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✏️ Editing: 1729546207.M339523P4001733.aristoteles.x5servers.net,S=18211,W=18557:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 21 Oct 2024 17:30:07 -0400
Date: Mon, 21 Oct 2024 21:29:24 +0000 (GMT)
From: ALH Tech Support <techsupport@gilson.com>
Sender: noreply@salesforce.com
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: Re: Your Case has been submitted to Gilson Tech Support    [
 ref:!00D700J4wN.!500UI0FsKdq:ref ]
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 Content preview:  Hello Rich, You would need to purchase a license from Gilson.
    If you are interested, I can work with our team to get you a quote for software.
    Where are you located? Thanks, Connor 
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Hello Rich,

You would need to purchase a license from Gilson. If you are interested, I can work with our team to get you a quote for software. Where are you located?

Thanks,
Connor

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 3:18 PM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]

Thanks for clarification!  Need to check others on attached equiment.   How to get ahold of this software?
Thx
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of ALH Tech Support <techsupport@gilson.com>
Sent: Monday, October 21, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]
Hello Rich,

What other equipment do you have on the system? The 215 is controllable from our current software, Trilution. This is compatible with both Windows 10 and 11.

Thanks,
Connor

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 2:34 PM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]
Hi Connor,
Thanks for the response.  You wouldn't have a old version I can download?   Unfortunately, unit is useless without it.
Thanks,
Rich
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of ALH Tech Support <techsupport@gilson.com>
Sent: Monday, October 21, 2024 11:07 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]
Hello Richard,

I have included my response from last week below. Let me know if you have any questions.

"Hello Richard,

Unfortunately, this software is no longer available and was discontinued in 2006. I have included the 215 User's guide in case you do not have it already. You have a few other methods for control, but unfortunately the 735 sampler software is no longer one of them. Please let me know if you have any questions.

Thanks,
Connor'

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 10/21/2024 10:30 AM
To: techsupport@gilson.com
Subject: Re: Your Case has been submitted to Gilson Tech Support
Hello,
Just following up on Case# 00088706.
Thank you,
Richard
From: noreply@salesforce.com <noreply@salesforce.com> on behalf of Gilson Technical Support <sfdc@gilson.com>
Sent: Thursday, October 17, 2024 5:18 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Your Case has been submitted to Gilson Tech Support

Hello,
Thank you for your email.  Your Case has been submitted to Gilson Technical Support for review.
For future inquiries, please refer to your Case Number:  00088706 when working with your Gilson representative.
Best regards,
Gilson Technical Support Team

ref:!00D700J4wN.!500UI0FsKdq:ref

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<html>
<head>
	<title></title>
</head>
<body dir="ltr" style="height: auto; min-height: auto;">Hello Rich,<br />
<br />
You would need to purchase a license from Gilson. If you are interested, I can work with our team to get you a quote for software. Where are you located?<br />
<br />
Thanks,<br clear="none" />
Connor<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 10/21/2024 3:18 PM<br clear="none" />
<b>To:</b> techsupport@gilson.com<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]<br clear="none" />
<br clear="none" />
<meta content="text/html; charset=us-ascii">
<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thanks for clarification!&nbsp; Need to check others on attached equiment.&nbsp; &nbsp;How to get ahold of this software?</div>

<hr style="display:inline-block;width:98%" tabindex="-1" />
<div dir="ltr" id="divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> noreply@salesforce.com &lt;noreply@salesforce.com&gt; on behalf of ALH Tech Support &lt;techsupport@gilson.com&gt;<br clear="none" />
<b>Sent:</b> Monday, October 21, 2024 3:08 PM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]</font>

<div dir="ltr" style="height:auto; min-height:auto">Hello Rich,<br clear="none" />
<br clear="none" />
What other equipment do you have on the system? The 215 is controllable from our current software, Trilution. This is compatible with both Windows 10 and 11.<br clear="none" />
<br clear="none" />
Thanks,<br clear="none" />
Connor<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 10/21/2024 2:34 PM<br clear="none" />
<b>To:</b> techsupport@gilson.com<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]<br clear="none" />
&nbsp;</div>
<meta content="text/html; charset=us-ascii">

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Hi Connor,</div>

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Thanks for the response.&nbsp; You wouldn&#39;t have a old version I can download?&nbsp; &nbsp;Unfortunately,&nbsp;unit is useless without it.&nbsp;</div>

<div class="x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Thanks,&nbsp;</div>

<hr style="display:inline-block; width:98%" tabindex="-1" />
<div dir="ltr" id="x_divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> noreply@salesforce.com &lt;noreply@salesforce.com&gt; on behalf of ALH Tech Support &lt;techsupport@gilson.com&gt;<br clear="none" />
<b>Sent:</b> Monday, October 21, 2024 11:07 AM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support [ ref:!00D700J4wN.!500UI0FsKdq:ref ]</font>

<div dir="ltr" style="height:auto; min-height:auto">Hello Richard,<br clear="none" />
<br clear="none" />
I have included my response from last week below. Let me know if you have any questions.<br clear="none" />
<br clear="none" />
&quot;Hello Richard,<br clear="none" />
<br clear="none" />
Unfortunately, this software is no longer available and was discontinued in 2006. I have included the 215 User&#39;s guide in case you do not have it already. You have a few other methods for control, but unfortunately the 735 sampler software is no longer one of them. Please let me know if you have any questions.<br clear="none" />
<br clear="none" />
Thanks,<br clear="none" />
Connor&#39;<br clear="none" />
<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 10/21/2024 10:30 AM<br clear="none" />
<b>To:</b> techsupport@gilson.com<br clear="none" />
<b>Subject:</b> Re: Your Case has been submitted to Gilson Tech Support<br clear="none" />
&nbsp;</div>
<meta content="text/html; charset=us-ascii">

<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Hello,&nbsp;&nbsp;</div>

<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Just following up on Case# 00088706.&nbsp;&nbsp;</div>

<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Thank you,</div>

<div class="x_x_elementToProof" style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">Richard&nbsp;</div>

<hr style="display:inline-block; width:98%" tabindex="-1" />
<div dir="ltr" id="x_x_divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> noreply@salesforce.com &lt;noreply@salesforce.com&gt; on behalf of Gilson Technical Support &lt;sfdc@gilson.com&gt;<br clear="none" />
<b>Sent:</b> Thursday, October 17, 2024 5:18 PM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Your Case has been submitted to Gilson Tech Support</font>

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			<td colspan="1" rowspan="1" style="background-color:#FF4612; height:2">&nbsp;</td>
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						Hello,
						<div>&nbsp;</div>

<div>Thank you for your email. &nbsp;Your Case has been submitted to Gilson Technical Support for review.&nbsp;</div>

<div>For future inquiries, please refer to your <b>Case Number: &nbsp;00088706 </b>when working with your Gilson representative.</div>

<div>Best regards,&nbsp;</div>

<div>Gilson Technical Support Team</div>

<div>&nbsp;</div>
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