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✏️ Editing: 1728865882.M632319P3814612.aristoteles.x5servers.net,S=24411,W=24867:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Sun, 13 Oct 2024 20:31:22 -0400
Date: Mon, 14 Oct 2024 00:30:39 +0000
From: TaskRabbit Support <help@taskrabbit.com>
Reply-To: TaskRabbit Support <help@taskrabbit.com>
To: RICHARD CRUZ <rcruz@sapasequipment.com>
Message-ID: <GVW27N6ZN9Z_670c662f67a04_5739bc279459d_sprut@zendesk.com>
In-Reply-To: <CH0PR08MB8616EC7DAD9C15F70CC6E86BA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
 <GVW27N6ZN9Z_67081b2f7bc0a_6139bc261760_sprut@zendesk.com>
References: <GVW27N6ZN9Z@zendesk.com>
 <GVW27N6ZN9Z_67081b2f7bc0a_6139bc261760_sprut@zendesk.com>
 <GVW27N6ZN9Z_670815464d680_5739bc1105c0_sprut@zendesk.com>
 <CH0PR08MB8616EC7DAD9C15F70CC6E86BA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
 <CH0PR08MB861648BFDF5B5D75006EC86EA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!
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##- Please type your reply above this line -##=0D
=0D
----------------------------------------------=0D
=0D
Eina, Oct 13, 2024, 5:30=E2=80=AFPM PDT=0D
=0D
Hi Richard,=0D
=0D
Thank you for responding to our message. We completely understand your si=
tuation and appreciate your cooperation. As much as we=E2=80=99d love to =
help, we unfortunately cannot proceed any further without the requested p=
hotos.=0D
=0D
No worries, though! You can still reply to this email and send the photos=
 anytime before **10/25/2024.** Once we receive them, we=E2=80=99ll be ab=
le to assist you further.=0D
=0D
If you have any questions, feel free to reach out.=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 10, 2024, 11:24=E2=80=AFAM PDT=0D
=0D
THE ONLY PICTURE i HAVE( AS i AM NOT IN THE SAME CITY) IS THE ONE jOSE TO=
OK AND PUT ON YOUR THREAD. iT SHOWS ONE COMPPLETED PALLET. tHERE ARE 2 MO=
RE THAT NEED TO BE PACKED.=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Thursday, October 10, 2024 1:21 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
----------------------------------------------=0D
=0D
Eina, Oct 10, 2024, 11:21=E2=80=AFAM PDT=0D
=0D
Hi Richard,=0D
=0D
I hope you are doing well!=0D
=0D
Thanks for your prompt response to this matter and for sharing the inform=
ation,=0D
=0D
Please send the photos of the task.=0D
=0D
I'm looking forward to your response!=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 10, 2024, 11:07=E2=80=AFAM PDT=0D
=0D
So, two taskers arrived to complete scheduled task. Involves packing 8 it=
ems; all details were provided ahead of time along with a step by step. A=
s I have hired over 100 taskers for similar job we know how to complete p=
roperly. During task, one of the taskers had to leave early; after discus=
sing with him the reason I understood and did not hold it against him. As=
 a matter of fact, I am going to pay him for 4 hours even though he only =
worked for one hour. The other tasker, Jose, mentioned he would stay and =
complete on his own. I told him that if he needed any help the personnel =
at the lab would help him. He agreed but about an hour later I received a=
n email from him stating that he was sorry and could not complete the tas=
k. He did not bother to consult with me first. I am left hanging with an =
incomplete task. I will not pay for Jose's 4 hours charged. I will pay fo=
r Julios 4 hours. I have to reschedule 2 more taskers to come out and com=
plete the job. Very disappointed.=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Thursday, October 10, 2024 12:56 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
----------------------------------------------=0D
=0D
Eina, Oct 10, 2024, 10:56=E2=80=AFAM PDT=0D
=0D
Hi Richard,=0D
=0D
I=E2=80=99m so sorry to hear about your recent experience using Taskrabbi=
t. I=E2=80=99m here to help investigate further to get you to a resolutio=
n.=0D
=0D
To keep your case moving forward, I need to gather more information from =
you.=0D
=0D
Please reply here by **10/25/2024** with the following applicable informa=
tion:=0D
=0D
=0D
- Summary of what went wrong on the task=0D
- Detail shots and full-length photos relevant to your concern=0D
=0D
I know this ask may seem like a lot, but this information will help our t=
eam better understand the scope of this issue to ensure we=E2=80=99re abl=
e to offer a resolution that best suits your situation.=0D
=0D
Please keep in mind, that to keep this case open, we need the information=
 within 14 days.=0D
=0D
Thanks for letting us know about your situation and we look forward to he=
aring from you soon!=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[GVW27N-6ZN9Z]=

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<!DOCTYPE html><html><head>=0D
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    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>=0D
    <p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td wid=
th=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">  =
    <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0=
" style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>=
                    <td width=3D"100%" style=3D"padding: 0; margin: 0;" v=
align=3D"top">            <p style=3D"font-family:'Lucida Grande','Lucida=
 Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; =
line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b=
1d1e;" dir=3D"ltr">                                                <stron=
g>Eina</strong> (Taskrabbit Support)                                     =
     </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans=
 Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-=
height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbb=
bb;" dir=3D"ltr">              Oct 13, 2024, 5:30=E2=80=AFPM PDT         =
   </p>                                    <div class=3D"zd-comment" dir=3D=
"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Ri=
chard,<br>&nbsp;<br>Thank you for responding to our message. We completel=
y understand your situation and appreciate your cooperation. As much as w=
e=E2=80=99d love to help, we unfortunately cannot proceed any further wit=
hout the requested photos.<br>&nbsp;<br>No worries, though! You can still=
 reply to this email and send the photos anytime before <strong>10/25/202=
4.</strong> Once we receive them, we=E2=80=99ll be able to assist you fur=
ther.<br>&nbsp;<br>If you have any questions, feel free to reach out.<br>=
<div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-hei=
ght: 22px; margin: 15px 0;">Best Regards,</p><p dir=3D"ltr" style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0;">Eina.<br>=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"lt=
r"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0=
" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <=
td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c=
5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbod=
y><tr>                    <td width=3D"100%" style=3D"padding: 0; margin:=
 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','=
Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: =
15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; col=
or:#1b1d1e;" dir=3D"ltr">                              <strong>RICHARD CR=
UZ</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 10, 20=
24, 11:24=E2=80=AFAM PDT            </p>                                 =
   <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;" dir=3D"ltr">THE ONLY PICTURE i HAVE( AS i AM NOT IN =
THE SAME CITY) IS THE ONE jOSE TOOK AND PUT ON YOUR THREAD. iT SHOWS ONE =
COMPPLETED PALLET. tHERE ARE 2 MORE THAT NEED TO BE PACKED.<br>__________=
______________________<br>From: TaskRabbit Support &lt;<a href=3D"mailto:=
help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt;<br>Se=
nt: Thursday, October 10, 2024 1:21 PM<br>To: RICHARD CRUZ &lt;<a href=3D=
"mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment=
.com</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 9150682 has=
 been updated!</p></div>                      </td>        </tr>      </t=
body></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table cl=
ass=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout:fixed;" role=3D"presentation">        <tbody><tr>          =
          <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"t=
op">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heigh=
t: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr">                                                <strong>Eina</st=
rong> (Taskrabbit Support)                                          </p> =
           <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode',=
'Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25=
px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D=
"ltr">              Oct 10, 2024, 11:21=E2=80=AFAM PDT            </p>   =
                                 <div class=3D"zd-comment" dir=3D"auto" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Richard,<b=
r>&nbsp;<br>I hope you are doing well!<br>&nbsp;<br>Thanks for your promp=
t response to this matter and for sharing the information,<br>&nbsp;<br>P=
lease send the photos of the task.<br>&nbsp;<br>I'm looking forward to yo=
ur response!<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0;">Best Regards,</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Eina.<br>=
=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"lt=
r"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0=
" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <=
td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c=
5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbod=
y><tr>                    <td width=3D"100%" style=3D"padding: 0; margin:=
 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','=
Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: =
15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; col=
or:#1b1d1e;" dir=3D"ltr">                              <strong>RICHARD CR=
UZ</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 10, 20=
24, 11:07=E2=80=AFAM PDT            </p>                                 =
   <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;" dir=3D"ltr">So, two taskers arrived to complete sche=
duled task. Involves packing 8 items; all details were provided ahead of =
time along with a step by step. As I have hired over 100 taskers for simi=
lar job we know how to complete properly. During task, one of the taskers=
 had to leave early; after discussing with him the reason I understood an=
d did not hold it against him. As a matter of fact, I am going to pay him=
 for 4 hours even though he only worked for one hour. The other tasker, J=
ose, mentioned he would stay and complete on his own. I told him that if =
he needed any help the personnel at the lab would help him. He agreed but=
 about an hour later I received an email from him stating that he was sor=
ry and could not complete the task. He did not bother to consult with me =
first. I am left hanging with an incomplete task. I will not pay for Jose=
's 4 hours charged. I will pay for Julios 4 hours. I have to reschedule 2=
 more taskers to come out and complete the job. Very disappointed.<br>___=
_____________________________<br>From: TaskRabbit Support &lt;<a href=3D"=
mailto:help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt=
;<br>Sent: Thursday, October 10, 2024 12:56 PM<br>To: RICHARD CRUZ &lt;<a=
 href=3D"mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapase=
quipment.com</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 915=
0682 has been updated!</p></div>                      </td>        </tr> =
     </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><=
table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=
=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">    =
  <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>  =
                  <td width=3D"100%" style=3D"padding: 0; margin: 0;" val=
ign=3D"top">            <p style=3D"font-family:'Lucida Grande','Lucida S=
ans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; li=
ne-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d=
1e;" dir=3D"ltr">                                                <strong>=
Eina</strong> (Taskrabbit Support)                                       =
   </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans U=
nicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-he=
ight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb=
;" dir=3D"ltr">              Oct 10, 2024, 10:56=E2=80=AFAM PDT          =
  </p>                                    <div class=3D"zd-comment" dir=3D=
"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Ri=
chard,<br><br>I=E2=80=99m so sorry to hear about your recent experience u=
sing Taskrabbit. I=E2=80=99m here to help investigate further to get you =
to a resolution.<br><br>To keep your case moving forward, I need to gathe=
r more information from you.<br><br>Please reply here by <strong>10/25/20=
24</strong> with the following applicable information:<br>&nbsp;<br><ul s=
tyle=3D"padding-left: 15px; list-style-type: disc; margin: 10px 0 15px 30=
px;" dir=3D"auto"><li style=3D"line-height: 22px; margin: 10px 0;">Summar=
y of what went wrong on the task</li><li style=3D"line-height: 22px; marg=
in: 10px 0;">Detail shots and full-length photos relevant to your concern=
</li></ul><br>I know this ask may seem like a lot, but this information w=
ill help our team better understand the scope of this issue to ensure we=E2=
=80=99re able to offer a resolution that best suits your situation.<br>&n=
bsp;<br>Please keep in mind, that to keep this case open, we need the inf=
ormation within 14 days.<br>&nbsp;<br>Thanks for letting us know about yo=
ur situation and we look forward to hearing from you soon!<br><div class=3D=
"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma=
rgin: 15px 0;">Best Regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Eina.<br>=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table></div>=0D
    <div style=3D"color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">=0D
     This email is a service from Taskrabbit Support.=0D
    </div>=0D
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<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
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