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Date: Thu, 20 Jun 2024 13:29:27 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: RE: Question on AKTA Purifier
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 Content preview:  Hi Rich, You can use Time as the Base for fraction collection.
    Yes, you could use the same bowl. Best regards, Gabriel Original Message
   From: [rcruz@sapasequipment.com] [...] 
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Hi Rich,
You can use Time as the Base for fraction collection. Yes, you could use th=
e same bowl.
Best regards,
Gabriel
--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/19/2024 5:20 PM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Hi Gabriel, Trust this email finds you well. I have a couple more questions=
; is the drum that holds the tubes of the FRAC-920 FPLC Fraction collector =
compatible with the Amersham Frac 200. Also, I wanted to know if the Frac 9=
20 could collect
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This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
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Hi Gabriel,

Trust this email finds you well. I have a couple more questions; is the dru=
m that holds the tubes of the FRAC-920 FPLC Fraction collector compatible w=
ith the Amersham Frac 200. Also, I wanted to know if the Frac 920 could col=
lect based on time?

As always thanks for your support.

Best, Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, June 17, 2024 2:12 PM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

You're welcome.

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/17/2024 2:46 PM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Thanks Gabriel! We are opening it now=E2=80=A6.=E2=80=8A. BR From: LS AMER =
Scientific Support <scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=
=8Acom> Sent: Monday, June 17, 2024 1:=E2=80=8A00 PM To: rcruz@=E2=80=8Asap=
asequipment.=E2=80=8Acom Subject: RE: Question on AKTA Purifier Hi Rich, Th=
e zip

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Thanks Gabriel!  We are opening it now=E2=80=A6.. BR

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, June 17, 2024 1:00 PM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

The zip file is ready.

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/17/2024 12:54 PM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Hi Gabriel, Trust you had an enjoyable weekend. So we tried installing the =
software to the new laptop but unfortunately the link we received is only f=
or the patches. Can you send us the link to the 5.=E2=80=8A31? Thanks,Rich =
From: LS AMER Scientific

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Hi Gabriel,

Trust you had an enjoyable weekend.  So we tried installing the software to=
 the new laptop but unfortunately the link we received is only for the patc=
hes.  Can you send us the link to the 5.31?

Thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Thursday, June 13, 2024 11:30 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

Look at the pump heads from the top and see if a 10 or 100 is inscribed on =
the pump head. A Purifier 10 delivers a maximum of 10 ml/min per pump head;=
 a Purifier 100, delivers up to 100 ml/min per pump head.

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/13/2024 12:22 PM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Good Day Gabriel, Can you define whether we have the Purifier 10 or 100? Ca=
n you explain the difference? As always, thanks, Rich From: LS AMER Scienti=
fic Support <scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom> =
Sent: Wednesday, June 12, 2024 10:=E2=80=8A33

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Good Day Gabriel,

Can you define whether we have the  Purifier 10 or 100?  Can you explain th=
e difference?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:33 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

As promised by Nathan, here is the link to the discontinued software

https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1

If you have installation issues, please contact our Optirun Service Team at=
 1-800-52603593 Option 3

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/12/2024 11:20 AM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Hello Gabriel, It is a pleasure and thanks for the clarification. So what w=
e had discussed with Nathan is to initially use version 5.=E2=80=8A31 and l=
ater( permanent solution)convert to the latest version. For this purpose we=
 have ordered a couple laptops

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Hello Gabriel,

It is a pleasure and thanks for the clarification.   So what we had discuss=
ed with Nathan is to initially use version 5.31 and later( permanent soluti=
on)convert to the latest version.  For this purpose we have ordered a coupl=
e laptops loaded with XP and we were to contact you once we received these =
so you could send us the download for version 5.31.  We will likely be read=
y to download these by Friday.

Other than that, thanks again and look forwards to working with you.

Best,

Richard

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:10 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

Nathan no longer works in the scientific support team. We works now as a Fi=
eld Application Scientist at Cytiva

You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows =
7 SP1.

You can also control the Purifier using Windows 10 or 11 OS using Unicorn 7=
.x software. If you decide to use this option, please contact me so I can p=
rovide you the instrument configuration (IC). At that time, I will need to =
know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 100, a=
nd the type of Fraction Collector, so I can provide you the correct IC.

Best regards,

Gabriel

-----------------------------------
Gabriel O. Reznik, PhD
Scientific Support Team
Cytiva

Phone: 1 800 526 3593 option 4
scientificsupport.amer@cytiva.com
www.cytiva.com
100 Results Way
Marlborough, MA 01752
USA

The ScientificSupport.NA@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to
ScientificSupport.AMER@cytiva.com

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/11/2024 5:55 PM
To: scientificsupport.amer@cytiva.com
Subject: Question on AKTA Purifier

Hello again Nathan, Trust this email finds you well! So we purchased variou=
s units from this lab; including this second system/AKTA Purifier. Will the=
 Unicorn 5.=E2=80=8A31 also work for this one? As always, thanks, Rich From=
: LS AMER Scientific Support

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This message came from outside your organization. Use caution when opening.

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Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on, UNICORN 7, which is compatible with your instrument (see page 17 in the=
 attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so=
 you can use a modern computer connected to your network. I have attached s=
ome associated documentation for your reference. When you are ready to upgr=
ade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_78_2046120748.1718890167072
Content-Type: text/html; charset=UTF-8
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<html><div>Hi Rich,</div>
<div>&nbsp;</div>
<div>You can use Time as the Base for fraction collection. Yes, you could u=
se the same bowl.</div>
<div>&nbsp;</div>
<div>Best regards,</div>
<div>&nbsp;</div>
<div>Gabriel</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/19/20=
24 5:20 PM<br clear=3D"none"><b>To:</b> scientificsupport.amer@cytiva.com<b=
r clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier<br clear=3D"=
none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hi Gabriel, Trust this email finds you well. I hav=
e a couple more questions; is the drum that holds the tubes of the FRAC-920=
 FPLC Fraction collector compatible with the Amersham Frac 200. Also, I wan=
ted to know if the Frac 920 could collect</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">ZjQcmQRYFpfptBannerStart</div>
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External Sender</div>
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rif; font-size: 12px !important; line-height: 18px; margin-top: 2px !import=
ant;">This message came from outside your organization. Use caution when op=
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t; height: 0px;">&nbsp;</div>
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</div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Hi Gabriel, </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Trust this email finds you well. I have a couple more que=
stions; is the drum that holds the tubes of the FRAC-920 FPLC Fraction coll=
ector compatible with the Amersham Frac 200. Also, I wanted to know if the =
Frac 920 could collect based on time?</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">As always thanks for your support.&nbsp; </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Best, Rich</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; font-family: 'C=
alibri',sans-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;"> LS AMER Scientific Support &lt;scientifics=
upport.amer@cytiva.com&gt; <br clear=3D"none"><b>Sent:</b> Monday, June 17,=
 2024 2:12 PM<br clear=3D"none"><b>To:</b> rcruz@sapasequipment.com<br clea=
r=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<div>
<p class=3D"MsoNormal">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">You're welcome.</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- Ori=
ginal Message ---------------<br clear=3D"none"><b>From:</b> [rcruz@sapaseq=
uipment.com]<br clear=3D"none"><b>Sent:</b> 6/17/2024 2:46 PM<br clear=3D"n=
one"><b>To:</b> <a shape=3D"rect" href=3D"mailto:scientificsupport.amer@cyt=
iva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiva.c=
om</a><br clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">Thanks Gabriel! We are opening it now&hel=
lip;.</span><span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-seri=
f; color: white;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: w=
hite;">. BR From: LS AMER Scientific Support &lt;scientificsupport.</span><=
span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color: whi=
te;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">amer@<=
/span><span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; col=
or: white;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;"=
>cytiva.</span><span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-s=
erif; color: white;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color=
: white;">com&gt; Sent: Monday, June 17, 2024 1:</span><span style=3D"font-=
size: 1.0pt; font-family: 'Arial',sans-serif; color: white;">=E2=80=8A</spa=
n><span style=3D"font-size: 1.0pt; color: white;">00 PM To: rcruz@</span><s=
pan style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color: whit=
e;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">sapaseq=
uipment.</span><span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-s=
erif; color: white;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color=
: white;">com Subject: RE: Question on AKTA Purifier Hi Rich, The zip</span=
></p>
</div>
<div>
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<p class=3D"MsoNormal" style=3D"line-height: 0%; background: #D0D8DC;"><spa=
n style=3D"font-size: 1.0pt; color: black;">&nbsp;</span><span style=3D"fon=
t-size: 1.0pt;"></span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Thanks Gabriel!&nbsp; We are opening it now&hellip;.. BR</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Monday, June 17, 2024 1:00 PM<br clear=3D"none"><b>To:</b> <a shape=
=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=3D=
"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b> R=
E: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">The zip file is ready.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/17/=
2024 12:54 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto=
:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scie=
ntificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> RE: Que=
stion on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Hi Gabriel, Trust you had an enjoyable weekend. So we tried i=
nstalling the software to the new laptop but unfortunately the link we rece=
ived is only for the patches. Can you send us the link to the 5.</span><spa=
n style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color: white;=
">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">31? Thank=
s,Rich From: LS AMER Scientific</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<div id=3D"pfptBanner32pztut" style=3D"border: none; border-top: solid #90A=
4AE 3.0pt; padding: 0in 0in 0in 0in; margin-top: 12.0pt; margin-bottom: 12.=
0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
<div id=3D"pfptBanner32pztut" style=3D"margin-bottom: .75pt; all: unset !im=
portant; float: left;">
<div id=3D"pfptBanner32pztut">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: black;">This Messa=
ge Is From an External Sender</span></b></p>
</div>
<div id=3D"pfptBanner32pztut" style=3D"margin-top: 1.5pt; all: unset !impor=
tant; visibility: visible;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
size: 9.0pt; font-family: 'Arial',sans-serif; color: black;">This message c=
ame from outside your organization. Use caution when opening.</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Hi Gabriel, </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Trust you had an enjoyable weekend.&nbsp; So we tried installing th=
e software to the new laptop but unfortunately the link we received is only=
 for the patches.&nbsp; Can you send us the link to the 5.31?</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Thanks,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Rich</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Thursday, June 13, 2024 11:30 AM<br clear=3D"none"><b>To:</b> <a shap=
e=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Look at the pump heads from the top and see if a 10 or 100 is =
inscribed on the pump head. A Purifier 10 delivers a maximum of 10 ml/min p=
er pump head; a Purifier 100, delivers up to 100 ml/min per pump head.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/13/=
2024 12:22 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto=
:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scie=
ntificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> RE: Que=
stion on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Good Day Gabriel, Can you define whether we have the Purifier=
 10 or 100? Can you explain the difference? As always, thanks, Rich From: L=
S AMER Scientific Support &lt;scientificsupport.</span><span style=3D"font-=
size: 1.0pt; font-family: 'Arial',sans-serif; color: white;">=E2=80=8A</spa=
n><span style=3D"font-size: 1.0pt; color: white;">amer@</span><span style=
=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color: white;">=E2=
=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">cytiva.</span>=
<span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color: wh=
ite;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">com&g=
t; Sent: Wednesday, June 12, 2024 10:</span><span style=3D"font-size: 1.0pt=
; font-family: 'Arial',sans-serif; color: white;">=E2=80=8A</span><span sty=
le=3D"font-size: 1.0pt; color: white;">33</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<div id=3D"pfptBannerln50cp1" style=3D"border: none; border-top: solid #90A=
4AE 3.0pt; padding: 0in 0in 0in 0in; margin-top: 12.0pt; margin-bottom: 12.=
0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
<div id=3D"pfptBannerln50cp1" style=3D"margin-bottom: .75pt; all: unset !im=
portant; float: left;">
<div id=3D"pfptBannerln50cp1">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: black;">This Messa=
ge Is From an External Sender</span></b></p>
</div>
<div id=3D"pfptBannerln50cp1" style=3D"margin-top: 1.5pt; all: unset !impor=
tant; visibility: visible;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
size: 9.0pt; font-family: 'Arial',sans-serif; color: black;">This message c=
ame from outside your organization. Use caution when opening.</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Good Day Gabriel,&nbsp; </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Can you define whether we have the&nbsp; Purifier 10 or 100?&nbsp; =
Can you explain the difference?</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">As always, thanks,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Rich</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Wednesday, June 12, 2024 10:33 AM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">As promised by Nathan, here is the link to the discontinued so=
ftware</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/d=
anaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1__;!!G8Er-fQLp=
A!JBZLWtNUiBARAm4XvASj_w-Tz7w4XHsGSrolW19ezXSMaJ6onaBZOO13H38bi36_wNku10QCQ=
6PXsDR3Hz-9ombG2mvd5Q$" target=3D"_blank" rel=3D"noopener">https://danaherl=
ifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1</a></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">If you have installation issues, please contact our Optirun Se=
rvice Team at 1-800-52603593 Option 3</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/12/=
2024 11:20 AM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto=
:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scie=
ntificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> RE: Que=
stion on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Hello Gabriel, It is a pleasure and thanks for the clarificat=
ion. So what we had discussed with Nathan is to initially use version 5.</s=
pan><span style=3D"font-size: 1.0pt; font-family: 'Arial',sans-serif; color=
: white;">=E2=80=8A</span><span style=3D"font-size: 1.0pt; color: white;">3=
1 and later( permanent solution)convert to the latest version. For this pur=
pose we have ordered a couple laptops</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
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0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
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portant; float: left;">
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<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
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tant; visibility: visible;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
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ame from outside your organization. Use caution when opening.</span></p>
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<div>
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-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
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<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Hello Gabriel, </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">It is a pleasure and thanks for the clarification. &nbsp;&nbsp;So w=
hat we had discussed with Nathan is to initially use version 5.31 and later=
( permanent solution)convert to the latest version.&nbsp; For this purpose =
we have ordered a couple laptops loaded with XP and we were to contact you =
once we received these so you could send us the download for version 5.31.&=
nbsp; We will likely be ready to download these by Friday.&nbsp; </span></p=
>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Other than that, thanks again and look forwards to working with you=
.</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Best,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Richard</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Wednesday, June 12, 2024 10:10 AM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Nathan no longer works in the scientific support team. We work=
s now as a Field Application Scientist at Cytiva</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can use the Purifier with Unicorn 5.31 using Windows XP SP=
3 or Windows 7 SP1.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can also control the Purifier using Windows 10 or 11 OS us=
ing Unicorn 7.x software. If you decide to use this option, please contact =
me so I can provide you the instrument configuration (IC). At that time, I =
will need to know if you have a UPC-900 or a UV-900, if you have a Purifier=
 10 or 100, and the type of Fraction Collector, so I can provide you the co=
rrect IC.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">----------------------------------- <br clear=3D"none">Gabriel=
 O. Reznik, PhD<br clear=3D"none">Scientific Support Team<br clear=3D"none"=
>Cytiva<br clear=3D"none"><br clear=3D"none">Phone: 1 800 526 3593 option 4=
<br clear=3D"none"><a shape=3D"rect" href=3D"mailto:scientificsupport.amer@=
cytiva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiv=
a.com</a><br clear=3D"none"><a shape=3D"rect" href=3D"http://www.cytiva.com=
" target=3D"_blank" rel=3D"noopener">www.cytiva.com</a><br clear=3D"none">1=
00 Results Way<br clear=3D"none">Marlborough, MA 01752<br clear=3D"none">US=
A<br clear=3D"none"><br clear=3D"none">The <a shape=3D"rect" href=3D"mailto=
:ScientificSupport.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">Scient=
ificSupport.NA@cytiva.com</a> mailbox will be decommissioned. All future co=
mmunication should be directed to<br clear=3D"none"><a shape=3D"rect" href=
=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noop=
ener">ScientificSupport.AMER@cytiva.com</a></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/11/=
2024 5:55 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:=
scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scien=
tificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> Question=
 on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Hello again Nathan, Trust this email finds you well! So we pu=
rchased various units from this lab; including this second system/AKTA Puri=
fier. Will the Unicorn 5.</span><span style=3D"font-size: 1.0pt; font-famil=
y: 'Arial',sans-serif; color: white;">=E2=80=8A</span><span style=3D"font-s=
ize: 1.0pt; color: white;">31 also work for this one? As always, thanks, Ri=
ch From: LS AMER Scientific Support</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
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4AE 3.0pt; padding: 0in 0in 0in 0in; margin-top: 12.0pt; margin-bottom: 12.=
0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
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portant; float: left;">
<div id=3D"pfptBanners7sgxyh">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: black;">This Messa=
ge Is From an External Sender</span></b></p>
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tant; visibility: visible;">
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-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
size: 9.0pt; font-family: 'Arial',sans-serif; color: black;">This message c=
ame from outside your organization. Use caution when opening.</span></p>
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-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
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<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hello again Nathan,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Trust this email finds you well!&nbsp; So we purchased various=
 units from this lab; including this second system/AKTA Purifier.&nbsp; Wil=
l the Unicorn 5.31 also work for this one?</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">As always, thanks,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Rich</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b>From:</b> LS AMER Scientific Support &lt;<a shape=3D"rect" =
href=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"=
noopener">scientificsupport.amer@cytiva.com</a>&gt;<br clear=3D"none"><b>Se=
nt:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Follow up to phone call.</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">Hi Richard,<br clear=3D"none"><br clear=3D"none">Thank you for the d=
etailed information. I think I may see the issue. Your system is an AKTApur=
ifier UPC 100. The earliest version of this system shipped with UNICORN 5, =
not UNICORN 4. I bet if you upgraded to UNICORN 5, the issues would be reso=
lved. The last version of UNICORN 5 that will run on Windows 2000 is 5.11. =
You can download the installer and strategy file here:<br clear=3D"none"><b=
r clear=3D"none">Installer: <a shape=3D"rect" href=3D"https://cytiva.my.sal=
esforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwu=
Tckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener">https://cytiva.my.salesf=
orce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTck=
c6cgLxcSPqg</a><br clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D"=
rect" href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk00000=
0Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D=
"noopener">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</a><br clear=3D"none"><br cl=
ear=3D"none">I have also attached the manuals for your reference.<br clear=
=3D"none"><br clear=3D"none">If you can update the computer to Windows XP o=
r 7, you can install UNICORN 5.31. This version tends to be easier to suppo=
rt. Please be aware, for any of the obsolete software, the support will be =
very limited. If you upgrade Windows, let me know and I can send the UNICOR=
N 5.31 installer link.<br clear=3D"none"><br clear=3D"none">For the long te=
rm, I would strongly recommend upgrading to the latest version, <a shape=3D=
"rect" href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.co=
m/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7V=
migB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZ=
iDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener">UNICORN 7</a>, which is=
 compatible with your instrument (see page 17 in the attached compatibility=
 matrix). UNICORN 7 will run on Windows 10 or 11, so you can use a modern c=
omputer connected to your network. I have attached some associated document=
ation for your reference. When you are ready to upgrade, just let me know a=
nd I'll connect you with Sales for a quote.<br clear=3D"none"><br clear=3D"=
none">Best,<br clear=3D"none"><br clear=3D"none"><b><span style=3D"color: #=
00886f;">Nathan Williams, Ph.D.</span></b><br clear=3D"none">Scientific Sup=
port Team<br clear=3D"none"><i><span style=3D"font-size: 9.0pt;">LabScale C=
hromatography, Imaging</span></i><br clear=3D"none"><b><span lang=3D"EN-AU"=
 style=3D"color: #00886f;">Cytiva</span></b><br clear=3D"none">Phone: 1 800=
 526 3593 option: 4, 1, 1<br clear=3D"none"><a shape=3D"rect" href=3D"mailt=
o:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><sp=
an style=3D"color: #0563c1;">ScientificSupport.AMER@cytiva.com</span></a><b=
r clear=3D"none">Hours of Operation: M-Th 9-5, F 9-4:30 ET</p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1029" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
000001xYA2&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1028" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
000001xR6t&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1027" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
000001zmNJ&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1026" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
0000025CLz&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1025" border=3D"0" width=3D"1" he=
ight=3D"1" style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva=
.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;es=
id=3D018Vk0000025MFF&amp;from=3Dint"></p>
</div><img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageSer=
ver?oid=3D00D2p000000QVf9&esid=3D018Vk000002Bf6j&from=3Dext"></html>
------=_Part_78_2046120748.1718890167072--

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