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✏️ Editing: 1708358515.M797763P3159703.aristoteles.x5servers.net,S=20881,W=21300:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 19 Feb 2024 12:01:55 -0400
From: CargoClaims.Support-12 <CargoClaims.Support-12@fedex.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: [EXTERNAL] RE: FedEx Tracking 788417764633 // Case C-138579099
Thread-Topic: [EXTERNAL] RE: FedEx Tracking 788417764633 // Case C-138579099
Thread-Index: AQHaYTHtJ3/LmN88ckOlVeb1Zzquh7EOsK4AgAMmb/M=
Date: Mon, 19 Feb 2024 16:01:07 +0000
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 Content preview:  Hello, I do not see any documents have been received or uploaded
    to your claim. You can try again or respond to this email with the files
   and I will upload them. Thank you, 
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Hello,

I do not see any documents have been received or uploaded to your claim. Yo=
u can try again or respond to this email with the files and I will upload t=
hem.

Thank you,

Cargo Claims Support|FedEx Services|1-800-463-3339
________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Saturday, February 17, 2024 3:54 PM
To: CargoClaims.Support-12 <CargoClaims.Support-12@fedex.com>
Subject: [EXTERNAL] RE: FedEx Tracking 788417764633 // Case C-138579099

Caution! This email originated outside of FedEx. Please do not open attachm=
ents or click links from an unknown or suspicious origin.

Hello,

Did you receive my 11 files/pics related to this claim?  These were sent a =
couple after the claim form was submitted.

Thanks,

Richard

From: CargoClaims.Support-12 <CargoClaims.Support-12@fedex.com>
Sent: Friday, February 16, 2024 5:44 PM
To: RCRUZ@SAPASEQUIPMENT.COM
Subject: FedEx Tracking 788417764633 // Case C-138579099

Hello,

My name is Annelise with the FedEx Cargo Claims Department. I am emailing y=
ou in regards to your damage claim for the above referenced tracking number=
. In order to continue processing your claim, please provide pictures of th=
e external carton, the inner packaging and the damaged contents as well as =
completing the self-inspection form found at:
https://www.fedex.com/content/dam/fedex/us-united-states/services/Inspectio=
n_Report.pdf

You can upload these pictures and the self-inspection form directly to your=
 claim via the FedEx website or by replying to this email.

Thank you,

Cargo Claims Support|FedEx Services|1-800-463-3339

--_000_SA1PR12MB5639C39116156799CF8C45DFC1512SA1PR12MB5639namp_
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</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
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Hello,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
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nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
I do not see any documents have been received or uploaded to your claim. Yo=
u can try again or respond to this email with the files and I will upload t=
hem.</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
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<br>
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<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
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Thank you,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
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: 12pt; color: rgb(0, 0, 0);">
<span style=3D"font-family: Calibri, sans-serif; background-color: rgb(255,=
 255, 255);"><b>Cargo Claims Support|FedEx Services|1-800-463-3339</b></spa=
n><br>
</div>
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<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Saturday, February 17, 2024 3:54 PM<br>
<b>To:</b> CargoClaims.Support-12 &lt;CargoClaims.Support-12@fedex.com&gt;<=
br>
<b>Subject:</b> [EXTERNAL] RE: FedEx Tracking 788417764633 // Case C-138579=
099</font>
<div>&nbsp;</div>
</div>
<style>

</style>
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<table align=3D"center" border=3D"1" cellpadding=3D"1" cellspacing=3D"0">
<tbody>
<tr>
<td align=3D"center"><b><font face=3D"Arial" color=3D"#FF334F" size=3D"2"><=
b>Caution!</b> This email originated outside of FedEx. Please do not open a=
ttachments or click links from an unknown or suspicious origin</b>.</font><=
/td>
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<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Hello,
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Did you receive my 11 files/pics related to this=
 claim?&nbsp; These were sent a couple after the claim form was submitted.<=
/span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Thanks,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Richard
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> CargoClaims.Support-12 &lt=
;CargoClaims.Support-12@fedex.com&gt;
<br>
<b>Sent:</b> Friday, February 16, 2024 5:44 PM<br>
<b>To:</b> RCRUZ@SAPASEQUIPMENT.COM<br>
<b>Subject:</b> FedEx Tracking 788417764633 // Case C-138579099</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_elementtoproof"><span style=3D"color:black">Hello,</span></p>
<p>&nbsp;</p>
<p><span style=3D"color:black">My name is Annelise with the FedEx Cargo Cla=
ims Department. I am emailing you in regards to your damage claim for the a=
bove referenced tracking number. In order to continue processing your claim=
, please provide pictures of the external
 carton, the inner packaging and the damaged contents as well as completing=
 the self-inspection form found at:&nbsp;</span><span style=3D"font-size:10=
.0pt; font-family:&quot;Helvetica Neue&quot;,serif; color:black; background=
:#CCCCCC"><br>
<a href=3D"https://www.fedex.com/content/dam/fedex/us-united-states/service=
s/Inspection_Report.pdf">https://www.fedex.com/content/dam/fedex/us-united-=
states/services/Inspection_Report.pdf</a></span></p>
<p>&nbsp;</p>
<p><span style=3D"color:black">You can upload these pictures and the self-i=
nspection form directly to your claim via the FedEx website or by replying&=
nbsp;to this email.</span></p>
<p>&nbsp;</p>
<p class=3D"x_elementtoproof"><span style=3D"color:black">Thank you,</span>=
</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div id=3D"x_Signature">
<div>
<p class=3D"x_MsoNormal"><b><span style=3D"font-family:&quot;Calibri&quot;,=
sans-serif; color:black; background:white">Cargo Claims Support|FedEx Servi=
ces|1-800-463-3339</span></b><span style=3D"font-family:&quot;Calibri&quot;=
,sans-serif; color:black"></span></p>
</div>
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