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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 13 Jun 2024 20:06:53 -0400
From: Call Center Americas <Callcenter.Americas@lectra.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab
Thread-Topic: SAPAS Lab
Thread-Index: Adq5FV/5ao6LDD9cTYW/rSeXh9lfFQCT7BMAAKI5Y4A=
Date: Fri, 14 Jun 2024 00:06:06 +0000
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 Content preview: Hello Richard, My colleague, Adabel, has been trying to get
 a hold of you via phone multiple times but without success. The machine you
 are referring to is registered to the NYC dept of transportation and we will
 need to transfer it to you if that's what you wish to do. 
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Hello Richard,

My colleague, Adabel, has been trying to get a hold of you via phone multip=
le times but without success.

The machine you are referring to is registered to the NYC dept of transport=
ation and we will need to transfer it to you if that's what you wish to do.

Please let us know how you would like to proceed.

Thank you,

Mamadouba Camara
Welcome Center Specialist

t : +1 (877) 453 2872
f : +1 (800) 746 8760
e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082
lectra.com<https://urldefense.com/v3/__http:/www.lectra.com/__;!!Hhld2ftSCT=
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From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Monday, June 10, 2024 2:36 PM
To: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab

Hello Mamadouba,

Good speaking with you on Friday.  As requested, please find serial number.=
  I have also included some pics of the issue.  It starts with the normal p=
rotocol.  During this initial stage, you can hear the front plate being rai=
sed by the motor; this happens for about 5 seconds and then it sounds force=
d followed by the message:  HOMING ERROR.

We are needing to speak with a tech to identify:
1-     Possible issues
2-     Possible solutions

Thanks once again for your support.

Richard Cruz
Owner

[Tel=E9fono] 713-502-3780
[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>
[Web] www.sapasequipment.com<https://url.us.m.mimecastprotect.com/s/yJuJCX=
DRzZiqQOEZc6Q5ZN?domain=3Dsapasequipment.com>

From: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcente=
r.Americas@lectra.com>>
Sent: Friday, June 7, 2024 3:01 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcenter.=
Americas@lectra.com>>
Subject: SAPAS Lab

Hello,

Please send the machine's info here to create an account.

Thank you,

Mamadouba Camara
Welcome Center Specialist

t : +1 (877) 453 2872
f : +1 (800) 746 8760
e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082
lectra.com<https://url.us.m.mimecastprotect.com/s/F5lqC73krgiQgZGYIkZicZ?do=
main=3Durldefense.com>
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Hello Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
My colleague, Adabel, has been trying to get a hold o=
f you via phone multiple times but without success.
<o:p></o:p>
<o:p>&nbsp;</o:p>
The machine you are referring to is registered to the=
 NYC dept of transportation and we will need to transfer it to you if that&=
#8217;s what you wish to do.
<o:p></o:p>
<div>
<o:p>&nbsp;</o:p>
Please let us know how you would like to proceed.<o:p=
></o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
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Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://urldefense.com/v3/__http:/www.lec=
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</o:p>
<o:p>&nbsp;</o:p>
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ge006.png@01DABDCD.1D140E90" alt=3D"cid:image005.png@01D37A55.8A8F43D0"></s=
pan></a>&nbsp;&nbsp;<a href=3D"https://urldefense.com/v3/__htt=
ps:/twitter.com/LectraOfficial__;!!Hhld2ftSCTwS!iQ4UuymI9P5l7Hr3-NTKHQTVr-6=
GZgmW6A14yMZuaxaQhe_Tyx_DBJDaAuiaqJAjhu-HR1jY2l-PRVFf$"><img border=3D"0" width=3D"19" height=3D"19" style=3D"width:.2in;height:.2=
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id:image007.png@01D5FD4B.A268F660"></a><o:p></o:p>
</td>
</tr>
<tr style=3D"height:2.95pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<o:p>&nbsp;</o:p>
</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
</td>
</tr>
</tbody>
</table>
This e-mail and any attached files may contain confide=
ntial information which is intended exclusively for the recipient. If you a=
re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o=
:p></o:p>
<o:p>&nbsp;</o:p>
La informaci=F3n que contiene este emai=
l, incluidos sus archivos adjuntos, es confidencial, y s=F3lo para conocimi=
ento y uso de las personas a las cuales est=E1 dirigido.
 Si por error recibe este correo, le rogamos que lo borre de inmediato e in=
forme al remitente. Se proh=EDbe estrictamente la lectura, distribuci=F3n, =
copia, o cualquier otro uso no autorizado de este email y sus archivos adju=
ntos. Gracias por su comprensi=F3n.<o:p></o:p>
<o:p>&nb=
sp;</o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l&#8217;intention exclusive de son destinataire.
Si vous n&#8217;=EAtes pas le destinataire auquel est e=
nvoy=E9 cet e-mail, vous devez imm=E9diatement l&#8217;effacer de votre sys=
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Toute lecture, distribution, copie ou autre utilisation de cet e-mail =
et de ses =E9ventuelles pi=E8ces jointes est strictement interdite.
Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;rcruz@sapa=
sequipment.com&gt;
 
Sent: Monday, June 10, 2024 2:36 PM 
To: Call Center Americas &lt;Callcenter.Americas@lectra.com&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Mamadouba,<o:p></o:p>
<o:p>&nbsp;</o:p>
Good speaking with you on Friday.&nbsp; As requested=
, please find serial number.&nbsp; I have also included some pics of the is=
sue.&nbsp; It starts with the normal protocol.&nbsp; During this initial st=
age, you can hear the front plate being raised by the
 motor; this happens for about 5 seconds and then it sounds forced followed=
 by the message:&nbsp; HOMING ERROR.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
We are needing to speak with a tech to identify:<o:p=
></o:p>

<![if !supportLists]>1-&nbsp;&nbsp;&nbsp;&nbsp;
<![endif]>Possible issues<o:p></o:p>

<![if !supportLists]>2-&nbsp;&nbsp;&nbsp;&nbsp;
<![endif]>Possible solutions<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks once again for your support. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard Cruz<o:p></o:p>
Owner<o:p></o:p>
<o:p>&nbsp;</o:p>
<img border=3D"0" w=
idth=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"_x00=
00_i1025" src=3D"cid:image008.gif@01DABDCD.1D140E90" alt=3D"Tel=E9fono"></s=
pan>&nbsp;
 713-502-3780<o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"11" style=3D=
"width:.1583in;height:.1166in" id=3D"_x0000_i1026" src=3D"cid:image009.gif@=
01DABDCD.1D140E90" alt=3D"Email">&nbsp;
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sapa=
sequipment.com</a><o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"15" style=
=3D"width:.1583in;height:.1583in" id=3D"_x0000_i1027" src=3D"cid:image010.g=
if@01DABDCD.1D140E90" alt=3D"Web">&nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/yJuJCXDRzZiqQOEZc6=
Q5ZN?domain=3Dsapasequipment.com">www.=
sapasequipment.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Call Center Americas &lt;<a href=3D"mai=
lto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra.com</a>&gt;
 
Sent: Friday, June 7, 2024 3:01 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello,<o:p></o:p>
<o:p>&nbsp;</o:p>
Please send the machine&#8217;s info here to create a=
n account.
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"0" style=3D"width:6.3in;margin-left:.3in;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:78.5pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/F5=
lqC73krgiQgZGYIkZicZ?domain=3Durldefense.com">le=
ctra.com</a><o:p></o:p>=

</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
<img border=3D"0" width=3D"155" height=3D"27" style=3D"width:1.6166in;=
height:.2833in" id=3D"Picture_x0020_1" src=3D"cid:image001.png@01DABDCD.1D1=
40E90"><o:p></o:p>
<o:p>&nbsp;</o:p>
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/nD=
UVC82lvjHzGYNgI4sfLb?domain=3Durldefense.com"><img bord=
er=3D"0" width=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"=
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n style=3D"font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:FR=
">&nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/hmzGC9rmwkfM024jIB=
85PV?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
3" src=3D"cid:image003.png@01DABDCD.1D140E90"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/pio2C0RBkWHMxmNzIB=
GyMd?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
4" src=3D"cid:image004.png@01DABDCD.1D140E90"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/5U5HCgJPjwHm3GEJhP=
eqUw?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
5" src=3D"cid:image005.png@01DABDCD.1D140E90"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/Ih26CjRPmzH3rRo0FG=
tpoN?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
6" src=3D"cid:image006.png@01DABDCD.1D140E90"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/L6a4CkRPnAHrE52vF4=
GE4y?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
7" src=3D"cid:image007.png@01DABDCD.1D140E90"></a><o:p></o:p><=
/b>
</td>
</tr>
<tr style=3D"height:2.95pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<o:p>&nbsp;</o:p>
</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
</td>
</tr>
</tbody>
</table>
This e-mail and any attached files may contain confide=
ntial information which is intended exclusively for the recipient. If you a=
re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o:p></o:p>
<o:p>&nbsp;</o:p>
La informaci=F3n que contiene este emai=
l, incluidos sus archivos adjuntos, es confidencial, y s=F3lo para conocimi=
ento y uso de las personas a las cuales est=E1 dirigido.
 Si por error recibe este correo, le rogamos que lo borre de inmediato e in=
forme al remitente. Se proh=EDbe estrictamente la lectura, distribuci=F3n, =
copia, o cualquier otro uso no autorizado de este email y sus archivos adju=
ntos. Gracias por su comprensi=F3n.<o:p></o:p>
<o:p>&nb=
sp;</o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l&#8217;intention exclusive de son destinataire.
Si vous n&#8217;=EAtes pas le destinataire auquel est e=
nvoy=E9 cet e-mail, vous devez imm=E9diatement l&#8217;effacer de votre sys=
t=E8me et avertir son exp=E9diteur.
Toute lecture, distribution, copie ou autre utilisation de cet e-mail =
et de ses =E9ventuelles pi=E8ces jointes est strictement interdite.
Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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