Da

✏️ Editing: 1706040544.M610336P1603333.aristoteles.x5servers.net,S=37508,W=38074:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 23 Jan 2024 16:09:04 -0400
Date: Tue, 23 Jan 2024 20:08:21 +0000 (GMT)
From: KPM Service <service@kpmanalytics.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <q4TNQ000000000000000000000000000000000000000000000S7QD9X0066EMfsj3TceOsW2GEoclgA@sfdc.net>
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 <016701da4e06$c1817cb0$44847610$@sapasequipment.com>
Subject: Sapas Lab Equipment - Liasys Software Support    [
 ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]
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 Content preview:  Hi Richard, Are you looking for what we have in stock or for
    part numbers of reagents that can be used? CASEY THOMSON Sr. Application
   Engineer Mobile: +1 508.948.7244 Office: +1 774.399.0475 Original Message
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Hi Richard,
Are you looking for what we have in stock or for part numbers of reagents that can be used?

CASEY THOMSON
Sr. Application Engineer
Mobile: +1 508.948.7244
Office: +1 774.399.0475
--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/23/2024, 9:16 AM
To: service@kpmanalytics.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com.  Learn why this is important

Good morning Casey,

Trust this email finds you well.  Can you provide me information regarding availability of reagents for my unit?

Thanks,

Rich

From: KPM Service <service@kpmanalytics.com>
Sent: Tuesday, January 16, 2024 3:38 PM
To: rcruz@sapasequipment.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

No worries, I have re-attached it to this email.

CASEY THOMSON
Sr. Application Engineer
Mobile: +1 508.948.7244
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 4:36 PM
To: service@kpmanalytics.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com.  Learn why this is important

Thanks Casey!

I must be blind but I cannot find V. 3.0.0

Rich

From: KPM Service <service@kpmanalytics.com>
Sent: Tuesday, January 16, 2024 3:29 PM
To: rcruz@sapasequipment.com
Subject: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

The software version 3.0.0 that I had attached is what you need for your system, I just double checked.

CASEY THOMSON
Sr. Application Engineer
Mobile: +1 508.948.7244
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 1:52 PM
To: service@kpmanalytics.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com. Learn why this is important

Hello again Casey,

As I have the Liasys 330, would I elect the software noted Liasys 600?

Thanks,

Rich

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, January 16, 2024 11:36 AM
To: 'KPM Service' <service@kpmanalytics.com>
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Thanks for your response Casey!

I am leaving my office at this moment but will connect at my return this afternoon.

Thanks once again,

Rich

From: KPM Service <service@kpmanalytics.com>
Sent: Tuesday, January 16, 2024 11:10 AM
To: rcruz@sapasequipment.com
Subject: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

I apologize for the delay I wanted to confirm the software before sending, please see attached or go to this site: Updates (senesia.com)

CASEY THOMSON
Sr. Application Engineer
Mobile: +1 508.948.7244
Office: +1 774.399.0475

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 1/16/2024, 11:25 AM
To: service@kpmanalytics.com
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

You don't often get email from rcruz@sapasequipment.com. Learn why this is important

Good morning,

I just wanted to follow up to see if there was any update.

Thanks for your support!

Richard

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, January 12, 2024 2:11 PM
To: 'KPM Service' <service@kpmanalytics.com>
Subject: RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hello Mathey( or whom else concerns),

As discussed, please find serial number for our Chemistry Analyzer  AMS Liasys 330: 0904597 ( see pic).

As discussed, we are looking for the software to run our unit.

Again, thanks for your support.

Richard Cruz

Owner

Sapas LLC

713-502-3780

From: KPM Service <service@kpmanalytics.com>
Sent: Thursday, January 11, 2024 4:32 PM
To: rcruz@sapasequipment.com
Subject: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]

Hi Richard,

Thanks for speaking with me today, I've set up this case for your request for our AMS team to follow up with you.

They'll need to confirm the serial number of the instrument to authorize the installation.

Please let me know if you have any questions or if there's anything else I can help you with.

Thank you!

Best,

MATTHEW DAMRON
Client Engagement Specialist
Phone: +1 774.737.7712

ref:!00D6g06P7Vp.!5004V01UHl9D:ref

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<html><div>Hi Richard,</div>
<div>&nbsp;</div>
<div>Are you looking for what we have in stock or for part numbers of reagents that can be used?</div>
<div><br><br>CASEY THOMSON <br>Sr. Application Engineer <br>Mobile: +1 508.948.7244 <br>Office: +1 774.399.0475</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear="none"><b>From:</b> [rcruz@sapasequipment.com]<br clear="none"><b>Sent:</b> 1/23/2024, 9:16 AM<br clear="none"><b>To:</b> service@kpmanalytics.com<br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]<br clear="none"><br clear="none"></div>
<table align="left" border="0" cellspacing="0" cellpadding="0" width="100%" style="cellpadding: 0; border: 0; cellspacing: 0; display: table; width: 100%; table-layout: fixed; border-collapse: seperate; float: none;">
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<td colspan="1" rowspan="1" valign="middle" width="100%" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 15px" color="#212121" style="width: 100%; background-color: #eaeaea; padding: 7px 5px 7px 15px; font-family: wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial, sans-serif; font-size: 12px; font-weight: normal; color: #212121; text-align: left; word-wrap: break-word;">
<div>You don't often get email from rcruz@sapasequipment.com. <a shape="rect" href="https://aka.ms/LearnAboutSenderIdentification" target="_blank" rel="noopener"> Learn why this is important</a></div>
</td>
<td align="left" colspan="1" rowspan="1" valign="middle" width="75px" bgcolor="#EAEAEA" cellpadding="7px 5px 7px 5px" color="#212121" style="width: 75px; background-color: #eaeaea; padding: 7px 5px 7px 5px; font-family: wf_segoe-ui_normal,Segoe UI,Segoe WP,Tahoma,Arial, sans-serif; font-size: 12px; font-weight: normal; color: #212121; text-align: left; word-wrap: break-word; align: left;"></td>
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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Good morning Casey, </span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Trust this email finds you well.&nbsp; Can you provide me information regarding availability of reagents for my unit?</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Rich</span></p>
<p class="MsoNormal"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> KPM Service &lt;service@kpmanalytics.com&gt; <br clear="none"><b>Sent:</b> Tuesday, January 16, 2024 3:38 PM<br clear="none"><b>To:</b> rcruz@sapasequipment.com<br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
</div>
<p class="MsoNormal">&nbsp;</p>
<div>
<p class="MsoNormal">No worries, I have re-attached it to this email.<br clear="none"><br clear="none">CASEY THOMSON <br clear="none">Sr. Application Engineer <br clear="none">Mobile: +1 508.948.7244 <br clear="none">Office: +1 774.399.0475</p>
</div>
<div>
<p class="MsoNormal">&nbsp;</p>
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<div>
<p class="MsoNormal">&nbsp;</p>
</div>
<div>
<p class="MsoNormal">&nbsp;</p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom: 12.0pt;">--------------- Original Message ---------------<br clear="none"><b>From:</b> [rcruz@sapasequipment.com]<br clear="none"><b>Sent:</b> 1/16/2024, 4:36 PM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a><br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</p>
</div>
<table align="left" class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width: 100.0%; cellpadding: 0; cellspacing: 0; display: table; border-collapse: seperate; float: none;">
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<td colspan="1" rowspan="1" width="100%" style="width: 100.0%; background: #EAEAEA; padding: 5.25pt 3.75pt 5.25pt 11.25pt;">
<div>
<p class="MsoNormal" style="mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly;"><span style="font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; color: #212121;">You don't often get email from <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a>. <a shape="rect" href="https://aka.ms/LearnAboutSenderIdentification" target="_blank" rel="noopener"> Learn why this is important</a></span></p>
</div>
</td>
<td colspan="1" rowspan="1" width="75" style="width: 56.25pt; background: #EAEAEA; padding: 5.25pt 3.75pt 5.25pt 3.75pt; align: left;"></td>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks Casey!</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">I must be blind but I cannot find V. 3.0.0&nbsp;&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Rich</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in;">
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> KPM Service &lt;<a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a>&gt; <br clear="none"><b>Sent:</b> Tuesday, January 16, 2024 3:29 PM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a><br clear="none"><b>Subject:</b> Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Hi Richard,</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">The software version 3.0.0 that I had attached is what you need for your system, I just double checked.</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><br clear="none"><br clear="none">CASEY THOMSON <br clear="none">Sr. Application Engineer <br clear="none">Mobile: +1 508.948.7244 <br clear="none">Office: +1 774.399.0475</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 12.0pt;">--------------- Original Message ---------------<br clear="none"><b>From:</b> [rcruz@sapasequipment.com]<br clear="none"><b>Sent:</b> 1/16/2024, 1:52 PM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a><br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</p>
</div>
<table align="left" class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width: 100.0%; cellpadding: 0; cellspacing: 0; display: table; border-collapse: seperate; float: none;">
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<td colspan="1" rowspan="1" style="background: #A6A6A6; padding: 5.25pt 1.5pt 5.25pt 1.5pt; valign: middle;"></td>
<td colspan="1" rowspan="1" width="100%" style="width: 100.0%; background: #EAEAEA; padding: 5.25pt 3.75pt 5.25pt 11.25pt;">
<div>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly;"><span style="font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; color: #212121;">You don't often get email from <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a>. <a shape="rect" href="https://aka.ms/LearnAboutSenderIdentification" target="_blank" rel="noopener">Learn why this is important</a></span></p>
</div>
</td>
<td colspan="1" rowspan="1" width="75" style="width: 56.25pt; background: #EAEAEA; padding: 5.25pt 3.75pt 5.25pt 3.75pt; align: left;"></td>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Hello again Casey,&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">As I have the Liasys 330, would I elect the software noted Liasys 600?&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks, </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Rich</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a> &lt;<a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a>&gt; <br clear="none"><b>Sent:</b> Tuesday, January 16, 2024 11:36 AM<br clear="none"><b>To:</b> 'KPM Service' &lt;<a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a>&gt;<br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
</div>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks for your response Casey!</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">I am leaving my office at this moment but will connect at my return this afternoon.</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks once again,</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Rich</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> KPM Service &lt;<a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a>&gt; <br clear="none"><b>Sent:</b> Tuesday, January 16, 2024 11:10 AM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a><br clear="none"><b>Subject:</b> Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Hi Richard,</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">I apologize for the delay I wanted to confirm the software before sending, please see attached or go to this site: <a shape="rect" href="https://senesia.com/updates/" target="_blank" rel="noopener">Updates (senesia.com)</a>&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><br clear="none"><br clear="none">CASEY THOMSON <br clear="none">Sr. Application Engineer <br clear="none">Mobile: +1 508.948.7244 <br clear="none">Office: +1 774.399.0475</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 12.0pt;">--------------- Original Message ---------------<br clear="none"><b>From:</b> [rcruz@sapasequipment.com]<br clear="none"><b>Sent:</b> 1/16/2024, 11:25 AM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a><br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-element: frame; mso-element-frame-hspace: 2.25pt; mso-element-wrap: around; mso-element-anchor-vertical: paragraph; mso-element-anchor-horizontal: column; mso-height-rule: exactly;"><span style="font-size: 9.0pt; font-family: 'Segoe UI',sans-serif; color: #212121;">You don't often get email from <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a>. <a shape="rect" href="https://aka.ms/LearnAboutSenderIdentification" target="_blank" rel="noopener">Learn why this is important</a></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Good morning,&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">I just wanted to follow up to see if there was any update. </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Thanks for your support!</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Richard</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a> &lt;<a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a>&gt; <br clear="none"><b>Sent:</b> Friday, January 12, 2024 2:11 PM<br clear="none"><b>To:</b> 'KPM Service' &lt;<a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a>&gt;<br clear="none"><b>Subject:</b> RE: Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Hello Mathey( or whom else concerns),</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">As discussed, please find serial number for our Chemistry Analyzer&nbsp; AMS Liasys 330: <span style="background: yellow; mso-highlight: yellow;">0904597</span> ( see pic).&nbsp;&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">As discussed, we are looking for the software to run our unit.&nbsp; </span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">&nbsp;</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Again, thanks for your support. </span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Richard Cruz</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Owner</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">Sapas LLC</span></p>
<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">713-502-3780</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;">From:</span></b><span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif;"> KPM Service &lt;<a shape="rect" href="mailto:service@kpmanalytics.com" target="_blank" rel="noopener">service@kpmanalytics.com</a>&gt; <br clear="none"><b>Sent:</b> Thursday, January 11, 2024 4:32 PM<br clear="none"><b>To:</b> <a shape="rect" href="mailto:rcruz@sapasequipment.com" target="_blank" rel="noopener">rcruz@sapasequipment.com</a><br clear="none"><b>Subject:</b> Sapas Lab Equipment - Liasys Software Support [ ref:!00D6g06P7Vp.!5004V01UHl9D:ref ]</span></p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Hi Richard,</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Thanks for speaking with me today, I've set up this case for your request for our AMS team to follow up with you.</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">They'll need to confirm the serial number of the instrument to authorize the installation.&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">&nbsp;</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Please let me know if you have any questions or if there's anything else I can help you with.</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;">Thank you!</p>
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<p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><br clear="none">Best, <br clear="none"><br clear="none">MATTHEW DAMRON <br clear="none">Client Engagement Specialist <br clear="none">Phone: +1 774.737.7712</p>
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