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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Tue, 12 Nov 2024 18:53:36 -0400
Date: Tue, 12 Nov 2024 22:52:52 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: Re: Fw: Question on AKTA Purifier
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 Content preview:  Hi Rich, It looks like you only have one instrument there,
    an AKTA FPLC W FRAC-920 (PN 18111867 SN 01186843). The folder below has the
    strategy file you need to configure your system within the UNICORN 5.31 so
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Hi Rich,

It looks like you only have one instrument there, an AKTA FPLC W FRAC-920 (=
PN 18111867 SN 01186843). The folder below has the strategy file you need t=
o configure your system within the UNICORN 5.31 software:

https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/12/2024 4:18 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi again Kyle, So, I have taken pics with the models and corresponding seri=
al numbers. Please let me know if this is what you need or I can provide an=
ything else. Best, Rich From: LS AMER Scientific Support <scientificsupport=
.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom>
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
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Hi again Kyle,
So, I have taken pics with the models and corresponding serial numbers.
Please let me know if this is what you need or I can provide anything else.
Best,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email:  scientificsupport.amer@cytiva.com

Telephone: +1-800-526-3593 option 4

Facebook | Instagram | YouTube | LinkedIn

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

Hello Kyle , Good speaking with you. So please find the original chain of e=
mails between Nathan and myself. As mentioned, we have 4 other different se=
t ups( which we can provide you serial number of each component) where we a=
re trying to run
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
ZjQcmQRYFpfptBannerEnd
Hello Kyle ,
Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.
Truly appreciate your support!
Rich
Richard Cruz
Sapas LLC
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z=
1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on,  UNICORN 7, which is compatible with your instrument (see page 17 in th=
e attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, s=
o you can use a modern computer connected to your network. I have attached =
some associated documentation for your reference. When you are ready to upg=
rade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
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<html><div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">It looks like you only have one instrument there, an AKTA FP=
LC W FRAC-920 (PN 18111867 SN 01186843). The folder below has the strategy =
file you need to configure your system within the UNICORN 5.31 software:<br=
><br><a href=3D"https://danaherlifesciences.box.com/s/222befcf42xfw94fchrze=
rsu5jfog2xa">https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu=
5jfog2xa</a></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br>US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/12/2024 4:18 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hi again Kyle, So, I have taken pics with the mode=
ls and corresponding serial numbers. Please let me know if this is what you=
 need or I can provide anything else. Best, Rich From: LS AMER Scientific S=
upport &lt;scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom&gt;=
</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
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External Sender</div>
<div id=3D"pfptBannerynaprtv" style=3D"all: unset !important; display: bloc=
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rif; font-size: 12px !important; line-height: 18px; margin-top: 2px !import=
ant;">This message came from outside your organization. Use caution when op=
ening.</div>
</div>
<div style=3D"clear: both !important; display: block !important; visibility=
: hidden !important; line-height: 0 !important; font-size: 0.01px !importan=
t; height: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerEnd</div>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Hi again Kyle,&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">So, I have taken pics with the models and corresponding ser=
ial numbers.&nbsp; &nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Please let me know if this is what you need or I can provid=
e anything else.</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Best,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Rich&nbsp;</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scientific =
Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Sent=
:</b> Monday, November 11, 2024 3:08 PM<br clear=3D"none"><b>To:</b> rcruz@=
sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Su=
bject:</b> RE: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">It was nice speaking with you on Friday. Your email did make a=
 new case in our system and I have taken ownership. Whenever you are ready,=
 please provide the serial numbers for your instruments; I will be able to =
look up the models with that info and provide the strategy files you need.&=
nbsp;<br clear=3D"none"><br clear=3D"none">Best,<br clear=3D"none"></span><=
/p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Email: <=
a shape=3D"rect" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=
=3D"_blank" rel=3D"noopener"> scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Follow u=
s on social media:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><a shape=
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;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1u=
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n style=3D"font-weight: bold;">Facebook</span></a> | <a shape=3D"rect" href=
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<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">The scie=
ntificsupport.na@cytiva.com mailbox will be decommissioned. All future comm=
unication should be directed to <a shape=3D"rect" href=3D"mailto:Scientific=
Support.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"=
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<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Other im=
portant contacts:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Customer Service</span></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:custom=
erservice.us@cytiva.com" target=3D"_blank" rel=3D"noopener">customerservice=
.us@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Equipment Service (OptiRun)</spa=
n></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:optiru=
nservice.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">optirunservice.N=
A@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 3</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/8/2024 4:46 PM<br clear=3D"none"><b>To:</b> scientific=
support.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Fw: Question on A=
KTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hello Kyle , Good speaking with you. So please find the original =
chain of emails between Nathan and myself. As mentioned, we have 4 other di=
fferent set ups( which we can provide you serial number of each component) =
where we are trying to run</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_pfptBanneroqitqfi" style=3D"display: block!importa=
nt; text-align: left!important; margin: 16px 0px 16px 0px!important; paddin=
g: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: 20=
0px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;">
<div id=3D"x_pfptBanneroqitqfi" style=3D"float: left!important; display: bl=
ock!important; margin: 0px 0px 1px 0px!important; max-width: 600px!importan=
t;">
<div id=3D"x_pfptBanneroqitqfi" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!import=
ant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_pfptBanneroqitqfi" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!impo=
rtant; line-height: 18px; margin-top: 2px!important;">This message came fro=
m outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Hello Kyle ,</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Good speaking with you.&nbsp; So please find the original chai=
n of emails between Nathan and myself.&nbsp; As mentioned, we have 4 other =
different set ups( which we can provide you serial number of each component=
) where we are trying to run Unicorn 5.31( which we have).&nbsp; Unfortunat=
ely the "life spam" of the links he sent for the installer and strategy hav=
e expired.&nbsp; We were hoping you could help us get the appropriate strat=
egy and installer for each 4 "set-ups". As you mentioned, we can provide yo=
u with serial numbers for each of the modules.&nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Truly appreciate your support!&nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Rich</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Richard Cruz</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Sapas LLC&nbsp;</div>
<div id=3D"x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapasequipm=
ent.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</b> Thu=
rsday, November 7, 2024 3:28 PM<br clear=3D"none"><b>To:</b> rcruz@sapasequ=
ipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Subject:</=
b> Fw: Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr">
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div id=3D"x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif=
" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapasequi=
pment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</b> T=
uesday, June 11, 2024 4:55 PM<br clear=3D"none"><b>To:</b> 'LS AMER Scienti=
fic Support' &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b=
>Subject:</b> Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div lang=3D"EN-US" style=3D"word-wrap: break-word;">
<div class=3D"x_x_x_WordSection1">
<p class=3D"x_x_x_MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">Trust this email finds you well!&nbsp; So we p=
urchased various units from this lab; including this second system/AKTA Pur=
ifier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">Rich</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_MsoNormal"><b><span>From:</span></b><span> LS AMER Scient=
ific Support &lt;<a shape=3D"rect" href=3D"mailto:scientificsupport.amer@cy=
tiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"color: blue;">s=
cientificsupport.amer@cytiva.com</span></a>&gt;<br clear=3D"none"><b>Sent:<=
/b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a shape=
=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=3D=
"noopener"><span style=3D"color: blue;">rcruz@sapasequipment.com</span></a>=
<br clear=3D"none"><b>Subject:</b> RE: Follow up to phone call.</span><span=
 style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"></span></p>
<p class=3D"x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-family:=
 'Aptos',sans-serif;">&nbsp;</span></p>
<p class=3D"x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-family:=
 'Aptos',sans-serif;">Hi Richard,<br clear=3D"none"><br clear=3D"none">Than=
k you for the detailed information. I think I may see the issue. Your syste=
m is an AKTApurifier UPC 100. The earliest version of this system shipped w=
ith UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the issue=
s would be resolved. The last version of UNICORN 5 that will run on Windows=
 2000 is 5.11. You can download the installer and strategy file here:<br cl=
ear=3D"none"><br clear=3D"none">Installer: <a shape=3D"rect" href=3D"https:=
//cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9Mu=
ttbTqTfohcNxjwuTckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener"> <span st=
yle=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/=
Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</span></a><br clea=
r=3D"none"><br clear=3D"none">Strategy: <a shape=3D"rect" href=3D"https://c=
ytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbD=
R6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D"noopener"> <span style=
=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk0=
00000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></a><br clear=
=3D"none"><br clear=3D"none">I have also attached the manuals for your refe=
rence.<br clear=3D"none"><br clear=3D"none">If you can update the computer =
to Windows XP or 7, you can install UNICORN 5.31. This version tends to be =
easier to support. Please be aware, for any of the obsolete software, the s=
upport will be very limited. If you upgrade Windows, let me know and I can =
send the UNICORN 5.31 installer link.<br clear=3D"none"><br clear=3D"none">=
For the long term, I would strongly recommend upgrading to the latest versi=
on, <a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/www.cytiva=
lifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-05649__;!!G=
8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXm=
MurXJxJREDBecwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener"> <span s=
tyle=3D"color: blue;">UNICORN 7</span></a>, which is compatible with your i=
nstrument (see page 17 in the attached compatibility matrix). UNICORN 7 wil=
l run on Windows 10 or 11, so you can use a modern computer connected to yo=
ur network. I have attached some associated documentation for your referenc=
e. When you are ready to upgrade, just let me know and I'll connect you wit=
h Sales for a quote.<br clear=3D"none"><br clear=3D"none">Best,<br clear=3D=
"none"><br clear=3D"none"></span><b><span style=3D"color: #00886f;">Nathan =
Williams, Ph.D.</span></b><span style=3D"font-size: 12.0pt; font-family: 'A=
ptos',sans-serif;"><br clear=3D"none"></span><span>Scientific Support Team<=
/span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"><=
br clear=3D"none"></span><i><span style=3D"font-size: 9.0pt;">LabScale Chro=
matography, Imaging</span></i><span style=3D"font-size: 12.0pt; font-family=
: 'Aptos',sans-serif;"><br clear=3D"none"></span><b><span lang=3D"EN-AU" st=
yle=3D"color: #00886f;">Cytiva</span></b><span style=3D"font-size: 12.0pt; =
font-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Phone: 1 =
800 526 3593 option: 4, 1, 1</span><span style=3D"font-size: 12.0pt; font-f=
amily: 'Aptos',sans-serif;"><br clear=3D"none"></span><span><a shape=3D"rec=
t" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" rel=
=3D"noopener"><span style=3D"color: #0563c1;">ScientificSupport.AMER@cytiva=
.com</span></a></span><span style=3D"font-size: 12.0pt; font-family: 'Aptos=
',sans-serif;"><br clear=3D"none"></span><span>Hours of Operation: M-Th 9-5=
, F 9-4:30 ET</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',=
sans-serif;"><br clear=3D"none"><br clear=3D"none"><br clear=3D"none"></spa=
n></p>
</div>
</div>
</div>
<img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Image=
Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006llMg&amp;from=3Dint"></d=
iv><img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Im=
ageServer?oid=3D00D2p000000QVf9&esid=3D018Vk000006pLa4&from=3Dext"></html>
------=_Part_31737_1342865247.1731451972712--

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