Da

✏️ Editing: 1729541347.M275515P3340523.aristoteles.x5servers.net,S=15116,W=15411:2,RS

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 21 Oct 2024 16:09:07 -0400
Date: Mon, 21 Oct 2024 20:08:24 +0000 (GMT)
From: ALH Tech Support <techsupport@gilson.com>
Sender: noreply@salesforce.com
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <zwfXo000000000000000000000000000000000000000000000SLQ2LZ00TcZ14ckERA6oV1o45g7BCA@sfdc.net>
In-Reply-To: <BYAPR20MB234131622838390B6CCD59FCA1432@BYAPR20MB2341.namprd20.prod.outlook.com>
References: <HRZGP000000000000000000000000000000000000000000000SLITYH00vxS6uVZtTb2saemUBb2g9A@sfdc.net>
 <BYAPR20MB234197D647D82892F0A700D0A1432@BYAPR20MB2341.namprd20.prod.outlook.com>
 <8VPwF000000000000000000000000000000000000000000000SLPRG400Js68AIJOS6SN1wbZ46J-iA@sfdc.net>
 <BYAPR20MB234131622838390B6CCD59FCA1432@BYAPR20MB2341.namprd20.prod.outlook.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support    [
 ref:!00D700J4wN.!500UI0FsKdq:ref ]
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_3499_1607002050.1729541304250"
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-CORRELATION-ID: 00017gs5n8xnlv55
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-App: coreapp
X-SFDC-EmailCategory: quickActionEmail
X-SFDC-EntityId: 500UI00000FsKdq
X-SFDC-Interface: internal
X-Spam-Status: No, score=0.1
X-Spam-Score: 1
X-Spam-Bar: /
X-Ham-Report: Spam detection software, running on the system "aristoteles.x5servers.net",
 has NOT identified this incoming email as spam.  The original
 message has been attached to this so you can view it or label
 similar future email.  If you have any questions, see
 root\@localhost for details.
 Content preview:  Hello Rich, What other equipment do you have on the system?
    The 215 is controllable from our current software, Trilution. This is compatible
    with both Windows 10 and 11. Thanks, Connor 
 Content analysis details:   (0.1 points, 5.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
 -0.0 SPF_HELO_PASS          SPF: HELO matches SPF record
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily valid
 -0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from author's
                             domain
 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail
                             domains are different
  0.0 HTML_MESSAGE           BODY: HTML included in message
X-Spam-Flag: NO

------=_Part_3499_1607002050.1729541304250
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

Hello Rich,

What other equipment do you have on the system? The 215 is controllable from our current software, Trilution. This is compatible with both Windows 10 and 11.

Thanks,
Connor

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 2:34 PM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]

Hi Connor,
Thanks for the response.  You wouldn't have a old version I can download?   Unfortunately, unit is useless without it.
Thanks,
Rich
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of ALH Tech Support <techsupport@gilson.com>
Sent: Monday, October 21, 2024 11:07 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]
Hello Richard,

I have included my response from last week below. Let me know if you have any questions.

"Hello Richard,

Unfortunately, this software is no longer available and was discontinued in 2006. I have included the 215 User's guide in case you do not have it already. You have a few other methods for control, but unfortunately the 735 sampler software is no longer one of them. Please let me know if you have any questions.

Thanks,
Connor'

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 10:30 AM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support
Hello,
Just following up on Case# 00088706.
Thank you,
Richard
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of Gilson Technical Support <sfdc@gilson.com>
Sent: Thursday, October 17, 2024 5:18 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Your Case has been submitted to Gilson Tech Support

Hello,
Thank you for your email.  Your Case has been submitted to Gilson Technical Support for review.
For future inquiries, please refer to your Case Number:  00088706 when working with your Gilson representative.
Best regards,
Gilson Technical Support Team

ref:!00D700J4wN.!500UI0FsKdq:ref

------=_Part_3499_1607002050.1729541304250
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<html>
<head>
	<title></title>
</head>
<body dir="ltr" style="height: auto; min-height: auto;">Hello Rich,<br />
<br />
What other equipment do you have on the system? The 215 is controllable from our current software, Trilution. This is compatible with both Windows 10 and 11.<br />
<br />
Thanks,<br clear="none" />
Connor<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 10/21/2024 2:34 PM<br clear="none" />
<b>To:</b> techsupport@gilson.com<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]<br clear="none" />
<br clear="none" />
<meta content="text/html; charset=us-ascii">
<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Hi Connor,</div>

<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thanks for the response.&nbsp; You wouldn&#39;t have a old version I can download?&nbsp; &nbsp;Unfortunately,&nbsp;unit is useless without it.&nbsp;</div>

<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thanks,&nbsp;</div>

<hr style="display:inline-block;width:98%" tabindex="-1" />
<div dir="ltr" id="divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> noreply@salesforce.com &lt;noreply@salesforce.com&gt; on behalf of ALH Tech Support &lt;techsupport@gilson.com&gt;<br clear="none" />
<b>Sent:</b> Monday, October 21, 2024 11:07 AM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]</font>

<div dir="ltr" style="height:auto; min-height:auto">Hello Richard,<br clear="none" />
<br clear="none" />
I have included my response from last week below. Let me know if you have any questions.<br clear="none" />
<br clear="none" />
&quot;Hello Richard,<br clear="none" />
<br clear="none" />
Unfortunately, this software is no longer available and was discontinued in 2006. I have included the 215 User&#39;s guide in case you do not have it already. You have a few other methods for control, but unfortunately the 735 sampler software is no longer one of them. Please let me know if you have any questions.<br clear="none" />
<br clear="none" />
Thanks,<br clear="none" />
Connor&#39;<br clear="none" />
<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 10/21/2024 10:30 AM<br clear="none" />
<b>To:</b> techsupport@gilson.com<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support<br clear="none" />
&nbsp;</div>
<meta content="text/html; charset=us-ascii">

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Hello,&nbsp;&nbsp;</div>

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Just following up on Case# 00088706.&nbsp;&nbsp;</div>

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Thank you,</div>

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Richard&nbsp;</div>

<hr style="display:inline-block; width:98%" tabindex="-1" />
<div dir="ltr" id="x_divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> noreply@salesforce.com &lt;noreply@salesforce.com&gt; on behalf of Gilson Technical Support &lt;sfdc@gilson.com&gt;<br clear="none" />
<b>Sent:</b> Thursday, October 17, 2024 5:18 PM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Your Case has been submitted to Gilson Tech Support</font>

<div class="x_x_setupTab" style="background-color:#FFFFFF">
<center>
<table cellpadding="0" cellspacing="0" height="450" id="x_x_topTable" width="500">
	<tbody>
		<tr valign="top">
			<td colspan="1" rowspan="1" style="background-color:#FFFFFF; vertical-align:top; height:40; text-align:left"><img border="0" id="x_x_r1sp1" src="https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?id=01570000003gQJx&oid=00D70000000J4wN" /></td>
		</tr>
		<tr valign="top">
			<td colspan="1" rowspan="1" style="background-color:#FF4612; height:2">&nbsp;</td>
		</tr>
		<tr valign="top">
			<td colspan="1" height="300" rowspan="1" style="background-color:#FFFFFF; color:#000000; font-size:12pt; font-family:arial">
			<table border="0" cellpadding="5" cellspacing="5" height="400" width="550">
				<tbody>
					<tr height="400" valign="top">
						<td colspan="1" rowspan="1" style="background-color:#FFFFFF; color:#000000; font-size:12pt; font-family:arial"><br clear="none" />
						<br clear="none" />
						Hello,
						<div>&nbsp;</div>

<div>Thank you for your email. &nbsp;Your Case has been submitted to Gilson Technical Support for review.&nbsp;</div>

<div>For future inquiries, please refer to your <b>Case Number: &nbsp;00088706 </b>when working with your Gilson representative.</div>

<div>Best regards,&nbsp;</div>

<div>Gilson Technical Support Team</div>

<div>&nbsp;</div>
						</td>
					</tr>
				</tbody>
			</table>
			</td>
		</tr>
		<tr valign="top">
			<td colspan="1" rowspan="1" style="background-color:#FF4612; height:2">&nbsp;</td>
		</tr>
		<tr valign="top">
			<td colspan="1" rowspan="1" style="background-color:#FFFFFF; vertical-align:top; height:100; text-align:left">&nbsp;</td>
		</tr>
		<tr valign="top">
			<td colspan="1" rowspan="1" style="background-color:#FFFFFF; height:2">&nbsp;</td>
		</tr>
	</tbody>
</table>
</center>
<img alt="" src="https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?oid=00D70000000J4wN&esid=018UI00000Au1je&from=int" /></div>
<img alt="" src="https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?oid=00D70000000J4wN&esid=018UI00000AzBor&from=int" /><br clear="none" />
<br clear="none" />
ref:!00D700J4wN.!500UI0FsKdq:ref<img alt="" src="https://pipetman.my.salesforce.com/servlet/servlet.ImageServer?oid=00D70000000J4wN&esid=018UI00000AzyKu&from=ext"><br><br></body>
</html>
------=_Part_3499_1607002050.1729541304250--

📁 Sid Gifari File Manager