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From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Subject: Re: Chiller Issue with high pressure
Thread-Topic: Chiller Issue with high pressure
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Date: Fri, 27 Sep 2024 12:00:00 +0000
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 Content preview:  Hi Rich, I will get back to you on Monday; I need to see if
    I can find someone to charge up the coolant on the system. My customer has
    purchased a new unit from Thermo as they could not wait any longer for a
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Hi Rich,

I will get back to you on Monday; I need to see if I can find someone to ch=
arge up the coolant on the system.   My customer has purchased a new unit f=
rom Thermo as they could not wait any longer for a replacement.  I need to =
see which scenario makes sense to me.

Thanks,
Sam

________________________________
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, September 25, 2024 7:56 PM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca>
Subject: FW: Chiller Issue with high pressure

Added information noted in red

From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Wednesday, September 25, 2024 6:37 PM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

So I was able to speak with a Thermo tech regarding the two issues: 1)  PSI=
 shows reading much higher than set temp  2)  Cooling

ISSUE 1

*   After describing the issue of higher PSI reading, he feels almost cer=
tain it is a faulty sensor ( or as he calls it, the pressure transducer).
     *   This is a maintenance item that needs replacement after certain ho=
urs of operation.
     *   Part number for the sensor is 84759.  They have it in stock.
        *   Cost: $126
        *   Where to purchase online: https://www.labequipmentparts.com/sea=
rch/searchLabware.aspx
  *   It could also be the pump head (part# 084755) but likely not the case=
 as typically there is a  lower PSI reading than the set point( the opposit=
e of what this unit is doing).

ISSUE 2

*   If unit sits for a long time without being used it depletes its freon
  *   Solution is have someone install freon into the unit

MY 2 PROPOSALS

1.  Send you / refund you $400 which should take care of these costs. In =
this case you would order parts and have freon installed
  2.  I order you part(s) .
     *   I assume you don=92t need a tech to install sensor
     *   I pay for the cost of a tech to install freon.  They can also insp=
ect cooling system while they are at it.

Let me know what you think.

Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Wednesday, September 25, 2024 8:49 AM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzs=
olutions.ca>>
Subject: RE: Chiller Issue with high pressure

So let me suggest another option;  I provide you a partial refund of  $400(=
 about 50% of the proceeds I received and all my profits from ebay) .  This=
 to cover cost of hiring a local technician to repair.  That instead of loo=
sing your import duty payment and avoid further shipping costs.

Again, I apologize for the issues incurred but be assured these did not app=
ear before shipping out to you.

Let me know what you thoughts are.

Rich

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzs=
olutions.ca>>
Sent: Wednesday, September 25, 2024 8:35 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Chiller Issue with high pressure

Hi Rich,

I will be hone tomorrow and available if you can send a technician next wee=
k, that would work.  I would like to see it working but I need to be 100% c=
onfident in the unit, if not I will have to return it.

Sam

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, September 23, 2024 7:12 AM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzsol=
utions.ca>>
Subject: RE: Chiller Issue with high pressure

Would you allow me a couple days( maybe till end of week) to try and resolv=
e?  If by the end of week, the issues aren=92t resolved to your satisfactio=
n; you send it back for a full refund.  This would save on the custom dutie=
s you paid and me having to send you a full refund.

Let me know what you think.

Rich

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Monday, September 23, 2024 7:57 AM
To: 'SALVATORE SCOZZARO' <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzs=
olutions.ca>>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

Disappointing to hear these issues.  As noted on listing, these issues were=
n=92t there when it was shipped.  Regardless, my focus now is to resolve.  =
If you want to return, I understand. I would like to offer you the option o=
f hiring a repair technician which I would pay for.  Is this a possible con=
sideration?

Rich

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzs=
olutions.ca>>
Sent: Monday, September 23, 2024 7:00 AM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Re: Chiller Issue with high pressure

Hello,

Unfortunately, I will be requesting a refund and sending the chiller back. =
 I turned it on yesterday and before I could attempt to locate the blockage=
, I noticed that the unit was no longer cooling the water.  My setpoint was=
 20deg and it was triggering my alarm at 26deg.  I am not happy as I now lo=
se my customs fees that I paid ($600) and will need to return the unit back=
 to you.  Please text me at 647-223-7256 and we can discuss in detail the n=
ew issue.

Sam

________________________________

From: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com> <rcruz@sapa=
sequipment.com<mailto:rcruz@sapasequipment.com>>
Sent: Friday, September 20, 2024 5:03 PM
To: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzsol=
utions.ca>>
Subject: RE: Chiller Issue with high pressure

Hi Sam,

I haven=92t had luck getting ahold of tech support.  I did find this owners=
 manual; section 7.     https://www.nanofab.utah.edu/wp-content/uploads/202=
2/10/ThermoFlex-Manual.pdf

I am looking through it.

From: SALVATORE SCOZZARO <samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzs=
olutions.ca>>
Sent: Friday, September 20, 2024 1:08 PM
To: rcruz@sapasequipment.com<mailto:rcruz@sapasequipment.com>
Subject: Chiller Issue with high pressure

Sam Scozzaro

m/z Solutions Inc.

For all of your Mass Spec needs

647-223-7256

samscozzaro@mzsolutions.ca<mailto:samscozzaro@mzsolutions.ca>

--_000_YT1PR01MB8939D0984BEEB975EE2A591DD76B2YT1PR01MB8939CANP_
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I will get back to you on Monday; I need to see if I can find someone to ch=
arge up the coolant on the system.&nbsp; &nbsp;My customer has purchased a =
new unit from Thermo as they could not wait any longer for a replacement.&n=
bsp; I need to see which scenario makes sense to
 me.</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Thanks,&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
Sam</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: rgb(0, 0, 0);">
<br>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> rcruz@sapasequipment.=
com &lt;rcruz@sapasequipment.com&gt;<br>
<b>Sent:</b> Wednesday, September 25, 2024 7:56 PM<br>
<b>To:</b> SALVATORE SCOZZARO &lt;samscozzaro@mzsolutions.ca&gt;<br>
<b>Subject:</b> FW: Chiller Issue with high pressure</font>
<div>&nbsp;</div>
</div>
<style>

</style>
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple" style=3D"word-wrap:break=
-word">
<div class=3D"x_WordSection1">
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Added information
<span style=3D"color:red">noted in red </span></span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> rcruz@sapasequipment.com &=
lt;rcruz@sapasequipment.com&gt;
<br>
<b>Sent:</b> Wednesday, September 25, 2024 6:37 PM<br>
<b>To:</b> 'SALVATORE SCOZZARO' &lt;samscozzaro@mzsolutions.ca&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Hi Sam,</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">So I was able to speak with a Thermo tech regard=
ing the two issues: 1)&nbsp; PSI shows reading much higher than set temp&nb=
sp; 2)&nbsp; Cooling&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">ISSUE 1</span></p>
<ul type=3D"disc" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">After describi=
ng the issue of higher PSI reading, he feels almost certain it is a faulty =
sensor ( or as he calls it, the pressure transducer).
</span></li><ul type=3D"circle" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">This is a main=
tenance item that needs replacement after certain hours of operation.</span=
></li><li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span styl=
e=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">Part num=
ber for the sensor is 84759.&nbsp; They have it in stock.
</span></li><ul type=3D"square" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"color:red; margin-left:0in"><span=
 style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">Cos=
t: $126</span></li><li class=3D"x_MsoListParagraph" style=3D"margin-left:0i=
n"><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-se=
rif; color:red">Where to purchase online</span><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">:
<a href=3D"https://www.labequipmentparts.com/search/searchLabware.aspx">htt=
ps://www.labequipmentparts.com/search/searchLabware.aspx</a>&nbsp;
</span></li></ul>
</ul>
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">It could also =
be the pump head (part# 084755) but likely not the case as typically there =
is a &nbsp;lower PSI reading than the set point( the
 opposite of what this unit is doing).</span></li></ul>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">ISSUE 2</span></p>
<ul type=3D"disc" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">If unit sits f=
or a long time without being used it depletes its freon</span></li><li clas=
s=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"font-size=
:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">Solution is have someo=
ne install freon into the unit</span></li></ul>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">MY 2 PROPOSALS</span></p>
<ol start=3D"1" type=3D"1" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">Send you / ref=
und you $400 which should take care of these costs. In this case you would =
order parts and have freon installed</span></li><li class=3D"x_MsoListParag=
raph" style=3D"margin-left:0in"><span style=3D"font-size:11.0pt; font-famil=
y:&quot;Calibri&quot;,sans-serif">I order you part(s) .</span></li><ol star=
t=3D"1" type=3D"a" style=3D"margin-top:0in">
<li class=3D"x_MsoListParagraph" style=3D"margin-left:0in"><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">I assume you d=
on=92t need a tech to install sensor</span></li><li class=3D"x_MsoListParag=
raph" style=3D"margin-left:0in"><span style=3D"font-size:11.0pt; font-famil=
y:&quot;Calibri&quot;,sans-serif">I pay for the cost of a tech to install f=
reon.&nbsp; They can also inspect cooling system while they are at it.
</span></li></ol>
</ol>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Let me know what you think.&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Rich</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif">
<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> &l=
t;<a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&=
gt;
<br>
<b>Sent:</b> Wednesday, September 25, 2024 8:49 AM<br>
<b>To:</b> 'SALVATORE SCOZZARO' &lt;<a href=3D"mailto:samscozzaro@mzsolutio=
ns.ca">samscozzaro@mzsolutions.ca</a>&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">So let me suggest another option;&nbsp; I provid=
e you a partial refund of&nbsp; $400( about 50% of the proceeds I received =
and all my profits from ebay) .&nbsp; This to cover cost of hiring
 a local technician to repair.&nbsp; That instead of loosing your import du=
ty payment and avoid further shipping costs.&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Again, I apologize for the issues incurred but b=
e assured these did not appear before shipping out to you.&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Let me know what you thoughts are.&nbsp;&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Rich
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> SALVATORE SCOZZARO &lt;</s=
pan><a href=3D"mailto:samscozzaro@mzsolutions.ca"><span style=3D"font-size:=
11.0pt; font-family:&quot;Calibri&quot;,sans-serif">samscozzaro@mzsolutions=
.ca</span></a><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&qu=
ot;,sans-serif">&gt;
<br>
<b>Sent:</b> Wednesday, September 25, 2024 8:35 AM<br>
<b>To:</b> </span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=
=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">rcruz@sap=
asequipment.com</span></a><span style=3D"font-size:11.0pt; font-family:&quo=
t;Calibri&quot;,sans-serif"><br>
<b>Subject:</b> Re: Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<div>
<p class=3D"x_MsoNormal">Hi Rich,&nbsp;</p>
</div>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"x_MsoNormal">I will be hone tomorrow and available if you can s=
end a technician next week, that would work. &nbsp;I would like to see it w=
orking but I need to be 100% confident in the unit, if not I will have to r=
eturn it. &nbsp;</p>
</div>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
<div>
<p class=3D"x_MsoNormal">Sam</p>
</div>
<div id=3D"x_mail-editor-reference-message-container">
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"font-family:&quot;Calibri&quot;,=
sans-serif">From:</span></b><span style=3D"font-family:&quot;Calibri&quot;,=
sans-serif">
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=3D"font-fami=
ly:&quot;Calibri&quot;,sans-serif">rcruz@sapasequipment.com</span></a><span=
 style=3D"font-family:&quot;Calibri&quot;,sans-serif"> &lt;</span><a href=
=3D"mailto:rcruz@sapasequipment.com"><span style=3D"font-family:&quot;Calib=
ri&quot;,sans-serif">rcruz@sapasequipment.com</span></a><span style=3D"font=
-family:&quot;Calibri&quot;,sans-serif">&gt;<br>
<b>Sent:</b> Monday, September 23, 2024 7:12 AM<br>
<b>To:</b> SALVATORE SCOZZARO &lt;</span><a href=3D"mailto:samscozzaro@mzso=
lutions.ca"><span style=3D"font-family:&quot;Calibri&quot;,sans-serif">sams=
cozzaro@mzsolutions.ca</span></a><span style=3D"font-family:&quot;Calibri&q=
uot;,sans-serif">&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure </span></p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"font-family:&quot;Calibri&quot;,san=
s-serif">&nbsp;</span></p>
</div>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Would you allow me a couple days( maybe till end=
 of week) to try and resolve?&nbsp; If by the end of week, the issues aren=
=92t resolved to your satisfaction; you send it back for
 a full refund.&nbsp; This would save on the custom duties you paid and me =
having to send you a full refund.&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Let me know what you think.&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Rich</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif">
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=3D"font-size=
:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">rcruz@sapasequipment.c=
om</span></a><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quo=
t;,sans-serif"> &lt;</span><a href=3D"mailto:rcruz@sapasequipment.com"><spa=
n style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">rc=
ruz@sapasequipment.com</span></a><span style=3D"font-size:11.0pt; font-fami=
ly:&quot;Calibri&quot;,sans-serif">&gt;
<br>
<b>Sent:</b> Monday, September 23, 2024 7:57 AM<br>
<b>To:</b> 'SALVATORE SCOZZARO' &lt;</span><a href=3D"mailto:samscozzaro@mz=
solutions.ca"><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&qu=
ot;,sans-serif">samscozzaro@mzsolutions.ca</span></a><span style=3D"font-si=
ze:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Hi Sam,&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Disappointing to hear these issues.&nbsp; As not=
ed on listing, these issues weren=92t there when it was shipped.&nbsp; Rega=
rdless, my focus now is to resolve.&nbsp; If you want to return,
 I understand. I would like to offer you the option of hiring a repair tech=
nician which I would pay for.&nbsp; Is this a possible consideration?&nbsp;
</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">Rich</span></p>
<p class=3D"x_MsoNormal"><span style=3D"font-size:11.0pt; font-family:&quot=
;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif">From:</span></b><span style=3D"font-size:11.0=
pt; font-family:&quot;Calibri&quot;,sans-serif"> SALVATORE SCOZZARO &lt;</s=
pan><a href=3D"mailto:samscozzaro@mzsolutions.ca"><span style=3D"font-size:=
11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:#0563C1">samscozz=
aro@mzsolutions.ca</span></a><span style=3D"font-size:11.0pt; font-family:&=
quot;Calibri&quot;,sans-serif">&gt;
<br>
<b>Sent:</b> Monday, September 23, 2024 7:00 AM<br>
<b>To:</b> </span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=
=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:#05=
63C1">rcruz@sapasequipment.com</span></a><span style=3D"font-size:11.0pt; f=
ont-family:&quot;Calibri&quot;,sans-serif"><br>
<b>Subject:</b> Re: Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_MsoNormal">&nbsp;</p>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Hello,&nbsp;</span></p=
>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Unfortunately, I will =
be requesting a refund and sending the chiller back.&nbsp; I turned it on y=
esterday and before I could attempt to locate the blockage, I noticed that =
the unit was no longer cooling the water.&nbsp;
 My setpoint was 20deg and it was triggering my alarm at 26deg.&nbsp; I am =
not happy as I now lose my customs fees that I paid ($600) and will need to=
 return the unit back to you.&nbsp; Please text me at 647-223-7256 and we c=
an discuss in detail the new issue.&nbsp;&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">Sam</span></p>
</div>
<div>
<p class=3D"x_MsoNormal"><span style=3D"color:black">&nbsp;</span></p>
</div>
<div class=3D"x_MsoNormal" align=3D"center" style=3D"text-align:center">
<hr size=3D"1" width=3D"98%" align=3D"center">
</div>
<div id=3D"x_divRplyFwdMsg">
<p class=3D"x_MsoNormal"><b><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif; color:black">From:</span></b><span style=3D"f=
ont-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:black">
</span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=3D"font-size=
:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:#0563C1">rcruz@s=
apasequipment.com</span></a><span style=3D"font-size:11.0pt; font-family:&q=
uot;Calibri&quot;,sans-serif; color:black"> &lt;</span><a href=3D"mailto:rc=
ruz@sapasequipment.com"><span style=3D"font-size:11.0pt; font-family:&quot;=
Calibri&quot;,sans-serif; color:#0563C1">rcruz@sapasequipment.com</span></a=
><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-seri=
f; color:black">&gt;<br>
<b>Sent:</b> Friday, September 20, 2024 5:03 PM<br>
<b>To:</b> SALVATORE SCOZZARO &lt;</span><a href=3D"mailto:samscozzaro@mzso=
lutions.ca"><span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot=
;,sans-serif; color:#0563C1">samscozzaro@mzsolutions.ca</span></a><span sty=
le=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:b=
lack">&gt;<br>
<b>Subject:</b> RE: Chiller Issue with high pressure</span> </p>
<div>
<p class=3D"x_MsoNormal">&nbsp;</p>
</div>
</div>
<div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">Hi Sam,&nbsp;
</span></p>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">I haven=92t had luck getti=
ng ahold of tech support.&nbsp; I did find this owners manual; section 7.&n=
bsp; &nbsp;&nbsp;&nbsp;</span><a href=3D"https://www.nanofab.utah.edu/wp-co=
ntent/uploads/2022/10/ThermoFlex-Manual.pdf"><span style=3D"font-size:11.0p=
t; font-family:&quot;Calibri&quot;,sans-serif; color:#0563C1">https://www.n=
anofab.utah.edu/wp-content/uploads/2022/10/ThermoFlex-Manual.pdf</span></a>=
<span style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif=
">&nbsp;&nbsp;&nbsp;
</span></p>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">I am looking through it.&n=
bsp;
</span></p>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"font-size:11.=
0pt; font-family:&quot;Calibri&quot;,sans-serif">&nbsp;</span></p>
<div>
<div style=3D"border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"x_xmsonormal" style=3D"margin:0in"><b><span style=3D"font-size:=
11.0pt; font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span s=
tyle=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif"> SALV=
ATORE SCOZZARO &lt;</span><a href=3D"mailto:samscozzaro@mzsolutions.ca"><sp=
an style=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; c=
olor:#0563C1">samscozzaro@mzsolutions.ca</span></a><span style=3D"font-size=
:11.0pt; font-family:&quot;Calibri&quot;,sans-serif">&gt;
<br>
<b>Sent:</b> Friday, September 20, 2024 1:08 PM<br>
<b>To:</b> </span><a href=3D"mailto:rcruz@sapasequipment.com"><span style=
=3D"font-size:11.0pt; font-family:&quot;Calibri&quot;,sans-serif; color:#05=
63C1">rcruz@sapasequipment.com</span></a><span style=3D"font-size:11.0pt; f=
ont-family:&quot;Calibri&quot;,sans-serif"><br>
<b>Subject:</b> Chiller Issue with high pressure</span></p>
</div>
</div>
<p class=3D"x_xmsonormal" style=3D"margin:0in">&nbsp;</p>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div id=3D"x_x_Signature">
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
Sam Scozzaro</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><b><span style=3D"font-size:=
28.0pt; font-family:&quot;Constantia&quot;,serif; color:black; background:w=
hite">m/z
</span></b><b><span style=3D"font-size:28.0pt; font-family:&quot;Constantia=
&quot;,serif; color:#366092; background:white">Solutions</span></b><b><span=
 style=3D"font-size:28.0pt; font-family:&quot;Constantia&quot;,serif; color=
:black; background:white">&nbsp;Inc.</span></b></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><b><span style=3D"font-size:=
11.0pt; font-family:&quot;Constantia&quot;,serif; color:black; background:w=
hite">For all of your Mass Spec needs</span></b></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
647-223-7256</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><a href=3D"mailto:samscozzar=
o@mzsolutions.ca"><span style=3D"color:#0563C1">samscozzaro@mzsolutions.ca<=
/span></a></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
</div>
<div>
<p class=3D"x_xmsonormal" style=3D"margin:0in"><span style=3D"color:black">=
&nbsp;</span></p>
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