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Date: Tue, 2 Jul 2024 17:41:40 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Cc: "xuhai0086@hotmail.com" <xuhai0086@hotmail.com>
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Subject: RE: Question on AKTA Purifier
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 Content preview:  Hi Rich, Do you have a Purifier 10 or 100? What fraction collector
    are you using? Do you have a UPC-900 or a UV-900? Once I have this information,
    I will provide you strategy for your instrument? Best [...] 
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Hi Rich,
Do you have a Purifier 10 or 100?
What fraction collector are you using?
Do you have a UPC-900 or a UV-900?
Once I have this information, I will provide you strategy for your instrume=
nt?
Best regards,
Gabriel
--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 7/2/2024 1:20 PM
To: scientificsupport.amer@cytiva.com
Cc: xuhai0086@hotmail.com
Subject: RE: Question on AKTA Purifier

Hi Gabriel,

Included pics of system requesting to =E2=80=9CSelect Strategy=E2=80=9D.   =
We don=E2=80=99t have these.   Thanks

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, July 2, 2024 12:00 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Cc: rcruz@sapasequipment.com; xuhai0086@hotmail.com
Subject: FW: Question on AKTA Purifier

Hello Gabriel,

Good day to you.  So we installed the uncorn 5.31 and looks good.  The ques=
tion I have is regarding the STRATEGY portion of the program; I don=E2=80=
=99t see it on the link we received.  Do you know if this is something sepa=
rate and are you able to send it to us?

As always, thanks,

Richard

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, July 2, 2024 11:46 AM
To: 'richcruz2010@gmail.com' <richcruz2010@gmail.com>
Subject: FW: Question on AKTA Purifier

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:33 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

As promised by Nathan, here is the link to the discontinued software

https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1

If you have installation issues, please contact our Optirun Service Team at=
 1-800-52603593 Option 3

Best regards,

Gabriel

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/12/2024 11:20 AM
To: scientificsupport.amer@cytiva.com
Subject: RE: Question on AKTA Purifier

Hello Gabriel, It is a pleasure and thanks for the clarification. So what w=
e had discussed with Nathan is to initially use version 5.=E2=80=8A31 and l=
ater( permanent solution)convert to the latest version. For this purpose we=
 have ordered a couple laptops

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This Message Is From an External Sender

This message came from outside your organization. Use caution when opening.

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Hello Gabriel,

It is a pleasure and thanks for the clarification.   So what we had discuss=
ed with Nathan is to initially use version 5.31 and later( permanent soluti=
on)convert to the latest version.  For this purpose we have ordered a coupl=
e laptops loaded with XP and we were to contact you once we received these =
so you could send us the download for version 5.31.  We will likely be read=
y to download these by Friday.

Other than that, thanks again and look forwards to working with you.

Best,

Richard

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 12, 2024 10:10 AM
To: rcruz@sapasequipment.com
Subject: RE: Question on AKTA Purifier

Hi Rich,

Nathan no longer works in the scientific support team. We works now as a Fi=
eld Application Scientist at Cytiva

You can use the Purifier with Unicorn 5.31 using Windows XP SP3 or Windows =
7 SP1.

You can also control the Purifier using Windows 10 or 11 OS using Unicorn 7=
.x software. If you decide to use this option, please contact me so I can p=
rovide you the instrument configuration (IC). At that time, I will need to =
know if you have a UPC-900 or a UV-900, if you have a Purifier 10 or 100, a=
nd the type of Fraction Collector, so I can provide you the correct IC.

Best regards,

Gabriel

-----------------------------------
Gabriel O. Reznik, PhD
Scientific Support Team
Cytiva

Phone: 1 800 526 3593 option 4
scientificsupport.amer@cytiva.com
www.cytiva.com
100 Results Way
Marlborough, MA 01752
USA

The ScientificSupport.NA@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to
ScientificSupport.AMER@cytiva.com

--------------- Original Message ---------------
From: [rcruz@sapasequipment.com]
Sent: 6/11/2024 5:55 PM
To: scientificsupport.amer@cytiva.com
Subject: Question on AKTA Purifier

Hello again Nathan, Trust this email finds you well! So we purchased variou=
s units from this lab; including this second system/AKTA Purifier. Will the=
 Unicorn 5.=E2=80=8A31 also work for this one? As always, thanks, Rich From=
: LS AMER Scientific Support

ZjQcmQRYFpfptBannerStart

This Message Is From an External Sender

This message came from outside your organization. Use caution when opening.

ZjQcmQRYFpfptBannerEnd

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z=
1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on,  UNICORN 7, which is compatible with your instrument (see page 17 in th=
e attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, s=
o you can use a modern computer connected to your network. I have attached =
some associated documentation for your reference. When you are ready to upg=
rade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_11654_658650406.1719942100817
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<html><div>Hi Rich,</div>
<div>&nbsp;</div>
<div>Do you have a Purifier 10 or 100?&nbsp;</div>
<div>What fraction collector are you using?&nbsp;</div>
<div>Do you have a UPC-900 or a UV-900?</div>
<div>&nbsp;</div>
<div>Once I have this information, I will provide you strategy for your ins=
trument?</div>
<div>&nbsp;</div>
<div>Best regards,</div>
<div>&nbsp;</div>
<div>Gabriel</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 7/2/2024 1:20 PM<br clear=3D"none"><b>To:</b> scientifics=
upport.amer@cytiva.com<br clear=3D"none"><b>Cc:</b> xuhai0086@hotmail.com<b=
r clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier<br clear=3D"=
none"><br clear=3D"none"></div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Hi Gabriel,&nbsp; </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Included pics of system requesting to &ldquo;Select Strat=
egy&rdquo;.&nbsp;&nbsp; We don&rsquo;t have these.&nbsp;&nbsp; Thanks</span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<div>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; font-family: 'C=
alibri',sans-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;"> rcruz@sapasequipment.com &lt;rcruz@sapaseq=
uipment.com&gt; <br clear=3D"none"><b>Sent:</b> Tuesday, July 2, 2024 12:00=
 PM<br clear=3D"none"><b>To:</b> 'LS AMER Scientific Support' &lt;scientifi=
csupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Cc:</b> rcruz@sapasequipm=
ent.com; xuhai0086@hotmail.com<br clear=3D"none"><b>Subject:</b> FW: Questi=
on on AKTA Purifier</span></p>
</div>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Hello Gabriel,&nbsp; </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Good day to you.&nbsp; So we installed the uncorn 5.31 an=
d looks good.&nbsp; The question I have is regarding the STRATEGY portion o=
f the program; I don&rsquo;t see it on the link we received.&nbsp; Do you k=
now if this is something separate and are you able to send it to us? </span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">As always, thanks, </span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">Richard</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<div>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; font-family: 'C=
alibri',sans-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;"> <a shape=3D"rect" href=3D"mailto:rcruz@sap=
asequipment.com" target=3D"_blank" rel=3D"noopener">rcruz@sapasequipment.co=
m</a> &lt;<a shape=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=
=3D"_blank" rel=3D"noopener">rcruz@sapasequipment.com</a>&gt; <br clear=3D"=
none"><b>Sent:</b> Tuesday, July 2, 2024 11:46 AM<br clear=3D"none"><b>To:<=
/b> 'richcruz2010@gmail.com' &lt;<a shape=3D"rect" href=3D"mailto:richcruz2=
010@gmail.com" target=3D"_blank" rel=3D"noopener">richcruz2010@gmail.com</a=
>&gt;<br clear=3D"none"><b>Subject:</b> FW: Question on AKTA Purifier</span=
></p>
</div>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<p class=3D"MsoNormal"><span style=3D"font-size: 11.0pt; font-family: 'Cali=
bri',sans-serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal"><b><span style=3D"font-size: 11.0pt; font-family: 'C=
alibri',sans-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font=
-family: 'Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D=
"rect" href=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" =
rel=3D"noopener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"non=
e"><b>Sent:</b> Wednesday, June 12, 2024 10:33 AM<br clear=3D"none"><b>To:<=
/b> <a shape=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_b=
lank" rel=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Su=
bject:</b> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal">&nbsp;</p>
<div>
<p class=3D"MsoNormal">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">As promised by Nathan, here is the link to the disco=
ntinued software</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal"><a shape=3D"rect" href=3D"https://danaherlifescience=
s.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i1" target=3D"_blank" rel=3D"noop=
ener">https://danaherlifesciences.box.com/s/2iodltj893nfcjiec0fz50f8zu14y7i=
1</a></p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">If you have installation issues, please contact our =
Optirun Service Team at 1-800-52603593 Option 3</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"margin-bottom: 12.0pt;">--------------- Ori=
ginal Message ---------------<br clear=3D"none"><b>From:</b> [rcruz@sapaseq=
uipment.com]<br clear=3D"none"><b>Sent:</b> 6/12/2024 11:20 AM<br clear=3D"=
none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:scientificsupport.amer@cy=
tiva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiva.=
com</a><br clear=3D"none"><b>Subject:</b> RE: Question on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">Hello Gabriel, It is a pleasure and thank=
s for the clarification. So what we had discussed with Nathan is to initial=
ly use version 5.</span><span style=3D"font-size: 1.0pt; font-family: 'Aria=
l',sans-serif; color: white;">=E2=80=8A</span><span style=3D"font-size: 1.0=
pt; color: white;">31 and later( permanent solution)convert to the latest v=
ersion. For this purpose we have ordered a couple laptops</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-line-height-alt: .75pt;"><span style=3D=
"font-size: 1.0pt; color: white;">ZjQcmQRYFpfptBannerStart</span></p>
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<p class=3D"MsoNormal" style=3D"line-height: 13.5pt; background: #D0D8DC;">=
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<span style=3D"font-size: 9.0pt; font-family: 'Arial',sans-serif; color: bl=
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ening.</span></p>
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<div>
<p class=3D"MsoNormal" style=3D"line-height: 0%; background: #D0D8DC;"><spa=
n style=3D"font-size: 1.0pt; color: black;">&nbsp;</span><span style=3D"fon=
t-size: 1.0pt;"></span></p>
</div>
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<div>
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<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Hello Gabriel, </span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">It is a pleasure and thanks for the clarification. &nbsp;&nbsp;So w=
hat we had discussed with Nathan is to initially use version 5.31 and later=
( permanent solution)convert to the latest version.&nbsp; For this purpose =
we have ordered a couple laptops loaded with XP and we were to contact you =
once we received these so you could send us the download for version 5.31.&=
nbsp; We will likely be ready to download these by Friday.&nbsp; </span></p=
>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Other than that, thanks again and look forwards to working with you=
.</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Best,</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">Richard</span></p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sans-=
serif;">&nbsp;</span></p>
<div style=3D"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt=
 0in 0in 0in;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b><span style=3D"font-size: 11.0pt; font-family: 'Calibri',sa=
ns-serif;">From:</span></b><span style=3D"font-size: 11.0pt; font-family: '=
Calibri',sans-serif;"> LS AMER Scientific Support &lt;<a shape=3D"rect" hre=
f=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noo=
pener">scientificsupport.amer@cytiva.com</a>&gt; <br clear=3D"none"><b>Sent=
:</b> Wednesday, June 12, 2024 10:10 AM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Question on AKTA Purifier</span></p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hi Rich,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Nathan no longer works in the scientific support team. We work=
s now as a Field Application Scientist at Cytiva</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can use the Purifier with Unicorn 5.31 using Windows XP SP=
3 or Windows 7 SP1.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">You can also control the Purifier using Windows 10 or 11 OS us=
ing Unicorn 7.x software. If you decide to use this option, please contact =
me so I can provide you the instrument configuration (IC). At that time, I =
will need to know if you have a UPC-900 or a UV-900, if you have a Purifier=
 10 or 100, and the type of Fraction Collector, so I can provide you the co=
rrect IC.</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Best regards,</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Gabriel</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">----------------------------------- <br clear=3D"none">Gabriel=
 O. Reznik, PhD<br clear=3D"none">Scientific Support Team<br clear=3D"none"=
>Cytiva<br clear=3D"none"><br clear=3D"none">Phone: 1 800 526 3593 option 4=
<br clear=3D"none"><a shape=3D"rect" href=3D"mailto:scientificsupport.amer@=
cytiva.com" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiv=
a.com</a><br clear=3D"none"><a shape=3D"rect" href=3D"http://www.cytiva.com=
" target=3D"_blank" rel=3D"noopener">www.cytiva.com</a><br clear=3D"none">1=
00 Results Way<br clear=3D"none">Marlborough, MA 01752<br clear=3D"none">US=
A<br clear=3D"none"><br clear=3D"none">The <a shape=3D"rect" href=3D"mailto=
:ScientificSupport.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">Scient=
ificSupport.NA@cytiva.com</a> mailbox will be decommissioned. All future co=
mmunication should be directed to<br clear=3D"none"><a shape=3D"rect" href=
=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noop=
ener">ScientificSupport.AMER@cytiva.com</a></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">--------------- Original Message ---------------<br clear=3D"none"><=
b>From:</b> [rcruz@sapasequipment.com]<br clear=3D"none"><b>Sent:</b> 6/11/=
2024 5:55 PM<br clear=3D"none"><b>To:</b> <a shape=3D"rect" href=3D"mailto:=
scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"noopener">scien=
tificsupport.amer@cytiva.com</a><br clear=3D"none"><b>Subject:</b> Question=
 on AKTA Purifier</p>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">Hello again Nathan, Trust this email finds you well! So we pu=
rchased various units from this lab; including this second system/AKTA Puri=
fier. Will the Unicorn 5.</span><span style=3D"font-size: 1.0pt; font-famil=
y: 'Arial',sans-serif; color: white;">=E2=80=8A</span><span style=3D"font-s=
ize: 1.0pt; color: white;">31 also work for this one? As always, thanks, Ri=
ch From: LS AMER Scientific Support</span></p>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerStart</span></p>
</div>
<div id=3D"pfptBanners7sgxyh" style=3D"border: none; border-top: solid #90A=
4AE 3.0pt; padding: 0in 0in 0in 0in; margin-top: 12.0pt; margin-bottom: 12.=
0pt; all: revert !important; border-radius: 4px !important; min-width: 200p=
x !important;">
<div id=3D"pfptBanners7sgxyh" style=3D"margin-bottom: .75pt; all: unset !im=
portant; float: left;">
<div id=3D"pfptBanners7sgxyh">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><b><span style=3D"fo=
nt-size: 10.5pt; font-family: 'Arial',sans-serif; color: black;">This Messa=
ge Is From an External Sender</span></b></p>
</div>
<div id=3D"pfptBanners7sgxyh" style=3D"margin-top: 1.5pt; all: unset !impor=
tant; visibility: visible;">
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 13.5pt; background: #D0D8DC;"><span style=3D"font-=
size: 9.0pt; font-family: 'Arial',sans-serif; color: black;">This message c=
ame from outside your organization. Use caution when opening.</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; line-height: 0%; background: #D0D8DC;"><span style=3D"font-size=
: 1.0pt; color: black;">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto; mso-line-height-alt: .75pt;"><span style=3D"font-size: 1.0pt; c=
olor: white;">ZjQcmQRYFpfptBannerEnd</span></p>
</div>
</div>
<div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Hello again Nathan,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Trust this email finds you well!&nbsp; So we purchased various=
 units from this lab; including this second system/AKTA Purifier.&nbsp; Wil=
l the Unicorn 5.31 also work for this one?</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">As always, thanks,&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">Rich</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><b>From:</b> LS AMER Scientific Support &lt;<a shape=3D"rect" =
href=3D"mailto:scientificsupport.amer@cytiva.com" target=3D"_blank" rel=3D"=
noopener">scientificsupport.amer@cytiva.com</a>&gt;<br clear=3D"none"><b>Se=
nt:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener">rcruz@sapasequipment.com</a><br clear=3D"none"><b>Subject:</b=
> RE: Follow up to phone call.</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;">&nbsp;</p>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; margin-bottom: 12=
.0pt;">Hi Richard,<br clear=3D"none"><br clear=3D"none">Thank you for the d=
etailed information. I think I may see the issue. Your system is an AKTApur=
ifier UPC 100. The earliest version of this system shipped with UNICORN 5, =
not UNICORN 4. I bet if you upgraded to UNICORN 5, the issues would be reso=
lved. The last version of UNICORN 5 that will run on Windows 2000 is 5.11. =
You can download the installer and strategy file here:<br clear=3D"none"><b=
r clear=3D"none">Installer: <a shape=3D"rect" href=3D"https://cytiva.my.sal=
esforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwu=
Tckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener"> https://cytiva.my.sales=
force.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTc=
kc6cgLxcSPqg</a><br clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D=
"rect" href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk0000=
00Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=
=3D"noopener"> https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk0000=
00Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</a><br clear=3D"none"><b=
r clear=3D"none">I have also attached the manuals for your reference.<br cl=
ear=3D"none"><br clear=3D"none">If you can update the computer to Windows X=
P or 7, you can install UNICORN 5.31. This version tends to be easier to su=
pport. Please be aware, for any of the obsolete software, the support will =
be very limited. If you upgrade Windows, let me know and I can send the UNI=
CORN 5.31 installer link.<br clear=3D"none"><br clear=3D"none">For the long=
 term, I would strongly recommend upgrading to the latest version, <a shape=
=3D"rect" href=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences=
.com/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQ=
h7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBe=
cwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener"> UNICORN 7</a>, whic=
h is compatible with your instrument (see page 17 in the attached compatibi=
lity matrix). UNICORN 7 will run on Windows 10 or 11, so you can use a mode=
rn computer connected to your network. I have attached some associated docu=
mentation for your reference. When you are ready to upgrade, just let me kn=
ow and I'll connect you with Sales for a quote.<br clear=3D"none"><br clear=
=3D"none">Best,<br clear=3D"none"><br clear=3D"none"><b><span style=3D"colo=
r: #00886f;">Nathan Williams, Ph.D.</span></b><br clear=3D"none">Scientific=
 Support Team<br clear=3D"none"><i><span style=3D"font-size: 9.0pt;">LabSca=
le Chromatography, Imaging</span></i><br clear=3D"none"><b><span lang=3D"EN=
-AU" style=3D"color: #00886f;">Cytiva</span></b><br clear=3D"none">Phone: 1=
 800 526 3593 option: 4, 1, 1<br clear=3D"none"><a shape=3D"rect" href=3D"m=
ailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"=
><span style=3D"color: #0563c1;">ScientificSupport.AMER@cytiva.com</span></=
a><br clear=3D"none">Hours of Operation: M-Th 9-5, F 9-4:30 ET</p>
</div>
<p class=3D"MsoNormal" style=3D"mso-margin-top-alt: auto; mso-margin-bottom=
-alt: auto;"><img id=3D"_x0000_i1026" border=3D"0" width=3D"1" height=3D"1"=
 style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva.my.salesf=
orce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk=
000001xYA2&amp;from=3Dint"></p>
</div>
<p class=3D"MsoNormal"><img id=3D"_x0000_i1025" border=3D"0" width=3D"1" he=
ight=3D"1" style=3D"width: .0104in; height: .0104in;" src=3D"https://cytiva=
.my.salesforce.com/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;es=
id=3D018Vk000001xR6t&amp;from=3Dint"></p>
</div><img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageSer=
ver?oid=3D00D2p000000QVf9&esid=3D018Vk000002Xnte&from=3Dext"></html>
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