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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 19 Sep 2024 21:37:24 -0400
Date: Fri, 20 Sep 2024 01:36:32 +0000 (GMT)
From: SHD WATS US-Technical Support <us-technicalsupport@veolia.com>
Reply-To: sievers.techsupport@veolia.com
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <9q92T000000000000000000000000000000000000000000000SK38GS00cDgFzh-rRFawGO7ATbYtrw@sfdc.net>
Subject: SAPAS LLC Case # 06340968
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 Content preview:  Dear , Thank you for reaching out to Veolia’s Analytical
    Instruments. We have received your email and created case 06340968 to capture
    this request. A Technical Support Associate will reach out to s [...] 
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------=_Part_9363_1421281091.1726796192506
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Dear ,=A0
Thank you for reaching out to=A0Veolia=92s Analytical Instruments. We have =
received your email and created case 06340968 to capture this request. A Te=
chnical Support Associate will reach out to shortly to discuss your case.
FOR ALL INQUIRIES REGARDING THIS CASE PLEASE REPLY ALL TO THIS E-MAIL THREA=
D
To expedite your request please provide the following information:
=B7 Serial number of Instrument:=B7 Standards lot/batch information:=B7 Sup=
plemental information such as pictures, exports, printouts, or examples.
We look forward to resolving your case as quickly as possible, if at any ti=
me you feel this is not progressing as you would like, ask the technical su=
pport associate to escalate to a field or factory service option for instru=
ment repairs. Associated fees may be applied depending on the warranty and =
contract coverage for the instrument.
Details around warranty and contract coverage can be made available upon re=
quest.=A0
Best Regards,
Veolia=92s Analytical InstrumentsTechnical Support Team
------=_Part_9363_1421281091.1726796192506
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"font-size: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font style=3D"=
" face=3D"Arial, sans-serif">Dear ,&nbsp;</font></div><div style=3D"font-si=
ze: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font face=3D"Arial, sa=
ns-serif"><br></font></div><div style=3D"color: rgb(0, 0, 0); font-family: =
arial;"><font face=3D"Arial, sans-serif" style=3D"color: rgb(0, 0, 0); font=
-family: arial;"><font face=3D"arial" style=3D""><span style=3D"font-size: =
12pt;">Thank you for </span>reaching <span style=3D"font-size: 12pt;">out t=
o&nbsp;</span></font></font><span style=3D"background-color: rgb(255, 255, =
255); font-family: Arial, Helvetica, sans-serif;">Veolia=92s Analytical Ins=
truments</span><span style=3D"font-size: 12pt;">. We have received your ema=
il and created case 06340968 to capture this request. A Technical Support A=
ssociate will reach out to shortly to discuss your case.</span></div><div s=
tyle=3D"font-size: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font fa=
ce=3D"Arial, sans-serif"><br></font></div><div style=3D"font-size: 12pt; co=
lor: rgb(0, 0, 0); font-family: arial;"><u data-renderer-mark=3D"true" styl=
e=3D"color: rgb(23, 43, 77); font-family: -apple-system, BlinkMacSystemFont=
, &quot;Segoe UI&quot;, Roboto, Oxygen, Ubuntu, &quot;Fira Sans&quot;, &quo=
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; letter-spacing: -0.07px; white-space: pre-wrap; background-color: rgb(255=
, 255, 255);">FOR ALL INQUIRIES REGARDING THIS CASE PLEASE REPLY ALL TO THI=
S E-MAIL THREAD</u></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0)=
; font-family: arial;"><font face=3D"Arial, sans-serif"><br></font></div><d=
iv style=3D"font-size: 12pt; color: rgb(0, 0, 0); font-family: arial;"><fon=
t face=3D"Arial, sans-serif">To expedite your request please provide the fo=
llowing information:</font></div><div style=3D"font-size: 12pt; color: rgb(=
0, 0, 0); font-family: arial;"><font face=3D"Arial, sans-serif"><br></font>=
</div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); font-family: aria=
l;"><font style=3D"" face=3D"Arial, sans-serif">=B7 Serial number of Instru=
ment:</font></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); font-=
family: arial;"><font face=3D"Arial, sans-serif">=B7 Standards lot/batch in=
formation:</font></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); =
font-family: arial;"><font style=3D"" face=3D"Arial, sans-serif">=B7 Supple=
mental information such as pictures, exports, printouts, or examples.</font=
></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); font-family: ari=
al;"><font face=3D"Arial, sans-serif"><br></font></div><div style=3D"font-s=
ize: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font face=3D"Arial, s=
ans-serif">We look forward to resolving your case as quickly as possible, i=
f at any time you feel this is not progressing as you would like, ask the t=
echnical support associate to escalate to a field or factory service option=
 for instrument repairs. Associated fees may be applied depending on the wa=
rranty and contract coverage for the instrument.</font></div><div style=3D"=
font-size: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font face=3D"Ar=
ial, sans-serif"><br></font></div><div style=3D"font-size: 12pt; color: rgb=
(0, 0, 0); font-family: arial;"><font face=3D"Arial, sans-serif">Details ar=
ound warranty and contract coverage can be made available upon request.&nbs=
p;</font></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); font-fam=
ily: arial;"><font face=3D"Arial, sans-serif"><br></font></div><div style=
=3D"font-size: 12pt; color: rgb(0, 0, 0); font-family: arial;"><font face=
=3D"Arial, sans-serif">Best Regards,</font></div><div style=3D"font-size: 1=
2pt; color: rgb(0, 0, 0); font-family: arial;"><font face=3D"Arial, sans-se=
rif"><br></font></div><div style=3D""><span style=3D"font-family: Arial, He=
lvetica, sans-serif; background-color: rgb(255, 255, 255);">Veolia=92s Anal=
ytical Instruments</span></div><div style=3D"font-size: 12pt; color: rgb(0,=
 0, 0); font-family: arial;"><font face=3D"Arial, sans-serif">Technical Sup=
port Team</font></div><div style=3D"font-size: 12pt; color: rgb(0, 0, 0); f=
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