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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 13 Jun 2024 12:30:48 -0400
Date: Thu, 13 Jun 2024 16:30:03 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: RE: Question on AKTA Purifier
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 Content preview:  Hi Rich, Look at the pump heads from the top and see if a
   10 or 100 is inscribed on the pump head. A Purifier 10 delivers a maximum
   of 10 ml/min per pump head; a Purifier 100, delivers up to 100 ml/mi [...]
    
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Hi Rich,
Look at the pump heads from the top and see if a 10 or 100 is inscribed on =
the pump head. A Purifier 10 delivers a maximum of 10 ml/min per pump head;=
 a Purifier 100, delivers up to 100 ml/min per pump head.
Best regards,
Gabriel
--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/13/2024 12:22 PM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Good Day Gabriel, Can you define whether we have the Purifier 10 or 100? Ca=
n you explain the difference? As always, thanks, Rich From: LS AMER Scienti=
fic Support <scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom> =
Sent: Wednesday, June 12, 2024 10:=E2=80=8A33
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
ZjQcmQRYFpfptBannerEnd

Good Day Gabriel,

Can you define whether we have the  Purifier 10 or 100?  Can you explain th=
e difference?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:33 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

As promised by Nathan, here is the link to the discontinued software

https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1

If you have installation issues, please contact our Optirun Service Team at=
 1-800-52603593 Option 3

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/12/2024 11:20 AM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Hello Gabriel, It is a pleasure and thanks for the clarification. So what w=
e had discussed with Nathan is to initially use version 5.=E2=80=8A31 and l=
ater( permanent solution)convert to the latest version. For this purpose we=
 have ordered a couple laptops

ZjQcmQRYFpfptBannerStart

This Message Is From an External Sender

This message came from outside your organization. Use caution when opening.

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Hello Gabriel,

It is a pleasure and thanks for the clarification.   So what we had discuss=
ed with Nathan is to initially use version 5.31 and later( permanent soluti=
on)convert to the latest version.  For this purpose we have ordered a coupl=
e laptops loaded with XP and we were to contact you once we received these =
so you could send us the download for version 5.31.  We will likely be read=
y to download these by Friday.

Other than that, thanks again and look forwards to working with you.

Best,

Richard

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:10 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

Nathan no longer works in the scientific support team. We works now as a Fi=
eld Application Scientist at Cytiva

You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows =
7 SP1.

You can also control the Purifier using Windows 10 or 11 OS using Unicorn 7=
.x software. If you decide to use this option, please contact me so I can p=
rovide you the instrument configuration (IC). At that time, I will need to =
know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 100, a=
nd the type of Fraction Collector, so I can provide you the correct IC.

Best regards,

Gabriel

-----------------------------------
Gabriel O. Reznik, PhD
Scientific Support Team
Cytiva

Phone: 1 800 526 3593 option 4
scientificsupport.amer@cytiva.com
www.cytiva.com
100 Results Way
Marlborough, MA 01752
USA

The ScientificSupport.NA@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to
ScientificSupport.AMER@cytiva.com

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/11/2024 5:55 PM
To: scientificsupport.amer@cytiva.com
Subject: Question on AKTA Purifier

Hello again Nathan, Trust this email finds you well! So we purchased variou=
s units from this lab; including this second system/AKTA Purifier. Will the=
 Unicorn 5.=E2=80=8A31 also work for this one? As always, thanks, Rich From=
: LS AMER Scientific Support

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This message came from outside your organization. Use caution when opening.

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Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on, UNICORN 7, which is compatible with your instrument (see page 17 in the=
 attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so=
 you can use a modern computer connected to your network. I have attached s=
ome associated documentation for your reference. When you are ready to upgr=
ade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_9923_1843753865.1718296203844
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<html><div>Hi Rich,</div>
<div>&nbsp;</div>
<div>Look at the pump heads from the top and see if a 10 or 100 is inscribe=
d on the pump head. A Purifier 10 delivers a maximum of 10 ml/min per pump =
head; a Purifier 100, delivers up to 100 ml/min per pump head.</div>
<div>&nbsp;</div>
<div>Best regards,</div>
<div>&nbsp;</div>
<div>Gabriel</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/13/20=
24 12:22 PM<br clear=3D"none"><b>To:</b> scientificsupport.amer@cytiva.com<=
br clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier<br clear=3D=
"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Good Day Gabriel, Can you define whether we have t=
he Purifier 10 or 100? Can you explain the difference? As always, thanks, R=
ich From: LS AMER Scientific Support &lt;scientificsupport.=E2=80=8Aamer@=
=E2=80=8Acytiva.=E2=80=8Acom&gt; Sent: Wednesday, June 12, 2024 10:=E2=80=
=8A33</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">ZjQcmQRYFpfptBannerStart</div>
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t; height: 0px;">&nbsp;</div>
</div>
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<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Good Day Gabriel,&nbsp; </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Can you define whether we have the&nbsp; Purifier 10 or 1=
00?&nbsp; Can you explain the difference?</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">As always, thanks,</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Rich</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; font-family: 'C=
alibri',sans-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;"> LS AMER Scientific Support &lt;scientifics=
upport.amer@cytiva.com&gt; <br clear=3D"none"><b>Sent:</b> Wednesday, June =
12, 2024 10:33 AM<br clear=3D"none"><b>To:</b> rcruz@sapasequipment.com<br =
clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<div>
<p class=3D"MsoNormal">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">As promised by Nathan, here is the link to the disco=
ntinued software</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal"><a shape=3D"rect" href=3D"https://urldefense.com/v3/=
__https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1__;=
!!G8Er-fQLpA!JBZLWtNUiBARAm4XvASj_w-Tz7w4XHsGSrolW19ezXSMaJ6onaBZOO13H38bi3=
6_wNku10QCQ6PXsDR3Hz-9ombG2mvd5Q$" target=3D"_blank" rel=3D"noopener">https=
://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1</a></p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">If you have installation issues, please contact our =
Optirun Service Team at 1-800-52603593 Option 3</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- Ori=
ginal Message ---------------<br clear=3D"none"><b>From:</b> [rcruz@sapaseq=
uipment.com]<br clear=3D"none"><b>Sent:</b> 6/12/2024 11:20 AM<br clear=3D"=
none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:scientificsupport.amer@cy=
tiva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiva.=
com</a><br clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">Hello Gabriel, It is a pleasure and thank=
s for the clarification. So what we had discussed with Nathan is to initial=
ly use version 5.</span><span style=3D"font-size: 1.0pt; font-family: 'Aria=
l',sans-serif; color: white;">=E2=80=8A</span><span style=3D"font-size: 1.0=
pt; color: white;">31 and later( permanent solution)convert to the latest v=
ersion. For this purpose we have ordered a couple laptops</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
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: black;">This Message Is From an External Sender</span></b></p>
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<div>
<p class=3D"MsoNormal" style=3D"line-height: 0%; background: #D0D8DC;"><spa=
n style=3D"font-size: 1.0pt; color: black;">&nbsp;</span><span style=3D"fon=
t-size: 1.0pt;"></span></p>
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<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Hello Gabriel, </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">It is a pleasure and thanks for the clarification. &nbsp;&nbsp;So w=
hat we had discussed with Nathan is to initially use version 5.31 and later=
( permanent solution)convert to the latest version.&nbsp; For this purpose =
we have ordered a couple laptops loaded with XP and we were to contact you =
once we received these so you could send us the download for version 5.31.&=
nbsp; We will likely be ready to download these by Friday.&nbsp; </span></p=
>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Other than that, thanks again and look forwards to working with you=
.</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Best,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Richard</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Wednesday, June 12, 2024 10:10 AM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Nathan no longer works in the scientific support team. We work=
s now as a Field Application Scientist at Cytiva</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can use the Purifier with Unicorn 5.31 using Windows XP SP=
3 or Windows 7 SP1.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can also control the Purifier using Windows 10 or 11 OS us=
ing Unicorn 7.x software. If you decide to use this option, please contact =
me so I can provide you the instrument configuration (IC). At that time, I =
will need to know if you have a UPC-900 or a UV-900, if you have a Purifier=
 10 or 100, and the type of Fraction Collector, so I can provide you the co=
rrect IC.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">----------------------------------- <br clear=3D"none">Gabriel=
 O. Reznik, PhD<br clear=3D"none">Scientific Support Team<br clear=3D"none"=
>Cytiva<br clear=3D"none"><br clear=3D"none">Phone: 1 800 526 3593 option 4=
<br clear=3D"none"><a shape=3D"rect" href=3D"mailto:scientificsupport.amer@=
cytiva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiv=
a.com</a><br clear=3D"none"><a shape=3D"rect" href=3D"http://www.cytiva.com=
" target=3D"_blank" rel=3D"noopener">www.cytiva.com</a><br clear=3D"none">1=
00 Results Way<br clear=3D"none">Marlborough, MA 01752<br clear=3D"none">US=
A<br clear=3D"none"><br clear=3D"none">The <a shape=3D"rect" href=3D"mailto=
:ScientificSupport.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">Scient=
ificSupport.NA@cytiva.com</a> mailbox will be decommissioned. All future co=
mmunication should be directed to<br clear=3D"none"><a shape=3D"rect" href=
=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noop=
ener">ScientificSupport.AMER@cytiva.com</a></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/11/=
2024 5:55 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:=
scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scien=
tificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> Question=
 on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Hello again Nathan, Trust this email finds you well! So we pu=
rchased various units from this lab; including this second system/AKTA Puri=
fier. Will the Unicorn 5.</span><span style=3D"font-size: 1.0pt; font-famil=
y: 'Arial',sans-serif; color: white;">=E2=80=8A</span><span style=3D"font-s=
ize: 1.0pt; color: white;">31 also work for this one? As always, thanks, Ri=
ch From: LS AMER Scientific Support</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<div id=3D"pfptBanners7sgxyh" style=3D"border: none; border-top: solid #90A=
4AE 3.0pt; padding: 0in 0in 0in 0in; margin-top: 12.0pt; margin-bottom: 12.=
0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
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portant; float: left;">
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<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: black;">This Messa=
ge Is From an External Sender</span></b></p>
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<div id=3D"pfptBanners7sgxyh" style=3D"margin-top: 1.5pt; all: unset !impor=
tant; visibility: visible;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
size: 9.0pt; font-family: 'Arial',sans-serif; color: black;">This message c=
ame from outside your organization. Use caution when opening.</span></p>
</div>
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<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hello again Nathan,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Trust this email finds you well!&nbsp; So we purchased various=
 units from this lab; including this second system/AKTA Purifier.&nbsp; Wil=
l the Unicorn 5.31 also work for this one?</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">As always, thanks,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Rich</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b>From:</b> LS AMER Scientific Support &lt;<a shape=3D"rect" =
href=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"=
noopener">scientificsupport.amer@cytiva.com</a>&gt;<br clear=3D"none"><b>Se=
nt:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Follow up to phone call.</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">Hi Richard,<br clear=3D"none"><br clear=3D"none">Thank you for the d=
etailed information. I think I may see the issue. Your system is an AKTApur=
ifier UPC 100. The earliest version of this system shipped with UNICORN 5, =
not UNICORN 4. I bet if you upgraded to UNICORN 5, the issues would be reso=
lved. The last version of UNICORN 5 that will run on Windows 2000 is 5.11. =
You can download the installer and strategy file here:<br clear=3D"none"><b=
r clear=3D"none">Installer: <a shape=3D"rect" href=3D"https://cytiva.my.sal=
esforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwu=
Tckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener">https://cytiva.my.salesf=
orce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTck=
c6cgLxcSPqg</a><br clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D"=
rect" href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk00000=
0Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D=
"noopener">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</a><br clear=3D"none"><br cl=
ear=3D"none">I have also attached the manuals for your reference.<br clear=
=3D"none"><br clear=3D"none">If you can update the computer to Windows XP o=
r 7, you can install UNICORN 5.31. This version tends to be easier to suppo=
rt. Please be aware, for any of the obsolete software, the support will be =
very limited. If you upgrade Windows, let me know and I can send the UNICOR=
N 5.31 installer link.<br clear=3D"none"><br clear=3D"none">For the long te=
rm, I would strongly recommend upgrading to the latest version, <a shape=3D=
"rect" href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.co=
m/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7V=
migB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZ=
iDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener">UNICORN 7</a>, which is=
 compatible with your instrument (see page 17 in the attached compatibility=
 matrix). UNICORN 7 will run on Windows 10 or 11, so you can use a modern c=
omputer connected to your network. I have attached some associated document=
ation for your reference. When you are ready to upgrade, just let me know a=
nd I'll connect you with Sales for a quote.<br clear=3D"none"><br clear=3D"=
none">Best,<br clear=3D"none"><br clear=3D"none"><b><span style=3D"color: #=
00886f;">Nathan Williams, Ph.D.</span></b><br clear=3D"none">Scientific Sup=
port Team<br clear=3D"none"><i><span style=3D"font-size: 9.0pt;">LabScale C=
hromatography, Imaging</span></i><br clear=3D"none"><b><span lang=3D"EN-AU"=
 style=3D"color: #00886f;">Cytiva</span></b><br clear=3D"none">Phone: 1 800=
 526 3593 option: 4, 1, 1<br clear=3D"none"><a shape=3D"rect" href=3D"mailt=
o:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><sp=
an style=3D"color: #0563c1;">ScientificSupport.AMER@cytiva.com</span></a><b=
r clear=3D"none">Hours of Operation: M-Th 9-5, F 9-4:30 ET</p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1026" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
000001xYA2&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1025" border=3D"0" width=3D"1" he=
ight=3D"1" style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva=
.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;es=
id=3D018Vk000001xR6t&amp;from=3Dint"></p>
</div><img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageSer=
ver?oid=3D00D2p000000QVf9&esid=3D018Vk000001zmNJ&from=3Dext"></html>
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