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From: Roger Wang <Roger.Wang@analytichem.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Technical Support <techsupport@analytichem.com>, Sales NA
	<salesNA@analytichem.com>
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042
Thread-Topic: service parts-Sapas Lab Equipment-NWX0113180042
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 Content preview:  Surely you need the side trays for rack in and out. They are
    S470 and S471. Roger Roger Wang Service Manager 
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Surely you need the side trays for rack in and out. They are S470 and S471.

Roger

Roger Wang
Service Manager

Tel:    +1 (800) 361-6820 (Toll Free)
Direct: +1 (514) 556-8979
Fax:    +1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.com>
www.scpscience.com<https://www.scpscience.com/>

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________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, June 5, 2024 9:36 AM
To: Roger Wang <Roger.Wang@analytichem.com>
Cc: Technical Support <techsupport@analytichem.com>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

You don't often get email from rcruz@sapasequipment.com. Learn why this is =
important<https://aka.ms/LearnAboutSenderIdentification>

Hi Roger,

So regarding the message of =9324V=94, it apparently was appearing because =
we were inappropriately shutting down the unit.   Everything seems to be wo=
rking now, thanks to your support.  One last question; will the unit work ,=
 in SA mode, without the stand( as noted in pic)?  We don=92t have these 2 =
stands.  Would you have the part number for these?

Again, thanks for your EXCELLENT SUPPORT!!

Richard

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 4, 2024 9:11 AM
To: 'Roger Wang' <Roger.Wang@analytichem.com>
Cc: 'Melanie Korman' <Melanie.Korman@analytichem.com>; 'Sales NA' <salesNA@=
analytichem.com>; 'Technical Support' <techsupport@analytichem.com>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Thanks Roger, we will try that and get back to you.

Best

From: Roger Wang <Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.=
com>>
Sent: Tuesday, June 4, 2024 8:09 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA@analytich=
em.com>>; Technical Support <techsupport@analytichem.com<mailto:techsupport=
@analytichem.com>>
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

Hi Richard,

Please remove the back cover and check the power modules as per the attache=
d instructions.

regards

roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.com>
www.scpscience.com<https://www.scpscience.com/>

[cid:image001.jpg@01DAB723.6CE8B7A0]

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urf=E9, Quebec | H9X =
4B6 Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store<https://www.scpsci=
ence.com/en/products/categories?id=3D738&name=3Doreas>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, June 3, 2024 6:18 PM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA@analytich=
em.com>>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Hi Roger,

We were able to get in with the admin and password=85&#128522;       The un=
it appears to be working but at the bottom of the screen we receive a red m=
essage stating  24V HAS FAILED( please see pic).   Do you have any idea wha=
t the issue is and possible solution?

As always, thanks,

Richard

From: Technical Support <techsupport@analytichem.com<mailto:techsupport@ana=
lytichem.com>>
Sent: Friday, May 31, 2024 8:23 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Technical Support <techsupport@analytichem.com<mailto:tech=
support@analytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA=
@analytichem.com>>
Subject: service parts-Sapas Lab Equipment-NWX0113180042

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of=
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com

AVIS: Veuillez noter que SCP Science fait partie d'Analytichem et que dans =
le cadre du processus d'int=E9gration, nous faisons la transition de nos do=
maines de messagerie de scpscience.com vers analytichem.com

Hi Richard

1.  Transporter is for FA system. Since we have discontinued NovaWAVE. it =
is not available now. Suggest you use the system in SA mode.

1.  Rack Complete, 50 ml, Quartz, SA: 010-600-055

1.  [cid:image002.png@01DAB723.6CE8B7A0]

Please contact our Sales NA in CC for quoting.

Regards,

Roger

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Thursday, May 30, 2024 6:36 PM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>
Subject: RE: Please call customer

Hi  Roger,

Thanks for your prompt response.  So we purchased a used microwave unit a f=
ew weeks ago. However we have two issues:

1.  We are needing to order some missing parts.  These are the parts I bel=
ieve we need:

*   Transporter with all necessary attachment parts and accessories.
    *   Rack Complete, 50 ml, Quartz, SA

1.  The other issue is that we don=92t have the password and admin.  Can y=
ou send me the default codes you program new units when sending out?

Thanks again for your support,

Richard Cruz

Owner

[cid:image003.gif@01DAB723.6CE8B7A0]  713-502-3780

[cid:image004.gif@01DAB723.6CE8B7A0]  rcruz@sapasequipment.com<mailto:amora=
@sapasequipment.com>

[cid:image005.gif@01DAB723.6CE8B7A0]  www.sapasequipment.com<http://www.sap=
asequipment.com>

From: Technical Support <techsupport@analytichem.com<mailto:techsupport@ana=
lytichem.com>>
Sent: Thursday, May 30, 2024 12:17 PM
To: Rcruz@sapasequipment.com<mailto:Rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Technical Support <techsupport@analytichem.com<mailto:tech=
support@analytichem.com>>
Subject: Re: Please call customer

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of=
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com

Hi Richard,

Can you please share the S/N of the NovaWAVE?

Please send me a picture of the parts that you want.

Regards

Roger

________________________________

From: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@=
analytichem.com>>
Sent: Thursday, May 30, 2024 10:48 AM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Subject: Please call customer

Hi,

Can you please call this customer back?

He is having trouble with his Novawave and needs some parts.

Richard

713-502-3780

Rcruz@sapasequipment.com<mailto:Rcruz@sapasequipment.com>

Thank you,

Melanie Korman

Customer Success Supervisor

Tel:  (514) 457-0701 x 135

Direct: (514) 556-8890

Fax: (514) 457-4499

melanie.korman@analytichem.com<mailto:melanie.korman@analytichem.com>

www.scpscience.com<http://www.scpscience.com/>

[cid:image001.jpg@01DAB723.6CE8B7A0]

Analytichem Canada Inc. I 21800 Clark Graham, Baie D'Urf=E9, QC, H9X 4B6, C=
anada

ISO 17034 -  ISO 17025 - ISO 9001

--_000_FRYP281MB0240CAC97FF1F4B7C6C2F7438CF92FRYP281MB0240DEUP_
Content-Type: text/html; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
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nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Surely you need the side trays for rack in and out. They are <span style=3D=
"color: rgb(237, 92, 87);">
<b>S470</b></span>&nbsp;and <span style=3D"color: rgb(237, 92, 87);"><b>S47=
1</b></span>.</div>
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nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Roger</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Barlow Light, Helvetica, Segoe UI; font-size: 10=
pt;">=0A=
    <p>=0A=
        <b>Roger Wang</b><br>=0A=
        Service Manager<br>=0A=
    </p>=0A=
    <table style=3D"font-family: Barlow Light, Helvetica, Segoe UI; font-si=
ze: 10pt;">=0A=
    <tbody>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Tel:</td>=0A=
            <td>+1 (800) 361-6820 (Toll Free)</td>=0A=
        </tr>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Direct:</td>=
=0A=
            <td>+1 (514) 556-8979</td>=0A=
        </tr>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Fax:</td>=0A=
            <td>+1 (800) 253-5549 (Toll Free)</td>=0A=
        </tr>=0A=
    </tbody>=0A=
</table>=0A=
    <p>=0A=
        <a href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytiche=
m.com</a><br>=0A=
        <a href=3D"https://www.scpscience.com/">www.scpscience.com</a>=0A=
    </p>=0A=
    <p>=0A=
        <img src=3D"cid:analytichem_300x65_fdc5d029-4026-49d5-8f1d-b14cee4c=
53d9.jpg" border=3D"0" id=3D"0.1igk9dtdvwi" alt=3D"AnalytiChem Holding GmbH=
">=0A=
    </p>=0A=
    <p style=3D"font-size: 8pt; color:#6e7277">=0A=
        AnalytiChem Canada Inc. | 21800 Clark Graham&nbsp;| Baie D'Urf&#xE9=
;, Quebec&nbsp;| H9X 4B6 Canada&nbsp;<br>=0A=
        ISO 17034 - ISO 17025 - ISO 9001=0A=
    </p>=0A=
    <p style=3D"font-size: 9pt; color:#6e7277">=0A=
        Privacy policy: <a href=3D"https://analytichem.com/en/privacy-polic=
y">click here</a>=0A=
    </p>=0A=
    <p>=0A=
        Get quotations and place orders 24/7 at our <a href=3D"https://www.=
scpscience.com/en/products/categories?id=3D738&amp;name=3Doreas">online sto=
re</a>=0A=
    </p>=0A=
</div><hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Wednesday, June 5, 2024 9:36 AM<br>
<b>To:</b> Roger Wang &lt;Roger.Wang@analytichem.com&gt;<br>
<b>Cc:</b> Technical Support &lt;techsupport@analytichem.com&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break=
-word">
<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" alig=
n=3D"left" style=3D"border:0; display:table; width:100%; table-layout:fixed=
; border-collapse:seperate; float:none">
<tbody style=3D"display:block">
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<td valign=3D"middle" width=3D"1px" bgcolor=3D"#A6A6A6" cellpadding=3D"7px =
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<td valign=3D"middle" width=3D"100%" bgcolor=3D"#EAEAEA" cellpadding=3D"7px=
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e WP,Tahoma,Arial,sans-serif; font-size:12px; font-weight:normal; color:#21=
2121; text-align:left; word-wrap:break-word">
<div>You don't often get email from rcruz@sapasequipment.com. <a href=3D"ht=
tps://aka.ms/LearnAboutSenderIdentification">
Learn why this is important</a></div>
</td>
<td valign=3D"middle" align=3D"left" width=3D"75px" bgcolor=3D"#EAEAEA" cel=
lpadding=3D"7px 5px 7px 5px" color=3D"#212121" style=3D"width:75px; backgro=
und-color:#EAEAEA; padding:7px 5px 7px 5px; font-family:wf_segoe-ui_normal,=
Segoe UI,Segoe WP,Tahoma,Arial,sans-serif; font-size:12px; font-weight:norm=
al; color:#212121; text-align:left; word-wrap:break-word">
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</tr>
</tbody>
</table>
<div>
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Hi Roger,&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">So regarding the message of =9324V=94, it appare=
ntly was appearing because we were inappropriately shutting down the unit.&=
nbsp;&nbsp; Everything seems to be working now, thanks to your
 support.&nbsp; One last question; will the unit work , in SA mode, without=
 the stand( as noted in pic)?&nbsp; We don=92t have these 2 stands.&nbsp; W=
ould you have the part number for these?&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Again, thanks for your EXCELLENT SUPPORT!!&nbsp;=
&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Richard</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> rcruz@sapasequipment.com &=
lt;rcruz@sapasequipment.com&gt;
<br>
<b>Sent:</b> Tuesday, June 4, 2024 9:11 AM<br>
<b>To:</b> 'Roger Wang' &lt;Roger.Wang@analytichem.com&gt;<br>
<b>Cc:</b> 'Melanie Korman' &lt;Melanie.Korman@analytichem.com&gt;; 'Sales =
NA' &lt;salesNA@analytichem.com&gt;; 'Technical Support' &lt;techsupport@an=
alytichem.com&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</span><=
/p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Thanks Roger, we will try that and get back to y=
ou.
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Best</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> Roger Wang &lt;<a href=3D"=
mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 4, 2024 8:09 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Sales NA &lt;<a href=3D"mailto=
:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;; Technical Suppor=
t &lt;<a href=3D"mailto:techsupport@analytichem.com">techsupport@analytiche=
m.com</a>&gt;<br>
<b>Subject:</b> Re: service parts-Sapas Lab Equipment-NWX0113180042</span><=
/p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Hi Richard,</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Please remove the back=
 cover and check the power modules as per the attached instructions.</span>=
</p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">regards</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">roger</span></p>
</div>
<div>
<p><b><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;=
">Roger Wang</span></b><span style=3D"font-size:10.0pt; font-family:&quot;B=
arlow Light&quot;"><br>
Service Manager</span></p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"3" cellpaddin=
g=3D"0">
<tbody>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Tel:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (800) 361-6820 (Toll Free)</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Direct:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (514) 556-8979</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Fax:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (800) 253-5549 (Toll Free)</span></p>
</td>
</tr>
</tbody>
</table>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
a href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
<br>
<a href=3D"https://www.scpscience.com/">www.scpscience.com</a> </span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
img border=3D"0" width=3D"300" height=3D"64" id=3D"x__x0030_.1igk9dtdvwi" a=
lt=3D"AnalytiChem Holding GmbH" style=3D"width:3.125in; height:.6666in" dat=
a-outlook-trace=3D"F:1|T:1" src=3D"cid:image001.jpg@01DAB723.6CE8B7A0"></sp=
an><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
/span></p>
<p><span style=3D"font-size:8.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">AnalytiChem Canada Inc. | 21800 Clark Graham&nbsp;| Baie D'Urf=
=E9, Quebec&nbsp;| H9X 4B6 Canada&nbsp;<br>
ISO 17034 - ISO 17025 - ISO 9001 </span></p>
<p><span style=3D"font-size:9.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">Privacy policy:
<a href=3D"https://analytichem.com/en/privacy-policy">click here</a> </span=
></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;">G=
et quotations and place orders 24/7 at our
<a href=3D"https://www.scpscience.com/en/products/categories?id=3D738&amp;n=
ame=3Doreas">online store</a>
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<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div>
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Monday, June 3, 2024 6:18 PM<br>
<b>To:</b> Technical Support &lt;<a href=3D"mailto:techsupport@analytichem.=
com">techsupport@analytichem.com</a>&gt;<br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Sales NA &lt;<a href=3D"mailto=
:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</span> =
</p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Hi Roger,&nbsp;
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">We were able to get in with the admin and passw=
ord=85</span><span style=3D"font-size:11.0pt; font-family:&quot;Segoe UI Em=
oji&quot;,sans-serif">&#128522;</span><span style=3D"font-size:11.0pt; font=
-family:&quot;Calibri&quot;,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;
 The unit appears to be working but at the bottom of the screen we receive =
a red message stating&nbsp; 24V HAS FAILED( please see pic).&nbsp;&nbsp; Do=
 you have any idea what the issue is and possible solution?</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">As always, thanks,
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Richard</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif"> Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a>=
&gt;
<br>
<b>Sent:</b> Friday, May 31, 2024 8:23 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Technical Support &lt;<a href=
=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a>&gt;=
; Sales NA &lt;<a href=3D"mailto:salesNA@analytichem.com">salesNA@analytich=
em.com</a>&gt;<br>
<b>Subject:</b> service parts-Sapas Lab Equipment-NWX0113180042</span></p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<div>
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">NOTICE:</span></b><span style=3D"font-size:=
11.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121"> Please no=
te that SCP Science is part of AnalytiChem, and as part of
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com
</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<div>
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">AVIS:</span></b><span style=3D"font-size:11=
.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121"> Veuillez no=
ter que SCP Science fait partie d'Analytichem et que dans
 le cadre du processus d'int=E9gration, nous faisons la transition de nos d=
omaines de messagerie de scpscience.com vers analytichem.com
</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
<div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Hi Richard</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D"color:black">Transporter is for FA syst=
em. Since we have discontinued NovaWAVE. it is not available now. Suggest y=
ou use the system in SA mode.</li></ol>
</div>
<ol start=3D"2" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D"color:black">Rack Complete, 50 ml, Quar=
tz, SA: <span style=3D"color:#51A7F9">
010-600-055</span></li></ol>
<div>
<ol start=3D"3" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D"color:black"><img border=3D"0" width=3D=
"441" height=3D"29" id=3D"x_x_image_0" style=3D"width:4.5972in; height:.298=
6in" data-outlook-trace=3D"F:1|T:1" src=3D"cid:image002.png@01DAB723.6CE8B7=
A0"></li></ol>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Please contact our Sa=
les NA in CC for quoting.</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Regards,</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Roger</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_divRplyFwdMsg">
<p class=3D"x_xmsonormal"><b><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D"=
font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">=
&nbsp;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com<=
/a>
 &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</=
a>&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 6:36 PM<br>
<b>To:</b>&nbsp;Technical Support &lt;<a href=3D"mailto:techsupport@analyti=
chem.com">techsupport@analytichem.com</a>&gt;<br>
<b>Cc:</b>&nbsp;Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analyti=
chem.com">Melanie.Korman@analytichem.com</a>&gt;<br>
<b>Subject:</b>&nbsp;RE: Please call customer</span> </p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
</div>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Hi&nbsp; Roger,&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thanks for your prompt response.&nbsp; So we purchased a used microwav=
e unit a few weeks ago. However we have two issues:</span></p>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D""><span style=3D"font-size:11.0pt; font=
-family:&quot;Calibri&quot;,sans-serif">We are needing to order some missin=
g parts.&nbsp; These are the parts I believe we need:</span></li></ol>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D""><span style=3D"font-size:11.0pt; font=
-family:&quot;Calibri&quot;,sans-serif">Transporter with all necessary atta=
chment parts and accessories.&nbsp;</span></li><li class=3D"x_xmsonormal" s=
tyle=3D""><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,=
sans-serif">Rack Complete, 50 ml, Quartz, SA</span></li></ol>
</ol>
<ol start=3D"2" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xmsonormal" style=3D""><span style=3D"font-size:11.0pt; font=
-family:&quot;Calibri&quot;,sans-serif">The other issue is that we don=92t =
have the password and admin.&nbsp; Can you send me the default codes you pr=
ogram new units when sending out?</span></li></ol>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thanks again for your support,</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">Richard Cruz</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">Owner</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">&nbsp;</span></p>
<p><span style=3D"font-size:10.0pt"><img border=3D"0" width=3D"14" height=
=3D"14" id=3D"x_x_x__x005f_x0000_i1029" alt=3D"Tel=E9fono" style=3D"width:.=
1458in; height:.1458in" data-outlook-trace=3D"F:1|T:1" src=3D"cid:image003.=
gif@01DAB723.6CE8B7A0"></span><span style=3D"font-size:10.0pt; font-family:=
&quot;Arial&quot;,sans-serif">&nbsp;
 713-502-3780</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f"><img border=3D"0" width=3D"14" height=3D"10" id=3D"x_x_x__x005f_x0000_i1=
028" alt=3D"Email" style=3D"width:.1458in; height:.1041in" data-outlook-tra=
ce=3D"F:1|T:1" src=3D"cid:image004.gif@01DAB723.6CE8B7A0"></span><span styl=
e=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-serif">&nbsp;
<u><span style=3D"color:blue"><a href=3D"mailto:amora@sapasequipment.com">r=
cruz@sapasequipment.com</a></span></u></span></p>
<p><img border=3D"0" width=3D"14" height=3D"14" id=3D"x_x_x__x005f_x0000_i1=
027" alt=3D"Web" style=3D"width:.1458in; height:.1458in" data-outlook-trace=
=3D"F:1|T:1" src=3D"cid:image005.gif@01DAB723.6CE8B7A0"><span style=3D"font=
-size:10.0pt; font-family:&quot;Arial&quot;,sans-serif">&nbsp;
<u><span style=3D"color:black"><a href=3D"http://www.sapasequipment.com"><s=
pan style=3D"color:black">www.sapasequipment.com</span></a></span></u></spa=
n></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p><b><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif">From:</span></b><span style=3D"font-size:11.0pt; font-family:&quot;=
Calibri&quot;,sans-serif">&nbsp;Technical Support &lt;<a href=3D"mailto:tec=
hsupport@analytichem.com">techsupport@analytichem.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 12:17 PM<br>
<b>To:</b>&nbsp;<a href=3D"mailto:Rcruz@sapasequipment.com">Rcruz@sapasequi=
pment.com</a><br>
<b>Cc:</b>&nbsp;Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analyti=
chem.com">Melanie.Korman@analytichem.com</a>&gt;; Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a>=
&gt;<br>
<b>Subject:</b>&nbsp;Re: Please call customer</span></p>
</div>
<p>&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left" style=3D"border-collapse:collapse; border-spacing:0p=
x; box-sizing:border-box">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">NOTICE:</span></b><span style=3D"font-size:=
11.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121">&nbsp;Plea=
se note that SCP Science is part of AnalytiChem, and as part of
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left" style=3D"border-collapse:collapse; border-spacing:0p=
x; box-sizing:border-box">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">AVIS:</span></b><span style=3D"font-size:11=
.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121">&nbsp;Veuill=
ez noter que SCP Science fait partie d'Analytichem et que dans
 le cadre du processus d'int=E9gration, nous faisons la transition de nos d=
omaines de messagerie de scpscience.com vers analytichem.com</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p><span style=3D"color:black">Hi Richard,</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Can you please share the S/N of the NovaWAVE=
?</span></p>
<p><span style=3D"color:black">Please send me a picture of the parts that y=
ou want.</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Regards</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Roger</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_divRplyFwdMsg">
<p><b><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif; color:black">From:</span></b><span style=3D"font-size:11.0pt; font-=
family:&quot;Calibri&quot;,sans-serif; color:black">&nbsp;Melanie Korman &l=
t;</span><u><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot=
;,sans-serif; color:blue"><a href=3D"mailto:Melanie.Korman@analytichem.com"=
>Melanie.Korman@analytichem.com</a></span></u><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 10:48 AM<br>
<b>To:</b>&nbsp;Technical Support &lt;</span><u><span style=3D"font-size:11=
.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:blue"><a href=3D"ma=
ilto:techsupport@analytichem.com">techsupport@analytichem.com</a></span></u=
><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-seri=
f; color:black">&gt;<br>
<b>Subject:</b>&nbsp;Please call customer</span></p>
<p>&nbsp;</p>
</div>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Hi,</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Can you please call this customer back?</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">He is having trouble with his Novawave and needs some parts.</span></p=
>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Richard</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">713-502-3780</span></p>
<p><u><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif; color:#467886"><a href=3D"mailto:Rcruz@sapasequipment.com"><span st=
yle=3D"color:#467886">Rcruz@sapasequipment.com</span></a></span></u></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thank you,</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><b><span style=3D"font-family:Barlow">Melanie Korman</span></b></p>
<p><span style=3D"font-family:Barlow">Customer Success Supervisor</span></p=
>
<p><span style=3D"font-family:Barlow">Tel:&nbsp; (514) 457-0701 x 135</span=
></p>
<p><span style=3D"font-family:Barlow">Direct: (514) 556-8890</span></p>
<p><span style=3D"font-family:Barlow">Fax: (514) 457-4499</span></p>
<p><u><span style=3D"font-family:Barlow; color:#156082"><a href=3D"mailto:m=
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