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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 26 Mar 2024 15:21:09 -0400
From: Roman Schoener <roman.a.schoener@inimmune.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Eric Ward <Eric.c.Ward@inimmune.com>, Reddy Cherukula
	<reddy.cherukula@inimmune.com>
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024
Thread-Topic: [.TPN-543724.] - Calls*VB - 22.03.2024
Thread-Index: AQJx6g3aUVrwRfVBgUC1MTO0n/Ya6wFfj5RjsBCQzYCAAAED0A==
Date: Tue, 26 Mar 2024 19:20:20 +0000
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 Content preview: Hi Rich, I agree. Thank you. Could you please provide a shipping
 label for me so that I can ship it back to you as soon as possible? I will
 get the instrument ready for pickup by tomorrow. Our address [...] 
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Hi Rich,
I agree. Thank you.
Could you please provide a shipping label for me so that I can ship it back=
 to you as soon as possible? I will get the instrument ready for pickup by =
tomorrow.
Our address is:  Inimmune
                                1121 East Broadway Street, Suite 129
                                Missoula, MT. 59802

If you are able to repair the system so that it performs to the specificati=
ons in the advertisement, you may return it to us.  If not, please refund t=
he money.

Thank you,

Roman

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, March 26, 2024 1:08 PM
To: Roman Schoener <roman.a.schoener@inimmune.com>
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Roman,

I think you have gone "beyond the call of duty" testing this unit.  So, my =
suggestion is to send the unit back and my techs will fully check and hopef=
ully repair( we doubt its anything major).   We would make it a priority to=
 send back to you asap.

Do you agree?

Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, March 22, 2024 6:13 PM
To: 'Roman Schoener' <roman.a.schoener@inimmune.com<mailto:roman.a.schoener=
@inimmune.com>>
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Section 7.6

No Cooling or Insufficient Cooling
*  Check that the Cooling switch is ON.
*  If the cooling light is not lit, check the control temperature set point=
 and bath temperature to verify
that cooling is required.
*  Check for low or high line voltage.
*  Check for blocked airflow through ventilation screens.
*  Check ambient air temperature. Refrigeration unit should not be operated=
 above 32=B0C ambient
temperature as high air temperature may cause the refrigeration compressor =
to temporarily shut
down.
*  Check for excessive heat being transferred to the bath liquid as this ma=
y exceed the cooling
capacity of the refrigeration system.

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, March 22, 2024 5:49 PM
To: 'Roman Schoener' <roman.a.schoener@inimmune.com<mailto:roman.a.schoener=
@inimmune.com>>
Subject: FW: [.TPN-543724.] - Calls*VB - 22.03.2024

From: TechnicalproductsupportNA@vwr.com<mailto:TechnicalproductsupportNA@vw=
r.com> <TechnicalproductsupportNA@vwr.com<mailto:TechnicalproductsupportNA@=
vwr.com>>
Sent: Friday, March 22, 2024 5:47 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024

Hi Richard,

Please find attached the user manual for model 1160.

Happy to assist!

Best Regards,

Vigneshwaran B.

Technical Product Support NA

VWR, part of Avantor

t: 888 897 5463

TechnicalProductsupportNA@vwr.com<mailto:TechnicalProductsupportNA@vwr.com>

vwr.com

https://us.vwr.com/store/content/externalContentPage.jsp?path=3D/en_US/vwr_=
promotions_main.jsp

________________________________

From : rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>

Sent : 22/03/2024 22:45:55

To : TechnicalproductsupportNA@vwr.com<mailto:TechnicalproductsupportNA@vwr=
.com>

Cc :

Subject : [.TPN-543724.] - Calls*VB - 22.03.2024

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<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:=
//www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)">
<style></style>
</head>
<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" style=3D"word-wrap:=
break-word">
<div class=3D"WordSection1">
Hi Rich,<o:p></o:p>=

I agree. Thank you.=
<o:p></o:p>
Could you please pr=
ovide a shipping label for me so that I can ship it back to you as soon as =
possible? I will get the instrument ready for pickup by tomorrow.<o:p></o:p=
>
Our address is: &nb=
sp;Inimmune<o:p></o:p>
&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; 1121 East Broadway Street, Suite 129<o:p></o:p></p=
>
&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&=
nbsp;&nbsp;&nbsp; Missoula, MT. 59802<o:p></o:p>
<o:p>&nbsp;</o:p></=
span>
If you are able to =
repair the system so that it performs to the specifications in the advertis=
ement, you may return it to us. &nbsp;If not, please refund the money.<o:p>=
</o:p>
<o:p>&nbsp;</o:p></=
span>
Thank you,<o:p></o:=
p>
<o:p>&nbsp;</o:p></=
span>
Roman<o:p></o:p></s=
pan>
<o:p>&nbsp;</o:p></=
span>
<o:p>&nbsp;</o:p></=
span>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;r=
cruz@sapasequipment.com&gt;
 
Sent: Tuesday, March 26, 2024 1:08 PM 
To: Roman Schoener &lt;roman.a.schoener@inimmune.com&gt; 
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024<o:p></o:p></span=
>
</div>
</div>
<o:p>&nbsp;</o:p>
Roman,&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
I think you have gone &#8220;beyond the call of dut=
y&#8221; testing this unit. &nbsp;So, my suggestion is to send the unit bac=
k and my techs will fully check and hopefully repair( we doubt
 its anything major).&nbsp;&nbsp; We would make it a priority to send back =
to you asap.<o:p></o:p>
<o:p>&nbsp;</o:p>
Do you agree?<o:p></o:p>
<o:p>&nbsp;</o:p>
Rich
<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
 
Sent: Friday, March 22, 2024 6:13 PM 
To: 'Roman Schoener' &lt;<a href=3D"mailto:roman.a.schoener@inimmune=
.com">roman.a.schoener@inimmune.com</a>&gt; 
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024<o:p></o:p></span=
>
</div>
</div>
<o:p>&nbsp;</o:p>
Section 7.6<o:p></o:p>
<o:p>&nbsp;</o:p>
No Cooling or Insufficient Cooling
<o:p></o:p>
&#8226;&nbsp; Check that the Cooling switch is ON.&=
nbsp;
<o:p></o:p>
&#8226;&nbsp; If the cooling light is not lit, chec=
k the control temperature set point and bath temperature to verify
<o:p></o:p>
that cooling is required.
<o:p></o:p>
&#8226;&nbsp; Check for low or high line voltage.&n=
bsp;&nbsp;
<o:p></o:p>
&#8226;&nbsp; Check for blocked airflow through ven=
tilation screens.&nbsp;&nbsp;
<o:p></o:p>
&#8226;&nbsp; Check ambient air temperature. Refrig=
eration unit should not be operated above 32=B0C ambient
<o:p></o:p>
temperature as high air temperature may cause the r=
efrigeration compressor to temporarily shut
<o:p></o:p>
down.&nbsp;&nbsp;
<o:p></o:p>
&#8226;&nbsp; Check for excessive heat being transf=
erred to the bath liquid as this may exceed the cooling
<o:p></o:p>
capacity of the refrigeration system.<o:p></o:p></s=
pan>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
 
Sent: Friday, March 22, 2024 5:49 PM 
To: 'Roman Schoener' &lt;<a href=3D"mailto:roman.a.schoener@inimmune=
.com">roman.a.schoener@inimmune.com</a>&gt; 
Subject: FW: [.TPN-543724.] - Calls*VB - 22.03.2024<o:p></o:p></span=
>
</div>
</div>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From:
<a href=3D"mailto:TechnicalproductsupportNA@vwr.com">Technicalproductsuppor=
tNA@vwr.com</a> &lt;<a href=3D"mailto:TechnicalproductsupportNA@vwr.com">Te=
chnicalproductsupportNA@vwr.com</a>&gt;
 
Sent: Friday, March 22, 2024 5:47 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Subject: RE: [.TPN-543724.] - Calls*VB - 22.03.2024<o:p></o:p></span=
>
</div>
<o:p>&nbsp;</o:p>
<div>
Hi Richard, 
 
Please find attached the user manual for model 1160. 
 
Happy to assist!<o:p></o:p></span=
>
&nbsp;<o:p><=
/o:p>
Best Regards,<sp=
an style=3D"font-family:Averta"><o:p></o:p>
Vigneshwaran B.&nbsp;</=
span><o:p></o:p>
Technical Product Suppo=
rt NA<o:p></o:p>
VWR, part of Avantor</s=
pan><o:p></o:p>
&nbsp;<o=
:p></o:p>
t:&nbsp;=
888
 897 5463<o:p></o:p>
<a href=3D"mailto:Te=
chnicalProductsupportNA@vwr.com">TechnicalProductsupportNA@vwr.com</a></spa=
n><o:p></o:p>

vwr.com<o:p></o:p>
<a href=3D"https://u=
s.vwr.com/store/content/externalContentPage.jsp?path=3D/en_US/vwr_promotion=
s_main.jsp">https://us.vwr.com/store/content/externalContentPage.jsp?path=
=3D/en_US/vwr_promotions_main.jsp</a><o:p></o:p>
&nbsp;<o=
:p></o:p>

&nbsp;<o:p></o:p>
<div class=3D"MsoNormal" align=3D"center" style=3D"text-align:center"><span=
 style=3D"font-family:Averta">
<hr size=3D"1" width=3D"100%" align=3D"center">
</div>
From :
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a><o:=
p></o:p>
Sent : 22/03/2024 22:45:55<o:p></o:p>
To :
<a href=3D"mailto:TechnicalproductsupportNA@vwr.com">Technicalproductsuppor=
tNA@vwr.com</a><o:p></o:p>
Cc :
<o:p></o:p>
Subject :<spa=
n style=3D"font-family:Averta"> [.TPN-543724.] - Calls*VB - 22.03.2024<o:p>=
</o:p>
<o:p>&nbsp;</o:p>=

</div>
</div>
</body>
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