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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 23 Sep 2024 08:01:09 -0400
From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Chiller Issue with high pressure
Thread-Topic: Chiller Issue with high pressure
Thread-Index: AQHbC4f3CCfejBk23UWlKczY7MtdsLJhKfyAgAOE7A8=
Date: Mon, 23 Sep 2024 12:00:00 +0000
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 Content preview:  Hello, Unfortunately, I will be requesting a refund and sending
    the chiller back. I turned it on yesterday and before I could attempt to
   locate the blockage, I noticed that the unit was no longer cooling the [...]
    
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Hello,

Unfortunately, I will be requesting a refund and sending the chiller back. =
 I turned it on yesterday and before I could attempt to locate the blockage=
, I noticed that the unit was no longer cooling the water.  My setpoint was=
 20deg and it was triggering my alarm at 26deg.  I am not happy as I now lo=
se my customs fees that I paid ($600) and will need to return the unit back=
 to you.  Please text me at 647-223-7256 and we can discuss in detail the n=
ew issue.

Sam

________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Friday, September 20, 2024 5:03 PM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

I haven=92t had luck getting ahold of tech support.  I did find this owners=
 manual; section 7.     https://www.nanofab.utah.edu/wp-content/uploads/202=
2/10/ThermoFlex-Manual.pdf

I am looking through it.

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca>
Sent: Friday, September 20, 2024 1:08 PM
To: rcruz@sapasequipment.com
Subject: Chiller Issue with high pressure

Sam Scozzaro

m/z Solutions Inc.

For all of your Mass Spec needs

647-223-7256

samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzsolutions.ca>

--_000_YT1PR01MB8939BF22C5B7220728FCC05AD76F2YT1PR01MB8939CANP_
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Hello,&nbsp;</div>
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olor: rgb(0, 0, 0);">
Unfortunately, I will be requesting a refund and sending the chiller back.&=
nbsp; I turned it on yesterday and before I could attempt to locate the blo=
ckage, I noticed that the unit was no longer cooling the water.&nbsp; My se=
tpoint was 20deg and it was triggering my
 alarm at 26deg.&nbsp; I am not happy as I now lose my customs fees that I =
paid ($600) and will need to return the unit back to you.&nbsp; Please text=
 me at 647-223-7256 and we can discuss in detail the new issue.&nbsp;&nbsp;=
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
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Sam</div>
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<br>
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<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Friday, September 20, 2024 5:03 PM<br>
<b>To:</b> SALVATORE SCOZZARO &lt;samscozzaro@mzsolutions.ca&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure</font>
<div>&nbsp;</div>
</div>
<style>

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<div lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" style=3D"word-wrap:b=
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<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Hi Sam,&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">I haven=92t had luck getting ahold of tech suppo=
rt.&nbsp; I did find this owners manual; section 7.&nbsp; &nbsp;&nbsp;&nbsp=
;<a href=3D"https://www.nanofab.utah.edu/wp-content/uploads/2022/10/ThermoF=
lex-Manual.pdf">https://www.nanofab.utah.edu/wp-content/uploads/2022/10/The=
rmoFlex-Manual.pdf</a>&nbsp;&nbsp;&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">I am looking through it.&nbsp;
<i></i></span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> SALVATORE SCOZZARO &lt;sam=
scozzaro@mzsolutions.ca&gt;
<br>
<b>Sent:</b> Friday, September 20, 2024 1:08 PM<br>
<b>To:</b> rcruz@sapasequipment.com<br>
<b>Subject:</b> Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div id=3D"x_Signature">
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Sam Scozzaro</span></p=
>
</div>
<div>
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:28.0pt; font-family:&q=
uot;Constantia&quot;,serif; color:black; background:white">m/z
</span></b><b><span style=3D"font-size:28.0pt; font-family:&quot;Constantia=
&quot;,serif; color:#366092; background:white">Solutions</span></b><b><span=
 style=3D"font-size:28.0pt; font-family:&quot;Constantia&quot;,serif; color=
:black; background:white">&nbsp;Inc.</span></b><span style=3D"font-size:28.=
0pt; font-family:&quot;Constantia&quot;,serif"></span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Constantia&quot;,serif; color:black; background:white">For all of your =
Mass Spec needs</span></b><span style=3D"font-size:11.0pt; font-family:&quo=
t;Constantia&quot;,serif; color:black"></span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">647-223-7256</span></p=
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<p class=3D"x_MsoNormal"><span style=3D"color:black"><a href=3D"mailto:sams=
cozzaro@mzsolutions.ca">samscozzaro@mzsolutions.ca</a></span></p>
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