Da

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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Fri, 14 Jun 2024 11:03:45 -0400
From: Call Center Americas <Callcenter.Americas@lectra.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
CC: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab
Thread-Topic: SAPAS Lab
Thread-Index: Adq5FV/5ao6LDD9cTYW/rSeXh9lfFQCT7BMAAKI5Y4AAHcdvgAABn2Jg
Date: Fri, 14 Jun 2024 15:02:57 +0000
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 Content preview: Good morning Richard, What's the business address, please?
 The telephone number is noted on the signature line. 
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Good morning Richard,

What's the business address, please?

The telephone number is noted on the signature line.

Thank you,

[cid:image001.jpg@01D9D676.0ACE0860]
Adabel Rodriguez
Expertise Center Representative

US/CA: +1 (877) 453 2872
MX: 55-5563-9191, press 3
e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>
[cid:image002.png@01D9D676.0ACE0860]<https://www.linkedin.com/company/8538/=
>[cid:image003.png@01D9D676.0ACE0860]<https://www.facebook.com/LectraOffici=
al/>[cid:image004.png@01D9D676.0ACE0860]<https://www.instagram.com/lectraof=
ficial/>[cid:image005.png@01D9D676.0ACE0860]<https://www.youtube.com/user/L=
ectraTechChannel?hl=3Dfr>[cid:image006.png@01D9D676.0ACE0860]<https://blog.=
lectra.com/>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082
lectra.com<http://www.lectra.com/>

[cid:image007.jpg@01D9D676.0ACE0860]

This e-mail and any attached files may contain confidential information whi=
ch is intended exclusively for the recipient. If you are not the specified =
recipient, you should delete this e-mail from your system immediately, and =
inform the sender without delay. Reading, distributing, copying, or any oth=
er unauthorized use of this e-mail and its attached files is strictly forbi=
dden. Thank you for your comprehension.

La informaci=F3n que contiene este email, incluidos sus archivos adjuntos, =
es confidencial, y s=F3lo para conocimiento y uso de las personas a las cua=
les est=E1 dirigido. Si por error recibe este correo, le rogamos que lo bor=
re de inmediato e informe al remitente. Se proh=EDbe estrictamente la lectu=
ra, distribuci=F3n, copia, o cualquier otro uso no autorizado de este email=
 y sus archivos adjuntos. Gracias por su comprensi=F3n.

Cet e-mail et ses =E9ventuelles pi=E8ces jointes peuvent contenir des infor=
mations confidentielles, lesquelles sont envoy=E9es =E0 l'intention exclusi=
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t avertir son exp=E9diteur. Toute lecture, distribution, copie ou autre uti=
lisation de cet e-mail et de ses =E9ventuelles pi=E8ces jointes est stricte=
ment interdite. Merci.

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, June 14, 2024 10:14 AM
To: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab

Hello Mamadouba,

Thanks for the response. Yes, kindly transfer to:  Richard Cruz/ Sapas LLC.
 Can you please provide the phone number from which you are calling; this s=
o I will know it is you next time.

Thanks again for all your support.

Richard

From: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcente=
r.Americas@lectra.com>>
Sent: Thursday, June 13, 2024 7:06 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcenter.=
Americas@lectra.com>>
Subject: RE: SAPAS Lab

Hello Richard,

My colleague, Adabel, has been trying to get a hold of you via phone multip=
le times but without success.

The machine you are referring to is registered to the NYC dept of transport=
ation and we will need to transfer it to you if that's what you wish to do.

Please let us know how you would like to proceed.

Thank you,

Mamadouba Camara
Welcome Center Specialist

t : +1 (877) 453 2872
f : +1 (800) 746 8760
e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082
lectra.com<https://url.us.m.mimecastprotect.com/s/WHGGCwplDQiAMnvltG_jKB?do=
main=3Durldefense.com>
[cid:image018.png@01DABE4A.622796F0]

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se.com>

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, June 10, 2024 2:36 PM
To: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcenter.=
Americas@lectra.com>>
Subject: RE: SAPAS Lab

Hello Mamadouba,

Good speaking with you on Friday.  As requested, please find serial number.=
  I have also included some pics of the issue.  It starts with the normal p=
rotocol.  During this initial stage, you can hear the front plate being rai=
sed by the motor; this happens for about 5 seconds and then it sounds force=
d followed by the message:  HOMING ERROR.

We are needing to speak with a tech to identify:
1-     Possible issues
2-     Possible solutions

Thanks once again for your support.

Richard Cruz
Owner

[Tel=E9fono] 713-502-3780
[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>
[Web] www.sapasequipment.com<https://url.us.m.mimecastprotect.com/s/YV7hCE=
RBMzHgrjl4i1Ai9Z?domain=3Dsapasequipment.com>

From: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcente=
r.Americas@lectra.com>>
Sent: Friday, June 7, 2024 3:01 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Cc: Call Center Americas <Callcenter.Americas@lectra.com<mailto:Callcenter.=
Americas@lectra.com>>
Subject: SAPAS Lab

Hello,

Please send the machine's info here to create an account.

Thank you,

Mamadouba Camara
Welcome Center Specialist

t : +1 (877) 453 2872
f : +1 (800) 746 8760
e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082
lectra.com<https://url.us.m.mimecastprotect.com/s/WHGGCwplDQiAMnvltG_jKB?do=
main=3Durldefense.com>
[cid:image018.png@01DABE4A.622796F0]

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Good morning Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
What&#8217;s the business address, please?<o:p></o:p>=

<o:p>&nbsp;</o:p>
The telephone number is noted on the signature line.<=
o:p></o:p>
<o:p>&nbsp;</o:p>
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Thank you,<o:p></o:p>
&nbsp;<o:p></o:p>
<o:p>&nbsp;</o:p>
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Adabel Rodriguez<o:p></o:p>
Expertise Center Representative<o:p></o:p>
&nbsp;<sp=
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US/CA:&nbsp;+1 (877) 453 2872<o:p></o=
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<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082<o:p></o:p>=

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<o:p>&nbsp;</o:p>
This e-mail and any attached files may contain confide=
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re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o:p></o:p>
&nbsp;<o:p></o:p>
La informaci=F3n que cont=
iene este email, incluidos sus archivos adjuntos, es confidencial, y s=F3lo=
 para conocimiento y uso de las personas a las cuales
 est=E1 dirigido. Si por error recibe este correo, le rogamos que lo borre =
de inmediato e informe al remitente. Se proh=EDbe estrictamente la lectura,=
 distribuci=F3n, copia, o cualquier otro uso no autorizado de este email y =
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Gracias por su comprensi=F3n.<o:p></o:p>
&nbsp;<s=
pan style=3D"color:black"><o:p></o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l&#8217;intention exclusive de son destinataire.
 Si vous n&#8217;=EAtes pas le destinataire auquel est envoy=E9 cet e-mail,=
 vous devez imm=E9diatement l&#8217;effacer de votre syst=E8me et avertir s=
on exp=E9diteur. Toute lecture, distribution, copie ou autre utilisation de=
 cet e-mail et de ses =E9ventuelles pi=E8ces jointes est strictement
 interdite. Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: rcruz@sapasequipment.com &lt;rcruz@sapa=
sequipment.com&gt;
 
Sent: Friday, June 14, 2024 10:14 AM 
To: Call Center Americas &lt;Callcenter.Americas@lectra.com&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Mamadouba,&nbsp; <o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks for the response. Yes, kindly transfer to:&nb=
sp; Richard Cruz/ Sapas LLC.
<o:p></o:p>
&nbsp;Can you please provide the phone number from w=
hich you are calling; this so I will know it is you next time.<o:p></o:p></=
p>
<o:p>&nbsp;</o:p>
Thanks again for all your support. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Call Center Americas &lt;<a href=3D"mai=
lto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra.com</a>&gt;
 
Sent: Thursday, June 13, 2024 7:06 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
My colleague, Adabel, has been trying to get a hold o=
f you via phone multiple times but without success.
<o:p></o:p>
<o:p>&nbsp;</o:p>
The machine you are referring to is registered to the=
 NYC dept of transportation and we will need to transfer it to you if that&=
#8217;s what you wish to do.
<o:p></o:p>
<div>
<o:p>&nbsp;</o:p>
Please let us know how you would like to proceed.<o:p=
></o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"0" style=3D"width:6.3in;margin-left:.3in;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:78.5pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/WH=
GGCwplDQiAMnvltG_jKB?domain=3Durldefense.com">le=
ctra.com</a><o:p></o:p>=

</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
<img border=3D"0" width=3D"155" height=3D"27" style=3D"width:1.6166in;=
height:.2833in" id=3D"_x0000_i1025" src=3D"cid:image018.png@01DABE4A.622796=
F0"><o:p></o:p>
<o:p>&nbsp;</o:p>
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/xb=
8uCxkmERh96jLEHqRY8m?domain=3Durldefense.com"><img bord=
er=3D"0" width=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"=
_x0000_i1026" src=3D"cid:image019.png@01DABE4A.622796F0"></a>&=
nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/B9OpCyPnGVU0v37OFq=
u9K6?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"_x0000_i1027" =
src=3D"cid:image020.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;</s=
pan><a href=3D"https://url.us.m.mimecastprotect.com/s/3XFYCzpoJWixlzGWFltaa=
f?domain=3Durldefense.com"><img border=3D"0" width=3D"1=
9" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"_x0000_i1028" src=
=3D"cid:image021.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;</span=
><a href=3D"https://url.us.m.mimecastprotect.com/s/gA-zCADxGviny5ZpTmA0R_?d=
omain=3Durldefense.com"><img border=3D"0" width=3D"19" =
height=3D"19" style=3D"width:.2in;height:.2in" id=3D"_x0000_i1029" src=3D"c=
id:image022.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;<a h=
ref=3D"https://url.us.m.mimecastprotect.com/s/YPvZCBByJwiMQNDWf87Lx3?domain=
=3Durldefense.com"><img border=3D"0" width=3D"19" heigh=
t=3D"19" style=3D"width:.2in;height:.2in" id=3D"_x0000_i1030" src=3D"cid:im=
age023.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;<a href=
=3D"https://url.us.m.mimecastprotect.com/s/rAlBCDkALyhn2ZoYTobJ98?domain=3D=
urldefense.com"><img border=3D"0" width=3D"19" height=
=3D"19" style=3D"width:.2in;height:.2in" id=3D"_x0000_i1031" src=3D"cid:ima=
ge024.png@01DABE4A.622796F0"></a><o:p></o:p>
</td>
</tr>
<tr style=3D"height:2.95pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<o:p>&nbsp;</o:p>
</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
</td>
</tr>
</tbody>
</table>
This e-mail and any attached files may contain confide=
ntial information which is intended exclusively for the recipient. If you a=
re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o:p></o:p>
<o:p>&nbsp;</o:p>
La informaci=F3n que contiene este emai=
l, incluidos sus archivos adjuntos, es confidencial, y s=F3lo para conocimi=
ento y uso de las personas a las cuales est=E1 dirigido.
 Si por error recibe este correo, le rogamos que lo borre de inmediato e in=
forme al remitente. Se proh=EDbe estrictamente la lectura, distribuci=F3n, =
copia, o cualquier otro uso no autorizado de este email y sus archivos adju=
ntos. Gracias por su comprensi=F3n.<o:p></o:p>
<o:p>&nb=
sp;</o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l&#8217;intention exclusive de son destinataire.
Si vous n&#8217;=EAtes pas le destinataire auquel est e=
nvoy=E9 cet e-mail, vous devez imm=E9diatement l&#8217;effacer de votre sys=
t=E8me et avertir son exp=E9diteur.
Toute lecture, distribution, copie ou autre utilisation de cet e-mail =
et de ses =E9ventuelles pi=E8ces jointes est strictement interdite.
Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a>&gt;
 
Sent: Monday, June 10, 2024 2:36 PM 
To: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Mamadouba,<o:p></o:p>
<o:p>&nbsp;</o:p>
Good speaking with you on Friday.&nbsp; As requested=
, please find serial number.&nbsp; I have also included some pics of the is=
sue.&nbsp; It starts with the normal protocol.&nbsp; During this initial st=
age, you can hear the front plate being raised by the
 motor; this happens for about 5 seconds and then it sounds forced followed=
 by the message:&nbsp; HOMING ERROR.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
We are needing to speak with a tech to identify:<o:p=
></o:p>

<![if !supportLists]>1-&nbsp;&nbsp;&nbsp;&nbsp;
<![endif]>Possible issues<o:p></o:p>

<![if !supportLists]>2-&nbsp;&nbsp;&nbsp;&nbsp;
<![endif]>Possible solutions<o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks once again for your support. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard Cruz<o:p></o:p>
Owner<o:p></o:p>
<o:p>&nbsp;</o:p>
<img border=3D"0" w=
idth=3D"15" height=3D"15" style=3D"width:.1583in;height:.1583in" id=3D"Pict=
ure_x0020_8" src=3D"cid:image025.gif@01DABE4A.622796F0" alt=3D"Tel=E9fono">=
&nbsp;
 713-502-3780<o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"11" style=3D=
"width:.1583in;height:.1166in" id=3D"Picture_x0020_9" src=3D"cid:image026.g=
if@01DABE4A.622796F0" alt=3D"Email">&nbsp;
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sapa=
sequipment.com</a><o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"15" style=
=3D"width:.1583in;height:.1583in" id=3D"Picture_x0020_10" src=3D"cid:image0=
27.gif@01DABE4A.622796F0" alt=3D"Web">&nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/YV7hCERBMzHgrjl4i1=
Ai9Z?domain=3Dsapasequipment.com">www.=
sapasequipment.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Call Center Americas &lt;<a href=3D"mai=
lto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra.com</a>&gt;
 
Sent: Friday, June 7, 2024 3:01 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello,<o:p></o:p>
<o:p>&nbsp;</o:p>
Please send the machine&#8217;s info here to create a=
n account.
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"0" style=3D"width:6.3in;margin-left:.3in;border-collapse:co=
llapse">
<tbody>
<tr style=3D"height:78.5pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/WH=
GGCwplDQiAMnvltG_jKB?domain=3Durldefense.com">le=
ctra.com</a><o:p></o:p>=

</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
<img border=3D"0" width=3D"155" height=3D"27" style=3D"width:1.6166in;=
height:.2833in" id=3D"Picture_x0020_1" src=3D"cid:image018.png@01DABE4A.622=
796F0"><o:p></o:p>
<o:p>&nbsp;</o:p>
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/xb=
8uCxkmERh96jLEHqRY8m?domain=3Durldefense.com"><img bord=
er=3D"0" width=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"=
Picture_x0020_2" src=3D"cid:image019.png@01DABE4A.622796F0"></a><spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:FR=
">&nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/B9OpCyPnGVU0v37OFq=
u9K6?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
3" src=3D"cid:image020.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/3XFYCzpoJWixlzGWFl=
taaf?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
4" src=3D"cid:image021.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/gA-zCADxGviny5ZpTm=
A0R_?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
5" src=3D"cid:image022.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/YPvZCBByJwiMQNDWf8=
7Lx3?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
6" src=3D"cid:image023.png@01DABE4A.622796F0"></a>&nbsp;&nbsp;=
<a href=3D"https://url.us.m.mimecastprotect.com/s/rAlBCDkALyhn2ZoYTo=
bJ98?domain=3Durldefense.com"><img border=3D"0" width=
=3D"19" height=3D"19" style=3D"width:.2in;height:.2in" id=3D"Picture_x0020_=
7" src=3D"cid:image024.png@01DABE4A.622796F0"></a><o:p></o:p><=
/b>
</td>
</tr>
<tr style=3D"height:2.95pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<o:p>&nbsp;</o:p>
</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
</td>
</tr>
</tbody>
</table>
This e-mail and any attached files may contain confide=
ntial information which is intended exclusively for the recipient. If you a=
re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o:p></o:p>
<o:p>&nbsp;</o:p>
La informaci=F3n que contiene este emai=
l, incluidos sus archivos adjuntos, es confidencial, y s=F3lo para conocimi=
ento y uso de las personas a las cuales est=E1 dirigido.
 Si por error recibe este correo, le rogamos que lo borre de inmediato e in=
forme al remitente. Se proh=EDbe estrictamente la lectura, distribuci=F3n, =
copia, o cualquier otro uso no autorizado de este email y sus archivos adju=
ntos. Gracias por su comprensi=F3n.<o:p></o:p>
<o:p>&nb=
sp;</o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l&#8217;intention exclusive de son destinataire.
Si vous n&#8217;=EAtes pas le destinataire auquel est e=
nvoy=E9 cet e-mail, vous devez imm=E9diatement l&#8217;effacer de votre sys=
t=E8me et avertir son exp=E9diteur.
Toute lecture, distribution, copie ou autre utilisation de cet e-mail =
et de ses =E9ventuelles pi=E8ces jointes est strictement interdite.
Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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Hello Mamadouba,

Thanks for the response. Yes, kindly transfer to:  Richard Cruz/ Sapas LLC.

Can you please provide the phone number from which you are calling; this s=
o I will know it is you next time.

Thanks again for all your support.

Richard

From: Call Center Americas <Callcenter.Americas@lectra.com>
Sent: Thursday, June 13, 2024 7:06 PM
To: rcruz@sapasequipment.com
Cc: Call Center Americas <Callcenter.Americas@lectra.com>
Subject: RE: SAPAS Lab

Hello Richard,

My colleague, Adabel, has been trying to get a hold of you via phone multip=
le times but without success.

The machine you are referring to is registered to the NYC dept of transport=
ation and we will need to transfer it to you if that=92s what you wish to d=
o.

Please let us know how you would like to proceed.

Thank you,

Mamadouba Camara

Welcome Center Specialist

t : +1 (877) 453 2872

f : +1 (800) 746 8760

e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082

lectra.com<https://url.us.m.mimecastprotect.com/s/WHGGCwplDQiAMnvltG_jKB?do=
main=3Durldefense.com>

<https://url.us.m.mimecastprotect.com/s/xb8uCxkmERh96jLEHqRY8m?domain=3Durl=
defense.com> <https://url.us.m.mimecastprotect.com/s/B9OpCyPnGVU0v37OFqu9K=
6?domain=3Durldefense.com> <https://url.us.m.mimecastprotect.com/s/3XFYCz=
poJWixlzGWFltaaf?domain=3Durldefense.com> <https://url.us.m.mimecastprote=
ct.com/s/gA-zCADxGviny5ZpTmA0R_?domain=3Durldefense.com> <https://url.us.=
m.mimecastprotect.com/s/YPvZCBByJwiMQNDWf87Lx3?domain=3Durldefense.com> <=
https://url.us.m.mimecastprotect.com/s/rAlBCDkALyhn2ZoYTobJ98?domain=3Durld=
efense.com>

Cet e-mail et ses =E9ventuelles pi=E8ces jointes peuvent contenir des infor=
mations confidentielles, lesquelles sont envoy=E9es =E0 l=92intention exclu=
sive de son destinataire. Si vous n=92=EAtes pas le destinataire auquel est=
 envoy=E9 cet e-mail, vous devez imm=E9diatement l=92effacer de votre syst=
=E8me et avertir son exp=E9diteur. Toute lecture, distribution, copie ou au=
tre utilisation de cet e-mail et de ses =E9ventuelles pi=E8ces jointes est =
strictement interdite. Merci.

Hello Mamadouba,

We are needing to speak with a tech to identify:

1.      Possible issues
2.      Possible solutions

Thanks once again for your support.

Richard Cruz

Owner

713-502-3780

rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>

www.sapasequipment.com<https://url.us.m.mimecastprotect.com/s/YV7hCERBMzH=
grjl4i1Ai9Z?domain=3Dsapasequipment.com>

Hello,

Please send the machine=92s info here to create an account.

Thank you,

Mamadouba Camara

Welcome Center Specialist

t : +1 (877) 453 2872

f : +1 (800) 746 8760

e : callcenter.americas@lectra.com<mailto:callcenter.americas@lectra.com>

5000 Highlands Parkway SE Suite 250, Smyrna, GA 30082

lectra.com<https://url.us.m.mimecastprotect.com/s/WHGGCwplDQiAMnvltG_jKB?do=
main=3Durldefense.com>

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Hello Mamadouba,&nbsp; <o:p></o:p>
<o:p>&nbsp;</o:p>
Thanks for the response. Yes, kindly transfer to:&nb=
sp; Richard Cruz/ Sapas LLC.
<o:p></o:p>
&nbsp;Can you please provide the phone number from w=
hich you are calling; this so I will know it is you next time.<o:p></o:p></=
p>
<o:p>&nbsp;</o:p>
Thanks again for all your support. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard<o:p></o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Call Center Americas &lt;Callcenter.Ame=
ricas@lectra.com&gt;
 
Sent: Thursday, June 13, 2024 7:06 PM 
To: rcruz@sapasequipment.com 
Cc: Call Center Americas &lt;Callcenter.Americas@lectra.com&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Richard,<o:p></o:p>
<o:p>&nbsp;</o:p>
My colleague, Adabel, has been trying to get a hold o=
f you via phone multiple times but without success.
<o:p></o:p>
<o:p>&nbsp;</o:p>
The machine you are referring to is registered to the=
 NYC dept of transportation and we will need to transfer it to you if that=
=92s what you wish to do.
<o:p></o:p>
<div>
<o:p>&nbsp;</o:p>
Please let us know how you would like to proceed.<o:p=
></o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
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<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
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Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/WH=
GGCwplDQiAMnvltG_jKB?domain=3Durldefense.com">le=
ctra.com</a><o:p></o:p>=

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<o:p>&nbsp;</o:p>
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<a href=3D"https://url.us.m.mimecastprotect.com/s/xb=
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This e-mail and any attached files may contain confide=
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re not the specified recipient, you should delete
 this e-mail from your system immediately, and inform the sender without de=
lay. Reading, distributing, copying, or any other unauthorized use of this =
e-mail and its attached files is strictly forbidden.
Thank you for your comprehension.<o:p></o:p>
<o:p>&nbsp;</o:p>
La informaci=F3n que contiene este emai=
l, incluidos sus archivos adjuntos, es confidencial, y s=F3lo para conocimi=
ento y uso de las personas a las cuales est=E1 dirigido.
 Si por error recibe este correo, le rogamos que lo borre de inmediato e in=
forme al remitente. Se proh=EDbe estrictamente la lectura, distribuci=F3n, =
copia, o cualquier otro uso no autorizado de este email y sus archivos adju=
ntos. Gracias por su comprensi=F3n.<o:p></o:p>
<o:p>&nb=
sp;</o:p>
Cet e-mail et ses =E9ventuelles pi=E8ces j=
ointes peuvent contenir des informations confidentielles, lesquelles sont e=
nvoy=E9es =E0 l=92intention exclusive de son destinataire.
Si vous n=92=EAtes pas le destinataire auquel est envoy=
=E9 cet e-mail, vous devez imm=E9diatement l=92effacer de votre syst=E8me e=
t avertir son exp=E9diteur.
Toute lecture, distribution, copie ou autre utilisation de cet e-mail =
et de ses =E9ventuelles pi=E8ces jointes est strictement interdite.
Merci.<o:p></o:p>
<o:p>&nbsp;</o:p>
</div>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: <a href=3D"mailto:rcruz@sapasequipment.=
com">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipmen=
t.com">rcruz@sapasequipment.com</a>&gt;
 
Sent: Monday, June 10, 2024 2:36 PM 
To: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: RE: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello Mamadouba,<o:p></o:p>
<o:p>&nbsp;</o:p>
Good speaking with you on Friday.&nbsp; As requested=
, please find serial number.&nbsp; I have also included some pics of the is=
sue.&nbsp; It starts with the normal protocol.&nbsp; During this initial st=
age, you can hear the front plate being raised by the
 motor; this happens for about 5 seconds and then it sounds forced followed=
 by the message:&nbsp; HOMING ERROR.&nbsp;
<o:p></o:p>
<o:p>&nbsp;</o:p>
We are needing to speak with a tech to identify:<o:p=
></o:p>
<ol style=3D"margin-top:0in" start=3D"1" type=3D"1">
<li class=3D"MsoNormal" style=3D"mso-list:l0 level1 lfo2">Possible issues<o=
:p></o:p></li><li class=3D"MsoNormal" style=3D"mso-list:l0 level1 lfo2">Pos=
sible solutions<o:p></o:p></li></ol>
<o:p>&nbsp;</o:p>
Thanks once again for your support. <o:p></o:p>
<o:p>&nbsp;</o:p>
Richard Cruz<o:p></o:p>
Owner<o:p></o:p>
<o:p>&nbsp;</o:p>
<img border=3D"0" w=
idth=3D"15" height=3D"15" style=3D"width:.1562in;height:.1562in" id=3D"Pict=
ure_x0020_8" src=3D"cid:image008.gif@01DABE3B.2AA64AA0" alt=3D"Tel=E9fono">=
&nbsp;
 713-502-3780<o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"11" style=3D=
"width:.1562in;height:.1145in" id=3D"Picture_x0020_9" src=3D"cid:image009.g=
if@01DABE3B.2AA64AA0" alt=3D"Email">&nbsp;
<a href=3D"mailto:amora@sapasequipment.com">rcruz@sapa=
sequipment.com</a><o:p></o:p>
<img border=3D"0" width=3D"15" height=3D"15" style=
=3D"width:.1562in;height:.1562in" id=3D"Picture_x0020_10" src=3D"cid:image0=
10.gif@01DABE3B.2AA64AA0" alt=3D"Web">&nbsp;
<a href=3D"https://url.us.m.mimecastprotect.com/s/YV7hCERBMzHgrjl4i1=
Ai9Z?domain=3Dsapasequipment.com">www.=
sapasequipment.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in =
0in 0in">
From: Call Center Americas &lt;<a href=3D"mai=
lto:Callcenter.Americas@lectra.com">Callcenter.Americas@lectra.com</a>&gt;
 
Sent: Friday, June 7, 2024 3:01 PM 
To: <a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment=
.com</a> 
Cc: Call Center Americas &lt;<a href=3D"mailto:Callcenter.Americas@l=
ectra.com">Callcenter.Americas@lectra.com</a>&gt; 
Subject: SAPAS Lab<o:p></o:p>
</div>
</div>
<o:p>&nbsp;</o:p>
Hello,<o:p></o:p>
<o:p>&nbsp;</o:p>
Please send the machine=92s info here to create an ac=
count.
<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
Thank you,<o:p></o:p>
<o:p>&nbsp;</o:p>
<o:p>&nbsp;</o:p>
<table class=3D"MsoNormalTable" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"605" style=3D"width:6.3in;margin-left:.3in;border-collapse:=
collapse">
<tbody>
<tr style=3D"height:78.5pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
Mamadouba Camara<o:p></o:p></s=
pan>
Welcome Center Specialist<o:p></o:p>
<o:p>&nbsp;</o:p>
t&nbsp;: +1 (877) 453 2872<o=
:p></o:p>
f&nbsp;: +1 (800) 746 8760<o=
:p></o:p>
e&nbsp;:
<a href=3D"mailto:callcenter.americas@lectra.com">callcenter.americas@lectra.com</a><o:p></o:p>
<o:p>&nbsp;</o:p>
5000 Highlands Parkway SE Suite 250, Smyrn=
a, GA 30082
<o:p></o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/WH=
GGCwplDQiAMnvltG_jKB?domain=3Durldefense.com">le=
ctra.com</a><o:p></o:p>=

</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:78.5pt">
<img border=3D"0" width=3D"155" height=3D"27" style=3D"width:1.6145in;=
height:.2812in" id=3D"Picture_x0020_1" src=3D"cid:image001.png@01DABE3B.2AA=
64AA0"><o:p></o:p>
<o:p>&nbsp;</o:p>
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
<a href=3D"https://url.us.m.mimecastprotect.com/s/xb=
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er=3D"0" width=3D"19" height=3D"19" style=3D"width:.1979in;height:.1979in" =
id=3D"Picture_x0020_2" src=3D"cid:image002.png@01DABE3B.2AA64AA0"></=
a>&nbsp;
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u9K6?domain=3Durldefense.com"><img border=3D"0" width=
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x0020_3" src=3D"cid:image003.png@01DABE3B.2AA64AA0"></a>&nbsp=
;&nbsp;<a href=3D"https://url.us.m.mimecastprotect.com/s/3XFYCzpoJWi=
xlzGWFltaaf?domain=3Durldefense.com"><img border=3D"0" =
width=3D"19" height=3D"19" style=3D"width:.1979in;height:.1979in" id=3D"Pic=
ture_x0020_4" src=3D"cid:image004.png@01DABE3B.2AA64AA0"></a>&=
nbsp;&nbsp;<a href=3D"https://url.us.m.mimecastprotect.com/s/gA-zCAD=
xGviny5ZpTmA0R_?domain=3Durldefense.com"><img border=3D=
"0" width=3D"19" height=3D"19" style=3D"width:.1979in;height:.1979in" id=3D=
"Picture_x0020_5" src=3D"cid:image005.png@01DABE3B.2AA64AA0"></a><sp=
an style=3D"font-family:&quot;Arial&quot;,sans-serif;mso-fareast-language:F=
R">&nbsp;&nbsp;<a href=3D"https://url.us.m.mimecastprotect.com/s/YPv=
ZCBByJwiMQNDWf87Lx3?domain=3Durldefense.com"><img borde=
r=3D"0" width=3D"19" height=3D"19" style=3D"width:.1979in;height:.1979in" i=
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>&nbsp;&nbsp;<a href=3D"https://url.us.m.mimecastprotect.com/s=
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order=3D"0" width=3D"19" height=3D"19" style=3D"width:.1979in;height:.1979i=
n" id=3D"Picture_x0020_7" src=3D"cid:image007.png@01DABE3B.2AA64AA0"></span=
></a><o:p></o:p>
</td>
</tr>
<tr style=3D"height:2.95pt">
<td width=3D"215" valign=3D"top" style=3D"width:161.1pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<o:p>&nbsp;</o:p>
</td>
<td width=3D"390" valign=3D"top" style=3D"width:292.5pt;padding:0in 5.4pt 0=
in 5.4pt;height:2.95pt">
<spa=
n style=3D"font-family:&quot;Arial&quot;,sans-serif;color:#C00000"><o:p>&nb=
sp;</o:p>
</td>
</tr>
</tbody>
</table>
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