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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 11 Jul 2024 16:12:12 -0400
From: Erica Dempsey from Channable <support-usa@channable.com>
MIME-Version: 1.0
Date: Thu, 11 Jul 2024 20:11:28 +0000
Message-ID: <CACEt4a6HASscJ8EeCz5yKysh5nL0wQSfeqLU_9qDjepj-LbE+A@mail.gmail.com>
Subject: Channable Inquiry
To: rcruz@sapasequipment.com
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Hi Richard,

Thank you for calling into support earlier today and for telling me about
your business=E2=80=99 needs.

The first step is making the connection to Channable - based on your
website, it looks like you use WordPress and WooCommerce. If you are
interested in *order connection*
<https://helpcenter.channable.com/hc/en-us/articles/360011095300-How-does-t=
he-order-connection-work-Order-Handling>
add-ons that allow you to handle your products in one place, I recommend
taking a look at this *article*
<https://helpcenter.channable.com/hc/en-us/articles/360018085180-For-which-=
Webshop-Platforms-does-Channable-support-an-order-connection-integration>
and making sure that your webshop supports an order connection. If you are
in fact using WooCommerce, this would allow for an order connection.

I have found some resources on the marketplaces we support, and how to get
connected to them via Channable.

Channable offers an *eBay API*
<https://helpcenter.channable.com/hc/en-us/articles/360011049460-Setting-up=
-an-eBay-API>
through which you can create and send listings. If you have variant
listings, you will need to delete your pre-existing eBay listings.
Otherwise, if you are interested in an order connection add-on, we need to
make sure the unique ID of the product in your webshop is the same as that
in eBay.

It looks like LabX and DotMed both pull product information from eBay and
create listings based on that. We can discuss whether you would like to
maintain this, or if you would prefer to list products with a CSV/XML link.
This might impact your ability to have an order connection with this setup.

For Facebook - we offer a *feed*
<https://helpcenter.channable.com/hc/en-us/articles/360017116939-Setting-up=
-a-Facebook-Shops-feed>
that allows you to upload your product information to Meta and then list
your products on Facebook Marketplace.

For AliExpress, we offer an *API connection*
<https://helpcenter.channable.com/hc/en-us/articles/360015940040-Setting-up=
-a-AliExpress-API>
through which you can send your product listings. Do you currently have a
seller account with AliExpress? If so, are you listing products there?

Please let me know where you would be importing your products from. I
suggest that you *sign up for Channable*
<https://helpcenter.channable.com/hc/en-us/articles/360011221799-Creating-a=
-Channable-account>
and try importing your products from there, and from there we can take a
look at your product data and see how to make it work for these
marketplaces we spoke about.

Again, thank you for calling in to learn more about Channable. I understand
that this is a lot of information to take in, but I am here to answer any
questions you may have.

Best,

Erica

Technical Support US

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<html><head></head><body><div style=3D"" dir=3D"auto">Hi Richard, Thank you for calling into support earl=
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making the connection to Channable - based on your website, it looks like y=
ou use WordPress and WooCommerce. If you are interested in <a href=
=3D"https://helpcenter.channable.com/hc/en-us/articles/360011095300-How-doe=
s-the-order-connection-work-Order-Handling" target=3D"_blank">order connection</a> add-ons that allow you to handle your products in one place, I rec=
ommend taking a look at this <a href=3D"https://helpcenter.channable=
.com/hc/en-us/articles/360018085180-For-which-Webshop-Platforms-does-Channa=
ble-support-an-order-connection-integration" target=3D"_blank">article</a>=
 and making sure that your webshop supports an order connection. If you are=
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some resources on the marketplaces we support, and how to get connected to =
them via Channable. Channable offers an <a href=3D"https://helpcenter.channa=
ble.com/hc/en-us/articles/360011049460-Setting-up-an-eBay-API" target=3D"_b=
lank">eBay API</a> through which you can create and send listings. If you=
 have variant listings, you will need to delete your pre-existing eBay list=
ings. Otherwise, if you are interested in an order connection add-on, we ne=
ed to make sure the unique ID of the product in your webshop is the same as=
 that in eBay. It looks like LabX and DotMed both pull pr=
oduct information from eBay and create listings based on that. We can discu=
ss whether you would like to maintain this, or if you would prefer to list =
products with a CSV/XML link. This might impact your ability to have an ord=
er connection with this setup. For Facebook - we offer a <a href=3D"https://=
helpcenter.channable.com/hc/en-us/articles/360017116939-Setting-up-a-Facebo=
ok-Shops-feed" target=3D"_blank">feed</sp=
an></a> that allows you to upload your p=
roduct information to Meta and then list your products on Facebook Marketpl=
ace. For=
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/hc/en-us/articles/360015940040-Setting-up-a-AliExpress-API" target=3D"_bla=
nk">API connection</a> through which you can send your product listings. D=
o you currently have a seller account with AliExpress? If so, are you listi=
ng products there? Please let me know where you would be importing your products fr=
om. I suggest that you <a href=3D"https://helpcenter.channable.com/h=
c/en-us/articles/360011221799-Creating-a-Channable-account" target=3D"_blan=
k">sign up for Channable</a><s=
pan style=3D"font-size:11pt"> and try importing your products from there, a=
nd from there we can take a look at your product data and see how to make i=
t work for these marketplaces we spoke about. Again, thank you for calling in to le=
arn more about Channable. I understand that this is a lot of information to=
 take in, but I am here to answer any questions you may have. Best,EricaTechnical Support US</=
div><img width=3D"1" height=3D"1" style=3D"display:none" alt=3D"" src=3D"ht=
tps://cv6VX04.na1.hs-service-engage.com/Cto/5B+23284/cv6VX04/R5R8b48XrN99fZ=
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