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✏️ Editing: 1729116133.M829988P4190612.aristoteles.x5servers.net,S=44803,W=45600:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 16 Oct 2024 18:02:13 -0400
Date: Wed, 16 Oct 2024 22:01:30 +0000
From: TaskRabbit Support <help@taskrabbit.com>
Reply-To: TaskRabbit Support <help@taskrabbit.com>
To: RICHARD CRUZ <rcruz@sapasequipment.com>
Message-ID: <GVW27N6ZN9Z_671037b9ec9eb_5839a84188d0_sprut@zendesk.com>
In-Reply-To: <CH0PR08MB8616EC7DAD9C15F70CC6E86BA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
 <GVW27N6ZN9Z_67101bcc2d631_6439a89384a2_sprut@zendesk.com>
References: <GVW27N6ZN9Z@zendesk.com>
 <GVW27N6ZN9Z_670c662f67a04_5739bc279459d_sprut@zendesk.com>
 <GVW27N6ZN9Z_670815464d680_5739bc1105c0_sprut@zendesk.com>
 <GVW27N6ZN9Z_67081b2f7bc0a_6139bc261760_sprut@zendesk.com>
 <CH0PR08MB8616EC7DAD9C15F70CC6E86BA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
 <CH0PR08MB861648BFDF5B5D75006EC86EA1782@CH0PR08MB8616.namprd08.prod.outlook.com>
 <CH0PR08MB8616E811D4F3AAE44D7C0F4FA1442@CH0PR08MB8616.namprd08.prod.outlook.com>
 <CH0PR08MB8616AA61ACA6AAFEDBE778C6A1462@CH0PR08MB8616.namprd08.prod.outlook.com>
Subject: Request #9150682: Tell us about your support experience!
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##- Please type your reply above this line -##=0D
=0D
Hi RICHARD,=0D
=0D
=0D
We'd love to hear about your interaction with the Customer Support Team!=0D=

=0D
=0D
How would you rate the support you received?=0D
=0D
You can copy the following URL into your browser to rate:=0D
=0D
  https://support.taskrabbit.com/requests/9150682/satisfaction/new/d6dGOv=
5057KP3NdWuXTqvdBvc?locale=3D1=0D
Here's a review of your correspondence with us:=0D
----------------------------------------------=0D
=0D
Eina, Oct 16, 2024, 1:02=E2=80=AFPM PDT=0D
=0D
Hi Richard,=0D
=0D
Thanks for letting us know more about this situation.=0D
=0D
Taskrabbit is a technology platform that allows our users to connect. We =
care deeply about your task experience and want you to have a fantastic c=
ustomer experience. As this wasn't the case this time, we want to make th=
e situation right. In order to do so,=0D
=0D
We=E2=80=99ve refunded your card on file for **$78.32**. You should see t=
his amount back on your card in 4-12 business days.=0D
=0D
I=E2=80=99m glad we were able to resolve your issue today by refunding th=
e amount. We=E2=80=99re always looking for ways to better support you and=
 want to hear your thoughts. We=E2=80=99ll be sending you an emailed surv=
ey within the hour if you have any feedback you=E2=80=99d like to share.=0D=

=0D
Once again, thanks for reaching out to Taskrabbit we=E2=80=99re sorry for=
 any frustration this experience caused. Please let us know if you have a=
ny other questions.=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 16, 2024, 8:47=E2=80=AFAM PDT=0D
=0D
Here are the pics of the unfinishd job.=0D
Pic 1 is what they finished last week.=0D
Pics2-5 is what Jose did not pack and I am having to pack.=0D
=0D
Richard Cruz=0D
Owner=0D
=0D
[Tel=C3=A9fono] 713-502-3780=0D
[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>=0D
[Web] www.sapasequipment.com<http://www.sapasequipment.com/>=0D
=0D
[cid:d10f8125-00c5-4dda-85be-963c587411b6]=0D
=0D
________________________________=0D
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>=0D
Sent: Monday, October 14, 2024 10:23 AM=0D
To: TaskRabbit Support <help@taskrabbit.com>=0D
Subject: Re: Your ticket Call with Richard Cruz - 9150682 has been update=
d!=0D
=0D
So I have scheduled a tasker for this Wednesday to finish the job Jose di=
dnt complete. I will ask this tasker to take pictures of the work Jose di=
d and what he did not complete per your request.=0D
=0D
Richard Cruz=0D
Owner=0D
=0D
[Tel=C3=A9fono] 713-502-3780=0D
[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>=0D
[Web] www.sapasequipment.com<http://www.sapasequipment.com/>=0D
=0D
[cid:7aac6d06-ff8f-42af-bee6-17135bfb2e7e]=0D
=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Sunday, October 13, 2024 7:30 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
Attachment(s):=0D
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X11EqoWQhDNHc/?name=3Dimage.pngimage.png - https://support.taskrabbit.com=
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=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 14, 2024, 8:24=E2=80=AFAM PDT=0D
=0D
So I have scheduled a tasker for this Wednesday to finish the job Jose di=
dnt complete. I will ask this tasker to take pictures of the work Jose di=
d and what he did not complete per your request.=0D
=0D
Richard Cruz=0D
Owner=0D
=0D
[Tel=C3=A9fono] 713-502-3780=0D
[Email] rcruz@sapasequipment.com<mailto:amora@sapasequipment.com>=0D
[Web] www.sapasequipment.com<http://www.sapasequipment.com/>=0D
=0D
[cid:7aac6d06-ff8f-42af-bee6-17135bfb2e7e]=0D
=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Sunday, October 13, 2024 7:30 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
Attachment(s):=0D
image.png - https://support.taskrabbit.com/attachments/token/4Xc4eFd4HQjl=
v7YZN15YhSqHJ/?name=3Dimage.pngimage.png - https://support.taskrabbit.com=
/attachments/token/fFzXJNbkazvnt9o8WNdQz64tV/?name=3Dimage.pngimage.png -=
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=0D
----------------------------------------------=0D
=0D
Eina, Oct 13, 2024, 5:30=E2=80=AFPM PDT=0D
=0D
Hi Richard,=0D
=0D
Thank you for responding to our message. We completely understand your si=
tuation and appreciate your cooperation. As much as we=E2=80=99d love to =
help, we unfortunately cannot proceed any further without the requested p=
hotos.=0D
=0D
No worries, though! You can still reply to this email and send the photos=
 anytime before **10/25/2024.** Once we receive them, we=E2=80=99ll be ab=
le to assist you further.=0D
=0D
If you have any questions, feel free to reach out.=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 10, 2024, 11:24=E2=80=AFAM PDT=0D
=0D
THE ONLY PICTURE i HAVE( AS i AM NOT IN THE SAME CITY) IS THE ONE jOSE TO=
OK AND PUT ON YOUR THREAD. iT SHOWS ONE COMPPLETED PALLET. tHERE ARE 2 MO=
RE THAT NEED TO BE PACKED.=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Thursday, October 10, 2024 1:21 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
----------------------------------------------=0D
=0D
Eina, Oct 10, 2024, 11:21=E2=80=AFAM PDT=0D
=0D
Hi Richard,=0D
=0D
I hope you are doing well!=0D
=0D
Thanks for your prompt response to this matter and for sharing the inform=
ation,=0D
=0D
Please send the photos of the task.=0D
=0D
I'm looking forward to your response!=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
----------------------------------------------=0D
=0D
RICHARD CRUZ, Oct 10, 2024, 11:07=E2=80=AFAM PDT=0D
=0D
So, two taskers arrived to complete scheduled task. Involves packing 8 it=
ems; all details were provided ahead of time along with a step by step. A=
s I have hired over 100 taskers for similar job we know how to complete p=
roperly. During task, one of the taskers had to leave early; after discus=
sing with him the reason I understood and did not hold it against him. As=
 a matter of fact, I am going to pay him for 4 hours even though he only =
worked for one hour. The other tasker, Jose, mentioned he would stay and =
complete on his own. I told him that if he needed any help the personnel =
at the lab would help him. He agreed but about an hour later I received a=
n email from him stating that he was sorry and could not complete the tas=
k. He did not bother to consult with me first. I am left hanging with an =
incomplete task. I will not pay for Jose's 4 hours charged. I will pay fo=
r Julios 4 hours. I have to reschedule 2 more taskers to come out and com=
plete the job. Very disappointed.=0D
________________________________=0D
From: TaskRabbit Support <help@taskrabbit.com>=0D
Sent: Thursday, October 10, 2024 12:56 PM=0D
To: RICHARD CRUZ <rcruz@sapasequipment.com>=0D
Subject: Your ticket Call with Richard Cruz - 9150682 has been updated!=0D=

=0D
----------------------------------------------=0D
=0D
Eina, Oct 10, 2024, 10:56=E2=80=AFAM PDT=0D
=0D
Hi Richard,=0D
=0D
I=E2=80=99m so sorry to hear about your recent experience using Taskrabbi=
t. I=E2=80=99m here to help investigate further to get you to a resolutio=
n.=0D
=0D
To keep your case moving forward, I need to gather more information from =
you.=0D
=0D
Please reply here by **10/25/2024** with the following applicable informa=
tion:=0D
=0D
=0D
- Summary of what went wrong on the task=0D
- Detail shots and full-length photos relevant to your concern=0D
=0D
I know this ask may seem like a lot, but this information will help our t=
eam better understand the scope of this issue to ensure we=E2=80=99re abl=
e to offer a resolution that best suits your situation.=0D
=0D
Please keep in mind, that to keep this case open, we need the information=
 within 14 days.=0D
=0D
Thanks for letting us know about your situation and we look forward to he=
aring from you soon!=0D
=0D
Best Regards,=0D
=0D
Eina.=0D
TaskRabbit Customer Support - help.tr.co=0D
"We're here to help!"=0D
_- US (844) 340-8275 | 8:30 AM - 6:30 PM CT_=0D
_- CA (647) 800-4789 | 8:30 AM - 6:30 PM CT_=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[GVW27N-6ZN9Z]=

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<body style=3D"width: 100%!important; margin: 0; padding: 0;">=0D
  <div style=3D"padding: 10px ; line-height: 18px; font-family: 'Lucida G=
rande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;">=0D
    <div style=3D"color: #b5b5b5;">##- Please type your reply above this =
line -##</div>=0D
    <p dir=3D"ltr">Hi RICHARD,</p><p dir=3D"ltr">We'd love to hear about =
your interaction with the Customer Support Team!</p><p dir=3D"ltr"></p><h=
3 style=3D"font-size: 1.1em; margin-top: 25px;">How would you rate the su=
pport you received?</h3><br><p dir=3D"ltr"> <a href=3D"https://support.ta=
skrabbit.com/requests/9150682/satisfaction/new/d6dGOv5057KP3NdWuXTqvdBvc?=
locale=3D1&amp;intention=3D16" style=3D"font-size: 1em; font-family: Aria=
l, Helvetica, sans-serif; color: #1f73b7">Good, I'm satisfied</a> </p> <p=
 style=3D"margin-bottom: 30px;" dir=3D"ltr"> <a href=3D"https://support.t=
askrabbit.com/requests/9150682/satisfaction/new/d6dGOv5057KP3NdWuXTqvdBvc=
?locale=3D1&amp;intention=3D4" style=3D"font-size: 1em; font-family: Aria=
l, Helvetica, sans-serif; color: #1f73b7">Bad, I'm unsatisfied</a> </p><b=
r>Here's a review of your correspondence with us:<br><div style=3D"margin=
-top: 25px" data-version=3D"2"><table class=3D"zd-liquid-comment" width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat=
ion">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border=
-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres=
entation">        <tbody><tr>                    <td width=3D"100%" style=
=3D"padding: 0; margin: 0;" valign=3D"top">            <p style=3D"font-f=
amily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,=
sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-=
top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">                         =
                       <strong>Eina</strong> (Taskrabbit Support)        =
                                  </p>            <p style=3D"font-family=
:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-=
serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-to=
p: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 16, 2024,=
 1:02=E2=80=AFPM PDT            </p>                                    <=
div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0;">Hi Richard,<br><br>Thanks for letting us know m=
ore about this situation.<br><br>Taskrabbit is a technology platform that=
 allows our users to connect. We care deeply about your task experience a=
nd want you to have a fantastic customer experience. As this wasn't the c=
ase this time, we want to make the situation right. In order to do so,<br=
><br>We=E2=80=99ve refunded your card on file for <strong>$78.32</strong>=
. You should see this amount back on your card in 4-12 business days.<br>=
&nbsp;<br>I=E2=80=99m glad we were able to resolve your issue today by re=
funding the amount. We=E2=80=99re always looking for ways to better suppo=
rt you and want to hear your thoughts. We=E2=80=99ll be sending you an em=
ailed survey within the hour if you have any feedback you=E2=80=99d like =
to share.<br><br>Once again, thanks for reaching out to Taskrabbit we=E2=80=
=99re sorry for any frustration this experience caused. Please let us kno=
w if you have any other questions.<br><div class=3D"signature"><p dir=3D"=
ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Best Re=
gards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; marg=
in: 15px 0;">Eina.<br>=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"lt=
r"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0=
" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <=
td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c=
5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbod=
y><tr>                    <td width=3D"100%" style=3D"padding: 0; margin:=
 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','=
Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: =
15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; col=
or:#1b1d1e;" dir=3D"ltr">                              <strong>RICHARD CR=
UZ</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 16, 20=
24, 8:47=E2=80=AFAM PDT            </p>                                  =
  <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-he=
ight: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 22p=
x; margin: 15px 0;" dir=3D"ltr">Here are the pics of the unfinishd job.<b=
r>Pic 1 is what they finished last week.<br>Pics2-5 is what Jose did not =
pack and I am having to pack.</p><p style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0;" dir=3D"ltr">Richard Cruz<br>Owner</p><p style=3D"=
color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">[Tel=C3=A9=
fono] 713-502-3780<br>[Email] <a href=3D"mailto:rcruz@sapasequipment.com"=
 rel=3D"noreferrer">rcruz@sapasequipment.com</a>&lt;mailto:<a href=3D"mai=
lto:amora@sapasequipment.com" rel=3D"noreferrer">amora@sapasequipment.com=
</a>&gt;<br>[Web] <a href=3D"http://www.sapasequipment.com<http://www.sap=
asequipment.com/" target=3D"_blank" rel=3D"nofollow noreferrer">www.sapas=
equipment.com&lt;http://www.sapasequipment.com/</a>&gt;</p><p style=3D"co=
lor: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">[cid:d10f81=
25-00c5-4dda-85be-963c587411b6]</p><p style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0;" dir=3D"ltr">________________________________<br=
>From: <a href=3D"mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcr=
uz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.com"=
 rel=3D"noreferrer">rcruz@sapasequipment.com</a>&gt;<br>Sent: Monday, Oct=
ober 14, 2024 10:23 AM<br>To: TaskRabbit Support &lt;<a href=3D"mailto:he=
lp@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt;<br>Subj=
ect: Re: Your ticket Call with Richard Cruz - 9150682 has been updated!</=
p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"=
ltr">So I have scheduled a tasker for this Wednesday to finish the job Jo=
se didnt complete. I will ask this tasker to take pictures of the work Jo=
se did and what he did not complete per your request.</p><p style=3D"colo=
r: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">Richard Cruz<=
br>Owner</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;" dir=3D"ltr">[Tel=C3=A9fono] 713-502-3780<br>[Email] <a href=3D"mailto:=
rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment.com</a>=
&lt;mailto:<a href=3D"mailto:amora@sapasequipment.com" rel=3D"noreferrer"=
>amora@sapasequipment.com</a>&gt;<br>[Web] <a href=3D"http://www.sapasequ=
ipment.com<http://www.sapasequipment.com/" target=3D"_blank" rel=3D"nofol=
low noreferrer">www.sapasequipment.com&lt;http://www.sapasequipment.com/<=
/a>&gt;</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;=
" dir=3D"ltr">[cid:7aac6d06-ff8f-42af-bee6-17135bfb2e7e]</p><p style=3D"c=
olor: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">__________=
______________________<br>From: TaskRabbit Support &lt;<a href=3D"mailto:=
help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt;<br>Se=
nt: Sunday, October 13, 2024 7:30 PM<br>To: RICHARD CRUZ &lt;<a href=3D"m=
ailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment.c=
om</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 9150682 has b=
een updated!</p></div>                        <p style=3D"line-height: 22=
px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda=
na,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: 1=
4px; color:#333333;" dir=3D"ltr">              Attachment(s)<br>         =
                     <a href=3D"https://support.taskrabbit.com/attachment=
s/token/U2w32bgG9nkIX11EqoWQhDNHc/?name=3Dimage.png">image.png</a><br>   =
                           <a href=3D"https://support.taskrabbit.com/atta=
chments/token/oglBuJOkpJ9MiSUD7n1LgOg17/?name=3Dimage.png">image.png</a><=
br>                              <a href=3D"https://support.taskrabbit.co=
m/attachments/token/Yl5CRmfFTyr8bxQMyE44M6rIn/?name=3Dimage.png">image.pn=
g</a><br>                              <a href=3D"https://support.taskrab=
bit.com/attachments/token/QO4aRCo3EQPTxbPplVPrrLZJD/?name=3Dimage.png">im=
age.png</a><br>                              <a href=3D"https://support.t=
askrabbit.com/attachments/token/JjWooS819TZ4O5IcHZrHr6py5/?name=3Dimage.p=
ng">image.png</a><br>                              <a href=3D"https://sup=
port.taskrabbit.com/attachments/token/2fJ3U2VdhQ8fXnBr3lB7NQqlB/?name=3Di=
mage.png">image.png</a><br>                              <a href=3D"https=
://support.taskrabbit.com/attachments/token/1c3fWg4mibBXB3NmZ2NaLSGTI/?na=
me=3Dimage.png">image.png</a><br>                              <a href=3D=
"https://support.taskrabbit.com/attachments/token/p0YuFQb2z6IRupsTWpTVmfS=
Fh/?name=3Dimage.png">image.png</a><br>                              <a h=
ref=3D"https://support.taskrabbit.com/attachments/token/WLVDNbumy06CnSLwF=
MvvuNuzi/?name=3Dpic1.jpg">pic1.jpg</a><br>                              =
<a href=3D"https://support.taskrabbit.com/attachments/token/WPuQGbl4E0a2p=
PDvMkuopUEV6/?name=3Dpic2.jpg">pic2.jpg</a><br>                          =
    <a href=3D"https://support.taskrabbit.com/attachments/token/3z26za9ac=
RDDtqwzs5HGn0huv/?name=3Dpic3.jpg">pic3.jpg</a><br>                      =
        <a href=3D"https://support.taskrabbit.com/attachments/token/xm6K5=
V1jo3gmFRrhtqQBAJgH3/?name=3Dpic4.jpg">pic4.jpg</a><br>                  =
            <a href=3D"https://support.taskrabbit.com/attachments/token/Y=
NY8Eebz8Dqzm5YoXRhULVvmJ/?name=3Dpic5.jpg">pic5.jpg</a><br>              =
            </p>                      </td>        </tr>      </tbody></t=
able>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table class=3D"z=
d-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" bord=
er=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%" style=3D=
"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table width=3D"=
100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D"table-lay=
out:fixed;" role=3D"presentation">        <tbody><tr>                    =
<td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">      =
      <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Luci=
da Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; m=
argin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
                             <strong>RICHARD CRUZ</strong>               =
           </p>            <p style=3D"font-family:'Lucida Grande','Lucid=
a Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px;=
 line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color=
:#bbbbbb;" dir=3D"ltr">              Oct 14, 2024, 8:24=E2=80=AFAM PDT   =
         </p>                                    <div class=3D"zd-comment=
" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;"><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D=
"ltr">So I have scheduled a tasker for this Wednesday to finish the job J=
ose didnt complete. I will ask this tasker to take pictures of the work J=
ose did and what he did not complete per your request.</p><p style=3D"col=
or: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">Richard Cruz=
<br>Owner</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px =
0;" dir=3D"ltr">[Tel=C3=A9fono] 713-502-3780<br>[Email] <a href=3D"mailto=
:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment.com</a=
>&lt;mailto:<a href=3D"mailto:amora@sapasequipment.com" rel=3D"noreferrer=
">amora@sapasequipment.com</a>&gt;<br>[Web] <a href=3D"http://www.sapaseq=
uipment.com<http://www.sapasequipment.com/" target=3D"_blank" rel=3D"nofo=
llow noreferrer">www.sapasequipment.com&lt;http://www.sapasequipment.com/=
</a>&gt;</p><p style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
;" dir=3D"ltr">[cid:7aac6d06-ff8f-42af-bee6-17135bfb2e7e]</p><p style=3D"=
color: #2b2e2f; line-height: 22px; margin: 15px 0;" dir=3D"ltr">_________=
_______________________<br>From: TaskRabbit Support &lt;<a href=3D"mailto=
:help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt;<br>S=
ent: Sunday, October 13, 2024 7:30 PM<br>To: RICHARD CRUZ &lt;<a href=3D"=
mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment.=
com</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 9150682 has =
been updated!</p></div>                        <p style=3D"line-height: 2=
2px; font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verd=
ana,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15px; font-size: =
14px; color:#333333;" dir=3D"ltr">              Attachment(s)<br>        =
                      <a href=3D"https://support.taskrabbit.com/attachmen=
ts/token/4Xc4eFd4HQjlv7YZN15YhSqHJ/?name=3Dimage.png">image.png</a><br>  =
                            <a href=3D"https://support.taskrabbit.com/att=
achments/token/fFzXJNbkazvnt9o8WNdQz64tV/?name=3Dimage.png">image.png</a>=
<br>                              <a href=3D"https://support.taskrabbit.c=
om/attachments/token/FKgXFbwbJ2LN3is41PfO2xVBB/?name=3Dimage.png">image.p=
ng</a><br>                              <a href=3D"https://support.taskra=
bbit.com/attachments/token/yVHKLHKAHWuyPPdZiph1dpcli/?name=3Dimage.png">i=
mage.png</a><br>                          </p>                      </td>=
        </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=
=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpaddin=
g=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr=
>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted =
#c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0"=
 border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">       =
 <tbody><tr>                    <td width=3D"100%" style=3D"padding: 0; m=
argin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Gra=
nde','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-=
size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: =
0; color:#1b1d1e;" dir=3D"ltr">                                          =
      <strong>Eina</strong> (Taskrabbit Support)                         =
                 </p>            <p style=3D"font-family:'Lucida Grande',=
'Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size:=
 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0;=
 color:#bbbbbb;" dir=3D"ltr">              Oct 13, 2024, 5:30=E2=80=AFPM =
PDT            </p>                                    <div class=3D"zd-c=
omment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: =
15px 0;">Hi Richard,<br>&nbsp;<br>Thank you for responding to our message=
. We completely understand your situation and appreciate your cooperation=
. As much as we=E2=80=99d love to help, we unfortunately cannot proceed a=
ny further without the requested photos.<br>&nbsp;<br>No worries, though!=
 You can still reply to this email and send the photos anytime before <st=
rong>10/25/2024.</strong> Once we receive them, we=E2=80=99ll be able to =
assist you further.<br>&nbsp;<br>If you have any questions, feel free to =
reach out.<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b=
2e2f; line-height: 22px; margin: 15px 0;">Best Regards,</p><p dir=3D"ltr"=
 style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Eina.<br>=0D=

TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"lt=
r"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0=
" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <=
td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c=
5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbod=
y><tr>                    <td width=3D"100%" style=3D"padding: 0; margin:=
 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','=
Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: =
15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; col=
or:#1b1d1e;" dir=3D"ltr">                              <strong>RICHARD CR=
UZ</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 10, 20=
24, 11:24=E2=80=AFAM PDT            </p>                                 =
   <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;" dir=3D"ltr">THE ONLY PICTURE i HAVE( AS i AM NOT IN =
THE SAME CITY) IS THE ONE jOSE TOOK AND PUT ON YOUR THREAD. iT SHOWS ONE =
COMPPLETED PALLET. tHERE ARE 2 MORE THAT NEED TO BE PACKED.<br>__________=
______________________<br>From: TaskRabbit Support &lt;<a href=3D"mailto:=
help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt;<br>Se=
nt: Thursday, October 10, 2024 1:21 PM<br>To: RICHARD CRUZ &lt;<a href=3D=
"mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapasequipment=
.com</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 9150682 has=
 been updated!</p></div>                      </td>        </tr>      </t=
body></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table cl=
ass=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=3D"100%=
" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">      <table=
 width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" style=3D=
"table-layout:fixed;" role=3D"presentation">        <tbody><tr>          =
          <td width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"t=
op">            <p style=3D"font-family:'Lucida Grande','Lucida Sans Unic=
ode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-heigh=
t: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=
=3D"ltr">                                                <strong>Eina</st=
rong> (Taskrabbit Support)                                          </p> =
           <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode',=
'Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25=
px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D=
"ltr">              Oct 10, 2024, 11:21=E2=80=AFAM PDT            </p>   =
                                 <div class=3D"zd-comment" dir=3D"auto" s=
tyle=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Richard,<b=
r>&nbsp;<br>I hope you are doing well!<br>&nbsp;<br>Thanks for your promp=
t response to this matter and for sharing the information,<br>&nbsp;<br>P=
lease send the photos of the task.<br>&nbsp;<br>I'm looking forward to yo=
ur response!<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0;">Best Regards,</p><p dir=3D"lt=
r" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Eina.<br>=
=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table><p dir=3D"lt=
r"></p><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0=
" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <=
td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c=
5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" borde=
r=3D"0" style=3D"table-layout:fixed;" role=3D"presentation">        <tbod=
y><tr>                    <td width=3D"100%" style=3D"padding: 0; margin:=
 0;" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','=
Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: =
15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; col=
or:#1b1d1e;" dir=3D"ltr">                              <strong>RICHARD CR=
UZ</strong>                          </p>            <p style=3D"font-fam=
ily:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sa=
ns-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin=
-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Oct 10, 20=
24, 11:07=E2=80=AFAM PDT            </p>                                 =
   <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-h=
eight: 22px; margin: 15px 0;"><p style=3D"color: #2b2e2f; line-height: 22=
px; margin: 15px 0;" dir=3D"ltr">So, two taskers arrived to complete sche=
duled task. Involves packing 8 items; all details were provided ahead of =
time along with a step by step. As I have hired over 100 taskers for simi=
lar job we know how to complete properly. During task, one of the taskers=
 had to leave early; after discussing with him the reason I understood an=
d did not hold it against him. As a matter of fact, I am going to pay him=
 for 4 hours even though he only worked for one hour. The other tasker, J=
ose, mentioned he would stay and complete on his own. I told him that if =
he needed any help the personnel at the lab would help him. He agreed but=
 about an hour later I received an email from him stating that he was sor=
ry and could not complete the task. He did not bother to consult with me =
first. I am left hanging with an incomplete task. I will not pay for Jose=
's 4 hours charged. I will pay for Julios 4 hours. I have to reschedule 2=
 more taskers to come out and complete the job. Very disappointed.<br>___=
_____________________________<br>From: TaskRabbit Support &lt;<a href=3D"=
mailto:help@taskrabbit.com" rel=3D"noreferrer">help@taskrabbit.com</a>&gt=
;<br>Sent: Thursday, October 10, 2024 12:56 PM<br>To: RICHARD CRUZ &lt;<a=
 href=3D"mailto:rcruz@sapasequipment.com" rel=3D"noreferrer">rcruz@sapase=
quipment.com</a>&gt;<br>Subject: Your ticket Call with Richard Cruz - 915=
0682 has been updated!</p></div>                      </td>        </tr> =
     </tbody></table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><=
table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=
=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">    =
  <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>  =
                  <td width=3D"100%" style=3D"padding: 0; margin: 0;" val=
ign=3D"top">            <p style=3D"font-family:'Lucida Grande','Lucida S=
ans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; li=
ne-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d=
1e;" dir=3D"ltr">                                                <strong>=
Eina</strong> (Taskrabbit Support)                                       =
   </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sans U=
nicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-he=
ight: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb=
;" dir=3D"ltr">              Oct 10, 2024, 10:56=E2=80=AFAM PDT          =
  </p>                                    <div class=3D"zd-comment" dir=3D=
"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hi Ri=
chard,<br><br>I=E2=80=99m so sorry to hear about your recent experience u=
sing Taskrabbit. I=E2=80=99m here to help investigate further to get you =
to a resolution.<br><br>To keep your case moving forward, I need to gathe=
r more information from you.<br><br>Please reply here by <strong>10/25/20=
24</strong> with the following applicable information:<br>&nbsp;<br><ul s=
tyle=3D"padding-left: 15px; list-style-type: disc; margin: 10px 0 15px 30=
px;" dir=3D"auto"><li style=3D"line-height: 22px; margin: 10px 0;">Summar=
y of what went wrong on the task</li><li style=3D"line-height: 22px; marg=
in: 10px 0;">Detail shots and full-length photos relevant to your concern=
</li></ul><br>I know this ask may seem like a lot, but this information w=
ill help our team better understand the scope of this issue to ensure we=E2=
=80=99re able to offer a resolution that best suits your situation.<br>&n=
bsp;<br>Please keep in mind, that to keep this case open, we need the inf=
ormation within 14 days.<br>&nbsp;<br>Thanks for letting us know about yo=
ur situation and we look forward to hearing from you soon!<br><div class=3D=
"signature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; ma=
rgin: 15px 0;">Best Regards,</p><p dir=3D"ltr" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Eina.<br>=0D
TaskRabbit Customer Support - <a href=3D"https://help.tr.co" rel=3D"noref=
errer">help.tr.co</a><br>=0D
"We're here to help!"<br><em>- US&nbsp;(844) 340-8275&nbsp;| 8:30 AM - 6:=
30 PM CT</em><br><em>- CA&nbsp;(647) 800-4789&nbsp;| 8:30 AM - 6:30 PM CT=
</em></p></div></div><p dir=3D"ltr">                      </p></td>      =
  </tr>      </tbody></table>    </td>  </tr></tbody></table></div>=0D
    <div style=3D"color: #aaaaaa; margin: 10px 0 14px 0; padding-top: 10p=
x; border-top: 1px solid #eeeeee;">=0D
     This email is a service from Taskrabbit Support.=0D
    </div>=0D
  </div>=0D
<span style=3D"color:#FFFFFF" aria-hidden=3D"true" class=3D"zd_encoded_id=
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