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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Mon, 11 Nov 2024 17:09:07 -0400
Date: Mon, 11 Nov 2024 21:08:23 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <NVZi9000000000000000000000000000000000000000000000SMT1DZ00zjZgX4btQC-j-nQkeDvgmg@sfdc.net>
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Subject: RE: Fw: Question on AKTA Purifier
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 Content preview:  Hi Rich, It was nice speaking with you on Friday. Your email
    did make a new case in our system and I have taken ownership. Whenever you
    are ready, please provide the serial numbers for your instruments; I will
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Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in our system and I have taken ownership. Whenever you are ready, please provide the serial numbers for your instruments; I will be able to look up the models with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email: scientificsupport.amer@cytiva.com

Telephone: +1-800-526-3593 option 4

Facebook | Instagram | YouTube | LinkedIn

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All future communication should be directed to scientificsupport.amer@cytiva.com.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

Hello Kyle , Good speaking with you. So please find the original chain of emails between Nathan and myself. As mentioned, we have 4 other different set ups( which we can provide you serial number of each component) where we are trying to run
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Hello Kyle ,
Good speaking with you.  So please find the original chain of emails between Nathan and myself.  As mentioned, we have 4 other different set ups( which we can provide you serial number of each component) where we are trying to run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the links he sent for the installer and strategy have expired.  We were hoping you could help us get the appropriate strategy and installer for each 4 "set-ups". As you mentioned, we can provide you with serial numbers for each of the modules.
Truly appreciate your support!
Rich
Richard Cruz
Sapas LLC
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this lab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your system is an AKTApurifier UPC 100. The earliest version of this system shipped with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the issues would be resolved. The last version of UNICORN 5 that will run on Windows 2000 is 5.11. You can download the installer and strategy file here:

Installer:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN 5.31. This version tends to be easier to support. Please be aware, for any of the obsolete software, the support will be very limited. If you upgrade Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest version,  UNICORN 7, which is compatible with your instrument (see page 17 in the attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can use a modern computer connected to your network. I have attached some associated documentation for your reference. When you are ready to upgrade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
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<html><div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">It was nice speaking with you on Friday. Your email did make=
 a new case in our system and I have taken ownership. Whenever you are read=
y, please provide the serial numbers for your instruments; I will be able t=
o look up the models with that info and provide the strategy files you need=
.&nbsp;<br><br>Best,<br></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br>US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br></span>&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Email: <=
a href=3D"mailto:ScientificSupport.AMER@cytiva.com">scientificsupport.amer@=
cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Follow u=
s on social media:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><a href=
=3D"https://facebook.com/cytiva"><span style=3D"font-weight: bold;">Faceboo=
k</span></a> | <a href=3D"https://instagram.com/cytiva"><span style=3D"font=
-weight: bold;">Instagram</span></a> | <a href=3D"https://www.youtube.com/c=
/Cytiva"><span style=3D"font-weight: bold;">YouTube</span></a> | <a href=3D=
"https://linkedin.com/company/cytiva"><span style=3D"font-weight: bold;">Li=
nkedIn</span></a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">The scie=
ntificsupport.na@cytiva.com mailbox will be decommissioned. All future comm=
unication should be directed to <a href=3D"mailto:ScientificSupport.AMER@cy=
tiva.com"><span style=3D"font-weight: bold;">scientificsupport.amer@cytiva.=
com</span></a>.</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Other im=
portant contacts:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Customer Service</span></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a href=3D"mailto:customerservice.us@cy=
tiva.com">customerservice.us@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Equipment Service (OptiRun)</spa=
n></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a href=3D"mailto:optirunservice.NA@cyt=
iva.com">optirunservice.NA@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 3</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/8/2024 4:46 PM<br clear=3D"none"><b>To:</b> scientific=
support.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Fw: Question on A=
KTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hello Kyle , Good speaking with you. So please fin=
d the original chain of emails between Nathan and myself. As mentioned, we =
have 4 other different set ups( which we can provide you serial number of e=
ach component) where we are trying to run</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
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k !important; visibility: visible !important; background-color: #d0d8dc !im=
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t; height: 0px;">&nbsp;</div>
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<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerEnd</div>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Hello Kyle ,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Good speaking with you.&nbsp; So please find the original c=
hain of emails between Nathan and myself.&nbsp; As mentioned, we have 4 oth=
er different set ups( which we can provide you serial number of each compon=
ent) where we are trying to run Unicorn 5.31( which we have).&nbsp; Unfortu=
nately the "life spam" of the links he sent for the installer and strategy =
have expired.&nbsp; We were hoping you could help us get the appropriate st=
rategy and installer for each 4 "set-ups". As you mentioned, we can provide=
 you with serial numbers for each of the modules.&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Truly appreciate your support!&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Rich</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Richard Cruz</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Sapas LLC&nbsp;</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapasequipmen=
t.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</b> Thurs=
day, November 7, 2024 3:28 PM<br clear=3D"none"><b>To:</b> rcruz@sapasequip=
ment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Subject:</b>=
 Fw: Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr">
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div id=3D"x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapasequipm=
ent.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</b> Tue=
sday, June 11, 2024 4:55 PM<br clear=3D"none"><b>To:</b> 'LS AMER Scientifi=
c Support' &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>S=
ubject:</b> Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div lang=3D"EN-US" style=3D"word-wrap: break-word;">
<div class=3D"x_x_WordSection1">
<p class=3D"x_x_MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_MsoNormal">Trust this email finds you well!&nbsp; So we pur=
chased various units from this lab; including this second system/AKTA Purif=
ier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"x_x_MsoNormal">Rich</p>
<p class=3D"x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_MsoNormal"><b><span>From:</span></b><span> LS AMER Scientif=
ic Support &lt;<a shape=3D"rect" href=3D"mailto:scientificsupport.amer@cyti=
va.com" target=3D"_blank" rel=3D"noopener"><span style=3D"color: blue;">sci=
entificsupport.amer@cytiva.com</span></a>&gt;<br clear=3D"none"><b>Sent:</b=
> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a shape=3D"=
rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=3D"noo=
pener"><span style=3D"color: blue;">rcruz@sapasequipment.com</span></a><br =
clear=3D"none"><b>Subject:</b> RE: Follow up to phone call.</span><span sty=
le=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"></span></p>
<p class=3D"x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-family: '=
Aptos',sans-serif;">&nbsp;</span></p>
<p class=3D"x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-family: '=
Aptos',sans-serif;">Hi Richard,<br clear=3D"none"><br clear=3D"none">Thank =
you for the detailed information. I think I may see the issue. Your system =
is an AKTApurifier UPC 100. The earliest version of this system shipped wit=
h UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the issues =
would be resolved. The last version of UNICORN 5 that will run on Windows 2=
000 is 5.11. You can download the installer and strategy file here:<br clea=
r=3D"none"><br clear=3D"none">Installer: <a shape=3D"rect" href=3D"https://=
cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9Mutt=
bTqTfohcNxjwuTckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener"> <span styl=
e=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk=
000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</span></a><br clear=
=3D"none"><br clear=3D"none">Strategy: <a shape=3D"rect" href=3D"https://cy=
tiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR=
6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D"noopener"> <span style=
=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk0=
00000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></a><br clear=
=3D"none"><br clear=3D"none">I have also attached the manuals for your refe=
rence.<br clear=3D"none"><br clear=3D"none">If you can update the computer =
to Windows XP or 7, you can install UNICORN 5.31. This version tends to be =
easier to support. Please be aware, for any of the obsolete software, the s=
upport will be very limited. If you upgrade Windows, let me know and I can =
send the UNICORN 5.31 installer link.<br clear=3D"none"><br clear=3D"none">=
For the long term, I would strongly recommend upgrading to the latest versi=
on, <a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/www.cytiva=
lifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G=
8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXm=
MurXJxJREDBecwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener"> <span s=
tyle=3D"color: blue;">UNICORN 7</span></a>, which is compatible with your i=
nstrument (see page 17 in the attached compatibility matrix). UNICORN 7 wil=
l run on Windows 10 or 11, so you can use a modern computer connected to yo=
ur network. I have attached some associated documentation for your referenc=
e. When you are ready to upgrade, just let me know and I'll connect you wit=
h Sales for a quote.<br clear=3D"none"><br clear=3D"none">Best,<br clear=3D=
"none"><br clear=3D"none"></span><b><span style=3D"color: #00886f;">Nathan =
Williams, Ph.D.</span></b><span style=3D"font-size: 12.0pt; font-family: 'A=
ptos',sans-serif;"><br clear=3D"none"></span><span>Scientific Support Team<=
/span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"><=
br clear=3D"none"></span><i><span style=3D"font-size: 9.0pt;">LabScale Chro=
matography, Imaging</span></i><span style=3D"font-size: 12.0pt; font-family=
: 'Aptos',sans-serif;"><br clear=3D"none"></span><b><span lang=3D"EN-AU" st=
yle=3D"color: #00886f;">Cytiva</span></b><span style=3D"font-size: 12.0pt; =
font-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Phone: 1 =
800 526 3593 option: 4, 1, 1</span><span style=3D"font-size: 12.0pt; font-f=
amily: 'Aptos',sans-serif;"><br clear=3D"none"></span><span><a shape=3D"rec=
t" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=
=3D"noopener"><span style=3D"color: #0563c1;">ScientificSupport.AMER@cytiva=
.com</span></a></span><span style=3D"font-size: 12.0pt; font-family: 'Aptos=
',sans-serif;"><br clear=3D"none"></span><span>Hours of Operation: M-Th 9-5=
, F 9-4:30 ET</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',=
sans-serif;"><br clear=3D"none"><br clear=3D"none"><br clear=3D"none"></spa=
n></p>
</div>
</div>
</div><img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet=
.ImageServer?oid=3D00D2p000000QVf9&esid=3D018Vk000006llMg&from=3Dext"></htm=
l>
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