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✏️ Editing: 1705332119.M323429P561937.aristoteles.x5servers.net,S=19482,W=19859:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 15 Jan 2024 11:21:59 -0400
Date: Mon, 15 Jan 2024 15:21:16 +0000
From: "Jessi (RVLock Customer Support)" <support@rvlock.com>
Reply-To: RVLock Customer Support <support@rvlock.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
In-Reply-To: <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
 <ZGVZWJ7L2XP_65a4208523229_413994249427_sprut@zendesk.com>
References: <ZGVZWJ7L2XP@zendesk.com>
 <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
Subject: [RVLock] Re: New customer message on January 14, 2024 at 10:57 am
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##- Please type your reply above this line -##=0D
=0D
Your request (93931) has been updated. To add additional comments, reply =
to this email.=0D
----------------------------------------------=0D
=0D
Jessi, Jan 15, 2024, 8:21=E2=80=AFAM MST=0D
=0D
Hey!=0D
=0D
Thank you for reaching out to RVLock! My name is Jessi and I would be hap=
py to help you today.=0D
=0D
We have 2 different programming methods, so I will send both of those ove=
r to you and attach a video to each below! That way, you have the resolut=
ion if your handle has a different programming.=0D
=0D
1st programming option:=0D
Hold down the =E2=80=9Ccode reset=E2=80=9D for 7-10 seconds=0D
Type in your new code and press lock=0D
Type in your new code again and press lock=0D
(You have 30 seconds to do this, but this should program it)=0D
You can follow along a programming video here. (start video at 4:45)=0D
=0D
2nd programming option:=0D
Start by holding down the #8, while holding it down, press the lock butto=
n.=0D
Release both at the same time=0D
Type in that default of 1234, and press lock.=0D
Type in your new code, and press lock.=0D
Type in your new code again, and press lock.=0D
(You only have 10 seconds for this programming, so move quickly)=0D
You can follow along with this programming video here. (start at 2:08)=0D=

=0D
Thanks,=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 14, 2024, 10:57=E2=80=AFAM MST=0D
=0D
You received a new message from your online store's contact form.=0D
=0D
**Country Code:**=0D
=0D
    US=0D
=0D
**Full Name:**=0D
=0D
    Richard Nelson Cruz=0D
=0D
**What Do You Need Help With:**=0D
=0D
    Troubleshooting=0D
=0D
**Order If Applicable:**=0D
=0D
=0D
=0D
**Email:**=0D
=0D
    rcruz@sapasequipment.com=0D
=0D
**Body:**=0D
=0D
    Hi,=0D
=0D
    How do we reprogram our combination lock. We have followed all the st=
eps noted in the manual but cannot get it to work.=0D
=0D
    Thanks,=0D
    Richard=0D
=0D
--------------------------------=0D
This email is a service from RVLock.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[ZGVZWJ-7L2XP]=

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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>=0D
    <p dir=3D"ltr">Your request (93931) has been updated. To add addition=
al comments, reply to this email.<br></p><div style=3D"margin-top: 25px" =
data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
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px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"heig=
ht: auto; line-height: 100%; outline: none; text-decoration: none; -webki=
t-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D=
"https://rvlock.zendesk.com/images/2016/default-avatar-80.png">          =
  </td>                    <td width=3D"100%" style=3D"padding: 0; margin=
: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; co=
lor:#1b1d1e;" dir=3D"ltr">                                               =
 <strong>Jessi</strong> (RVLock)                                         =
 </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heig=
ht: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;"=
 dir=3D"ltr">              Jan 15, 2024, 8:21=E2=80=AFAM MST            <=
/p>                                    <div class=3D"zd-comment" dir=3D"a=
uto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hey!<br>=
&nbsp;<br>Thank you for reaching out to RVLock! My name is Jessi and I wo=
uld be happy to help you today.<br>&nbsp;<br>We have 2 different programm=
ing methods, so I will send both of those over to you and attach a video =
to each below! That way, you have the resolution if your handle has a dif=
ferent programming.<br>&nbsp;<br>1st programming option:<br>Hold down the=
 =E2=80=9Ccode reset=E2=80=9D for 7-10 seconds<br>Type in your new code a=
nd press lock<br>Type in your new code again and press lock<br>(You have =
30 seconds to do this, but this should program it)<br>You can follow alon=
g&nbsp;<a rel=3D"noopener noreferrer" href=3D"https://youtu.be/hS3dzQOUVc=
w">a programming video here.</a>&nbsp;(start video at 4:45)<br>&nbsp;<br>=
2nd programming option:<br>Start by holding down the&nbsp;<a rel=3D"noope=
ner noreferrer" href=3D"https://rvlock.zendesk.com/agent/tickets/8">#8</a=
>, while holding it down, press the lock button.<br>Release both at the s=
ame time<br>Type in that default of 1234, and press lock.<br>Type in your=
 new code, and press lock.<br>Type in your new code again, and press lock=
.<br>(You only have 10 seconds for this programming, so move quickly)<br>=
You can&nbsp;<a rel=3D"noopener noreferrer" href=3D"https://youtu.be/jSwH=
UAdXvmA">follow along with this programming video here.</a>&nbsp;(start a=
t 2:08)<br>&nbsp;<br>Thanks,<br>Jessi&nbsp;<br></div><p dir=3D"ltr">     =
                 </p></td>        </tr>      </tbody></table>    </td>  <=
/tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>   =
 <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c=
5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bor=
der=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tb=
ody><tr>                      <td valign=3D"top" style=3D"padding: 0 15px=
 0 15px; width: 40px;">              <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decorati=
on: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-rad=
ius: 5px;" src=3D"https://rvlock.zendesk.com/images/2016/default-avatar-8=
0.png">            </td>                    <td width=3D"100%" style=3D"p=
adding: 0; margin: 0;" valign=3D"top">            <p style=3D"font-family=
:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: =
0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                              =
<strong>Rcruz</strong>                          </p>            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              J=
an 14, 2024, 10:57=E2=80=AFAM MST            </p>                        =
            <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto">=
<table style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
-webkit-text-size-adjust: 100%; border-collapse: collapse; border-spacing=
: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100=
%; width: 100%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"m=
argin-bottom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-text-size-a=
djust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; =
border: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjus=
t: 100%"></td><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adj=
ust: 100%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; m=
argin-top: 0;   padding: 0; text-size-adjust: 100%"><table align=3D"cente=
r" style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -web=
kit-text-size-adjust: 100%; border: 1px solid #c9cccf; border-collapse: i=
nitial; border-radius: 8px; border-spacing: 0; margin: 32px auto 0; max-w=
idth: 470px;   overflow: hidden; padding: 0; text-align: left; text-size-=
adjust: 100%; width: 100%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr=
 style=3D"margin-bottom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-=
text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adj=
ust: 100%; border: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text=
-size-adjust: 100%"><table style=3D"-moz-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-collapse: coll=
apse; border-spacing: 0; margin-bottom: 0; margin-top: 0;   padding: 0; t=
ext-size-adjust: 100%; width: 100%" cellpadding=3D"0" cellspacing=3D"0"><=
tbody><tr style=3D"margin-bottom: 0; margin-top: 0; padding: 0"><td style=
=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text=
-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: 0;   padding=
: 20px; text-size-adjust: 100%"><table style=3D"-moz-text-size-adjust: 10=
0%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-co=
llapse: collapse; border-spacing: 0; margin-bottom: 0; margin-top: 0;   p=
adding: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" cellspa=
cing=3D"0"><tbody><tr style=3D"margin-bottom: 0; margin-top: 0; padding: =
0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
-webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: =
0;   padding: 0 0 20px; text-size-adjust: 100%"><table style=3D"-moz-text=
-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust:=
 100%; border-collapse: collapse; border-spacing: 0; margin-bottom: 0; ma=
rgin-top: 0;   padding: 0; text-size-adjust: 100%; width: 100%" cellpaddi=
ng=3D"0" cellspacing=3D"0"><tbody><tr style=3D"margin-bottom: 0; margin-t=
op: 0; padding: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-siz=
e-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom:=
 0; margin-top: 0;   padding: 0; text-size-adjust: 100%"><div>You receive=
d a new message from your online store's contact form.</div></td></tr></t=
body></table></td></tr></tbody></table><table style=3D"-moz-text-size-adj=
ust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; bo=
rder-collapse: collapse; border-spacing: 0; margin-bottom: 0; margin-top:=
 0;   padding: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" =
cellspacing=3D"0"><tbody><tr style=3D"border-top-color: #c9cccf; border-t=
op-style: solid; border-top-width: 1px; margin-bottom: 0; margin-top: 0; =
padding: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjus=
t: 100%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; mar=
gin-top: 0;   padding: 20px 0 0; text-size-adjust: 100%"><div><b>Country =
Code:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight: 400=
; letter-spacing: initial; line-height: 20px; margin-bottom: 0; margin-to=
p: 0; padding: 0; text-transform: initial; white-space: pre-line">US</pre=
></div><div style=3D"margin-top: 8px"><b>Full Name:</b><pre style=3D"colo=
r: #202223;  font-size: 14px; font-weight: 400; letter-spacing: initial; =
line-height: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-tran=
sform: initial; white-space: pre-line">Richard Nelson Cruz</pre></div><di=
v style=3D"margin-top: 8px"><b>What Do You Need Help With:</b><pre style=3D=
"color: #202223;  font-size: 14px; font-weight: 400; letter-spacing: init=
ial; line-height: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text=
-transform: initial; white-space: pre-line">Troubleshooting</pre></div><d=
iv style=3D"margin-top: 8px"><b>Order If Applicable:</b><pre style=3D"col=
or: #202223;  font-size: 14px; font-weight: 400; letter-spacing: initial;=
 line-height: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-tra=
nsform: initial; white-space: pre-line"></pre></div><div style=3D"margin-=
top: 8px"><b>Email:</b><pre style=3D"color: #202223;  font-size: 14px; fo=
nt-weight: 400; letter-spacing: initial; line-height: 20px; margin-bottom=
: 0; margin-top: 0; padding: 0; text-transform: initial; white-space: pre=
-line">rcruz@sapasequipment.com</pre></div><div style=3D"margin-top: 8px"=
><b>Body:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight:=
 400; letter-spacing: initial; line-height: 20px; margin-bottom: 0; margi=
n-top: 0; padding: 0; text-transform: initial; white-space: pre-line">Hi,=
 =0D
=0D
How do we reprogram our combination lock.  We have followed all the steps=
 noted in the manual but cannot get it to work.  =0D
=0D
Thanks,=0D
Richard</pre></div></td></tr></tbody></table></td></tr></tbody></table></=
td></tr></tbody></table></td><td style=3D"-moz-text-size-adjust: 100%; -m=
s-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; marg=
in-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%"></td><=
/tr></tbody></table></div><p dir=3D"ltr">                      </p></td> =
       </tr>      </tbody></table>    </td>  </tr></tbody></table></div>=0D=

</div>=0D
  <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra=
nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;=0D
    margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeee=
ee;">=0D
    This email is a service from RVLock. Delivered by <a href=3D"https://=
www.zendesk.com/support/?utm_campaign=3Dtext&amp;utm_content=3DRVLock&amp=
;utm_medium=3Dpoweredbyzendesk&amp;utm_source=3Demail-notification" style=
=3D"color:black;" target=3D"_blank">Zendesk</a>=0D
  </div>=0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true">[ZGVZWJ-7L2XP]</span>=0D=

=0D
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none">  <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction">    <link itemprop=3D"url" href=3D"https://help.=
rvlock.com/hc/requests/93931">    <meta itemprop=3D"name" content=3D"View=
 ticket">  </div></div></body></html>=

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