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Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 21 Nov 2024 17:11:07 -0400
Date: Thu, 21 Nov 2024 21:10:22 +0000 (GMT)
From: "support@bio-rad.com" <support@bio-rad.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Message-ID: <B03ep000000000000000000000000000000000000000000000SNBK5900GKkN49QaRF6wDtvJeGqvtQ@sfdc.net>
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire
 system    [ ref:!00D300FEp.!500a707hww2:ref ]
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 Content preview:  Hi Richard, Once you download it and install it on your computer,
    you will have it forever (unless uninstalled and deleted later). The 30 days
    thing was for getting a temporary license for the software if a customer
   wanted to try it before they buy it. We can no longer access the website where
    the licensing was conducted, as we h [...] 
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Hi Richard,

Once you download it and install it on your computer, you will have it forever (unless uninstalled and deleted later).

The 30 days thing was for getting a temporary license for the software if a customer wanted to try it before they buy it.  We can no longer access the website where the licensing was conducted, as we have no more HASP keys and Quantity One Software is officially EOS (End of Service).  This software became EOS in July 2018 once we could no longer get the HASP key dongles.

Best regards,

Tharin Wendell
LSG Tech Support

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/21/2024 12:52 PM
To: support@bio-rad.com
Subject: Re: Case 03353389 - Installation of a used Gel Doc XR Firewire system [ ref:!00D300FEp.!500a707hww2:ref ]

Hi Tharin,
Thanks for the EXCELLENT support.  One question; is the downloadable software a permanent version ( meaning it will work for more than 30 days)?
Thanks,
Rich
From: support@bio-rad.com <support@bio-rad.com>
Sent: Thursday, November 21, 2024 2:45 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Case 03353389 - Installation of a used Gel Doc XR Firewire system [ ref:!00D300FEp.!500a707hww2:ref ]
Hello Richard Cruz,

Thank you for contacting Bio-Rad Technical Support.

I have attached the Gel Doc XR Firewire installation guide, as well as a Tech Support guide we2 made for changing computers for the system.  I am not sure if you got the computer sold with the Gel Doc XR back in 2006, so this may help as well.

Your system has reached it's End of Service Date as of June 2008.  This means we have no parts and can no longer service or repair these.  Also, the company that made the camera, Scion, went out of business that same year, so we have no updated drivers for any OD above Windows XP.

Best Regards,

Tharin Wendell
LSG Technical Support
Bio-Rad Laboratories
TEL 800-424-6723, option 2
Please do not change subject in reply

ref:!00D300FEp.!500a707hww2:ref

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<body dir="ltr">Hi Richard,<br />
<br />
Once you download it and install it on your computer, you will have it forever (unless uninstalled and deleted later).<br />
<br />
The 30 days thing was for getting a temporary license for the software if a customer wanted to try it before they buy it.&nbsp; We can no longer access the website where the licensing was conducted, as we have no more HASP keys and Quantity One Software is officially EOS (End of Service).&nbsp; This software became EOS in July 2018 once we could no longer get the HASP key dongles.<br />
<br />
Best regards,<br />
<br />
Tharin Wendell<br />
LSG Tech Support<br clear="none" />
<br clear="none" />
<br clear="none" />
--------------- Original Message ---------------<br clear="none" />
<b>From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear="none" />
<b>Sent:</b> 11/21/2024 12:52 PM<br clear="none" />
<b>To:</b> support@bio-rad.com<br clear="none" />
<b>Subject:</b> Re: Case 03353389 - Installation of a used Gel Doc XR Firewire system [ ref:!00D300FEp.!500a707hww2:ref ]<br clear="none" />
<br clear="none" />
<meta content="text/html; charset=iso-8859-1">
<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Hi Tharin,&nbsp;&nbsp;</div>

<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thanks for the EXCELLENT support.&nbsp; One question; is the downloadable software a permanent version ( meaning it will work for more than 30 days)?&nbsp;&nbsp;</div>

<div class="elementToProof" style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">Thanks,&nbsp;</div>

<hr style="display:inline-block; width:98%" tabindex="-1" />
<div dir="ltr" id="divRplyFwdMsg"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> support@bio-rad.com &lt;support@bio-rad.com&gt;<br clear="none" />
<b>Sent:</b> Thursday, November 21, 2024 2:45 PM<br clear="none" />
<b>To:</b> rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear="none" />
<b>Subject:</b> Case 03353389 - Installation of a used Gel Doc XR Firewire system [ ref:!00D300FEp.!500a707hww2:ref ]</font>

<div>Hello Richard Cruz,<br clear="none" />
<br clear="none" />
Thank you for contacting Bio-Rad Technical Support.&nbsp;<br clear="none" />
<br clear="none" />
I have attached the Gel Doc XR Firewire installation guide, as well as a Tech Support guide we2 made for changing computers for the system.&nbsp; I am not sure if you got the computer sold with the Gel Doc XR back in 2006, so this may help as well.<br clear="none" />
<br clear="none" />
Your system has reached it&#39;s End of Service Date as of&nbsp;June 2008.&nbsp; This means we have no parts and can no longer service or repair these.&nbsp; Also, the company that made the camera, Scion, went out of business that same year, so we have no updated drivers for any OD above Windows XP.<br clear="none" />
<br clear="none" />
Best Regards,<br clear="none" />
<br clear="none" />
Tharin Wendell<br clear="none" />
LSG Technical Support<br clear="none" />
Bio-Rad Laboratories<br clear="none" />
TEL 800-424-6723, option 2<br clear="none" />
Please do not change subject in reply<img alt="" src="https://bio-rad.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000FEp&esid=018a7000005HcSd&from=int" /><br clear="none" />
<br clear="none" />
ref:!00D300FEp.!500a707hww2:ref</div>
<img alt="" src="https://bio-rad.my.salesforce.com/servlet/servlet.ImageServer?oid=00D300000000FEp&esid=018a7000005Hcqp&from=ext"><br><br></body>
</html>
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