Da

✏️ Editing: 1705337954.M811922P961833.aristoteles.x5servers.net,S=24204,W=24662:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 15 Jan 2024 12:59:14 -0400
Date: Mon, 15 Jan 2024 16:58:32 +0000
From: "Jessi (RVLock Customer Support)" <support@rvlock.com>
Reply-To: RVLock Customer Support <support@rvlock.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <ZGVZWJ7L2XP_65a5643848e8a_3e3994680413_sprut@zendesk.com>
In-Reply-To: <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
 <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
References: <ZGVZWJ7L2XP@zendesk.com>
 <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
 <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
 <012001da47ca$cb7f89b0$627e9d10$@sapasequipment.com>
Subject: [RVLock] Re: New customer message on January 14, 2024 at 10:57 am
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##- Please type your reply above this line -##=0D
=0D
Your request (93931) has been updated. To add additional comments, reply =
to this email.=0D
----------------------------------------------=0D
=0D
Jessi, Jan 15, 2024, 9:58=E2=80=AFAM MST=0D
=0D
Great! Let me know if those work!=0D
=0D
Thanks,=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 15, 2024, 8:52=E2=80=AFAM MST=0D
=0D
Thanks Jessi!=0D
=0D
=0D
=0D
I will try these steps.=0D
=0D
=0D
=0D
Rich=0D
=0D
----------------------------------------------=0D
=0D
Jessi, Jan 15, 2024, 8:21=E2=80=AFAM MST=0D
=0D
Hey!=0D
=0D
Thank you for reaching out to RVLock! My name is Jessi and I would be hap=
py to help you today.=0D
=0D
We have 2 different programming methods, so I will send both of those ove=
r to you and attach a video to each below! That way, you have the resolut=
ion if your handle has a different programming.=0D
=0D
1st programming option:=0D
Hold down the =E2=80=9Ccode reset=E2=80=9D for 7-10 seconds=0D
Type in your new code and press lock=0D
Type in your new code again and press lock=0D
(You have 30 seconds to do this, but this should program it)=0D
You can follow along a programming video here. (start video at 4:45)=0D
=0D
2nd programming option:=0D
Start by holding down the #8, while holding it down, press the lock butto=
n.=0D
Release both at the same time=0D
Type in that default of 1234, and press lock.=0D
Type in your new code, and press lock.=0D
Type in your new code again, and press lock.=0D
(You only have 10 seconds for this programming, so move quickly)=0D
You can follow along with this programming video here. (start at 2:08)=0D=

=0D
Thanks,=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 14, 2024, 10:57=E2=80=AFAM MST=0D
=0D
You received a new message from your online store's contact form.=0D
=0D
**Country Code:**=0D
=0D
    US=0D
=0D
**Full Name:**=0D
=0D
    Richard Nelson Cruz=0D
=0D
**What Do You Need Help With:**=0D
=0D
    Troubleshooting=0D
=0D
**Order If Applicable:**=0D
=0D
=0D
=0D
**Email:**=0D
=0D
    rcruz@sapasequipment.com=0D
=0D
**Body:**=0D
=0D
    Hi,=0D
=0D
    How do we reprogram our combination lock. We have followed all the st=
eps noted in the manual but cannot get it to work.=0D
=0D
    Thanks,=0D
    Richard=0D
=0D
--------------------------------=0D
This email is a service from RVLock.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[ZGVZWJ-7L2XP]=

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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>=0D
    <p dir=3D"ltr">Your request (93931) has been updated. To add addition=
al comments, reply to this email.<br></p><div style=3D"margin-top: 25px" =
data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout:fixed;" role=3D"presentation">        <tbody><tr>          =
            <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40=
px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"heig=
ht: auto; line-height: 100%; outline: none; text-decoration: none; -webki=
t-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D=
"https://rvlock.zendesk.com/images/2016/default-avatar-80.png">          =
  </td>                    <td width=3D"100%" style=3D"padding: 0; margin=
: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; co=
lor:#1b1d1e;" dir=3D"ltr">                                               =
 <strong>Jessi</strong> (RVLock)                                         =
 </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heig=
ht: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;"=
 dir=3D"ltr">              Jan 15, 2024, 9:58=E2=80=AFAM MST            <=
/p>                                    <div class=3D"zd-comment" dir=3D"a=
uto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Great! L=
et me know if those work!<br>&nbsp;<br>Thanks,<br>Jessi<br></div><p dir=3D=
"ltr">                      </p></td>        </tr>      </tbody></table> =
   </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" c=
ellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <=
tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1p=
x dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspac=
ing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation=
">        <tbody><tr>                      <td valign=3D"top" style=3D"pa=
dding: 0 15px 0 15px; width: 40px;">              <img width=3D"40" heigh=
t=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none=
; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: =
5px; border-radius: 5px;" src=3D"https://rvlock.zendesk.com/images/2016/d=
efault-avatar-80.png">            </td>                    <td width=3D"1=
00%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=
=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: =
0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">               =
               <strong>Rcruz</strong>                          </p>      =
      <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luci=
da Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; m=
argin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr=
">              Jan 15, 2024, 8:52=E2=80=AFAM MST            </p>        =
                            <div class=3D"zd-comment zd-comment-pre-style=
d" dir=3D"auto"><div style=3D"page: WordSection1"><p style=3D" font-size:=
 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">Than=
ks Jessi!&nbsp; </span></p><p style=3D" font-size: 12.0pt; margin: 0in" d=
ir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span></p><p style=3D=
" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-size: =
11.0pt">I will try these steps. </span></p><p style=3D" font-size: 12.0pt=
; margin: 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</spa=
n></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span styl=
e=3D" font-size: 11.0pt">Rich</span></p><p style=3D" font-size: 12.0pt; m=
argin: 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span><=
/p></div></div><p dir=3D"ltr">                      </p></td>        </tr=
>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p=
><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" r=
ole=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D"padding=
: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixe=
d;" role=3D"presentation">        <tbody><tr>                      <td va=
lign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40px;">             =
 <img width=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-hei=
ght: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5=
px; -moz-border-radius: 5px; border-radius: 5px;" src=3D"https://rvlock.z=
endesk.com/images/2016/default-avatar-80.png">            </td>          =
          <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"t=
op">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heigh=
t: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr">                                                <strong>Jessi</s=
trong> (RVLock)                                          </p>            =
<p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida San=
s',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-=
bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">    =
          Jan 15, 2024, 8:21=E2=80=AFAM MST            </p>              =
                      <div class=3D"zd-comment" dir=3D"auto" style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0">Hey!<br>&nbsp;<br>Thank y=
ou for reaching out to RVLock! My name is Jessi and I would be happy to h=
elp you today.<br>&nbsp;<br>We have 2 different programming methods, so I=
 will send both of those over to you and attach a video to each below! Th=
at way, you have the resolution if your handle has a different programmin=
g.<br>&nbsp;<br>1st programming option:<br>Hold down the =E2=80=9Ccode re=
set=E2=80=9D for 7-10 seconds<br>Type in your new code and press lock<br>=
Type in your new code again and press lock<br>(You have 30 seconds to do =
this, but this should program it)<br>You can follow along&nbsp;<a rel=3D"=
noopener noreferrer" href=3D"https://youtu.be/hS3dzQOUVcw">a programming =
video here.</a>&nbsp;(start video at 4:45)<br>&nbsp;<br>2nd programming o=
ption:<br>Start by holding down the&nbsp;<a rel=3D"noopener noreferrer" h=
ref=3D"https://rvlock.zendesk.com/agent/tickets/8">#8</a>, while holding =
it down, press the lock button.<br>Release both at the same time<br>Type =
in that default of 1234, and press lock.<br>Type in your new code, and pr=
ess lock.<br>Type in your new code again, and press lock.<br>(You only ha=
ve 10 seconds for this programming, so move quickly)<br>You can&nbsp;<a r=
el=3D"noopener noreferrer" href=3D"https://youtu.be/jSwHUAdXvmA">follow a=
long with this programming video here.</a>&nbsp;(start at 2:08)<br>&nbsp;=
<br>Thanks,<br>Jessi&nbsp;<br></div><p dir=3D"ltr">                      =
</p></td>        </tr>      </tbody></table>    </td>  </tr></tbody></tab=
le><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspacing=
=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"1=
00%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <ta=
ble width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=
=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>       =
               <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width:=
 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"h=
eight: auto; line-height: 100%; outline: none; text-decoration: none; -we=
bkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" sr=
c=3D"https://rvlock.zendesk.com/images/2016/default-avatar-80.png">      =
      </td>                    <td width=3D"100%" style=3D"padding: 0; ma=
rgin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Gran=
de','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-s=
ize: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0=
; color:#1b1d1e;" dir=3D"ltr">                              <strong>Rcruz=
</strong>                          </p>            <p style=3D"font-famil=
y:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans=
-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-t=
op: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Jan 14, 2024=
, 10:57=E2=80=AFAM MST            </p>                                   =
 <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><table styl=
e=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-tex=
t-size-adjust: 100%; border-collapse: collapse; border-spacing: 0; margin=
-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%; width: 1=
00%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"margin-botto=
m: 0; margin-top: 0; padding: 0"><td style=3D"-moz-text-size-adjust: 100%=
; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; =
margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%"></=
td><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
-webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: =
0;   padding: 0; text-size-adjust: 100%"><table align=3D"center" style=3D=
"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-si=
ze-adjust: 100%; border: 1px solid #c9cccf; border-collapse: initial; bor=
der-radius: 8px; border-spacing: 0; margin: 32px auto 0; max-width: 470px=
;   overflow: hidden; padding: 0; text-align: left; text-size-adjust: 100=
%; width: 100%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"m=
argin-bottom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-text-size-a=
djust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; =
border: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjus=
t: 100%"><table style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjus=
t: 100%; -webkit-text-size-adjust: 100%; border-collapse: collapse; borde=
r-spacing: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-ad=
just: 100%; width: 100%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr s=
tyle=3D"margin-bottom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-te=
xt-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjus=
t: 100%; border: 0; margin-bottom: 0; margin-top: 0;   padding: 20px; tex=
t-size-adjust: 100%"><table style=3D"-moz-text-size-adjust: 100%; -ms-tex=
t-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-collapse: col=
lapse; border-spacing: 0; margin-bottom: 0; margin-top: 0;   padding: 0; =
text-size-adjust: 100%; width: 100%" cellpadding=3D"0" cellspacing=3D"0">=
<tbody><tr style=3D"margin-bottom: 0; margin-top: 0; padding: 0"><td styl=
e=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-tex=
t-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: 0;   paddin=
g: 0 0 20px; text-size-adjust: 100%"><table style=3D"-moz-text-size-adjus=
t: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; bord=
er-collapse: collapse; border-spacing: 0; margin-bottom: 0; margin-top: 0=
;   padding: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" ce=
llspacing=3D"0"><tbody><tr style=3D"margin-bottom: 0; margin-top: 0; padd=
ing: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 1=
00%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-=
top: 0;   padding: 0; text-size-adjust: 100%"><div>You received a new mes=
sage from your online store's contact form.</div></td></tr></tbody></tabl=
e></td></tr></tbody></table><table style=3D"-moz-text-size-adjust: 100%; =
-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-collap=
se: collapse; border-spacing: 0; margin-bottom: 0; margin-top: 0;   paddi=
ng: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" cellspacing=
=3D"0"><tbody><tr style=3D"border-top-color: #c9cccf; border-top-style: s=
olid; border-top-width: 1px; margin-bottom: 0; margin-top: 0; padding: 0"=
><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -w=
ebkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: 0;=
   padding: 20px 0 0; text-size-adjust: 100%"><div><b>Country Code:</b><p=
re style=3D"color: #202223;  font-size: 14px; font-weight: 400; letter-sp=
acing: initial; line-height: 20px; margin-bottom: 0; margin-top: 0; paddi=
ng: 0; text-transform: initial; white-space: pre-line">US</pre></div><div=
 style=3D"margin-top: 8px"><b>Full Name:</b><pre style=3D"color: #202223;=
  font-size: 14px; font-weight: 400; letter-spacing: initial; line-height=
: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-transform: init=
ial; white-space: pre-line">Richard Nelson Cruz</pre></div><div style=3D"=
margin-top: 8px"><b>What Do You Need Help With:</b><pre style=3D"color: #=
202223;  font-size: 14px; font-weight: 400; letter-spacing: initial; line=
-height: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-transfor=
m: initial; white-space: pre-line">Troubleshooting</pre></div><div style=3D=
"margin-top: 8px"><b>Order If Applicable:</b><pre style=3D"color: #202223=
;  font-size: 14px; font-weight: 400; letter-spacing: initial; line-heigh=
t: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-transform: ini=
tial; white-space: pre-line"></pre></div><div style=3D"margin-top: 8px"><=
b>Email:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight: =
400; letter-spacing: initial; line-height: 20px; margin-bottom: 0; margin=
-top: 0; padding: 0; text-transform: initial; white-space: pre-line">rcru=
z@sapasequipment.com</pre></div><div style=3D"margin-top: 8px"><b>Body:</=
b><pre style=3D"color: #202223;  font-size: 14px; font-weight: 400; lette=
r-spacing: initial; line-height: 20px; margin-bottom: 0; margin-top: 0; p=
adding: 0; text-transform: initial; white-space: pre-line">Hi, =0D
=0D
How do we reprogram our combination lock.  We have followed all the steps=
 noted in the manual but cannot get it to work.  =0D
=0D
Thanks,=0D
Richard</pre></div></td></tr></tbody></table></td></tr></tbody></table></=
td></tr></tbody></table></td><td style=3D"-moz-text-size-adjust: 100%; -m=
s-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; marg=
in-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%"></td><=
/tr></tbody></table></div><p dir=3D"ltr">                      </p></td> =
       </tr>      </tbody></table>    </td>  </tr></tbody></table></div>=0D=

</div>=0D
  <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Gra=
nde',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;=0D
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