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Subject: Follow up to phone call., Reference: 09746238
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Cytiva
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 Reference Number: 09746238
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Dear Customer,
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Thank you for contacting the Scientific Support team at Cytiva. We have re=
ceived your inquiry and will contact you as soon as possible. Simply reply =
to this e-mail to communicate with us regarding your case.
=20
=20
 Your Case Information
=20
=20
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 Opened Date: =C2=A0Wed Jun 5, 2024 16:51:32 GMT
=20
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 Subject: Follow up to phone call.
=20
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 If you are in need of immediate assistance, call us at 1 800 526 3593 opti=
on 4, and mention your Reference Number 09746238.
=20
=20
=20
 The ScientificSupport.NA@cytiva.com mailbox will be decommissioned in May =
2024. All future communication should be directed to ScientificSupport.AMER=
@cytiva.com.
=20

=20
 For assistance regarding large scale AKTA, bioreactors and cell culture pr=
oducts, please reach out to BPTS.AMER@cytiva.com.
=20

=20
 For assistance regarding cell therapy products such as Sepax, Sefia, Xuri,=
 etc, please reach out to ScientificSupportCT.AMER@cytiva.com.
=20

=20
 Please visit our website at http://www.cytiva.com for more information reg=
arding our products and services.=20
=20

=20
 Customers located outside of North America or Latin America: please go to =
the regional details in the 'Contact us' section on our website to find you=
r local support team: https://www.cytivalifesciences.com/en/se/support/cont=
act-us
=20

=20
 Check the status of your order online at https://orderstatus.cytivalifesci=
ences.com/
=20
=20
 For details of our privacy policy please go to:=20
 Privacy Policy
=20
=20
=20
 Best Regards,
=20
=20
 Scientific Support team
=20
 Cytiva - Americas Region
=20
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 Hours of Operation: 9:00 am - 5:00 pm EST
=20
 T +1 800 526 3593 option 4
=20
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 100 Results Way
=20
 Marlborough, MA 01752 USA
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 Connect with Us!
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Cytiva and the Drop logo are trademarks of Global Life Sciences IP Holdco =
LLC or an affiliate.
 All other third-party trademarks are the property of their respective owne=
rs.
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 =C2=A9 2024 Cytiva
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                                                                           =
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"><span style=3D"font-family:arial,helvetica,sans-serif;"><span style=3D"co=
lor:#00876F"> <b>Reference Number</b>: 09746238</span></span></span></p>
                                                                           =
             </tr>=20

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">Dear Customer,</span>=
</span>
                                                                           =
             </p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">Thank you for contact=
ing the Scientific Support team at Cytiva. We have received your inquiry an=
d will contact you as soon as possible. Simply reply to this e-mail to comm=
unicate with us regarding your case.</span></span>
                                                                           =
             </p>
                                                                           =
             <p>
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;"><span style=3D"color=
:#00876F"><b>Your Case Information</b></span></span></span>
                                                                           =
                 <br />                                                    =
                                       =20
                                                                           =
                =20
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                         Opened Date: &nbsp;Wed Jun 5, 2024 16:51:32 GMT
                                                                           =
                 </span></span>
                                                                           =
                 <br />
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">Subject: Follow up t=
o phone call.</span></span>
                                                                           =
            =20
                                                                           =
             </p>
                                                                           =
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 If you are in need of immediate assistance, call us at 1 8=
00 526 3593 option 4, and mention your Reference Number 09746238.
                                                                           =
             </span></span></p>
                                                                           =
            =20
                                                                           =
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 <b>The ScientificSupport.NA@cytiva.com mailbox will be dec=
ommissioned in May 2024. All future communication should be directed to Sci=
entificSupport.AMER@cytiva.com.</b>
                                                                           =
             </span></span></p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 <i>For assistance regarding large scale AKTA, bioreactors =
and cell culture products, please reach out to</i> BPTS.AMER@cytiva.com.
                                                                           =
             </span></span></p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 <i>For assistance regarding cell therapy products such as =
Sepax, Sefia, Xuri, etc, please reach out to</i> ScientificSupportCT.AMER@c=
ytiva.com.
                                                                           =
             </span></span></p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 Please visit our website at <a href=3D"https://www.cytiva.=
com/">http://www.cytiva.com</a> for more information regarding our products=
 and services.=20
                                                                           =
             </span></span></p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 Customers located outside of North America or Latin Americ=
a: please go to the regional details in the 'Contact us' section on our web=
site to find your local support team: <a href=3D"https://www.cytivalifescie=
nces.com/en/se/support/contact-us ">https://www.cytivalifesciences.com/en/s=
e/support/contact-us</a>
                                                                           =
             </span></span></p>

=
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">
                                                                           =
                 Check the status of your order online at <a href=3D"https:=
//orderstatus.cytivalifesciences.com/">https://orderstatus.cytivalifescienc=
es.com/</a>
                                                                           =
             </span></span></p>
                                                                           =
    =20
                                                                           =
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">For details of our pr=
ivacy policy please go to:=20
                                                                           =
                     <a href=3D"https://www.cytiva.com/privacy">Privacy Pol=
icy</a></span></span>
                                                                           =
             </p>
                                                                           =
    =20
                                                                           =
    =20
                                                                           =
             <p><span contenteditable=3D"true" style=3D"font-size:13px;"><s=
pan style=3D"font-family:arial,helvetica,sans-serif;">Best Regards,</span><=
/span>
                                                                           =
            =20
                                                                           =
             <br />
                                                                           =
             <span contenteditable=3D"true" style=3D"font-size:13px;"><span=
 style=3D"font-family:arial,helvetica,sans-serif;">Scientific Support team<=
/span></span>
                                                                           =
             <br />
                                                                           =
             <span contenteditable=3D"true" style=3D"font-size:13px;"><span=
 style=3D"font-family:arial,helvetica,sans-serif;">Cytiva - Americas Region=
</span></span>
                                                                           =
             </p>
                                                                           =
            =20
                                                                           =
             <p>
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">Hours of Operation: =
9:00 am - 5:00 pm EST</span></span>
                                                                           =
                 <br />
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">T +1 800 526 3593 op=
tion 4</span></span>
                                                                           =
             </p>
                                                                           =
             <p>
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">100 Results Way</spa=
n></span>
                                                                           =
                 <br />
                                                                           =
                 <span contenteditable=3D"true" style=3D"font-size:13px;"><=
span style=3D"font-family:arial,helvetica,sans-serif;">Marlborough, MA 0175=
2 USA</span></span>
                                                                           =
                 <br />
                                                                           =
             </p>
                                                                           =
             <p>
                                                                           =
                 <p><span contenteditable=3D"true" style=3D"font-size:13px;=
"><span style=3D"font-family:arial,helvetica,sans-serif;">Connect with Us!<=
/span></span></p>
                                                                           =
            =20
                                                                           =
                 <a href=3D"https://twitter.com/cytiva" style=3D"text-decor=
ation: none">
                                                                           =
                     <img alt=3D"Twitter_Image" height=3D"50" src=3D"https:=
//cytiva--c.documentforce.com/servlet/servlet.ImageServer?id=3D0152p0000078=
mJE&amp;oid=3D00D2p000000QVf9" width=3D"50" />
                                                                           =
                 </a>
                                                                           =
                 <a href=3D"https://www.linkedin.com/company/cytiva" style=
=3D"text-decoration: none">
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n: none">
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le=3D"text-decoration: none">
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