Da

✏️ Editing: 1705516704.M335336P162232.aristoteles.x5servers.net,S=31868,W=32467:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 17 Jan 2024 14:38:24 -0400
Date: Wed, 17 Jan 2024 18:37:41 +0000
From: "Jessi (RVLock Customer Support)" <support@rvlock.com>
Reply-To: RVLock Customer Support <support@rvlock.com>
To: Rcruz <rcruz@sapasequipment.com>
Message-ID: <ZGVZWJ7L2XP_65a81e754b8f4_5539941425132_sprut@zendesk.com>
In-Reply-To: <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
 <ZGVZWJ7L2XP_65a5643848e8a_3e3994680413_sprut@zendesk.com>
References: <ZGVZWJ7L2XP@zendesk.com>
 <ZGVZWJ7L2XP_65a54d6cc4e00_40399438035b_sprut@zendesk.com>
 <E1030004-17AA486BF4027B89-F74DD676@shopify.com>
 <012001da47ca$cb7f89b0$627e9d10$@sapasequipment.com>
 <008b01da48d0$61a39980$24eacc80$@sapasequipment.com>
Subject: [RVLock] Re: New customer message on January 14, 2024 at 10:57 am
Mime-Version: 1.0
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##- Please type your reply above this line -##=0D
=0D
Your request (93931) has been updated. To add additional comments, reply =
to this email.=0D
----------------------------------------------=0D
=0D
Jessi, Jan 17, 2024, 11:37=E2=80=AFAM MST=0D
=0D
Hey!=0D
=0D
Thanks for those pictures! That is not one of our products, so our progra=
mming steps will not work for that. I apologize for the confusion!=0D
=0D
I would suggest reaching out to their customer service!=0D
=0D
Have a great day!=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 16, 2024, 4:04=E2=80=AFPM MST=0D
=0D
Hi again Jesse,=0D
=0D
So I just had a chance to review the videos and notice they are both for =
a camper.  I have included pics of the door lock we have.=0D
=0D
=0D
=0D
Thanks,=0D
=0D
Rich=0D
=0D
=0D
=0D
=0D
=0D
**From:** rcruz@sapasequipment.com <rcruz@sapasequipment.com>=0D
**Sent:** Monday, January 15, 2024 9:52 AM=0D
**To:**'RVLock Customer Support' <support@rvlock.com>=0D
**Subject:** RE: [RVLock] Re: New customer message on January 14, 2024 at=
 10:57 am=0D
=0D
=0D
=0D
Thanks Jessi!=0D
=0D
=0D
=0D
I will try these steps.=0D
=0D
=0D
=0D
Rich=0D
=0D
Attachment(s):=0D
IMG_4725.jpg - https://help.rvlock.com/attachments/token/LVPwWXTRNuBE9HPR=
c092XT25n/?name=3DIMG_4725.jpgIMG_4724.jpg - https://help.rvlock.com/atta=
chments/token/vlqcqUN3GSOk7TsyiH481mgwK/?name=3DIMG_4724.jpg=0D
=0D
----------------------------------------------=0D
=0D
Jessi, Jan 15, 2024, 9:58=E2=80=AFAM MST=0D
=0D
Great! Let me know if those work!=0D
=0D
Thanks,=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 15, 2024, 8:52=E2=80=AFAM MST=0D
=0D
Thanks Jessi!=0D
=0D
=0D
=0D
I will try these steps.=0D
=0D
=0D
=0D
Rich=0D
=0D
----------------------------------------------=0D
=0D
Jessi, Jan 15, 2024, 8:21=E2=80=AFAM MST=0D
=0D
Hey!=0D
=0D
Thank you for reaching out to RVLock! My name is Jessi and I would be hap=
py to help you today.=0D
=0D
We have 2 different programming methods, so I will send both of those ove=
r to you and attach a video to each below! That way, you have the resolut=
ion if your handle has a different programming.=0D
=0D
1st programming option:=0D
Hold down the =E2=80=9Ccode reset=E2=80=9D for 7-10 seconds=0D
Type in your new code and press lock=0D
Type in your new code again and press lock=0D
(You have 30 seconds to do this, but this should program it)=0D
You can follow along a programming video here. (start video at 4:45)=0D
=0D
2nd programming option:=0D
Start by holding down the #8, while holding it down, press the lock butto=
n.=0D
Release both at the same time=0D
Type in that default of 1234, and press lock.=0D
Type in your new code, and press lock.=0D
Type in your new code again, and press lock.=0D
(You only have 10 seconds for this programming, so move quickly)=0D
You can follow along with this programming video here. (start at 2:08)=0D=

=0D
Thanks,=0D
Jessi=0D
=0D
----------------------------------------------=0D
=0D
Rcruz, Jan 14, 2024, 10:57=E2=80=AFAM MST=0D
=0D
You received a new message from your online store's contact form.=0D
=0D
**Country Code:**=0D
=0D
    US=0D
=0D
**Full Name:**=0D
=0D
    Richard Nelson Cruz=0D
=0D
**What Do You Need Help With:**=0D
=0D
    Troubleshooting=0D
=0D
**Order If Applicable:**=0D
=0D
=0D
=0D
**Email:**=0D
=0D
    rcruz@sapasequipment.com=0D
=0D
**Body:**=0D
=0D
    Hi,=0D
=0D
    How do we reprogram our combination lock. We have followed all the st=
eps noted in the manual but cannot get it to work.=0D
=0D
    Thanks,=0D
    Richard=0D
=0D
--------------------------------=0D
This email is a service from RVLock.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[ZGVZWJ-7L2XP]=

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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>=0D
    <p dir=3D"ltr">Your request (93931) has been updated. To add addition=
al comments, reply to this email.<br></p><div style=3D"margin-top: 25px" =
data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout:fixed;" role=3D"presentation">        <tbody><tr>          =
            <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width: 40=
px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"heig=
ht: auto; line-height: 100%; outline: none; text-decoration: none; -webki=
t-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src=3D=
"https://rvlock.zendesk.com/images/2016/default-avatar-80.png">          =
  </td>                    <td width=3D"100%" style=3D"padding: 0; margin=
: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; co=
lor:#1b1d1e;" dir=3D"ltr">                                               =
 <strong>Jessi</strong> (RVLock)                                         =
 </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Uni=
code','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heig=
ht: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;"=
 dir=3D"ltr">              Jan 17, 2024, 11:37=E2=80=AFAM MST            =
</p>                                    <div class=3D"zd-comment" dir=3D"=
auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hey!<br=
>&nbsp;<br>Thanks for those pictures! That is not one of our products, so=
 our programming steps will not work for that. I apologize for the confus=
ion!<br>&nbsp;<br>I would suggest reaching out to their customer service!=
<br>&nbsp;<br>Have a great day!<br>Jessi<br></div><p dir=3D"ltr">        =
              </p></td>        </tr>      </tbody></table>    </td>  </tr=
></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"=
0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    =
<td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5=
c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bord=
er=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbo=
dy><tr>                      <td valign=3D"top" style=3D"padding: 0 15px =
0 15px; width: 40px;">              <img width=3D"40" height=3D"40" alt=3D=
"" style=3D"height: auto; line-height: 100%; outline: none; text-decorati=
on: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-rad=
ius: 5px;" src=3D"https://rvlock.zendesk.com/images/2016/default-avatar-8=
0.png">            </td>                    <td width=3D"100%" style=3D"p=
adding: 0; margin: 0;" valign=3D"top">            <p style=3D"font-family=
:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: =
0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                              =
<strong>Rcruz</strong>                          </p>            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              J=
an 16, 2024, 4:04=E2=80=AFPM MST            </p>                         =
           <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><=
div style=3D"page: WordSection1"><p style=3D" font-size: 12.0pt; margin: =
0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">Hi again Jesse,</span=
></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=
=3D" font-size: 11.0pt">So I just had a chance to review the videos and n=
otice they are both for a camper.&nbsp; I have included pics of the door =
lock we have.&nbsp; </span></p><p style=3D" font-size: 12.0pt; margin: 0i=
n" dir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span></p><p sty=
le=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-s=
ize: 11.0pt">Thanks, </span></p><p style=3D" font-size: 12.0pt; margin: 0=
in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">Rich</span></p><p styl=
e=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-si=
ze: 11.0pt">&nbsp;</span></p><p style=3D" font-size: 12.0pt; margin: 0in"=
 dir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span></p><div><di=
v style=3D"border-style: solid none none; border-top-color: #E1E1E1; bord=
er-top-width: 1.0pt; padding: 3.0pt 0in 0in"><p style=3D" font-size: 12.0=
pt; margin: 0in" dir=3D"ltr"><b><span style=3D" font-size: 11.0pt">From:<=
/span></b><span style=3D" font-size: 11.0pt"> rcruz@sapasequipment.com &l=
t;rcruz@sapasequipment.com&gt; <br><b>Sent:</b> Monday, January 15, 2024 =
9:52 AM<br><b>To:</b> 'RVLock Customer Support' &lt;support@rvlock.com&gt=
;<br><b>Subject:</b> RE: [RVLock] Re: New customer message on January 14,=
 2024 at 10:57 am</span></p></div></div><p style=3D" font-size: 12.0pt; m=
argin: 0in" dir=3D"ltr">&nbsp;</p><p style=3D" font-size: 12.0pt; margin:=
 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">Thanks Jessi!&nbsp; =
</span></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span=
 style=3D" font-size: 11.0pt">&nbsp;</span></p><p style=3D" font-size: 12=
.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">I will =
try these steps. </span></p><p style=3D" font-size: 12.0pt; margin: 0in" =
dir=3D"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span></p><p style=3D=
" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-size: =
11.0pt">Rich</span></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D=
"ltr"><span style=3D" font-size: 11.0pt">&nbsp;</span></p></div></div><p =
dir=3D"ltr">                        </p><p style=3D"line-height: 22px; fo=
nt-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 14px; c=
olor:#333333;" dir=3D"ltr">              Attachment(s)<br>               =
               <a href=3D"https://help.rvlock.com/attachments/token/LVPwW=
XTRNuBE9HPRc092XT25n/?name=3DIMG_4725.jpg">IMG_4725.jpg</a><br>          =
                    <a href=3D"https://help.rvlock.com/attachments/token/=
vlqcqUN3GSOk7TsyiH481mgwK/?name=3DIMG_4724.jpg">IMG_4724.jpg</a><br>     =
                     </p>                      </td>        </tr>      </=
tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table w=
idth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pr=
esentation">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0;=
 border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=
=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D=
"presentation">        <tbody><tr>                      <td valign=3D"top=
" style=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=
=3D"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; =
outline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-bo=
rder-radius: 5px; border-radius: 5px;" src=3D"https://rvlock.zendesk.com/=
images/2016/default-avatar-80.png">            </td>                    <=
td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">       =
     <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucid=
a Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; ma=
rgin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">  =
                                              <strong>Jessi</strong> (RVL=
ock)                                          </p>            <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15p=
x; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              J=
an 15, 2024, 9:58=E2=80=AFAM MST            </p>                         =
           <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f=
; line-height: 22px; margin: 15px 0">Great! Let me know if those work!<br=
>&nbsp;<br>Thanks,<br>Jessi<br></div><p dir=3D"ltr">                     =
 </p></td>        </tr>      </tbody></table>    </td>  </tr></tbody></ta=
ble><p dir=3D"ltr"></p><table width=3D"100%" cellpadding=3D"0" cellspacin=
g=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"=
100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <t=
able width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" styl=
e=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>      =
                <td valign=3D"top" style=3D"padding: 0 15px 0 15px; width=
: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=3D"=
height: auto; line-height: 100%; outline: none; text-decoration: none; -w=
ebkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" s=
rc=3D"https://rvlock.zendesk.com/images/2016/default-avatar-80.png">     =
       </td>                    <td width=3D"100%" style=3D"padding: 0; m=
argin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Gra=
nde','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-=
size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: =
0; color:#1b1d1e;" dir=3D"ltr">                              <strong>Rcru=
z</strong>                          </p>            <p style=3D"font-fami=
ly:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,san=
s-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-=
top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Jan 15, 202=
4, 8:52=E2=80=AFAM MST            </p>                                   =
 <div class=3D"zd-comment zd-comment-pre-styled" dir=3D"auto"><div style=3D=
"page: WordSection1"><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"=
ltr"><span style=3D" font-size: 11.0pt">Thanks Jessi!&nbsp; </span></p><p=
 style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" fo=
nt-size: 11.0pt">&nbsp;</span></p><p style=3D" font-size: 12.0pt; margin:=
 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">I will try these ste=
ps. </span></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><=
span style=3D" font-size: 11.0pt">&nbsp;</span></p><p style=3D" font-size=
: 12.0pt; margin: 0in" dir=3D"ltr"><span style=3D" font-size: 11.0pt">Ric=
h</span></p><p style=3D" font-size: 12.0pt; margin: 0in" dir=3D"ltr"><spa=
n style=3D" font-size: 11.0pt">&nbsp;</span></p></div></div><p dir=3D"ltr=
">                      </p></td>        </tr>      </tbody></table>    <=
/td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cellp=
adding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbod=
y><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px do=
tted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">    =
    <tbody><tr>                      <td valign=3D"top" style=3D"padding:=
 0 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D"4=
0" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; text=
-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; b=
order-radius: 5px;" src=3D"https://rvlock.zendesk.com/images/2016/default=
-avatar-80.png">            </td>                    <td width=3D"100%" s=
tyle=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"fo=
nt-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tah=
oma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; mar=
gin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                     =
                           <strong>Jessi</strong> (RVLock)               =
                           </p>            <p style=3D"font-family:'Lucid=
a Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; =
font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; p=
adding: 0; color:#bbbbbb;" dir=3D"ltr">              Jan 15, 2024, 8:21=E2=
=80=AFAM MST            </p>                                    <div clas=
s=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px;=
 margin: 15px 0">Hey!<br>&nbsp;<br>Thank you for reaching out to RVLock! =
My name is Jessi and I would be happy to help you today.<br>&nbsp;<br>We =
have 2 different programming methods, so I will send both of those over t=
o you and attach a video to each below! That way, you have the resolution=
 if your handle has a different programming.<br>&nbsp;<br>1st programming=
 option:<br>Hold down the =E2=80=9Ccode reset=E2=80=9D for 7-10 seconds<b=
r>Type in your new code and press lock<br>Type in your new code again and=
 press lock<br>(You have 30 seconds to do this, but this should program i=
t)<br>You can follow along&nbsp;<a rel=3D"noopener noreferrer" href=3D"ht=
tps://youtu.be/hS3dzQOUVcw">a programming video here.</a>&nbsp;(start vid=
eo at 4:45)<br>&nbsp;<br>2nd programming option:<br>Start by holding down=
 the&nbsp;<a rel=3D"noopener noreferrer" href=3D"https://rvlock.zendesk.c=
om/agent/tickets/8">#8</a>, while holding it down, press the lock button.=
<br>Release both at the same time<br>Type in that default of 1234, and pr=
ess lock.<br>Type in your new code, and press lock.<br>Type in your new c=
ode again, and press lock.<br>(You only have 10 seconds for this programm=
ing, so move quickly)<br>You can&nbsp;<a rel=3D"noopener noreferrer" href=
=3D"https://youtu.be/jSwHUAdXvmA">follow along with this programming vide=
o here.</a>&nbsp;(start at 2:08)<br>&nbsp;<br>Thanks,<br>Jessi&nbsp;<br><=
/div><p dir=3D"ltr">                      </p></td>        </tr>      </t=
body></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table wi=
dth=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"pre=
sentation">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; =
border-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D=
"0" cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"=
presentation">        <tbody><tr>                      <td valign=3D"top"=
 style=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=3D=
"40" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; out=
line: none; text-decoration: none; -webkit-border-radius: 5px; -moz-borde=
r-radius: 5px; border-radius: 5px;" src=3D"https://rvlock.zendesk.com/ima=
ges/2016/default-avatar-80.png">            </td>                    <td =
width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">          =
  <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida S=
ans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margi=
n-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">     =
                         <strong>Rcruz</strong>                          =
</p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-heigh=
t: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" =
dir=3D"ltr">              Jan 14, 2024, 10:57=E2=80=AFAM MST            <=
/p>                                    <div class=3D"zd-comment zd-commen=
t-pre-styled" dir=3D"auto"><table style=3D"-moz-text-size-adjust: 100%; -=
ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border-collaps=
e: collapse; border-spacing: 0; margin-bottom: 0; margin-top: 0;   paddin=
g: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" cellspacing=3D=
"0"><tbody><tr style=3D"margin-bottom: 0; margin-top: 0; padding: 0"><td =
style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit=
-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-top: 0;   pa=
dding: 0; text-size-adjust: 100%"></td><td style=3D"-moz-text-size-adjust=
: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; borde=
r: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 10=
0%"><table align=3D"center" style=3D"-moz-text-size-adjust: 100%; -ms-tex=
t-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 1px solid #c=
9cccf; border-collapse: initial; border-radius: 8px; border-spacing: 0; m=
argin: 32px auto 0; max-width: 470px;   overflow: hidden; padding: 0; tex=
t-align: left; text-size-adjust: 100%; width: 100%" cellpadding=3D"0" cel=
lspacing=3D"0"><tbody><tr style=3D"margin-bottom: 0; margin-top: 0; paddi=
ng: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 10=
0%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; margin-t=
op: 0;   padding: 0; text-size-adjust: 100%"><table style=3D"-moz-text-si=
ze-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 10=
0%; border-collapse: collapse; border-spacing: 0; margin-bottom: 0; margi=
n-top: 0;   padding: 0; text-size-adjust: 100%; width: 100%" cellpadding=3D=
"0" cellspacing=3D"0"><tbody><tr style=3D"margin-bottom: 0; margin-top: 0=
; padding: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adj=
ust: 100%; -webkit-text-size-adjust: 100%; border: 0; margin-bottom: 0; m=
argin-top: 0;   padding: 20px; text-size-adjust: 100%"><table style=3D"-m=
oz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-=
adjust: 100%; border-collapse: collapse; border-spacing: 0; margin-bottom=
: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%; width: 100%" ce=
llpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"margin-bottom: 0; m=
argin-top: 0; padding: 0"><td style=3D"-moz-text-size-adjust: 100%; -ms-t=
ext-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; margin-=
bottom: 0; margin-top: 0;   padding: 0 0 20px; text-size-adjust: 100%"><t=
able style=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -w=
ebkit-text-size-adjust: 100%; border-collapse: collapse; border-spacing: =
0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%;=
 width: 100%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"mar=
gin-bottom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-text-size-adj=
ust: 100%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; bo=
rder: 0; margin-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust:=
 100%"><div>You received a new message from your online store's contact f=
orm.</div></td></tr></tbody></table></td></tr></tbody></table><table styl=
e=3D"-moz-text-size-adjust: 100%; -ms-text-size-adjust: 100%; -webkit-tex=
t-size-adjust: 100%; border-collapse: collapse; border-spacing: 0; margin=
-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%; width: 1=
00%" cellpadding=3D"0" cellspacing=3D"0"><tbody><tr style=3D"border-top-c=
olor: #c9cccf; border-top-style: solid; border-top-width: 1px; margin-bot=
tom: 0; margin-top: 0; padding: 0"><td style=3D"-moz-text-size-adjust: 10=
0%; -ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0=
; margin-bottom: 0; margin-top: 0;   padding: 20px 0 0; text-size-adjust:=
 100%"><div><b>Country Code:</b><pre style=3D"color: #202223;  font-size:=
 14px; font-weight: 400; letter-spacing: initial; line-height: 20px; marg=
in-bottom: 0; margin-top: 0; padding: 0; text-transform: initial; white-s=
pace: pre-line">US</pre></div><div style=3D"margin-top: 8px"><b>Full Name=
:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight: 400; le=
tter-spacing: initial; line-height: 20px; margin-bottom: 0; margin-top: 0=
; padding: 0; text-transform: initial; white-space: pre-line">Richard Nel=
son Cruz</pre></div><div style=3D"margin-top: 8px"><b>What Do You Need He=
lp With:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight: =
400; letter-spacing: initial; line-height: 20px; margin-bottom: 0; margin=
-top: 0; padding: 0; text-transform: initial; white-space: pre-line">Trou=
bleshooting</pre></div><div style=3D"margin-top: 8px"><b>Order If Applica=
ble:</b><pre style=3D"color: #202223;  font-size: 14px; font-weight: 400;=
 letter-spacing: initial; line-height: 20px; margin-bottom: 0; margin-top=
: 0; padding: 0; text-transform: initial; white-space: pre-line"></pre></=
div><div style=3D"margin-top: 8px"><b>Email:</b><pre style=3D"color: #202=
223;  font-size: 14px; font-weight: 400; letter-spacing: initial; line-he=
ight: 20px; margin-bottom: 0; margin-top: 0; padding: 0; text-transform: =
initial; white-space: pre-line">rcruz@sapasequipment.com</pre></div><div =
style=3D"margin-top: 8px"><b>Body:</b><pre style=3D"color: #202223;  font=
-size: 14px; font-weight: 400; letter-spacing: initial; line-height: 20px=
; margin-bottom: 0; margin-top: 0; padding: 0; text-transform: initial; w=
hite-space: pre-line">Hi, =0D
=0D
How do we reprogram our combination lock.  We have followed all the steps=
 noted in the manual but cannot get it to work.  =0D
=0D
Thanks,=0D
Richard</pre></div></td></tr></tbody></table></td></tr></tbody></table></=
td></tr></tbody></table></td><td style=3D"-moz-text-size-adjust: 100%; -m=
s-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; border: 0; marg=
in-bottom: 0; margin-top: 0;   padding: 0; text-size-adjust: 100%"></td><=
/tr></tbody></table></div><p dir=3D"ltr">                      </p></td> =
       </tr>      </tbody></table>    </td>  </tr></tbody></table></div>=0D=

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ee;">=0D
    This email is a service from RVLock. Delivered by <a href=3D"https://=
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