sans-serif;color:rgb(67,67,67);background-c=
olor:rgb(255,255,255);text-decoration:none;white-space:pre-wrap"><br></span=
></div>
</td>
</tr></tbody>
</table>
<div><span id=3D"m_-2748213997867754879docs-internal-guid-f2eb2bcf-7fff-1a4=
2-cc8a-27b34eebb126">=C2=A0<span style=3D"font-size:8pt;font-family:Arial;c=
olor:rgb(0,0,0);font-weight:700;font-style:italic;white-space:pre-wrap">Con=
fidentiality Notice</span><span style=3D"font-size:8pt;font-family:Arial;co=
lor:rgb(0,0,0);font-style:italic;white-space:pre-wrap">: This message, toge=
ther with any attachments, is intended only for the use of the individual o=
r entity to which it is addressed and may contain confidential or privilege=
d information. If you think you have received this message in error, please=
 advise the sender and delete this message and any attachments immediately.=
</span></span></div>
</div>
<div>
                          <blockquote>
                            On
                            Mon, 16 Oct at 10:56 AM
                            <span>,  LabX.com Client Services &lt;<a href=
=3D"mailto:clientservices@labx.com" target=3D"_blank">clientservices@labx.c=
om</a>&gt;  wrote:
                            <div style=3D"font-family:-apple-system,BlinkMa=
cSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"=
>
<div dir=3D"ltr">Good morning, Richard,=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">
<div dir=3D"ltr">Thank you for keeping us up to date.=C2=A0</div>
<div><br></div>
<div dir=3D"ltr">I have passed this along to our development team and I wil=
l be in touch with any updates or next steps when I hear back.=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">Thank you again,=C2=A0</div>
<div dir=3D"ltr">Melissa=C2=A0</div>
</div>
<div dir=3D"ltr">
<div></div>
<br><br><table style=3D"border-collapse:collapse;border:1px solid #afafaf">
<colgroup>
<col width=3D"140">
<col width=3D"484">
</colgroup>
<tbody><tr style=3D"height:28.5pt">
<td style=3D"border-width:1pt 1.5pt 1pt 1pt;border-style:solid;border-color=
:rgb(255,255,255) rgb(255,0,0) rgb(255,255,255) rgb(255,255,255);vertical-a=
lign:top;padding:3.168pt;overflow:hidden">
<br><span style=3D"border:none;display:inline-block;overflow:hidden;width:1=
26px;height:35px"><img src=3D"https://lh4.googleusercontent.com/S7hHMFotIJA=
fb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD=
5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ" width=3D"126"=
 height=3D"35" title=3D""></span><br>
</td>
<td style=3D"border-width:1pt 1pt 1pt 1.5pt;border-style:solid;border-color=
:rgb(255,255,255) rgb(255,255,255) rgb(255,255,255) rgb(255,0,0);vertical-a=
lign:top;padding:3.168pt;overflow:hidden">
<div style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;margin-bottom:=
0pt"><span style=3D"font-size:10pt;font-family:Roboto,sans-serif;color:rgb(=
255,0,0);font-weight:700;text-decoration:none;white-space:pre-wrap">Client =
Services=C2=A0</span></div>
<div style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;margin-bottom:=
0pt"><span style=3D"font-size:9pt;font-family:Roboto,sans-serif;color:rgb(6=
7,67,67);text-decoration:none;white-space:pre-wrap"><a href=3D"mailto:clien=
tservices@labx.com" target=3D"_blank">clientservices@labx.com</a></span></d=
iv>
<div dir=3D"ltr" style=3D"line-height:1.2;margin-left:9pt;margin-top:0pt;ma=
rgin-bottom:0pt"><span style=3D"font-size:9pt;font-family:Roboto,sans-serif=
;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font=
-style:normal;font-variant:normal;text-decoration:none;vertical-align:basel=
ine;white-space:pre-wrap">705-528-6888</span></div>
<div dir=3D"ltr" style=3D"line-height:1.2;margin-left:9pt"><span style=3D"f=
ont-size:9pt;font-family:Roboto,sans-serif;color:rgb(67,67,67);background-c=
olor:rgb(255,255,255);text-decoration:none;white-space:pre-wrap"><br></span=
></div>
</td>
</tr></tbody>
</table>
<div></div>
<div><span id=3D"m_-2748213997867754879docs-internal-guid-f2eb2bcf-7fff-1a4=
2-cc8a-27b34eebb126">=C2=A0<span style=3D"font-size:8pt;font-family:Arial;c=
olor:rgb(0,0,0);font-weight:700;font-style:italic;white-space:pre-wrap">Con=
fidentiality Notice</span><span style=3D"font-size:8pt;font-family:Arial;co=
lor:rgb(0,0,0);font-style:italic;white-space:pre-wrap">: This message, toge=
ther with any attachments, is intended only for the use of the individual o=
r entity to which it is addressed and may contain confidential or privilege=
d information. If you think you have received this message in error, please=
 advise the sender and delete this message and any attachments immediately.=
</span></span></div>
</div>
<div>
                          <blockquote>
                            On
                            Mon, 16 Oct at  9:57 AM
                            <span>,  Rcruz &lt;<a href=3D"mailto:rcruz@sapa=
sequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;  wrote:
                            <div>
<div class=3D"MsoNormal">Good morning Melissa, </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div class=3D"MsoNormal">The site is now functional.=C2=A0 Kindly check and=
 please let me know that is the case.=C2=A0 </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div class=3D"MsoNormal">The other issue we are experiencing is that the li=
stings showing in LabX only include a few pictures.=C2=A0 No description or=
 any other information is transferred.=C2=A0 </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div style=3D"border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in =
0in 0in"><div class=3D"MsoNormal"><b></b></div></div>
</div>
<div><blockquote>
<div>From: LabX.com Client Services &lt;<a href=3D"mailto:clientservices@la=
bx.com" target=3D"_blank">clientservices@labx.com</a>&gt; <br><b>Sent:</b> =
Wednesday, October 11, 2023 10:34 AM<br><b>To:</b> <a href=3D"mailto:rcruz@=
sapasequipment.com" target=3D"_blank">rcruz@sapasequipment.com</a><br><b>Cc=
:</b> <a href=3D"mailto:tmackinnon@labx.com" target=3D"_blank">tmackinnon@l=
abx.com</a>; <a href=3D"mailto:ailedalvarez@gmail.com" target=3D"_blank">ai=
ledalvarez@gmail.com</a><br><b>Subject:</b> Re: Your LabX program</div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div>
<div>
<div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">Richard,=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif"></span></div>
<div>=C2=A0</div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">I appreciate your response. I will keep everyone=
 updated on our end.=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif"></span></div>
<div>=C2=A0</div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">Chat soon,=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">Melissa=C2=A0</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D"font=
-size:10.5pt;font-family:&quot;Segoe UI&quot;,sans-serif"></span></div>
<div>=C2=A0</div>
<div></div>
<table border=3D"1" cellspacing=3D"0" cellpadding=3D"0" style=3D"border-col=
lapse:collapse;border:none"><tbody><tr style=3D"height:28.5pt">
<td style=3D"border:solid white 1.0pt;border-right:solid red 1.5pt;padding:=
3.15pt 3.15pt 3.15pt 3.15pt;height:28.5pt;overflow:hidden">
<div class=3D"MsoNormal">
<br><span style=3D"border:none windowtext 1.0pt;padding:0in"><img width=3D"=
126" height=3D"35" style=3D"width:1.3125in;height:.368in" id=3D"m_-27482139=
97867754879_x0000_i1027" src=3D"https://lh4.googleusercontent.com/S7hHMFotI=
JAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiI=
WD5-Sq87WDH1qyiIENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ"></span>
</div>
<div></div>
</td>
<td style=3D"border:solid white 1.0pt;border-left:none;padding:3.15pt 3.15p=
t 3.15pt 3.15pt;height:28.5pt;overflow:hidden">
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:Rob=
oto;color:red">Client Services=C2=A0</span></b></div>
<div></div>
</div>
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:Roboto;=
color:#434343"><a href=3D"mailto:clientservices@labx.com" rel=3D"noreferrer=
" target=3D"_blank">clientservices@labx.com</a></span></div>
<div></div>
</div>
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:Roboto;=
color:#434343;background:white">705-528-6888</span></div>
<div></div>
</div>
</td>
</tr></tbody></table>
<div>
<div class=3D"MsoNormal">
<span style=3D"font-size:10.5pt;font-family:&quot;Segoe UI&quot;,sans-serif=
">=C2=A0</span><b><i><span style=3D"font-size:8.0pt;font-family:&quot;Arial=
&quot;,sans-serif;color:black">Confidentiality Notice</span></i></b><i><spa=
n style=3D"font-size:8.0pt;font-family:&quot;Arial&quot;,sans-serif;color:b=
lack">: This message, together with any attachments, is intended only for t=
he use of the individual or entity to which it is addressed and may contain=
 confidential or privileged information. If you think you have received thi=
s message in error, please advise the sender and delete this message and an=
y attachments immediately.</span></i><span style=3D"font-size:10.5pt;font-f=
amily:&quot;Segoe UI&quot;,sans-serif"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div><blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt">
<div class=3D"MsoNormal">
<span style=3D"font-size:10.5pt;font-family:&quot;Segoe UI&quot;,sans-serif=
">On Wed, 11 Oct at 11:10 AM <span>, Rcruz &lt;<a href=3D"mailto:rcruz@sapa=
sequipment.com" rel=3D"noreferrer" target=3D"_blank">rcruz@sapasequipment.c=
om</a>&gt; wrote: </span></span><span></span>
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<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">Thanks for your proactivity.=C2=A0 We noticed th=
is yesterday and reached out to our computer tech.=C2=A0 Wil forward and up=
date today. </span></div>
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<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">=C2=A0</span></div>
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<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">BR</span></div>
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<div class=3D"MsoNormal"><span style=3D"font-size:10.5pt;font-family:&quot;=
Segoe UI&quot;,sans-serif">=C2=A0</span></div>
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Segoe UI&quot;,sans-serif"> </span></div>
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=09

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