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From: Roger Wang <Roger.Wang@analytichem.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Technical Support <techsupport@analytichem.com>, Sales NA
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Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042
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 Content preview:  It is possible, but not convenient, not easy, could damage
    the windows at cavity bottom, maybe too hot to take out, need to wait beside
    to take rack when done.... roger Roger Wang Service Manager 
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It is possible, but not convenient, not easy, could damage the windows at c=
avity bottom, maybe too hot to take out, need to wait beside to take rack w=
hen done....

roger

Roger Wang
Service Manager

Tel:    +1 (800) 361-6820 (Toll Free)
Direct: +1 (514) 556-8979
Fax:    +1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.com>
www.scpscience.com<https://www.scpscience.com/>

[cid:analytichem_300x65_fdc5d029-4026-49d5-8f1d-b14cee4c53d9.jpg]

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urf=E9, Quebec | H9X =
4B6 Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store<https://www.scpsci=
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________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, June 5, 2024 9:52 AM
To: Roger Wang <Roger.Wang@analytichem.com>
Cc: Technical Support <techsupport@analytichem.com>; Sales NA <salesNA@anal=
ytichem.com>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Thanks Roger!  So the unit will not work without the side trays?   Cant we =
introduce these without laying them on the side trays?  Thanks, Rich

From: Roger Wang <Roger.Wang@analytichem.com>
Sent: Wednesday, June 5, 2024 8:49 AM
To: rcruz@sapasequipment.com
Cc: Technical Support <techsupport@analytichem.com>; Sales NA <salesNA@anal=
ytichem.com>
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

Surely you need the side trays for rack in and out. They are S470 and S471.

Roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.com>
www.scpscience.com<https://www.scpscience.com/>

[cid:image001.jpg@01DAB725.BC7FDC60]

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urf=E9, Quebec | H9X =
4B6 Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store<https://www.scpsci=
ence.com/en/products/categories?id=3D738&name=3Doreas>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, June 5, 2024 9:36 AM
To: Roger Wang <Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.co=
m>>
Cc: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

You don't often get email from rcruz@sapasequipment.com<mailto:rcruz@sapase=
quipment.com>. Learn why this is important<https://aka.ms/LearnAboutSenderI=
dentification>

Hi Roger,

So regarding the message of =9324V=94, it apparently was appearing because =
we were inappropriately shutting down the unit.   Everything seems to be wo=
rking now, thanks to your support.  One last question; will the unit work ,=
 in SA mode, without the stand( as noted in pic)?  We don=92t have these 2 =
stands.  Would you have the part number for these?

Again, thanks for your EXCELLENT SUPPORT!!

Richard

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Tuesday, June 4, 2024 9:11 AM
To: 'Roger Wang' <Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.=
com>>
Cc: 'Melanie Korman' <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@=
analytichem.com>>; 'Sales NA' <salesNA@analytichem.com<mailto:salesNA@analy=
tichem.com>>; 'Technical Support' <techsupport@analytichem.com<mailto:techs=
upport@analytichem.com>>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Thanks Roger, we will try that and get back to you.

Best

From: Roger Wang <Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.=
com>>
Sent: Tuesday, June 4, 2024 8:09 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA@analytich=
em.com>>; Technical Support <techsupport@analytichem.com<mailto:techsupport=
@analytichem.com>>
Subject: Re: service parts-Sapas Lab Equipment-NWX0113180042

Hi Richard,

Please remove the back cover and check the power modules as per the attache=
d instructions.

regards

roger

Roger Wang
Service Manager

Tel:

+1 (800) 361-6820 (Toll Free)

Direct:

+1 (514) 556-8979

Fax:

+1 (800) 253-5549 (Toll Free)

Roger.Wang@analytichem.com<mailto:Roger.Wang@analytichem.com>
www.scpscience.com<https://www.scpscience.com/>

[cid:image001.jpg@01DAB725.BC7FDC60]

AnalytiChem Canada Inc. | 21800 Clark Graham | Baie D'Urf=E9, Quebec | H9X =
4B6 Canada
ISO 17034 - ISO 17025 - ISO 9001

Get quotations and place orders 24/7 at our online store<https://www.scpsci=
ence.com/en/products/categories?id=3D738&name=3Doreas>

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, June 3, 2024 6:18 PM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA@analytich=
em.com>>
Subject: RE: service parts-Sapas Lab Equipment-NWX0113180042

Hi Roger,

We were able to get in with the admin and password=85&#128522;       The un=
it appears to be working but at the bottom of the screen we receive a red m=
essage stating  24V HAS FAILED( please see pic).   Do you have any idea wha=
t the issue is and possible solution?

As always, thanks,

Richard

From: Technical Support <techsupport@analytichem.com<mailto:techsupport@ana=
lytichem.com>>
Sent: Friday, May 31, 2024 8:23 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Technical Support <techsupport@analytichem.com<mailto:tech=
support@analytichem.com>>; Sales NA <salesNA@analytichem.com<mailto:salesNA=
@analytichem.com>>
Subject: service parts-Sapas Lab Equipment-NWX0113180042

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of=
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com

AVIS: Veuillez noter que SCP Science fait partie d'Analytichem et que dans =
le cadre du processus d'int=E9gration, nous faisons la transition de nos do=
maines de messagerie de scpscience.com vers analytichem.com

Hi Richard

1.  Transporter is for FA system. Since we have discontinued NovaWAVE. it =
is not available now. Suggest you use the system in SA mode.

1.  Rack Complete, 50 ml, Quartz, SA: 010-600-055

1.  [cid:image002.png@01DAB725.BC7FDC60]

Please contact our Sales NA in CC for quoting.

Regards,

Roger

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Thursday, May 30, 2024 6:36 PM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>
Subject: RE: Please call customer

Hi  Roger,

Thanks for your prompt response.  So we purchased a used microwave unit a f=
ew weeks ago. However we have two issues:

1.  We are needing to order some missing parts.  These are the parts I bel=
ieve we need:

*   Transporter with all necessary attachment parts and accessories.
    *   Rack Complete, 50 ml, Quartz, SA

1.  The other issue is that we don=92t have the password and admin.  Can y=
ou send me the default codes you program new units when sending out?

Thanks again for your support,

Richard Cruz

Owner

[cid:image003.gif@01DAB725.BC7FDC60]  713-502-3780

[cid:image004.gif@01DAB725.BC7FDC60]  rcruz@sapasequipment.com<mailto:amora=
@sapasequipment.com>

[cid:image005.gif@01DAB725.BC7FDC60]  www.sapasequipment.com<http://www.sap=
asequipment.com>

From: Technical Support <techsupport@analytichem.com<mailto:techsupport@ana=
lytichem.com>>
Sent: Thursday, May 30, 2024 12:17 PM
To: Rcruz@sapasequipment.com<mailto:Rcruz@sapasequipment.com>
Cc: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@an=
alytichem.com>>; Technical Support <techsupport@analytichem.com<mailto:tech=
support@analytichem.com>>
Subject: Re: Please call customer

NOTICE: Please note that SCP Science is part of AnalytiChem, and as part of=
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com

Hi Richard,

Can you please share the S/N of the NovaWAVE?

Please send me a picture of the parts that you want.

Regards

Roger

________________________________

From: Melanie Korman <Melanie.Korman@analytichem.com<mailto:Melanie.Korman@=
analytichem.com>>
Sent: Thursday, May 30, 2024 10:48 AM
To: Technical Support <techsupport@analytichem.com<mailto:techsupport@analy=
tichem.com>>
Subject: Please call customer

Hi,

Can you please call this customer back?

He is having trouble with his Novawave and needs some parts.

Richard

713-502-3780

Rcruz@sapasequipment.com<mailto:Rcruz@sapasequipment.com>

Thank you,

Melanie Korman

Customer Success Supervisor

Tel:  (514) 457-0701 x 135

Direct: (514) 556-8890

Fax: (514) 457-4499

melanie.korman@analytichem.com<mailto:melanie.korman@analytichem.com>

www.scpscience.com<http://www.scpscience.com/>

[cid:image001.jpg@01DAB725.BC7FDC60]

Analytichem Canada Inc. I 21800 Clark Graham, Baie D'Urf=E9, QC, H9X 4B6, C=
anada

ISO 17034 -  ISO 17025 - ISO 9001

--_000_FRYP281MB02402D7D86D9457C014D358A8CF92FRYP281MB0240DEUP_
Content-Type: text/html; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
<style type=3D"text/css" style=3D"display:none;"> P {margin-top:0;margin-bo=
ttom:0;} </style>
</head>
<body dir=3D"ltr">
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
It is possible, but not convenient, not easy, could damage the windows at c=
avity bottom, maybe too hot to take out, need to wait beside to take rack w=
hen done....</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
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<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
roger</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Barlow Light, Helvetica, Segoe UI; font-size: 10=
pt;">=0A=
    <p>=0A=
        <b>Roger Wang</b><br>=0A=
        Service Manager<br>=0A=
    </p>=0A=
    <table style=3D"font-family: Barlow Light, Helvetica, Segoe UI; font-si=
ze: 10pt;">=0A=
    <tbody>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Tel:</td>=0A=
            <td>+1 (800) 361-6820 (Toll Free)</td>=0A=
        </tr>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Direct:</td>=
=0A=
            <td>+1 (514) 556-8979</td>=0A=
        </tr>=0A=
        <tr>=0A=
            <td style=3D"left-padding: 0px;min-width: 50px;">Fax:</td>=0A=
            <td>+1 (800) 253-5549 (Toll Free)</td>=0A=
        </tr>=0A=
    </tbody>=0A=
</table>=0A=
    <p>=0A=
        <a href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytiche=
m.com</a><br>=0A=
        <a href=3D"https://www.scpscience.com/">www.scpscience.com</a>=0A=
    </p>=0A=
    <p>=0A=
        <img src=3D"cid:analytichem_300x65_fdc5d029-4026-49d5-8f1d-b14cee4c=
53d9.jpg" border=3D"0" id=3D"0.1igk9dtdvwi" alt=3D"AnalytiChem Holding GmbH=
">=0A=
    </p>=0A=
    <p style=3D"font-size: 8pt; color:#6e7277">=0A=
        AnalytiChem Canada Inc. | 21800 Clark Graham&nbsp;| Baie D'Urf&#xE9=
;, Quebec&nbsp;| H9X 4B6 Canada&nbsp;<br>=0A=
        ISO 17034 - ISO 17025 - ISO 9001=0A=
    </p>=0A=
    <p style=3D"font-size: 9pt; color:#6e7277">=0A=
        Privacy policy: <a href=3D"https://analytichem.com/en/privacy-polic=
y">click here</a>=0A=
    </p>=0A=
    <p>=0A=
        Get quotations and place orders 24/7 at our <a href=3D"https://www.=
scpscience.com/en/products/categories?id=3D738&amp;name=3Doreas">online sto=
re</a>=0A=
    </p>=0A=
</div><hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Wednesday, June 5, 2024 9:52 AM<br>
<b>To:</b> Roger Wang &lt;Roger.Wang@analytichem.com&gt;<br>
<b>Cc:</b> Technical Support &lt;techsupport@analytichem.com&gt;; Sales NA =
&lt;salesNA@analytichem.com&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break=
-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Thanks Roger!&nbsp; So the unit will not work wi=
thout the side trays?&nbsp;&nbsp; Cant we introduce these without laying th=
em on the side trays?&nbsp; Thanks, Rich
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> Roger Wang &lt;Roger.Wang@=
analytichem.com&gt;
<br>
<b>Sent:</b> Wednesday, June 5, 2024 8:49 AM<br>
<b>To:</b> rcruz@sapasequipment.com<br>
<b>Cc:</b> Technical Support &lt;techsupport@analytichem.com&gt;; Sales NA =
&lt;salesNA@analytichem.com&gt;<br>
<b>Subject:</b> Re: service parts-Sapas Lab Equipment-NWX0113180042</span><=
/p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Surely you need the si=
de trays for rack in and out. They are
</span><b><span style=3D"color:#ED5C57">S470</span></b><span style=3D"color=
:black">&nbsp;and
</span><b><span style=3D"color:#ED5C57">S471</span></b><span style=3D"color=
:black">.</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Roger</span></p>
</div>
<div>
<p><b><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;=
">Roger Wang</span></b><span style=3D"font-size:10.0pt; font-family:&quot;B=
arlow Light&quot;"><br>
Service Manager</span></p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"3" cellpaddin=
g=3D"0">
<tbody>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Tel:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (800) 361-6820 (Toll Free)</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Direct:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (514) 556-8979</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">Fax:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_MsoNormal"><span style=3D"font-size:10.0pt; font-family:&quot=
;Barlow Light&quot;">+1 (800) 253-5549 (Toll Free)</span></p>
</td>
</tr>
</tbody>
</table>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
a href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
<br>
<a href=3D"https://www.scpscience.com/">www.scpscience.com</a> </span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
img border=3D"0" width=3D"300" height=3D"64" id=3D"x__x0030_.1igk9dtdvwi" a=
lt=3D"AnalytiChem Holding GmbH" style=3D"width:3.125in; height:.6666in" dat=
a-outlook-trace=3D"F:1|T:1" src=3D"cid:image001.jpg@01DAB725.BC7FDC60"></sp=
an><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
/span></p>
<p><span style=3D"font-size:8.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">AnalytiChem Canada Inc. | 21800 Clark Graham&nbsp;| Baie D'Urf=
=E9, Quebec&nbsp;| H9X 4B6 Canada&nbsp;<br>
ISO 17034 - ISO 17025 - ISO 9001 </span></p>
<p><span style=3D"font-size:9.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">Privacy policy:
<a href=3D"https://analytichem.com/en/privacy-policy">click here</a> </span=
></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;">G=
et quotations and place orders 24/7 at our
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ame=3Doreas">online store</a>
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<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"2" width=3D"98%" align=3D"center">
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<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Wednesday, June 5, 2024 9:36 AM<br>
<b>To:</b> Roger Wang &lt;<a href=3D"mailto:Roger.Wang@analytichem.com">Rog=
er.Wang@analytichem.com</a>&gt;<br>
<b>Cc:</b> Technical Support &lt;<a href=3D"mailto:techsupport@analytichem.=
com">techsupport@analytichem.com</a>&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</span> =
</p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left" width=3D"100%" style=3D"width:100.0%">
<tbody>
<tr>
<td style=3D"background:#A6A6A6; padding:5.25pt 1.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#EAEAEA; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<div>
<p class=3D"x_MsoNormal" style=3D""><span style=3D"font-size:9.0pt; font-fa=
mily:&quot;Segoe UI&quot;,sans-serif; color:#212121">You don't often get em=
ail from
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>. <=
a href=3D"https://aka.ms/LearnAboutSenderIdentification">
Learn why this is important</a></span></p>
</div>
</td>
<td width=3D"75" style=3D"width:56.25pt; background:#EAEAEA; padding:5.25pt=
 3.75pt 5.25pt 3.75pt">
</td>
</tr>
</tbody>
</table>
<div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Hi Roger,&nbsp;
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">So regarding the message of =9324V=94, it appar=
ently was appearing because we were inappropriately shutting down the unit.=
&nbsp;&nbsp; Everything seems to be working now, thanks to your
 support.&nbsp; One last question; will the unit work , in SA mode, without=
 the stand( as noted in pic)?&nbsp; We don=92t have these 2 stands.&nbsp; W=
ould you have the part number for these?&nbsp;
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Again, thanks for your EXCELLENT SUPPORT!!&nbsp=
;&nbsp;
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Richard</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
<br>
<b>Sent:</b> Tuesday, June 4, 2024 9:11 AM<br>
<b>To:</b> 'Roger Wang' &lt;<a href=3D"mailto:Roger.Wang@analytichem.com">R=
oger.Wang@analytichem.com</a>&gt;<br>
<b>Cc:</b> 'Melanie Korman' &lt;<a href=3D"mailto:Melanie.Korman@analytiche=
m.com">Melanie.Korman@analytichem.com</a>&gt;; 'Sales NA' &lt;<a href=3D"ma=
ilto:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;; 'Technical S=
upport' &lt;<a href=3D"mailto:techsupport@analytichem.com">techsupport@anal=
ytichem.com</a>&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</span><=
/p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Thanks Roger, we will try that and get back to =
you.
</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">Best</span></p>
<p class=3D"x_xmsonormal"><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal"><b><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif"> Roger Wang &lt;<a href=3D=
"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>&gt;
<br>
<b>Sent:</b> Tuesday, June 4, 2024 8:09 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Sales NA &lt;<a href=3D"mailto=
:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;; Technical Suppor=
t &lt;<a href=3D"mailto:techsupport@analytichem.com">techsupport@analytiche=
m.com</a>&gt;<br>
<b>Subject:</b> Re: service parts-Sapas Lab Equipment-NWX0113180042</span><=
/p>
</div>
</div>
<p class=3D"x_xmsonormal">&nbsp;</p>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Hi Richard,</span></p=
>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">Please remove the bac=
k cover and check the power modules as per the attached instructions.</span=
></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">regards</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal"><span style=3D"color:black">roger</span></p>
</div>
<div>
<p><b><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;=
">Roger Wang</span></b><span style=3D"font-size:10.0pt; font-family:&quot;B=
arlow Light&quot;"><br>
Service Manager</span></p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"3" cellpaddin=
g=3D"0">
<tbody>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">Tel:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">+1 (800) 361-6820 (Toll Free)</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">Direct:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">+1 (514) 556-8979</span></p>
</td>
</tr>
<tr>
<td style=3D"padding:.75pt .75pt .75pt .75pt; min-width:50px">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">Fax:</span></p>
</td>
<td style=3D"padding:.75pt .75pt .75pt .75pt">
<p class=3D"x_xmsonormal"><span style=3D"font-size:10.0pt; font-family:&quo=
t;Barlow Light&quot;">+1 (800) 253-5549 (Toll Free)</span></p>
</td>
</tr>
</tbody>
</table>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
a href=3D"mailto:Roger.Wang@analytichem.com">Roger.Wang@analytichem.com</a>=
<br>
<a href=3D"https://www.scpscience.com/">www.scpscience.com</a> </span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;"><=
img border=3D"0" width=3D"300" height=3D"64" id=3D"x_x_0.1igk9dtdvwi" alt=
=3D"AnalytiChem Holding GmbH" style=3D"width:3.125in; height:.6666in" data-=
outlook-trace=3D"F:1|T:1" src=3D"cid:image001.jpg@01DAB725.BC7FDC60"></span=
></p>
<p><span style=3D"font-size:8.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">AnalytiChem Canada Inc. | 21800 Clark Graham&nbsp;| Baie D'Urf=
=E9, Quebec&nbsp;| H9X 4B6 Canada&nbsp;<br>
ISO 17034 - ISO 17025 - ISO 9001 </span></p>
<p><span style=3D"font-size:9.0pt; font-family:&quot;Barlow Light&quot;; co=
lor:#6E7277">Privacy policy:
<a href=3D"https://analytichem.com/en/privacy-policy">click here</a> </span=
></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Barlow Light&quot;">G=
et quotations and place orders 24/7 at our
<a href=3D"https://www.scpscience.com/en/products/categories?id=3D738&amp;n=
ame=3Doreas">online store</a>
</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div>
<p class=3D"x_xmsonormal"><b><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D"=
font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;<br>
<b>Sent:</b> Monday, June 3, 2024 6:18 PM<br>
<b>To:</b> Technical Support &lt;<a href=3D"mailto:techsupport@analytichem.=
com">techsupport@analytichem.com</a>&gt;<br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Sales NA &lt;<a href=3D"mailto=
:salesNA@analytichem.com">salesNA@analytichem.com</a>&gt;<br>
<b>Subject:</b> RE: service parts-Sapas Lab Equipment-NWX0113180042</span> =
</p>
<div>
<p class=3D"x_xmsonormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">Hi Roger,&nbsp;
</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">We were able to get in with the admin and pass=
word=85</span><span style=3D"font-size:11.0pt; font-family:&quot;Segoe UI E=
moji&quot;,sans-serif">&#128522;</span><span style=3D"font-size:11.0pt; fon=
t-family:&quot;Calibri&quot;,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;
 The unit appears to be working but at the bottom of the screen we receive =
a red message stating&nbsp; 24V HAS FAILED( please see pic).&nbsp;&nbsp; Do=
 you have any idea what the issue is and possible solution?</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">As always, thanks,
</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">Richard</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xxmsonormal"><span style=3D"font-size:11.0pt; font-family:&qu=
ot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xxmsonormal"><b><span style=3D"font-size:11.0pt; font-family:=
&quot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11=
.0pt; font-family:&quot;Calibri&quot;,sans-serif"> Technical Support &lt;<a=
 href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a=
>&gt;
<br>
<b>Sent:</b> Friday, May 31, 2024 8:23 AM<br>
<b>To:</b> <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a><br>
<b>Cc:</b> Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analytichem.=
com">Melanie.Korman@analytichem.com</a>&gt;; Technical Support &lt;<a href=
=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a>&gt;=
; Sales NA &lt;<a href=3D"mailto:salesNA@analytichem.com">salesNA@analytich=
em.com</a>&gt;<br>
<b>Subject:</b> service parts-Sapas Lab Equipment-NWX0113180042</span></p>
</div>
</div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<div>
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">NOTICE:</span></b><span style=3D"font-size:=
11.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121"> Please no=
te that SCP Science is part of AnalytiChem, and as part of
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com
</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
</div>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<div>
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">AVIS:</span></b><span style=3D"font-size:11=
.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121"> Veuillez no=
ter que SCP Science fait partie d'Analytichem et que dans
 le cadre du processus d'int=E9gration, nous faisons la transition de nos d=
omaines de messagerie de scpscience.com vers analytichem.com
</span></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
</div>
<div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">Hi Richard</span></p=
>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D"color:black">Transporter is for FA sys=
tem. Since we have discontinued NovaWAVE. it is not available now. Suggest =
you use the system in SA mode.</li></ol>
</div>
<ol start=3D"2" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D"color:black">Rack Complete, 50 ml, Qua=
rtz, SA: <span style=3D"color:#51A7F9">
010-600-055</span></li></ol>
<div>
<ol start=3D"3" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D"color:black"><img border=3D"0" width=
=3D"441" height=3D"29" id=3D"x_x_x_image_0" style=3D"width:4.5972in; height=
:.2986in" data-outlook-trace=3D"F:1|T:1" src=3D"cid:image002.png@01DAB725.B=
C7FDC60"></li></ol>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">Please contact our S=
ales NA in CC for quoting.</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">Regards,</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">Roger</span></p>
</div>
<div>
<p class=3D"x_xxmsonormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_divRplyFwdMsg">
<p class=3D"x_xxmsonormal"><b><span style=3D"font-size:11.0pt; font-family:=
&quot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D=
"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black"=
>&nbsp;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com=
</a>
 &lt;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</=
a>&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 6:36 PM<br>
<b>To:</b>&nbsp;Technical Support &lt;<a href=3D"mailto:techsupport@analyti=
chem.com">techsupport@analytichem.com</a>&gt;<br>
<b>Cc:</b>&nbsp;Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analyti=
chem.com">Melanie.Korman@analytichem.com</a>&gt;<br>
<b>Subject:</b>&nbsp;RE: Please call customer</span> </p>
<div>
<p class=3D"x_xxmsonormal">&nbsp;</p>
</div>
</div>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Hi&nbsp; Roger,&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thanks for your prompt response.&nbsp; So we purchased a used microwav=
e unit a few weeks ago. However we have two issues:</span></p>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D""><span style=3D"font-size:11.0pt; fon=
t-family:&quot;Calibri&quot;,sans-serif">We are needing to order some missi=
ng parts.&nbsp; These are the parts I believe we need:</span></li></ol>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D""><span style=3D"font-size:11.0pt; fon=
t-family:&quot;Calibri&quot;,sans-serif">Transporter with all necessary att=
achment parts and accessories.&nbsp;</span></li><li class=3D"x_xxmsonormal"=
 style=3D""><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot=
;,sans-serif">Rack Complete, 50 ml, Quartz, SA</span></li></ol>
</ol>
<ol start=3D"2" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_xxmsonormal" style=3D""><span style=3D"font-size:11.0pt; fon=
t-family:&quot;Calibri&quot;,sans-serif">The other issue is that we don=92t=
 have the password and admin.&nbsp; Can you send me the default codes you p=
rogram new units when sending out?</span></li></ol>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thanks again for your support,</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">Richard Cruz</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">Owner</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">&nbsp;</span></p>
<p><span style=3D"font-size:10.0pt"><img border=3D"0" width=3D"14" height=
=3D"14" id=3D"x_x_x_x__x005f_x0000_i1029" alt=3D"Tel=E9fono" style=3D"width=
:.1458in; height:.1458in" data-outlook-trace=3D"F:1|T:1" src=3D"cid:image00=
3.gif@01DAB725.BC7FDC60"></span><span style=3D"font-size:10.0pt; font-famil=
y:&quot;Arial&quot;,sans-serif">&nbsp;
 713-502-3780</span></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f"><img border=3D"0" width=3D"14" height=3D"10" id=3D"x_x_x_x__x005f_x0000_=
i1028" alt=3D"Email" style=3D"width:.1458in; height:.1041in" data-outlook-t=
race=3D"F:1|T:1" src=3D"cid:image004.gif@01DAB725.BC7FDC60"></span><span st=
yle=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-serif">&nbsp;
<u><span style=3D"color:blue"><a href=3D"mailto:amora@sapasequipment.com">r=
cruz@sapasequipment.com</a></span></u></span></p>
<p><img border=3D"0" width=3D"14" height=3D"14" id=3D"x_x_x_x__x005f_x0000_=
i1027" alt=3D"Web" style=3D"width:.1458in; height:.1458in" data-outlook-tra=
ce=3D"F:1|T:1" src=3D"cid:image005.gif@01DAB725.BC7FDC60"><span style=3D"fo=
nt-size:10.0pt; font-family:&quot;Arial&quot;,sans-serif">&nbsp;
<u><span style=3D"color:black"><a href=3D"http://www.sapasequipment.com"><s=
pan style=3D"color:black">www.sapasequipment.com</span></a></span></u></spa=
n></p>
<p><span style=3D"font-size:10.0pt; font-family:&quot;Arial&quot;,sans-seri=
f">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p><b><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif">From:</span></b><span style=3D"font-size:11.0pt; font-family:&quot;=
Calibri&quot;,sans-serif">&nbsp;Technical Support &lt;<a href=3D"mailto:tec=
hsupport@analytichem.com">techsupport@analytichem.com</a>&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 12:17 PM<br>
<b>To:</b>&nbsp;<a href=3D"mailto:Rcruz@sapasequipment.com">Rcruz@sapasequi=
pment.com</a><br>
<b>Cc:</b>&nbsp;Melanie Korman &lt;<a href=3D"mailto:Melanie.Korman@analyti=
chem.com">Melanie.Korman@analytichem.com</a>&gt;; Technical Support &lt;<a =
href=3D"mailto:techsupport@analytichem.com">techsupport@analytichem.com</a>=
&gt;<br>
<b>Subject:</b>&nbsp;Re: Please call customer</span></p>
</div>
<p>&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left" style=3D"border-collapse:collapse; border-spacing:0p=
x; box-sizing:border-box">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">NOTICE:</span></b><span style=3D"font-size:=
11.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121">&nbsp;Plea=
se note that SCP Science is part of AnalytiChem, and as part of
 the integration process, we are transitioning our email domains from scpsc=
ience.com to analytichem.com</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<table class=3D"x_MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" align=3D"left" style=3D"border-collapse:collapse; border-spacing:0p=
x; box-sizing:border-box">
<tbody>
<tr>
<td style=3D"background:#F5F7CF; padding:5.25pt 5.5pt 5.25pt 1.5pt"></td>
<td width=3D"100%" style=3D"width:100.0%; background:#F5F7CF; padding:5.25p=
t 3.75pt 5.25pt 11.25pt">
<p style=3D""><b><span style=3D"font-size:11.0pt; font-family:&quot;Arial&q=
uot;,sans-serif; color:#212121">AVIS:</span></b><span style=3D"font-size:11=
.0pt; font-family:&quot;Arial&quot;,sans-serif; color:#212121">&nbsp;Veuill=
ez noter que SCP Science fait partie d'Analytichem et que dans
 le cadre du processus d'int=E9gration, nous faisons la transition de nos d=
omaines de messagerie de scpscience.com vers analytichem.com</span></p>
</td>
</tr>
</tbody>
</table>
<p>&nbsp;</p>
<p><span style=3D"color:black">Hi Richard,</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Can you please share the S/N of the NovaWAVE=
?</span></p>
<p><span style=3D"color:black">Please send me a picture of the parts that y=
ou want.</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Regards</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<p><span style=3D"color:black">Roger</span></p>
<p><span style=3D"color:black">&nbsp;</span></p>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_x_x_x_divRplyFwdMsg">
<p><b><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif; color:black">From:</span></b><span style=3D"font-size:11.0pt; font-=
family:&quot;Calibri&quot;,sans-serif; color:black">&nbsp;Melanie Korman &l=
t;</span><u><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot=
;,sans-serif; color:blue"><a href=3D"mailto:Melanie.Korman@analytichem.com"=
>Melanie.Korman@analytichem.com</a></span></u><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">&gt;<br>
<b>Sent:</b>&nbsp;Thursday, May 30, 2024 10:48 AM<br>
<b>To:</b>&nbsp;Technical Support &lt;</span><u><span style=3D"font-size:11=
.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:blue"><a href=3D"ma=
ilto:techsupport@analytichem.com">techsupport@analytichem.com</a></span></u=
><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-seri=
f; color:black">&gt;<br>
<b>Subject:</b>&nbsp;Please call customer</span></p>
<p>&nbsp;</p>
</div>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Hi,</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Can you please call this customer back?</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">He is having trouble with his Novawave and needs some parts.</span></p=
>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Richard</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">713-502-3780</span></p>
<p><u><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans=
-serif; color:#467886"><a href=3D"mailto:Rcruz@sapasequipment.com"><span st=
yle=3D"color:#467886">Rcruz@sapasequipment.com</span></a></span></u></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">Thank you,</span></p>
<p><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif">&nbsp;</span></p>
<p><b><span style=3D"font-family:Barlow">Melanie Korman</span></b></p>
<p><span style=3D"font-family:Barlow">Customer Success Supervisor</span></p=
>
<p><span style=3D"font-family:Barlow">Tel:&nbsp; (514) 457-0701 x 135</span=
></p>
<p><span style=3D"font-family:Barlow">Direct: (514) 556-8890</span></p>
<p><span style=3D"font-family:Barlow">Fax: (514) 457-4499</span></p>
<p><u><span style=3D"font-family:Barlow; color:#156082"><a href=3D"mailto:m=
elanie.korman@analytichem.com"><span style=3D"color:#156082">melanie.korman=
@analytichem.com</span></a></span></u></p>
<p><u><span style=3D"font-family:Barlow; color:#156082"><a href=3D"http://w=
ww.scpscience.com/"><span style=3D"color:#156082">www.scpscience.com</span>=
</a></span></u></p>
<p><span style=3D"font-size:11.0pt"><img border=3D"0" width=3D"300" height=
=3D"63" id=3D"x_x_x_x_x_0.7frgfusa08e" alt=3D"AnalytiChem Holding GmbH" sty=
le=3D"width:3.125in; height:.6527in" data-outlook-trace=3D"F:1|T:1" src=3D"=
cid:image001.jpg@01DAB725.BC7FDC60"></span></p>
<p><span style=3D"font-family:Barlow; color:#6E7277">Analytichem Canada Inc=
. I 21800 Clark Graham, Baie D'Urf=E9, QC, H9X 4B6, Canada</span></p>
<p><span style=3D"font-family:Barlow; color:#6E7277">ISO 17034 - &nbsp;ISO =
17025 - ISO 9001</span></p>
<p><span style=3D"font-size:11.0pt">&nbsp;</span></p>
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