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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 12 Jun 2024 11:10:51 -0400
Date: Wed, 12 Jun 2024 15:10:07 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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References: <02a301dabc4a$027cb520$07761f60$@sapasequipment.com>
Subject: RE: Question on AKTA Purifier
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 Content preview:  Hi Rich, Nathan no longer works in the scientific support
   team. We works now as a Field Application Scientist at Cytiva You can use
   the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows 7 SP1 [...]
    
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------=_Part_18039_677583199.1718205007653
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Hi Rich,
Nathan no longer works in the scientific support team. We works now as a Fi=
eld Application Scientist at Cytiva
You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows =
7 SP1.
You can also control the Purifier using Windows 10 or 11 OS using Unicorn 7=
.x software. If you decide to use this option, please contact me so I can p=
rovide you the instrument configuration (IC). At that time, I will need to =
know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 100, a=
nd the type of Fraction Collector, so I can provide you the correct IC.
Best regards,
Gabriel
-----------------------------------
Gabriel O. Reznik, PhD
Scientific Support Team
Cytiva

Phone: 1 800 526 3593 option 4
scientificsupport.amer@cytiva.com
www.cytiva.com
100 Results Way
Marlborough, MA 01752
USA

The ScientificSupport.NA@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to
ScientificSupport.AMER@cytiva.com
--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/11/2024 5:55 PM
To: scientificsupport.amer@cytiva.com
Subject: Question on AKTA Purifier

Hello again Nathan, Trust this email finds you well! So we purchased variou=
s units from this lab; including this second system/AKTA Purifier. Will the=
 Unicorn 5.=E2=80=8A31 also work for this one? As always, thanks, Rich From=
: LS AMER Scientific Support
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
ZjQcmQRYFpfptBannerEnd

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on, UNICORN 7, which is compatible with your instrument (see page 17 in the=
 attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so=
 you can use a modern computer connected to your network. I have attached s=
ome associated documentation for your reference. When you are ready to upgr=
ade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_18039_677583199.1718205007653
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<html><div>Hi Rich,</div>
<div>&nbsp;</div>
<div>Nathan no longer works in the scientific support team. We works now as=
 a Field Application Scientist at Cytiva</div>
<div>You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Win=
dows 7 SP1.</div>
<div>You can also control the Purifier using Windows 10 or 11 OS using Unic=
orn 7.x software. If you decide to use this option, please contact me so I =
can provide you the instrument configuration (IC). At that time, I will nee=
d to know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 1=
00, and the type of Fraction Collector, so I can provide you the correct IC=
.</div>
<div>&nbsp;</div>
<div>Best regards,</div>
<div>&nbsp;</div>
<div>Gabriel</div>
<div>----------------------------------- <br>Gabriel O. Reznik, PhD<br>Scie=
ntific Support Team<br>Cytiva<br><br>Phone: 1 800 526 3593 option 4<br>scie=
ntificsupport.amer@cytiva.com<br>www.cytiva.com<br>100 Results Way<br>Marlb=
orough, MA 01752<br>USA<br><br>The ScientificSupport.NA@cytiva.com mailbox =
will be decommissioned. All future communication should be directed to<br>S=
cientificSupport.AMER@cytiva.com</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/11/20=
24 5:55 PM<br clear=3D"none"><b>To:</b> scientificsupport.amer@cytiva.com<b=
r clear=3D"none"><b>Subject:</b> Question on AKTA Purifier<br clear=3D"none=
"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hello again Nathan, Trust this email finds you wel=
l! So we purchased various units from this lab; including this second syste=
m/AKTA Purifier. Will the Unicorn 5.=E2=80=8A31 also work for this one? As =
always, thanks, Rich From: LS AMER Scientific Support</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
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rif; font-size: 12px !important; line-height: 18px; margin-top: 2px !import=
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ening.</div>
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: hidden !important; line-height: 0 !important; font-size: 0.01px !importan=
t; height: 0px;">&nbsp;</div>
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</div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">Trust this email finds you well!&nbsp; So we purchas=
ed various units from this lab; including this second system/AKTA Purifier.=
&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"MsoNormal">Rich</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"mso-ligatures: none;">From:</span></b><span =
style=3D"mso-ligatures: none;"> LS AMER Scientific Support &lt;<a shape=3D"=
rect" href=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" r=
el=3D"noopener"><span style=3D"color: blue;">scientificsupport.amer@cytiva.=
com</span></a>&gt;<br clear=3D"none"><b>Sent:</b> Wednesday, June 5, 2024 2=
:25 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:rcruz@=
sapasequipment.com" target=3D"_blank" rel=3D"noopener"><span style=3D"color=
: blue;">rcruz@sapasequipment.com</span></a><br clear=3D"none"><b>Subject:<=
/b> RE: Follow up to phone call.</span><span style=3D"font-size: 12.0pt; fo=
nt-family: 'Aptos',sans-serif; mso-ligatures: none;"></span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-se=
rif; mso-ligatures: none;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 12.0pt; font-family: 'Apto=
s',sans-serif; mso-ligatures: none;">Hi Richard,<br clear=3D"none"><br clea=
r=3D"none">Thank you for the detailed information. I think I may see the is=
sue. Your system is an AKTApurifier UPC 100. The earliest version of this s=
ystem shipped with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICO=
RN 5, the issues would be resolved. The last version of UNICORN 5 that will=
 run on Windows 2000 is 5.11. You can download the installer and strategy f=
ile here:<br clear=3D"none"><br clear=3D"none">Installer: <a shape=3D"rect"=
 href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP=
/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" target=3D"_blank" rel=3D"noop=
ener"><span style=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2=
p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</spa=
n></a><br clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D"rect" hre=
f=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/add=
W6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D"noopener=
"><span style=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000=
000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></=
a><br clear=3D"none"><br clear=3D"none">I have also attached the manuals fo=
r your reference.<br clear=3D"none"><br clear=3D"none">If you can update th=
e computer to Windows XP or 7, you can install UNICORN 5.31. This version t=
ends to be easier to support. Please be aware, for any of the obsolete soft=
ware, the support will be very limited. If you upgrade Windows, let me know=
 and I can send the UNICORN 5.31 installer link.<br clear=3D"none"><br clea=
r=3D"none">For the long term, I would strongly recommend upgrading to the l=
atest version, <a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:=
/www.cytivalifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-=
05649__;!!G8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4=
vvGmoMhJGXmMurXJxJREDBecwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopene=
r"><span style=3D"color: blue;">UNICORN 7</span></a>, which is compatible w=
ith your instrument (see page 17 in the attached compatibility matrix). UNI=
CORN 7 will run on Windows 10 or 11, so you can use a modern computer conne=
cted to your network. I have attached some associated documentation for you=
r reference. When you are ready to upgrade, just let me know and I'll conne=
ct you with Sales for a quote.<br clear=3D"none"><br clear=3D"none">Best,<b=
r clear=3D"none"><br clear=3D"none"></span><b><span style=3D"color: #00886f=
; mso-ligatures: none;">Nathan Williams, Ph.D.</span></b><span style=3D"fon=
t-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ligatures: none;"><br =
clear=3D"none"></span><span style=3D"mso-ligatures: none;">Scientific Suppo=
rt Team</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-s=
erif; mso-ligatures: none;"><br clear=3D"none"></span><i><span style=3D"fon=
t-size: 9.0pt; mso-ligatures: none;">LabScale Chromatography, Imaging</span=
></i><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso=
-ligatures: none;"><br clear=3D"none"></span><b><span lang=3D"EN-AU" style=
=3D"color: #00886f; mso-ligatures: none;">Cytiva</span></b><span style=3D"f=
ont-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ligatures: none;"><b=
r clear=3D"none"></span><span style=3D"mso-ligatures: none;">Phone: 1 800 5=
26 3593 option: 4, 1, 1</span><span style=3D"font-size: 12.0pt; font-family=
: 'Aptos',sans-serif; mso-ligatures: none;"><br clear=3D"none"></span><span=
 style=3D"mso-ligatures: none;"><a shape=3D"rect" href=3D"mailto:Scientific=
Support.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"=
color: #0563c1;">ScientificSupport.AMER@cytiva.com</span></a></span><span s=
tyle=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif; mso-ligatures: =
none;"><br clear=3D"none"></span><span style=3D"mso-ligatures: none;">Hours=
 of Operation: M-Th 9-5, F 9-4:30 ET</span><span style=3D"font-size: 12.0pt=
; font-family: 'Aptos',sans-serif; mso-ligatures: none;"><br clear=3D"none"=
><br clear=3D"none"><br clear=3D"none"></span></p>
</div><img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageSer=
ver?oid=3D00D2p000000QVf9&esid=3D018Vk000001xYA2&from=3Dext"></html>
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