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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Wed, 13 Nov 2024 18:11:42 -0400
Date: Wed, 13 Nov 2024 22:10:57 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: Re: Fw: Question on AKTA Purifier
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 Content preview:  Hi Rich, Yes, one UNICORN 5.31 installation set up with the
    strategy file from the Box folder will be able to run all the components
   of the SN 01186843 AKTA FPLC instrument (so the UPC-900, P-920, Frac-920,
   IN [...] 
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Hi Rich,

Yes, one UNICORN 5.31 installation set up with the strategy file from the B=
ox folder will be able to run all the components of the SN 01186843 AKTA FP=
LC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:03 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi Kyle, I may be overlooking something but wont the software we have along=
 with the strategy you sent run these 2 modules? Thanks, Rich From: LS AMER=
 Scientific Support <scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=
=8Acom> Sent: Wednesday, November 13,
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
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Hi Kyle,
I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 3:56 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

The UPC-900 and the P-920 are the main modules comprising the AKTA FPLC sys=
tem (refer to pg. 8 of the attached system manual).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 4:31 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Thanks Kyle. There is also a UPC 900 with a serial # 01188334. Thanks, Rich=
 From: LS AMER Scientific Support <scientificsupport.=E2=80=8Aamer@=E2=80=
=8Acytiva.=E2=80=8Acom> Sent: Tuesday, November 12, 2024 4:=E2=80=8A52 PM T=
o: rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom <rcruz@=E2=80=8Asapasequipmen=
t.=E2=80=8Acom>
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Thanks Kyle.  There is also a UPC 900 with a serial # 01188334.
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Tuesday, November 12, 2024 4:52 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

It looks like you only have one instrument there, an AKTA FPLC W FRAC-920 (=
PN 18111867 SN 01186843). The folder below has the strategy file you need t=
o configure your system within the UNICORN 5.31 software:

https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/12/2024 4:18 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi again Kyle, So, I have taken pics with the models and corresponding seri=
al numbers. Please let me know if this is what you need or I can provide an=
ything else. Best, Rich From: LS AMER Scientific Support <scientificsupport=
.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom>
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Hi again Kyle,
So, I have taken pics with the models and corresponding serial numbers.
Please let me know if this is what you need or I can provide anything else.
Best,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email:  scientificsupport.amer@cytiva.com

Telephone: +1-800-526-3593 option 4

Facebook |  Instagram |  YouTube |  LinkedIn

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

Hello Kyle , Good speaking with you. So please find the original chain of e=
mails between Nathan and myself. As mentioned, we have 4 other different se=
t ups( which we can provide you serial number of each component) where we a=
re trying to run
ZjQcmQRYFpfptBannerStart
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This message came from outside your organization. Use caution when opening.
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Hello Kyle ,
Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.
Truly appreciate your support!
Rich
Richard Cruz
Sapas LLC
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z=
1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on,  UNICORN 7, which is compatible with your instrument (see page 17 in th=
e attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, s=
o you can use a modern computer connected to your network. I have attached =
some associated documentation for your reference. When you are ready to upg=
rade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_11575_2009200459.1731535857914
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<html><div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Yes, one UNICORN 5.31 installation set up with the strategy =
file from the Box folder will be able to run all the components of the SN 0=
1186843 AKTA FPLC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc=
.).</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Best,</span><span style=3D"font-size: 11.0pt; font-family: C=
alibri, sans-serif;"></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br>US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br></span>&nbsp;</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/13/2024 5:03 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hi Kyle, I may be overlooking something but wont t=
he software we have along with the strategy you sent run these 2 modules? T=
hanks, Rich From: LS AMER Scientific Support &lt;scientificsupport.=E2=80=
=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom&gt; Sent: Wednesday, November 13,</div=
>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"pfptBannerrv32y7q" style=3D"all: revert !important; =
display: block !important; text-align: left !important; margin: 16px 0px 16=
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ant;">This message came from outside your organization. Use caution when op=
ening.</div>
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<div style=3D"clear: both !important; display: block !important; visibility=
: hidden !important; line-height: 0 !important; font-size: 0.01px !importan=
t; height: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerEnd</div>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Hi Kyle,&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">I may be overlooking something but wont the software we hav=
e along with the strategy you sent run these 2 modules?&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Thanks, Rich</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scientific =
Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Sent=
:</b> Wednesday, November 13, 2024 3:56 PM<br clear=3D"none"><b>To:</b> rcr=
uz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b=
>Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">The UPC-900 and the P-920 are the main modules comprising the =
AKTA FPLC system (refer to pg. 8 of the attached system manual). </span></p=
>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/13/2024 4:31 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Thanks Kyle. There is also a UPC 900 with a serial # 01188334. Th=
anks, Rich From: LS AMER Scientific Support &lt;scientificsupport.=E2=80=8A=
amer@=E2=80=8Acytiva.=E2=80=8Acom&gt; Sent: Tuesday, November 12, 2024 4:=
=E2=80=8A52 PM To: rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom &lt;rcruz@=E2=
=80=8Asapasequipment.=E2=80=8Acom&gt;</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_pfptBanner59z4xw2" style=3D"display: block!importa=
nt; text-align: left!important; margin: 16px 0px 16px 0px!important; paddin=
g: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: 20=
0px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;">
<div id=3D"x_pfptBanner59z4xw2" style=3D"float: left!important; display: bl=
ock!important; margin: 0px 0px 1px 0px!important; max-width: 600px!importan=
t;">
<div id=3D"x_pfptBanner59z4xw2" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!import=
ant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_pfptBanner59z4xw2" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!impo=
rtant; line-height: 18px; margin-top: 2px!important;">This message came fro=
m outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Thanks Kyle.&nbsp; There is also a UPC 900 with a serial # 011=
88334.&nbsp;&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Thanks, Rich</div>
<div id=3D"x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scientifi=
c Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Se=
nt:</b> Tuesday, November 12, 2024 4:52 PM<br clear=3D"none"><b>To:</b> rcr=
uz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b=
>Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">It looks like you only have one instrument there, an AKTA FPLC=
 W FRAC-920 (PN 18111867 SN 01186843). The folder below has the strategy fi=
le you need to configure your system within the UNICORN 5.31 software:<br c=
lear=3D"none"><br clear=3D"none"><a shape=3D"rect" href=3D"https://urldefen=
se.com/v3/__https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5=
jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuRQLQue5rp7uioGYaAbFrJqkSBm75=
qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$" target=3D"_blank" rel=3D"noope=
ner">https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa=
</a></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/12/2024 4:18 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hi again Kyle, So, I have taken pics with the models and correspo=
nding serial numbers. Please let me know if this is what you need or I can =
provide anything else. Best, Rich From: LS AMER Scientific Support &lt;scie=
ntificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom&gt;</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_pfptBannerynaprtv" style=3D"display: block!impor=
tant; text-align: left!important; margin: 16px 0px 16px 0px!important; padd=
ing: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: =
200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;"=
>
<div id=3D"x_x_pfptBannerynaprtv" style=3D"float: left!important; display: =
block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!import=
ant;">
<div id=3D"x_x_pfptBannerynaprtv" style=3D"display: block!important; visibi=
lity: visible!important; background-color: #d0d8dc!important; color: #00000=
0; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!impo=
rtant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_x_pfptBannerynaprtv" style=3D"display: block!important; visibi=
lity: visible!important; background-color: #d0d8dc!important; color: #00000=
0; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!im=
portant; line-height: 18px; margin-top: 2px!important;">This message came f=
rom outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Hi again Kyle,&nbsp;&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">So, I have taken pics with the models and corresponding seri=
al numbers.&nbsp; &nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Please let me know if this is what you need or I can provide=
 anything else.</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Best,</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Rich&nbsp;</div>
<div id=3D"x_x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif=
" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scienti=
fic Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>=
Sent:</b> Monday, November 11, 2024 3:08 PM<br clear=3D"none"><b>To:</b> rc=
ruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><=
b>Subject:</b> RE: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">It was nice speaking with you on Friday. Your email did make a=
 new case in our system and I have taken ownership. Whenever you are ready,=
 please provide the serial numbers for your instruments; I will be able to =
look up the models with that info and provide the strategy files you need.&=
nbsp;<br clear=3D"none"><br clear=3D"none">Best,<br clear=3D"none"></span><=
/p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Email: <=
a shape=3D"rect" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=
=3D"_blank" rel=3D"noopener"> scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Follow u=
s on social media:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><a shape=
=3D"rect" href=3D"https://urldefense.com/v3/__https://facebook.com/cytiva__=
;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1u=
aNnUWFWrI5KeXy3DY-hvXzEwR5k5uZlEA$" target=3D"_blank" rel=3D"noopener"><spa=
n style=3D"font-weight: bold;">Facebook</span></a> | <a shape=3D"rect" href=
=3D"https://urldefense.com/v3/__https://instagram.com/cytiva__;!!G8Er-fQLpA=
!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeX=
y3DY-hvXzEwR4UZ-vw9A$" target=3D"_blank" rel=3D"noopener"> <span style=3D"f=
ont-weight: bold;">Instagram</span></a> | <a shape=3D"rect" href=3D"https:/=
/urldefense.com/v3/__https://www.youtube.com/c/Cytiva__;!!G8Er-fQLpA!LPUX0h=
NVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hv=
XzEwR4sK9fu7w$" target=3D"_blank" rel=3D"noopener"> <span style=3D"font-wei=
ght: bold;">YouTube</span></a> | <a shape=3D"rect" href=3D"https://urldefen=
se.com/v3/__https://linkedin.com/company/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZ=
GKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR7=
7gHaeqQ$" target=3D"_blank" rel=3D"noopener"> <span style=3D"font-weight: b=
old;">LinkedIn</span></a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">The scie=
ntificsupport.na@cytiva.com mailbox will be decommissioned. All future comm=
unication should be directed to <a shape=3D"rect" href=3D"mailto:Scientific=
Support.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"=
font-weight: bold;">scientificsupport.amer@cytiva.com</span></a>.</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Other im=
portant contacts:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Customer Service</span></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:custom=
erservice.us@cytiva.com" target=3D"_blank" rel=3D"noopener">customerservice=
.us@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Equipment Service (OptiRun)</spa=
n></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:optiru=
nservice.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">optirunservice.N=
A@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 3</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/8/2024 4:46 PM<br clear=3D"none"><b>To:</b> scientific=
support.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Fw: Question on A=
KTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hello Kyle , Good speaking with you. So please find the original =
chain of emails between Nathan and myself. As mentioned, we have 4 other di=
fferent set ups( which we can provide you serial number of each component) =
where we are trying to run</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_x_pfptBanneroqitqfi" style=3D"display: block!imp=
ortant; text-align: left!important; margin: 16px 0px 16px 0px!important; pa=
dding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width=
: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae=
;">
<div id=3D"x_x_x_pfptBanneroqitqfi" style=3D"float: left!important; display=
: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!impo=
rtant;">
<div id=3D"x_x_x_pfptBanneroqitqfi" style=3D"display: block!important; visi=
bility: visible!important; background-color: #d0d8dc!important; color: #000=
000; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!im=
portant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_pfptBanneroqitqfi" style=3D"display: block!important; visi=
bility: visible!important; background-color: #d0d8dc!important; color: #000=
000; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!=
important; line-height: 18px; margin-top: 2px!important;">This message came=
 from outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Hello Kyle ,</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Good speaking with you.&nbsp; So please find the original =
chain of emails between Nathan and myself.&nbsp; As mentioned, we have 4 ot=
her different set ups( which we can provide you serial number of each compo=
nent) where we are trying to run Unicorn 5.31( which we have).&nbsp; Unfort=
unately the "life spam" of the links he sent for the installer and strategy=
 have expired.&nbsp; We were hoping you could help us get the appropriate s=
trategy and installer for each 4 "set-ups". As you mentioned, we can provid=
e you with serial numbers for each of the modules.&nbsp;&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Truly appreciate your support!&nbsp;&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Rich</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Richard Cruz</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Sapas LLC&nbsp;</div>
<div id=3D"x_x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-ser=
if" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapaseq=
uipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</b>=
 Thursday, November 7, 2024 3:28 PM<br clear=3D"none"><b>To:</b> rcruz@sapa=
sequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Subjec=
t:</b> Fw: Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr">
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">&nbsp;</div>
<div id=3D"x_x_x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-s=
erif" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sapas=
equipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:</=
b> Tuesday, June 11, 2024 4:55 PM<br clear=3D"none"><b>To:</b> 'LS AMER Sci=
entific Support' &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none=
"><b>Subject:</b> Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div lang=3D"EN-US" style=3D"word-wrap: break-word;">
<div class=3D"x_x_x_x_x_WordSection1">
<p class=3D"x_x_x_x_x_MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">Trust this email finds you well!&nbsp; So =
we purchased various units from this lab; including this second system/AKTA=
 Purifier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">Rich</p>
<p class=3D"x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_MsoNormal"><b><span>From:</span></b><span> LS AMER Sc=
ientific Support &lt;<a shape=3D"rect" href=3D"mailto:scientificsupport.ame=
r@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"color: blue=
;">scientificsupport.amer@cytiva.com</span></a>&gt;<br clear=3D"none"><b>Se=
nt:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a sha=
pe=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" rel=
=3D"noopener"><span style=3D"color: blue;">rcruz@sapasequipment.com</span><=
/a><br clear=3D"none"><b>Subject:</b> RE: Follow up to phone call.</span><s=
pan style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"></span></=
p>
<p class=3D"x_x_x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-fam=
ily: 'Aptos',sans-serif;">&nbsp;</span></p>
<p class=3D"x_x_x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font-fam=
ily: 'Aptos',sans-serif;">Hi Richard,<br clear=3D"none"><br clear=3D"none">=
Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:<b=
r clear=3D"none"><br clear=3D"none">Installer: <a shape=3D"rect" href=3D"ht=
tps://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSi=
D9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener"> <spa=
n style=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf=
9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</span></a><br =
clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D"rect" href=3D"https=
://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAir=
elbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D"noopener"> <span s=
tyle=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a=
/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></a><br cle=
ar=3D"none"><br clear=3D"none">I have also attached the manuals for your re=
ference.<br clear=3D"none"><br clear=3D"none">If you can update the compute=
r to Windows XP or 7, you can install UNICORN 5.31. This version tends to b=
e easier to support. Please be aware, for any of the obsolete software, the=
 support will be very limited. If you upgrade Windows, let me know and I ca=
n send the UNICORN 5.31 installer link.<br clear=3D"none"><br clear=3D"none=
">For the long term, I would strongly recommend upgrading to the latest ver=
sion, <a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/www.cyti=
valifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-05649__;!=
!G8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJG=
XmMurXJxJREDBecwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener"> <span=
 style=3D"color: blue;">UNICORN 7</span></a>, which is compatible with your=
 instrument (see page 17 in the attached compatibility matrix). UNICORN 7 w=
ill run on Windows 10 or 11, so you can use a modern computer connected to =
your network. I have attached some associated documentation for your refere=
nce. When you are ready to upgrade, just let me know and I'll connect you w=
ith Sales for a quote.<br clear=3D"none"><br clear=3D"none">Best,<br clear=
=3D"none"><br clear=3D"none"></span><b><span style=3D"color: #00886f;">Nath=
an Williams, Ph.D.</span></b><span style=3D"font-size: 12.0pt; font-family:=
 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Scientific Support Te=
am</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;=
"><br clear=3D"none"></span><i><span style=3D"font-size: 9.0pt;">LabScale C=
hromatography, Imaging</span></i><span style=3D"font-size: 12.0pt; font-fam=
ily: 'Aptos',sans-serif;"><br clear=3D"none"></span><b><span lang=3D"EN-AU"=
 style=3D"color: #00886f;">Cytiva</span></b><span style=3D"font-size: 12.0p=
t; font-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Phone:=
 1 800 526 3593 option: 4, 1, 1</span><span style=3D"font-size: 12.0pt; fon=
t-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span><a shape=3D"=
rect" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_blank" r=
el=3D"noopener"><span style=3D"color: #0563c1;">ScientificSupport.AMER@cyti=
va.com</span></a></span><span style=3D"font-size: 12.0pt; font-family: 'Apt=
os',sans-serif;"><br clear=3D"none"></span><span>Hours of Operation: M-Th 9=
-5, F 9-4:30 ET</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos=
',sans-serif;"><br clear=3D"none"><br clear=3D"none"><br clear=3D"none"></s=
pan></p>
</div>
</div>
</div>
<img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Image=
Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006llMg&amp;from=3Dint"></d=
iv>
<img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Image=
Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006pLa4&amp;from=3Dint"></d=
iv>
<img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Image=
Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006scEZ&amp;from=3Dint"></d=
iv><img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Im=
ageServer?oid=3D00D2p000000QVf9&esid=3D018Vk000006scfy&from=3Dext"></html>
------=_Part_11575_2009200459.1731535857914--

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