Da

✏️ Editing: 1698761912.M525233P1402402.aristoteles.x5servers.net,S=39509,W=40521:2,

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 31 Oct 2023 10:18:32 -0400
MIME-Version: 1.0
Date: Tue, 31 Oct 2023 14:17:48 +0000
From: "LabX.com Client Services" <clientservices@labx.com>
Reply-To: "LabX.com Client Services" <clientservices@labx.com>
To: rcruz@sapasequipment.com
Cc: tmackinnon@labx.com, 
 ailedalvarez@gmail.com
Message-ID: <65410c8c6fcfd_d5802af3985fd99c224196b2.sidekiq-frequent-fd-poduseast1-main5-blue-7bd86fd8dc-99c55@email.freshdesk.com>
In-Reply-To: <651c758be20de_23a2b13f55cc25c28383693.sidekiq-frequent-fd-poduseast1-main5-blue-758d7b4d84-lv2bf@outbound-email.freshdesk.com>
References: <651c758be20de_23a2b13f55cc25c28383693.sidekiq-frequent-fd-poduseast1-main5-blue-758d7b4d84-lv2bf@outbound-email.freshdesk.com>
Subject: Re: Your LabX program
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sent-on: 2023-10-31 14:17:48 +0000

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Good morning, Richard,=C2=A0      I hope you are doing well.     We have =
set up a new scraper that does not require your sitemap, which we'll be t=
esting shortly. We see that you have Buy Now included with your Labvista =
service.  =E2=80=8B   =E2=80=8BPlease note, your website will need to dis=
play the relevant shipping weight and dimensions for your items in order =
for us to provide estimated shipping rates at checkout. If you don't mind=
 adding these, we'll then modify our scraper to pick up this information.=
  =E2=80=8B   In the meantime, we can bring your listings through with th=
e "Request a Quote CTA" and leave your eBay sync token enabled, unless yo=
u'd like that disabled immediately.=C2=A0  =E2=80=8B   If you can kindly =
let us know that would be greatly appreciated.=C2=A0  =E2=80=8B   Regards=
,=C2=A0  Melissa=C2=A0            Client Services=C2=A0  clientservices@l=
abx.com  705-528-6888      =C2=A0Confidentiality Notice: This message, to=
gether with any attachments, is intended only for the use of the individu=
al or entity to which it is addressed and may contain confidential or pri=
vileged information. If you think you have received this message in error=
, please advise the sender and delete this message and any attachments im=
mediately.   =

On
                            Wed, 18 Oct at 10:22 AM
                            ,  LabX.com Client Services <clientservices@l=
abx.com>  wrote:
                             =

Good morning, Richard,=C2=A0 =

I hope you are doing well.=C2=A0 =

Our development team noticed that following the recent maintenance of yo=
ur site, your sitemap is no longer functional. Our scraper was set up to =
start from the following URL: https://sapasequipment.com/product_cat-site=
map.xml
 =

Will you be restoring functionality to your site=E2=80=99s sitemap? If n=
ot, we=E2=80=99ll need to restart our scraper setup to instead start from=
 your category tree on the site frontend. =

If you could let me know that would be greatly appreciated.=C2=A0 =

Thank you in advance.=C2=A0 =

Melissa=C2=A0 =

Client Services=C2=A0 =

clientservices@labx.com =

705-528-6888 =

=C2=A0Confidentiality Notice: This message, together with any attachment=
s, is intended only for the use of the individual or entity to which it i=
s addressed and may contain confidential or privileged information. If yo=
u think you have received this message in error, please advise the sender=
 and delete this message and any attachments immediately. =

On
                            Mon, 16 Oct at 10:56 AM
                            ,  LabX.com Client Services <clientservices@l=
abx.com>  wrote:
                             =

Good morning, Richard,=C2=A0 =

Thank you for keeping us up to date.=C2=A0 =

I have passed this along to our development team and I will be in touch =
with any updates or next steps when I hear back.=C2=A0 =

=E2=80=8BThank you again,=C2=A0 =

Melissa=C2=A0 =

Client Services=C2=A0 =

clientservices@labx.com =

705-528-6888 =

On
                            Mon, 16 Oct at  9:57 AM
                            ,  Rcruz <rcruz@sapasequipment.com>  wrote:
                             =

Good morning Melissa,  =

=C2=A0 =

The site is now functional.=C2=A0 Kindly check and please let me know th=
at is the case.=C2=A0  =

=C2=A0 =

The other issue we are experiencing is that the listings showing in LabX=
 only include a few pictures.=C2=A0 No description or any other informati=
on is transferred.=C2=A0  =

=C2=A0 =

From: LabX.com Client Services <clientservices@labx.com>  Sent: Wednesda=
y, October 11, 2023 10:34 AM To: rcruz@sapasequipment.com Cc: tmackinnon@=
labx.com; ailedalvarez@gmail.com Subject: Re: Your LabX program =

=C2=A0 =

Richard,=C2=A0 =

=C2=A0 =

I appreciate your response. I will keep everyone updated on our end.=C2=A0=
 =

=C2=A0 =

=E2=80=8BChat soon,=C2=A0 =

Melissa=C2=A0 =

=C2=A0 =

Client Services=C2=A0 =

clientservices@labx.com =

705-528-6888 =

=C2=A0Confidentiality Notice: This message, together with any attachments=
, is intended only for the use of the individual or entity to which it is=
 addressed and may contain confidential or privileged information. If you=
 think you have received this message in error, please advise the sender =
and delete this message and any attachments immediately.

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kit-text-stroke-width: 0px; white-space: pre-wrap;  text-decoration-thick=
ness: initial; text-decoration-style: initial; text-decoration-color: ini=
tial'>Will you be restoring functionality to your site=E2=80=99s sitemap?=
 If not, we=E2=80=99ll need to restart our scraper setup to instead start=
 from your category tree on the site frontend.</div>
<div><br></div>
<div dir=3D"ltr">If you could let me know that would be greatly appreciat=
ed.=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">Thank you in advance.=C2=A0</div>
<div dir=3D"ltr">Melissa=C2=A0</div>
<div dir=3D"ltr">
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<br><span style=3D"border: none; display: inline-block; overflow: hidden;=
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<div style=3D"line-height: 1.2; margin-left: 9pt; margin-top: 0pt; margin=
-bottom: 0pt"><span style=3D"font-size: 10pt; font-family: Roboto, sans-s=
erif; color: rgb(255, 0, 0); font-weight: 700; text-decoration: none; whi=
te-space: pre-wrap">Client Services=C2=A0</span></div>
<div style=3D"line-height: 1.2; margin-left: 9pt; margin-top: 0pt; margin=
-bottom: 0pt"><span style=3D"font-size: 9pt; font-family: Roboto, sans-se=
rif; color: rgb(67, 67, 67); text-decoration: none; white-space: pre-wrap=
">clientservices@labx.com</span></div>
<div dir=3D"ltr" style=3D"line-height: 1.2; margin-left: 9pt; margin-top:=
 0pt; margin-bottom: 0pt"><span style=3D"font-size: 9pt; font-family: Rob=
oto, sans-serif; color: rgb(67, 67, 67); background-color: rgb(255, 255, =
255); font-weight: 400; font-style: normal; font-variant: normal; text-de=
coration: none; vertical-align: baseline; white-space: pre-wrap">705-528-=
6888</span></div>
<div dir=3D"ltr" style=3D"line-height: 1.2; margin-left: 9pt"><span style=
=3D"font-size: 9pt; font-family: Roboto, sans-serif; color: rgb(67, 67, 6=
7); background-color: rgb(255, 255, 255); text-decoration: none; white-sp=
ace: pre-wrap"><br></span></div>
</td>
</tr></tbody>
</table>
<div><span id=3D"docs-internal-guid-f2eb2bcf-7fff-1a42-cc8a-27b34eebb126"=
>=C2=A0<span style=3D"font-size: 8pt; font-family: Arial; color: rgb(0, 0=
, 0); font-weight: 700; font-style: italic; white-space: pre-wrap">Confid=
entiality Notice</span><span style=3D"font-size: 8pt; font-family: Arial;=
 color: rgb(0, 0, 0); font-style: italic; white-space: pre-wrap">: This m=
essage, together with any attachments, is intended only for the use of th=
e individual or entity to which it is addressed and may contain confident=
ial or privileged information. If you think you have received this messag=
e in error, please advise the sender and delete this message and any atta=
chments immediately.</span></span></div>
</div>
<div class=3D"freshdesk_quote">
                          <blockquote class=3D"freshdesk_quote">
                            On
                            Mon, 16 Oct at 10:56 AM
                            <span class=3D"separator">,  LabX.com Client =
Services &lt;clientservices@labx.com&gt;  wrote:
                            <div style=3D"font-family:-apple-system, Blin=
kMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font=
-size:14px">
<div dir=3D"ltr">Good morning, Richard,=C2=A0</div>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">
<div dir=3D"ltr">Thank you for keeping us up to date.=C2=A0</div>
<div><br></div>
<div dir=3D"ltr">I have passed this along to our development team and I w=
ill be in touch with any updates or next steps when I hear back.=C2=A0</d=
iv>
<div dir=3D"ltr"><br></div>
<div dir=3D"ltr">=E2=80=8BThank you again,=C2=A0</div>
<div dir=3D"ltr">Melissa=C2=A0</div>
</div>
<div dir=3D"ltr">
<div></div>
<br><br><table style=3D"border-collapse: collapse; border: 1px solid #afa=
faf">
<colgroup>
<col width=3D"140">
<col width=3D"484">
</colgroup>
<tbody><tr style=3D"height: 28.5pt">
<td class=3D"current" style=3D"border-width: 1pt 1.5pt 1pt 1pt; border-st=
yle: solid; border-color: rgb(255, 255, 255) rgb(255, 0, 0) rgb(255, 255,=
 255) rgb(255, 255, 255); vertical-align: top; padding: 3.168pt; overflow=
: hidden; overflow-wrap: break-word">
<br><span style=3D"border: none; display: inline-block; overflow: hidden;=
 width: 126px; height: 35px"><img src=3D"https://lh4.googleusercontent.co=
m/S7hHMFotIJAfb8vmJgfHrgSGExxJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBG=
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<td style=3D"border-width: 1pt 1pt 1pt 1.5pt; border-style: solid; border=
-color: rgb(255, 255, 255) rgb(255, 255, 255) rgb(255, 255, 255) rgb(255,=
 0, 0); vertical-align: top; padding: 3.168pt; overflow: hidden; overflow=
-wrap: break-word">
<div style=3D"line-height: 1.2; margin-left: 9pt; margin-top: 0pt; margin=
-bottom: 0pt"><span style=3D"font-size: 10pt; font-family: Roboto, sans-s=
erif; color: rgb(255, 0, 0); font-weight: 700; text-decoration: none; whi=
te-space: pre-wrap">Client Services=C2=A0</span></div>
<div style=3D"line-height: 1.2; margin-left: 9pt; margin-top: 0pt; margin=
-bottom: 0pt"><span style=3D"font-size: 9pt; font-family: Roboto, sans-se=
rif; color: rgb(67, 67, 67); text-decoration: none; white-space: pre-wrap=
">clientservices@labx.com</span></div>
<div dir=3D"ltr" style=3D"line-height: 1.2; margin-left: 9pt; margin-top:=
 0pt; margin-bottom: 0pt"><span style=3D"font-size: 9pt; font-family: Rob=
oto, sans-serif; color: rgb(67, 67, 67); background-color: rgb(255, 255, =
255); font-weight: 400; font-style: normal; font-variant: normal; text-de=
coration: none; vertical-align: baseline; white-space: pre-wrap">705-528-=
6888</span></div>
<div dir=3D"ltr" style=3D"line-height: 1.2; margin-left: 9pt"><span style=
=3D"font-size: 9pt; font-family: Roboto, sans-serif; color: rgb(67, 67, 6=
7); background-color: rgb(255, 255, 255); text-decoration: none; white-sp=
ace: pre-wrap"><br></span></div>
</td>
</tr></tbody>
</table>
<div></div>
<div><span id=3D"docs-internal-guid-f2eb2bcf-7fff-1a42-cc8a-27b34eebb126"=
>=C2=A0<span style=3D"font-size: 8pt; font-family: Arial; color: rgb(0, 0=
, 0); font-weight: 700; font-style: italic; white-space: pre-wrap">Confid=
entiality Notice</span><span style=3D"font-size: 8pt; font-family: Arial;=
 color: rgb(0, 0, 0); font-style: italic; white-space: pre-wrap">: This m=
essage, together with any attachments, is intended only for the use of th=
e individual or entity to which it is addressed and may contain confident=
ial or privileged information. If you think you have received this messag=
e in error, please advise the sender and delete this message and any atta=
chments immediately.</span></span></div>
</div>
<div class=3D"freshdesk_quote">
                          <blockquote class=3D"freshdesk_quote">
                            On
                            Mon, 16 Oct at  9:57 AM
                            <span class=3D"separator">,  Rcruz &lt;rcruz@=
sapasequipment.com&gt;  wrote:
                            <div class=3D"WordSection1">
<div class=3D"MsoNormal">Good morning Melissa, </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div class=3D"MsoNormal">The site is now functional.=C2=A0 Kindly check a=
nd please let me know that is the case.=C2=A0 </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div class=3D"MsoNormal">The other issue we are experiencing is that the =
listings showing in LabX only include a few pictures.=C2=A0 No descriptio=
n or any other information is transferred.=C2=A0 </div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0i=
n 0in 0in"><div class=3D"MsoNormal"><b></b></div></div>
</div>
<div class=3D"freshdesk_quote"><blockquote class=3D"freshdesk_quote">
<div>From: LabX.com Client Services &lt;clientservices@labx.com&gt; <br><=
b>Sent:</b> Wednesday, October 11, 2023 10:34 AM<br><b>To:</b> rcruz@sapa=
sequipment.com<br><b>Cc:</b> tmackinnon@labx.com; ailedalvarez@gmail.com<=
br><b>Subject:</b> Re: Your LabX program</div>
<div></div>
<div class=3D"MsoNormal"></div>
<div>=C2=A0</div>
<div>
<div>
<div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'>Richard,=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'></span></div>
<div>=C2=A0</div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'>I appreciate your response. I will keep everyone updat=
ed on our end.=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'></span></div>
<div>=C2=A0</div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'>=E2=80=8BChat soon,=C2=A0</span></div>
<div></div>
<div></div>
</div>
<div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'>Melissa=C2=A0</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class=3D"MsoNormal" style=3D"margin-bottom:12.0pt"><span style=3D'fo=
nt-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div>=C2=A0</div>
<div></div>
<table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpaddin=
g=3D"0" style=3D"border-collapse:collapse;border:none"><tbody><tr style=3D=
"height:28.5pt">
<td style=3D"border:solid white 1.0pt;border-right:solid red 1.5pt;paddin=
g:3.15pt 3.15pt 3.15pt 3.15pt;height:28.5pt;overflow-wrap: break-word;ove=
rflow:hidden">
<div class=3D"MsoNormal">
<br><span style=3D"border:none windowtext 1.0pt;padding:0in"><img width=3D=
"126" height=3D"35" style=3D"width:1.3125in;height:.368in" id=3D"_x0000_i=
1027" src=3D"https://lh4.googleusercontent.com/S7hHMFotIJAfb8vmJgfHrgSGEx=
xJv7knSWW4b-6HOBT0hU3Z12XuHAdi8R7A3qB_PR8xqBGd1R_u-Dos6EiIWD5-Sq87WDH1qyi=
IENMlc-SVW81wNetFMD1xbP8nmRIg73UCmBBFUBq3EWACSQ"></span>
</div>
<div></div>
</td>
<td style=3D"border:solid white 1.0pt;border-left:none;padding:3.15pt 3.1=
5pt 3.15pt 3.15pt;height:28.5pt;overflow-wrap: break-word;overflow:hidden=
">
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:R=
oboto;color:red">Client Services=C2=A0</span></b></div>
<div></div>
</div>
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:Robot=
o;color:#434343"><a href=3D"mailto:clientservices@labx.com" rel=3D"norefe=
rrer">clientservices@labx.com</a></span></div>
<div></div>
</div>
<div style=3D"margin-left:9.0pt">
<div class=3D"MsoNormal"><span style=3D"font-size:9.0pt;font-family:Robot=
o;color:#434343;background:white">705-528-6888</span></div>
<div></div>
</div>
</td>
</tr></tbody></table>
<div>
<div class=3D"MsoNormal">
<span style=3D'font-size:10.5pt;font-family:"Segoe UI",sans-serif'>=C2=A0=
</span><b><i><span style=3D'font-size:8.0pt;font-family:"Arial",sans-seri=
f;color:black'>Confidentiality Notice</span></i></b><i><span style=3D'fon=
t-size:8.0pt;font-family:"Arial",sans-serif;color:black'>: This message, =
together with any attachments, is intended only for the use of the indivi=
dual or entity to which it is addressed and may contain confidential or p=
rivileged information. If you think you have received this message in err=
or, please advise the sender and delete this message and any attachments =
immediately.</span></i><span style=3D'font-size:10.5pt;font-family:"Segoe=
 UI",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div></div>
</div>
<div class=3D"MsoNormal"><span style=3D'font-size:10.5pt;font-family:"Seg=
oe UI",sans-serif'> </span></div>
<div></div>
<div></div>
</div>
</blockquote></div>
                          </span>
</blockquote>
                        </div>
</div>
                          </span>
</blockquote>
                        </div>
</div>
                          </span>
</blockquote>
                        </div>
</div>

</div>=

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