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Date: Thu, 21 Nov 2024 15:46:26 +0000 (GMT)
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: Re: Fw: Question on AKTA Purifier
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 Content preview:  Hi Rich, Happy to help! Based on the images you shared, it
    looks like you need to replace the delivery arm for the fraction collector
    (PN 11001080). Could you provide some images that show the entire fraction
    collector? 
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Hi Rich,

Happy to help!

Based on the images you shared, it looks like you need to replace the deliv=
ery arm for the fraction collector (PN 11001080). Could you provide some im=
ages that show the entire fraction collector?

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/20/2024 10:19 AM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi Kyle, First of all, I would like to reiterate our appreciation for all y=
our valuable support. As to this new matter, we are seeking your advice on =
repairing the broken arm of our Frac 20. Can you confirm if parts are avail=
able for our unit?
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Hi Kyle,
First of all, I would like to reiterate our appreciation for all your valua=
ble support.  As to this new matter, we are seeking your advice on repairin=
g the broken arm of our Frac 20.  Can you confirm if parts are available fo=
r our unit?  I am including pics along with serial number for your referenc=
e.
Thanks,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Thursday, November 14, 2024 8:15 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

I may have provided the wrong strategy file earlier, so I=E2=80=99ve upload=
ed a new one to the Box folder. The first one that was uploaded to the fold=
er (FPLCF411.zip) is for an instrument set up with a Frac-950, and not a Fr=
ac-920. Based on the SN  01186843, this second one (FPLC_411.zip) should wo=
rk for your  AKTA FPLC W FRAC-920 instrument.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:57 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi Kyle Thanks for explaining it. Best From: LS AMER Scientific Support <sc=
ientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom> Sent: Wednesday=
, November 13, 2024 4:=E2=80=8A10 PM To: rcruz@=E2=80=8Asapasequipment.=E2=
=80=8Acom <rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom> Subject: Re: Fw: Que=
stion
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Hi Kyle
Thanks for explaining it.
Best
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 4:10 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

Yes, one UNICORN 5.31 installation set up with the strategy file from the B=
ox folder will be able to run all the components of the SN 01186843 AKTA FP=
LC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:03 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi Kyle, I may be overlooking something but wont the software we have along=
 with the strategy you sent run these 2 modules? Thanks, Rich From: LS AMER=
 Scientific Support <scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=
=8Acom> Sent: Wednesday, November 13,
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Hi Kyle,
I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 3:56 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

The UPC-900 and the P-920 are the main modules comprising the AKTA FPLC sys=
tem (refer to pg. 8 of the attached system manual).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 4:31 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Thanks Kyle. There is also a UPC 900 with a serial # 01188334. Thanks, Rich=
 From: LS AMER Scientific Support <scientificsupport.=E2=80=8Aamer@=E2=80=
=8Acytiva.=E2=80=8Acom> Sent: Tuesday, November 12, 2024 4:=E2=80=8A52 PM T=
o: rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom <rcruz@=E2=80=8Asapasequipmen=
t.=E2=80=8Acom>
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Thanks Kyle.  There is also a UPC 900 with a serial # 01188334.
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Tuesday, November 12, 2024 4:52 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

It looks like you only have one instrument there, an AKTA FPLC W FRAC-920 (=
PN 18111867 SN 01186843). The folder below has the strategy file you need t=
o configure your system within the UNICORN 5.31 software:

https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/12/2024 4:18 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

Hi again Kyle, So, I have taken pics with the models and corresponding seri=
al numbers. Please let me know if this is what you need or I can provide an=
ything else. Best, Rich From: LS AMER Scientific Support <scientificsupport=
.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom>
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Hi again Kyle,
So, I have taken pics with the models and corresponding serial numbers.
Please let me know if this is what you need or I can provide anything else.
Best,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email:  scientificsupport.amer@cytiva.com

Telephone: +1-800-526-3593 option 4

Facebook |  Instagram |  YouTube |  LinkedIn

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

Hello Kyle , Good speaking with you. So please find the original chain of e=
mails between Nathan and myself. As mentioned, we have 4 other different se=
t ups( which we can provide you serial number of each component) where we a=
re trying to run
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Hello Kyle ,
Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.
Truly appreciate your support!
Rich
Richard Cruz
Sapas LLC
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z=
1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy:  https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on,  UNICORN 7, which is compatible with your instrument (see page 17 in th=
e attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, s=
o you can use a modern computer connected to your network. I have attached =
some associated documentation for your reference. When you are ready to upg=
rade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_6184_1962997058.1732203986767
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<html><div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Hi Rich, </span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Happy to help!</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Based on the images you shared, it looks like you need to re=
place the delivery arm for the fraction collector (PN 11001080). Could you =
provide some images that show the entire fraction collector?</span></p>
<br>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br>US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/20/2024 10:19 AM<br clear=3D"none"><b>To:</b> scientif=
icsupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Questio=
n on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
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1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hi Kyle, First of all, I would like to reiterate o=
ur appreciation for all your valuable support. As to this new matter, we ar=
e seeking your advice on repairing the broken arm of our Frac 20. Can you c=
onfirm if parts are available for our unit?</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerStart</div>
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<div style=3D"clear: both !important; display: block !important; visibility=
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t; height: 0px;">&nbsp;</div>
</div>
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<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
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iv>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Hi Kyle,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">First of all, I would like to reiterate our appreciation fo=
r all your valuable support.&nbsp; As to this new matter, we are seeking yo=
ur advice on repairing the broken arm of our Frac 20.&nbsp; Can you confirm=
 if parts are available for our unit?&nbsp; I am including pics along with =
serial number for your reference.&nbsp; &nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Thanks,&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Rich</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><font face=3D"Calibri, sans-serif" co=
lor=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scientific =
Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Sent=
:</b> Thursday, November 14, 2024 8:15 AM<br clear=3D"none"><b>To:</b> rcru=
z@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>=
Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">I may have provided the wrong strategy file earlier, so I&rsqu=
o;ve uploaded a new one to the Box folder. The first one that was uploaded =
to the folder (FPLCF411.zip) is for an instrument set up with a Frac-950, a=
nd not a Frac-920. Based on the SN <span class=3D"x_test-id__field-value x_=
slds-form-element__static x_slds-grow x_word-break-ie11"> 01186843,</span> =
this second one (FPLC_411.zip) should work for your <span class=3D"x_test-i=
d__field-value x_slds-form-element__static x_slds-grow x_word-break-ie11 x_=
is-read-only"> AKTA FPLC W FRAC-920</span> instrument.&nbsp;</span><span st=
yle=3D"font-size: 11.0pt; font-family: Calibri,sans-serif;"></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/13/2024 5:57 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hi Kyle Thanks for explaining it. Best From: LS AMER Scientific S=
upport &lt;scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom&gt;=
 Sent: Wednesday, November 13, 2024 4:=E2=80=8A10 PM To: rcruz@=E2=80=8Asap=
asequipment.=E2=80=8Acom &lt;rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom&gt;=
 Subject: Re: Fw: Question</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_pfptBannerj5ul6n1" style=3D"display: block!importa=
nt; text-align: left!important; margin: 16px 0px 16px 0px!important; paddin=
g: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: 20=
0px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;">
<div id=3D"x_pfptBannerj5ul6n1" style=3D"float: left!important; display: bl=
ock!important; margin: 0px 0px 1px 0px!important; max-width: 600px!importan=
t;">
<div id=3D"x_pfptBannerj5ul6n1" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!import=
ant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_pfptBannerj5ul6n1" style=3D"display: block!important; visibili=
ty: visible!important; background-color: #d0d8dc!important; color: #000000;=
 font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!impo=
rtant; line-height: 18px; margin-top: 2px!important;">This message came fro=
m outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Hi Kyle</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Thanks for explaining it.</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">&nbsp;</div>
<div class=3D"x_elementToProof" style=3D"font-family: Aptos,Aptos_EmbeddedF=
ont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; colo=
r: #000000;">Best</div>
<div id=3D"x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif" =
color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scientifi=
c Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>Se=
nt:</b> Wednesday, November 13, 2024 4:10 PM<br clear=3D"none"><b>To:</b> r=
cruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none">=
<b>Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Yes, one UNICORN 5.31 installation set up with the strategy fi=
le from the Box folder will be able to run all the components of the SN 011=
86843 AKTA FPLC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.)=
.</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span><span style=3D"font-size: 11.0pt; font-family: Cal=
ibri,sans-serif;"></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/13/2024 5:03 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hi Kyle, I may be overlooking something but wont the software we =
have along with the strategy you sent run these 2 modules? Thanks, Rich Fro=
m: LS AMER Scientific Support &lt;scientificsupport.=E2=80=8Aamer@=E2=80=8A=
cytiva.=E2=80=8Acom&gt; Sent: Wednesday, November 13,</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_pfptBannerrv32y7q" style=3D"display: block!impor=
tant; text-align: left!important; margin: 16px 0px 16px 0px!important; padd=
ing: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: =
200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;"=
>
<div id=3D"x_x_pfptBannerrv32y7q" style=3D"float: left!important; display: =
block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!import=
ant;">
<div id=3D"x_x_pfptBannerrv32y7q" style=3D"display: block!important; visibi=
lity: visible!important; background-color: #d0d8dc!important; color: #00000=
0; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!impo=
rtant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_x_pfptBannerrv32y7q" style=3D"display: block!important; visibi=
lity: visible!important; background-color: #d0d8dc!important; color: #00000=
0; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!im=
portant; line-height: 18px; margin-top: 2px!important;">This message came f=
rom outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Hi Kyle,&nbsp;&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">I may be overlooking something but wont the software we have=
 along with the strategy you sent run these 2 modules?&nbsp;&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">&nbsp;</div>
<div class=3D"x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embedde=
dFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; co=
lor: #000000;">Thanks, Rich</div>
<div id=3D"x_x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-serif=
" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scienti=
fic Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><b>=
Sent:</b> Wednesday, November 13, 2024 3:56 PM<br clear=3D"none"><b>To:</b>=
 rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none=
"><b>Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">The UPC-900 and the P-920 are the main modules comprising the =
AKTA FPLC system (refer to pg. 8 of the attached system manual). </span></p=
>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/13/2024 4:31 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Thanks Kyle. There is also a UPC 900 with a serial # 01188334. Th=
anks, Rich From: LS AMER Scientific Support &lt;scientificsupport.=E2=80=8A=
amer@=E2=80=8Acytiva.=E2=80=8Acom&gt; Sent: Tuesday, November 12, 2024 4:=
=E2=80=8A52 PM To: rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom &lt;rcruz@=E2=
=80=8Asapasequipment.=E2=80=8Acom&gt;</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_x_pfptBanner59z4xw2" style=3D"display: block!imp=
ortant; text-align: left!important; margin: 16px 0px 16px 0px!important; pa=
dding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width=
: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae=
;">
<div id=3D"x_x_x_pfptBanner59z4xw2" style=3D"float: left!important; display=
: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!impo=
rtant;">
<div id=3D"x_x_x_pfptBanner59z4xw2" style=3D"display: block!important; visi=
bility: visible!important; background-color: #d0d8dc!important; color: #000=
000; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!im=
portant; line-height: 18px;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_pfptBanner59z4xw2" style=3D"display: block!important; visi=
bility: visible!important; background-color: #d0d8dc!important; color: #000=
000; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12px!=
important; line-height: 18px; margin-top: 2px!important;">This message came=
 from outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Thanks Kyle.&nbsp; There is also a UPC 900 with a serial #=
 01188334.&nbsp;&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Embed=
dedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt; =
color: #000000;">Thanks, Rich</div>
<div id=3D"x_x_x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-ser=
if" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Scien=
tific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"><=
b>Sent:</b> Tuesday, November 12, 2024 4:52 PM<br clear=3D"none"><b>To:</b>=
 rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none=
"><b>Subject:</b> Re: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">It looks like you only have one instrument there, an AKTA FPLC=
 W FRAC-920 (PN 18111867 SN 01186843). The folder below has the strategy fi=
le you need to configure your system within the UNICORN 5.31 software:<br c=
lear=3D"none"><br clear=3D"none"><a shape=3D"rect" href=3D"https://urldefen=
se.com/v3/__https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5=
jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuRQLQue5rp7uioGYaAbFrJqkSBm75=
qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$" target=3D"_blank" rel=3D"noope=
ner">https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa=
</a></span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/12/2024 4:18 PM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Question=
 on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hi again Kyle, So, I have taken pics with the models and correspo=
nding serial numbers. Please let me know if this is what you need or I can =
provide anything else. Best, Rich From: LS AMER Scientific Support &lt;scie=
ntificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom&gt;</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_x_x_pfptBannerynaprtv" style=3D"display: block!i=
mportant; text-align: left!important; margin: 16px 0px 16px 0px!important; =
padding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-wid=
th: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4=
ae;">
<div id=3D"x_x_x_x_pfptBannerynaprtv" style=3D"float: left!important; displ=
ay: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!im=
portant;">
<div id=3D"x_x_x_x_pfptBannerynaprtv" style=3D"display: block!important; vi=
sibility: visible!important; background-color: #d0d8dc!important; color: #0=
00000; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14px!=
important; line-height: 18px;">This Message Is From an External Sender</div=
>
<div id=3D"x_x_x_x_pfptBannerynaprtv" style=3D"display: block!important; vi=
sibility: visible!important; background-color: #d0d8dc!important; color: #0=
00000; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 12p=
x!important; line-height: 18px; margin-top: 2px!important;">This message ca=
me from outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">Hi again Kyle,&nbsp;&nbsp;</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">So, I have taken pics with the models and corresponding =
serial numbers.&nbsp; &nbsp;</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">Please let me know if this is what you need or I can pro=
vide anything else.</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">Best,</div>
<div class=3D"x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_Emb=
eddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12pt=
; color: #000000;">Rich&nbsp;</div>
<div id=3D"x_x_x_x_appendonsend"></div>
<div style=3D"font-family: Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cal=
ibri,Helvetica,sans-serif; font-size: 12pt; color: #000000;">&nbsp;</div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sans-s=
erif" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> LS AMER Sci=
entific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"=
><b>Sent:</b> Monday, November 11, 2024 3:08 PM<br clear=3D"none"><b>To:</b=
> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"non=
e"><b>Subject:</b> RE: Fw: Question on AKTA Purifier</font>
<div>&nbsp;</div>
</div>
<div>
<div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri,=
sans-serif;">It was nice speaking with you on Friday. Your email did make a=
 new case in our system and I have taken ownership. Whenever you are ready,=
 please provide the serial numbers for your instruments; I will be able to =
look up the models with that info and provide the strategy files you need.&=
nbsp;<br clear=3D"none"><br clear=3D"none">Best,<br clear=3D"none"></span><=
/p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos,sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br clear=3D"none">US/Canada=
 Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva<br clear=3D"none"></span>=
&nbsp;</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Email: <=
a shape=3D"rect" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=
=3D"_blank" rel=3D"noopener"> scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Follow u=
s on social media:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><a shape=
=3D"rect" href=3D"https://urldefense.com/v3/__https://facebook.com/cytiva__=
;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1u=
aNnUWFWrI5KeXy3DY-hvXzEwR5k5uZlEA$" target=3D"_blank" rel=3D"noopener"><spa=
n style=3D"font-weight: bold;">Facebook</span></a> | <a shape=3D"rect" href=
=3D"https://urldefense.com/v3/__https://instagram.com/cytiva__;!!G8Er-fQLpA=
!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeX=
y3DY-hvXzEwR4UZ-vw9A$" target=3D"_blank" rel=3D"noopener"> <span style=3D"f=
ont-weight: bold;">Instagram</span></a> | <a shape=3D"rect" href=3D"https:/=
/urldefense.com/v3/__https://www.youtube.com/c/Cytiva__;!!G8Er-fQLpA!LPUX0h=
NVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hv=
XzEwR4sK9fu7w$" target=3D"_blank" rel=3D"noopener"> <span style=3D"font-wei=
ght: bold;">YouTube</span></a> | <a shape=3D"rect" href=3D"https://urldefen=
se.com/v3/__https://linkedin.com/company/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZ=
GKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR7=
7gHaeqQ$" target=3D"_blank" rel=3D"noopener"> <span style=3D"font-weight: b=
old;">LinkedIn</span></a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">The scie=
ntificsupport.na@cytiva.com mailbox will be decommissioned. All future comm=
unication should be directed to <a shape=3D"rect" href=3D"mailto:Scientific=
Support.AMER@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"=
font-weight: bold;">scientificsupport.amer@cytiva.com</span></a>.</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">&nbsp;</=
p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;">Other im=
portant contacts:</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Customer Service</span></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:custom=
erservice.us@cytiva.com" target=3D"_blank" rel=3D"noopener">customerservice=
.us@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Equipment Service (OptiRun)</spa=
n></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span st=
yle=3D"color: black;">Email: </span><a shape=3D"rect" href=3D"mailto:optiru=
nservice.NA@cytiva.com" target=3D"_blank" rel=3D"noopener">optirunservice.N=
A@cytiva.com</a></p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #6=
3666a;">Telephone: +1-800-526-3593 option 3</p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 11/8/2024 4:46 PM<br clear=3D"none"><b>To:</b> scientific=
support.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Fw: Question on A=
KTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; height: 0px; max-height: 0px; opacity: 0; overflow:=
 hidden;">Hello Kyle , Good speaking with you. So please find the original =
chain of emails between Nathan and myself. As mentioned, we have 4 other di=
fferent set ups( which we can provide you serial number of each component) =
where we are trying to run</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerStart</div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_pfptBanneroqitqfi" style=3D"display: block=
!important; text-align: left!important; margin: 16px 0px 16px 0px!important=
; padding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-w=
idth: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90=
a4ae;">
<div id=3D"x_x_x_x_x_pfptBanneroqitqfi" style=3D"float: left!important; dis=
play: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!=
important;">
<div id=3D"x_x_x_x_x_pfptBanneroqitqfi" style=3D"display: block!important; =
visibility: visible!important; background-color: #d0d8dc!important; color: =
#000000; font-family: 'Arial',sans-serif; font-weight: bold; font-size: 14p=
x!important; line-height: 18px;">This Message Is From an External Sender</d=
iv>
<div id=3D"x_x_x_x_x_pfptBanneroqitqfi" style=3D"display: block!important; =
visibility: visible!important; background-color: #d0d8dc!important; color: =
#000000; font-weight: normal; font-family: 'Arial',sans-serif; font-size: 1=
2px!important; line-height: 18px; margin-top: 2px!important;">This message =
came from outside your organization. Use caution when opening.</div>
</div>
<div style=3D"clear: both!important; display: block!important; visibility: =
hidden!important; line-height: 0!important; font-size: 0.01px!important; he=
ight: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; font-size: 1px; color: #ff=
ffff; line-height: 1px; max-height: 0px; opacity: 0; overflow: hidden;">ZjQ=
cmQRYFpfptBannerEnd</div>
</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Hello Kyle ,</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Good speaking with you.&nbsp; So please find the origi=
nal chain of emails between Nathan and myself.&nbsp; As mentioned, we have =
4 other different set ups( which we can provide you serial number of each c=
omponent) where we are trying to run Unicorn 5.31( which we have).&nbsp; Un=
fortunately the "life spam" of the links he sent for the installer and stra=
tegy have expired.&nbsp; We were hoping you could help us get the appropria=
te strategy and installer for each 4 "set-ups". As you mentioned, we can pr=
ovide you with serial numbers for each of the modules.&nbsp;&nbsp;</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Truly appreciate your support!&nbsp;&nbsp;</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Rich</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">&nbsp;</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Richard Cruz</div>
<div class=3D"x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos_E=
mbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: 12=
pt; color: #000000;">Sapas LLC&nbsp;</div>
<div id=3D"x_x_x_x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sans=
-serif" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@sap=
asequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sent:=
</b> Thursday, November 7, 2024 3:28 PM<br clear=3D"none"><b>To:</b> rcruz@=
sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Su=
bject:</b> Fw: Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div dir=3D"ltr">
<div class=3D"x_x_x_x_x_x_elementToProof" style=3D"font-family: Aptos,Aptos=
_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif; font-size: =
12pt; color: #000000;">&nbsp;</div>
<div id=3D"x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"display: inline-block; width: 98%;" tabindex=3D"-1">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_divRplyFwdMsg"><font face=3D"Calibri, sa=
ns-serif" color=3D"#000000" style=3D"font-size: 11pt;"><b>From:</b> rcruz@s=
apasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sen=
t:</b> Tuesday, June 11, 2024 4:55 PM<br clear=3D"none"><b>To:</b> 'LS AMER=
 Scientific Support' &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"=
none"><b>Subject:</b> Question on AKTA Purifier </font>
<div>&nbsp;</div>
</div>
<div lang=3D"EN-US" style=3D"word-wrap: break-word;">
<div class=3D"x_x_x_x_x_x_x_WordSection1">
<p class=3D"x_x_x_x_x_x_x_MsoNormal">Hello again Nathan,&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">Trust this email finds you well!&nbsp;=
 So we purchased various units from this lab; including this second system/=
AKTA Purifier.&nbsp; Will the Unicorn 5.31 also work for this one?</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">As always, thanks,&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">Rich</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal">&nbsp;</p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal"><b><span>From:</span></b><span> LS AME=
R Scientific Support &lt;<a shape=3D"rect" href=3D"mailto:scientificsupport=
.amer@cytiva.com" target=3D"_blank" rel=3D"noopener"><span style=3D"color: =
blue;">scientificsupport.amer@cytiva.com</span></a>&gt;<br clear=3D"none"><=
b>Sent:</b> Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <a=
 shape=3D"rect" href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blank" =
rel=3D"noopener"><span style=3D"color: blue;">rcruz@sapasequipment.com</spa=
n></a><br clear=3D"none"><b>Subject:</b> RE: Follow up to phone call.</span=
><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans-serif;"></span=
></p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font=
-family: 'Aptos',sans-serif;">&nbsp;</span></p>
<p class=3D"x_x_x_x_x_x_x_MsoNormal"><span style=3D"font-size: 12.0pt; font=
-family: 'Aptos',sans-serif;">Hi Richard,<br clear=3D"none"><br clear=3D"no=
ne">Thank you for the detailed information. I think I may see the issue. Yo=
ur system is an AKTApurifier UPC 100. The earliest version of this system s=
hipped with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, t=
he issues would be resolved. The last version of UNICORN 5 that will run on=
 Windows 2000 is 5.11. You can download the installer and strategy file her=
e:<br clear=3D"none"><br clear=3D"none">Installer: <a shape=3D"rect" href=
=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6B=
VUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" target=3D"_blank" rel=3D"noopener"=
> <span style=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000=
000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</span></=
a><br clear=3D"none"><br clear=3D"none">Strategy: <a shape=3D"rect" href=3D=
"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_M=
JTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" target=3D"_blank" rel=3D"noopener"> <=
span style=3D"color: blue;">https://cytiva.my.salesforce.com/sfc/p/2p000000=
QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E</span></a><=
br clear=3D"none"><br clear=3D"none">I have also attached the manuals for y=
our reference.<br clear=3D"none"><br clear=3D"none">If you can update the c=
omputer to Windows XP or 7, you can install UNICORN 5.31. This version tend=
s to be easier to support. Please be aware, for any of the obsolete softwar=
e, the support will be very limited. If you upgrade Windows, let me know an=
d I can send the UNICORN 5.31 installer link.<br clear=3D"none"><br clear=
=3D"none">For the long term, I would strongly recommend upgrading to the la=
test version, <a shape=3D"rect" href=3D"https://urldefense.com/v3/__https:/=
www.cytivalifesciences.com/en/us/shop/chromatography/software/unicorn-7-p-0=
5649__;!!G8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4v=
vGmoMhJGXmMurXJxJREDBecwZiDfofVHvUBCuTg$" target=3D"_blank" rel=3D"noopener=
"> <span style=3D"color: blue;">UNICORN 7</span></a>, which is compatible w=
ith your instrument (see page 17 in the attached compatibility matrix). UNI=
CORN 7 will run on Windows 10 or 11, so you can use a modern computer conne=
cted to your network. I have attached some associated documentation for you=
r reference. When you are ready to upgrade, just let me know and I'll conne=
ct you with Sales for a quote.<br clear=3D"none"><br clear=3D"none">Best,<b=
r clear=3D"none"><br clear=3D"none"></span><b><span style=3D"color: #00886f=
;">Nathan Williams, Ph.D.</span></b><span style=3D"font-size: 12.0pt; font-=
family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Scientific Sup=
port Team</span><span style=3D"font-size: 12.0pt; font-family: 'Aptos',sans=
-serif;"><br clear=3D"none"></span><i><span style=3D"font-size: 9.0pt;">Lab=
Scale Chromatography, Imaging</span></i><span style=3D"font-size: 12.0pt; f=
ont-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><b><span lang=3D=
"EN-AU" style=3D"color: #00886f;">Cytiva</span></b><span style=3D"font-size=
: 12.0pt; font-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span=
>Phone: 1 800 526 3593 option: 4, 1, 1</span><span style=3D"font-size: 12.0=
pt; font-family: 'Aptos',sans-serif;"><br clear=3D"none"></span><span><a sh=
ape=3D"rect" href=3D"mailto:ScientificSupport.AMER@cytiva.com" target=3D"_b=
lank" rel=3D"noopener"><span style=3D"color: #0563c1;">ScientificSupport.AM=
ER@cytiva.com</span></a></span><span style=3D"font-size: 12.0pt; font-famil=
y: 'Aptos',sans-serif;"><br clear=3D"none"></span><span>Hours of Operation:=
 M-Th 9-5, F 9-4:30 ET</span><span style=3D"font-size: 12.0pt; font-family:=
 'Aptos',sans-serif;"><br clear=3D"none"><br clear=3D"none"><br clear=3D"no=
ne"></span></p>
</div>
</div>
</div>
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Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006llMg&amp;from=3Dint"></d=
iv>
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iv>
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iv>
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iv>
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Server?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006upyu&amp;from=3Dint"></d=
iv><img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.Im=
ageServer?oid=3D00D2p000000QVf9&esid=3D018Vk000007Fr3B&from=3Dext"></html>
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