Da

✏️ Editing: 1732227346.M913449P3491447.aristoteles.x5servers.net,S=65293,W=66756:2,S

Envelope-to: rcruz@sapasequipment.com
Delivery-date: Thu, 21 Nov 2024 18:15:46 -0400
MIME-Version: 1.0
References: <02af01dabc4a$03921cc0$0ab65640$@sapasequipment.com>
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In-Reply-To: <MN2PR20MB23520D984C29FF3DA83B8609A1222@MN2PR20MB2352.namprd20.prod.outlook.com>
From: AILED ALVAREZ CASTRO <ailedalvarez@gmail.com>
Date: Thu, 21 Nov 2024 18:14:53 -0400
Message-ID: <CAPr8XbarSix7VDVu0y_ev2maKbc05r53wECt7wbiNcW71Gjbcw@mail.gmail.com>
Subject: Re: Fw: Fw: Question on AKTA Purifier
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
Content-Type: multipart/alternative; boundary="000000000000237d30062773990d"

--000000000000237d30062773990d
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AKTA FRAC-920, PN 11001080,
Con el PN, tampoco se consigue esta pieza en Google ni en ebay

El jue, 21 nov 2024 a las 13:33, rcruz@sapasequipment.com (<
rcruz@sapasequipment.com>) escribi=C3=B3:

> Puede buscar precio esta pieza?
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Thursday, November 21, 2024 9:46 AM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Re: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> Happy to help!
>
>
>
> Based on the images you shared, it looks like you need to replace the
> delivery arm for the fraction collector (PN 11001080). Could you provide
> some images that show the entire fraction collector?
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
> *Cytiva*
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/20/2024 10:19 AM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Re: Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
>
> Hi Kyle,
>
> First of all, I would like to reiterate our appreciation for all your
> valuable support.  As to this new matter, we are seeking your advice on
> repairing the broken arm of our Frac 20.  Can you confirm if parts are
> available for our unit?  I am including pics along with serial number for
> your reference.
>
> Thanks,
> Rich
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Thursday, November 14, 2024 8:15 AM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Re: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> I may have provided the wrong strategy file earlier, so I=E2=80=99ve uplo=
aded a
> new one to the Box folder. The first one that was uploaded to the folder
> (FPLCF411.zip) is for an instrument set up with a Frac-950, and not a
> Frac-920. Based on the SN 01186843, this second one (FPLC_411.zip) should
> work for your AKTA FPLC W FRAC-920 instrument.
>
>
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
> *Cytiva*
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/13/2024 5:57 PM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Re: Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
> Hi Kyle
>
> Thanks for explaining it.
>
> Best
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Wednesday, November 13, 2024 4:10 PM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Re: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> Yes, one UNICORN 5.31 installation set up with the strategy file from the
> Box folder will be able to run all the components of the SN 01186843 AKTA
> FPLC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.).
>
>
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
>
> *Cytiva *
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/13/2024 5:03 PM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Re: Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
> Hi Kyle,
>
> I may be overlooking something but wont the software we have along with
> the strategy you sent run these 2 modules?
>
> Thanks, Rich
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Wednesday, November 13, 2024 3:56 PM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Re: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> The UPC-900 and the P-920 are the main modules comprising the AKTA FPLC
> system (refer to pg. 8 of the attached system manual).
>
>
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
>
> *Cytiva *
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/13/2024 4:31 PM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Re: Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
> Thanks Kyle.  There is also a UPC 900 with a serial # 01188334.
>
> Thanks, Rich
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Tuesday, November 12, 2024 4:52 PM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Re: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> It looks like you only have one instrument there, an AKTA FPLC W FRAC-920
> (PN 18111867 SN 01186843). The folder below has the strategy file you nee=
d
> to configure your system within the UNICORN 5.31 software:
>
> https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa
> <https://urldefense.com/v3/__https://danaherlifesciences.box.com/s/222bef=
cf42xfw94fchrzersu5jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuRQLQue5rp=
7uioGYaAbFrJqkSBm75qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$>
>
>
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
> *Cytiva*
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/12/2024 4:18 PM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Re: Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
> Hi again Kyle,
>
> So, I have taken pics with the models and corresponding serial numbers.
>
> Please let me know if this is what you need or I can provide anything els=
e.
>
> Best,
> Rich
>
> ------------------------------
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Monday, November 11, 2024 3:08 PM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* RE: Fw: Question on AKTA Purifier
>
>
> Hi Rich,
>
>
>
> It was nice speaking with you on Friday. Your email did make a new case i=
n
> our system and I have taken ownership. Whenever you are ready, please
> provide the serial numbers for your instruments; I will be able to look u=
p
> the models with that info and provide the strategy files you need.
>
> Best,
>
>
>
> *Kyle Saylor, Ph.D. *(he/him)
>
> Support Scientist
> US/Canada Region
>
>
> *Cytiva *
>
> Email: scientificsupport.amer@cytiva.com
> <ScientificSupport.AMER@cytiva.com>
>
> Telephone: +1-800-526-3593 option 4
>
>
>
> Follow us on social media:
>
> *Facebook
> <https://urldefense.com/v3/__https://facebook.com/cytiva__;!!G8Er-fQLpA!L=
PUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3=
DY-hvXzEwR5k5uZlEA$>* |
> *Instagram
> <https://urldefense.com/v3/__https://instagram.com/cytiva__;!!G8Er-fQLpA!=
LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy=
3DY-hvXzEwR4UZ-vw9A$>* |
> *YouTube
> <https://urldefense.com/v3/__https://www.youtube.com/c/Cytiva__;!!G8Er-fQ=
LpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5=
KeXy3DY-hvXzEwR4sK9fu7w$>* |
> *LinkedIn
> <https://urldefense.com/v3/__https://linkedin.com/company/cytiva__;!!G8Er=
-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFW=
rI5KeXy3DY-hvXzEwR77gHaeqQ$>*
>
>
>
> The scientificsupport.na@cytiva.com mailbox will be decommissioned. All
> future communication should be directed to *scientificsupport.amer@cytiva=
.com
> <ScientificSupport.AMER@cytiva.com>*.
>
>
>
> Other important contacts:
>
> *Customer Service*
>
> Email: customerservice.us@cytiva.com
>
> Telephone: +1-800-526-3593 option 1
>
> *Equipment Service (OptiRun)*
>
> Email: optirunservice.NA@cytiva.com
>
> Telephone: +1-800-526-3593 option 3
>
>
> --------------- Original Message ---------------
> *From:* rcruz@sapasequipment.com [rcruz@sapasequipment.com]
> *Sent:* 11/8/2024 4:46 PM
> *To:* scientificsupport.amer@cytiva.com
> *Subject:* Fw: Question on AKTA Purifier
>
> This Message Is From an External Sender
> This message came from outside your organization. Use caution when openin=
g.
>
> Hello Kyle ,
>
> Good speaking with you.  So please find the original chain of emails
> between Nathan and myself.  As mentioned, we have 4 other different set
> ups( which we can provide you serial number of each component) where we a=
re
> trying to run Unicorn 5.31( which we have).  Unfortunately the "life spam=
"
> of the links he sent for the installer and strategy have expired.  We wer=
e
> hoping you could help us get the appropriate strategy and installer for
> each 4 "set-ups". As you mentioned, we can provide you with serial number=
s
> for each of the modules.
>
> Truly appreciate your support!
> Rich
>
> Richard Cruz
> Sapas LLC
> ------------------------------
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Thursday, November 7, 2024 3:28 PM
> *To:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Subject:* Fw: Question on AKTA Purifier
>
>
> ------------------------------
> *From:* rcruz@sapasequipment.com <rcruz@sapasequipment.com>
> *Sent:* Tuesday, June 11, 2024 4:55 PM
> *To:* 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
> *Subject:* Question on AKTA Purifier
>
>
> Hello again Nathan,
>
>
>
> Trust this email finds you well!  So we purchased various units from this
> lab; including this second system/AKTA Purifier.  Will the Unicorn 5.31
> also work for this one?
>
>
>
> As always, thanks,
>
> Rich
>
>
>
>
>
>
>
> *From:* LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
> *Sent:* Wednesday, June 5, 2024 2:25 PM
> *To:* rcruz@sapasequipment.com
> *Subject:* RE: Follow up to phone call.
>
>
>
> Hi Richard,
>
> Thank you for the detailed information. I think I may see the issue. Your
> system is an AKTApurifier UPC 100. The earliest version of this system
> shipped with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5=
,
> the issues would be resolved. The last version of UNICORN 5 that will run
> on Windows 2000 is 5.11. You can download the installer and strategy file
> here:
>
> Installer:
> https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVU=
kcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg
>
> Strategy:
> https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_=
MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E
>
> I have also attached the manuals for your reference.
>
> If you can update the computer to Windows XP or 7, you can install UNICOR=
N
> 5.31. This version tends to be easier to support. Please be aware, for an=
y
> of the obsolete software, the support will be very limited. If you upgrad=
e
> Windows, let me know and I can send the UNICORN 5.31 installer link.
>
> For the long term, I would strongly recommend upgrading to the latest
> version, UNICORN 7
> <https://urldefense.com/v3/__https:/www.cytivalifesciences.com/en/us/shop=
/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7VmigB2EAxH_j_=
ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZiDfofVHvUBCu=
Tg$>,
> which is compatible with your instrument (see page 17 in the attached
> compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can
> use a modern computer connected to your network. I have attached some
> associated documentation for your reference. When you are ready to upgrad=
e,
> just let me know and I'll connect you with Sales for a quote.
>
> Best,
>
> *Nathan Williams, Ph.D.*
> Scientific Support Team
> *LabScale Chromatography, Imaging*
> *Cytiva*
> Phone: 1 800 526 3593 option: 4, 1, 1
> ScientificSupport.AMER@cytiva.com
> Hours of Operation: M-Th 9-5, F 9-4:30 ET
>
>
>

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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:arial na=
rrow,sans-serif"><span style=3D"font-family:Calibri,sans-serif;font-size:14=
.6667px;background-color:rgb(255,255,0)">AKTA FRAC-920, PN 11001080,=C2=A0<=
/span></div><div class=3D"gmail_default" style=3D"font-family:arial narrow,=
sans-serif"><span style=3D"font-family:Calibri,sans-serif;font-size:14.6667=
px;background-color:rgb(255,255,255)">Con el PN, tampoco se consigue esta p=
ieza en Google ni en ebay</span></div></div><br><div class=3D"gmail_quote">=
<div dir=3D"ltr" class=3D"gmail_attr">El jue, 21 nov 2024 a las 13:33, <a h=
ref=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a> (&lt;<=
a href=3D"mailto:rcruz@sapasequipment.com">rcruz@sapasequipment.com</a>&gt;=
) escribi=C3=B3:<br></div><blockquote class=3D"gmail_quote" style=3D"margin=
:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"=
><div class=3D"msg999442813791032490">

<div dir=3D"ltr">
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Puede buscar precio esta pieza?=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div id=3D"m_7274345504510992215appendonsend"></div>
<hr style=3D"display:inline-block;width:98%">
<div id=3D"m_7274345504510992215divRplyFwdMsg" dir=3D"ltr"><span style=3D"f=
ont-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>From:</b>=
=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientificsupport.am=
er@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.com</a>&gt;<=
br>
<b>Sent:</b>=C2=A0Thursday, November 21, 2024 9:46 AM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Happy to help=
!</span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Based on the =
images you shared, it looks like you need to replace the delivery arm for t=
he fraction collector
</span><span style=3D"font-family:Calibri,sans-serif;font-size:11pt;backgro=
und-color:rgb(255,255,0)">(PN 11001080)</span><span style=3D"font-family:Ca=
libri,sans-serif;font-size:11pt">. Could you provide some images that show =
the entire fraction collector?</span></p>
<br>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Best,</span><=
/p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva</b></p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/20/2024 10:19 AM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_pfptBannerhfvwqfd" style=3D"b=
ackground-color:rgb(208,216,220);border-top:4px solid rgb(144,164,174);disp=
lay:block;text-align:left;margin:16px 0px;padding:8px 16px;border-radius:4p=
x;min-width:200px">
<div id=3D"m_7274345504510992215x_pfptBannerhfvwqfd" style=3D"float:left;di=
splay:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_pfptBannerhfvwqfd" style=3D"color:rgb(0,0=
,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18px;backgrou=
nd-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_pfptBannerhfvwqfd" style=3D"color:rgb(0,0=
,0);font-weight:normal;font-family:Arial,sans-serif;line-height:18px;backgr=
ound-color:rgb(208,216,220);display:block;font-size:12px;margin-top:2px">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hi Kyle,</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
First of all, I would like to reiterate our appreciation for all your valua=
ble support.=C2=A0 As to this new matter, we are seeking your advice on rep=
airing the broken arm of our Frac 20.=C2=A0 Can you confirm if parts are av=
ailable for our unit?=C2=A0 I am including pics
 along with serial number for your reference.=C2=A0 =C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks,=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Rich</div>
<div id=3D"m_7274345504510992215x_appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_divRplyFwdMsg"><span style=3D=
"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>From:</=
b>=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientificsupport.=
amer@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.com</a>&gt=
;<br>
<b>Sent:</b>=C2=A0Thursday, November 14, 2024 8:15 AM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">I may have pr=
ovided the wrong strategy file earlier, so I=E2=80=99ve uploaded a new one =
to the Box folder. The first one that was uploaded to the folder (FPLCF411.=
zip) is for an instrument set up with
 a Frac-950, and not a Frac-920. Based on the SN 01186843,=C2=A0this second=
 one (FPLC_411.zip) should work for your AKTA FPLC W FRAC-920=C2=A0instrume=
nt.=C2=A0</span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Best,</span><=
/p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva</b></p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/13/2024 5:57 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_pfptBannerj5ul6n1" style=3D=
"background-color:rgb(208,216,220);border-top:4px solid rgb(144,164,174);di=
splay:block;text-align:left;margin:16px 0px;padding:8px 16px;border-radius:=
4px;min-width:200px">
<div id=3D"m_7274345504510992215x_x_pfptBannerj5ul6n1" style=3D"float:left;=
display:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_x_pfptBannerj5ul6n1" style=3D"color:rgb(0=
,0,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18px;backgr=
ound-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_x_pfptBannerj5ul6n1" style=3D"color:rgb(0=
,0,0);font-weight:normal;font-family:Arial,sans-serif;line-height:18px;back=
ground-color:rgb(208,216,220);display:block;font-size:12px;margin-top:2px">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hi Kyle</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks for explaining it.</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Best</div>
<div id=3D"m_7274345504510992215x_x_appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_divRplyFwdMsg"><span style=
=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>From=
:</b>=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientificsuppo=
rt.amer@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.com</a>=
&gt;<br>
<b>Sent:</b>=C2=A0Wednesday, November 13, 2024 4:10 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Yes, one UNIC=
ORN 5.31 installation set up with the strategy file from the Box folder wil=
l be able to run all the components of the SN 01186843 AKTA FPLC instrument=
 (so the UPC-900, P-920, Frac-920,
 INV-907, etc.).</span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Best,</span><=
/p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva<br>
</b>=C2=A0</p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/13/2024 5:03 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_pfptBannerrv32y7q" style=
=3D"background-color:rgb(208,216,220);border-top:4px solid rgb(144,164,174)=
;display:block;text-align:left;margin:16px 0px;padding:8px 16px;border-radi=
us:4px;min-width:200px">
<div id=3D"m_7274345504510992215x_x_x_pfptBannerrv32y7q" style=3D"float:lef=
t;display:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_x_x_pfptBannerrv32y7q" style=3D"color:rgb=
(0,0,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18px;back=
ground-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_x_x_pfptBannerrv32y7q" style=3D"color:rgb=
(0,0,0);font-weight:normal;font-family:Arial,sans-serif;line-height:18px;ba=
ckground-color:rgb(208,216,220);display:block;font-size:12px;margin-top:2px=
">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hi Kyle,=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks, Rich</div>
<div id=3D"m_7274345504510992215x_x_x_appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_divRplyFwdMsg"><span styl=
e=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>Fro=
m:</b>=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientificsupp=
ort.amer@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.com</a=
>&gt;<br>
<b>Sent:</b>=C2=A0Wednesday, November 13, 2024 3:56 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">The UPC-900 a=
nd the P-920 are the main modules comprising the AKTA FPLC system (refer to=
 pg. 8 of the attached system manual).</span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Best,</span><=
/p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva<br>
</b>=C2=A0</p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/13/2024 4:31 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_pfptBanner59z4xw2" styl=
e=3D"background-color:rgb(208,216,220);border-top:4px solid rgb(144,164,174=
);display:block;text-align:left;margin:16px 0px;padding:8px 16px;border-rad=
ius:4px;min-width:200px">
<div id=3D"m_7274345504510992215x_x_x_x_pfptBanner59z4xw2" style=3D"float:l=
eft;display:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_x_x_x_pfptBanner59z4xw2" style=3D"color:r=
gb(0,0,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18px;ba=
ckground-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_x_x_x_pfptBanner59z4xw2" style=3D"color:r=
gb(0,0,0);font-weight:normal;font-family:Arial,sans-serif;line-height:18px;=
background-color:rgb(208,216,220);display:block;font-size:12px;margin-top:2=
px">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks Kyle.=C2=A0 There is also a UPC 900 with a serial # 01188334.=C2=A0=
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Thanks, Rich</div>
<div id=3D"m_7274345504510992215x_x_x_x_appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_divRplyFwdMsg"><span st=
yle=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b>F=
rom:</b>=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientificsu=
pport.amer@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.com<=
/a>&gt;<br>
<b>Sent:</b>=C2=A0Tuesday, November 12, 2024 4:52 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">It looks like=
 you only have one instrument there, an AKTA FPLC W FRAC-920 (PN 18111867 S=
N 01186843). The folder below has the strategy file you need to configure y=
our system within the UNICORN
 5.31 software:<br>
<br>
<a href=3D"https://urldefense.com/v3/__https://danaherlifesciences.box.com/=
s/222befcf42xfw94fchrzersu5jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuR=
QLQue5rp7uioGYaAbFrJqkSBm75qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$" id=
=3D"m_7274345504510992215OWA8f0c8970-d051-8bd2-f25d-72254b06ad1c" style=3D"=
margin-top:0px;margin-bottom:0px" target=3D"_blank">https://danaherlifescie=
nces.box.com/s/222befcf42xfw94fchrzersu5jfog2xa</a></span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Best,</span><=
/p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva</b></p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/12/2024 4:18 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Re: Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_x_pfptBannerynaprtv" st=
yle=3D"background-color:rgb(208,216,220);border-top:4px solid rgb(144,164,1=
74);display:block;text-align:left;margin:16px 0px;padding:8px 16px;border-r=
adius:4px;min-width:200px">
<div id=3D"m_7274345504510992215x_x_x_x_x_pfptBannerynaprtv" style=3D"float=
:left;display:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_x_x_x_x_pfptBannerynaprtv" style=3D"color=
:rgb(0,0,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18px;=
background-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_x_x_x_x_pfptBannerynaprtv" style=3D"color=
:rgb(0,0,0);font-weight:normal;font-family:Arial,sans-serif;line-height:18p=
x;background-color:rgb(208,216,220);display:block;font-size:12px;margin-top=
:2px">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hi again Kyle,=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
So, I have taken pics with the models and corresponding serial numbers.=C2=
=A0 =C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Please let me know if this is what you need or I can provide anything else.=
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Best,</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Rich=C2=A0</div>
<div id=3D"m_7274345504510992215x_x_x_x_x_appendonsend"></div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_x_divRplyFwdMsg"><span =
style=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)"><b=
>From:</b>=C2=A0LS AMER Scientific Support &lt;<a href=3D"mailto:scientific=
support.amer@cytiva.com" target=3D"_blank">scientificsupport.amer@cytiva.co=
m</a>&gt;<br>
<b>Sent:</b>=C2=A0Monday, November 11, 2024 3:08 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0RE: Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">Hi Rich,</spa=
n></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
<span style=3D"font-family:Calibri,sans-serif;font-size:11pt">It was nice s=
peaking with you on Friday. Your email did make a new case in our system an=
d I have taken ownership. Whenever you are ready, please provide the serial=
 numbers for your instruments;
 I will be able to look up the models with that info and provide the strate=
gy files you need.=C2=A0<br>
<br>
Best,</span></p>
<p style=3D"line-height:normal;margin:0in;font-family:Aptos,sans-serif;font=
-size:12pt">
=C2=A0</p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt">
<span style=3D"color:rgb(0,136,111)"><b>Kyle Saylor, Ph.D. </b></span><span=
 style=3D"color:black">(he/him)</span></p>
<p style=3D"margin-top:0pt;margin-bottom:1pt;font-family:Calibri;font-size:=
11pt;color:black">
Support Scientist<br>
US/Canada Region</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Cytiva<br>
</b>=C2=A0</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">Email: <a href=
=3D"mailto:ScientificSupport.AMER@cytiva.com" id=3D"m_7274345504510992215OW=
Aa0bb6efe-cc23-648b-0bb8-2844a58f6b7e" style=3D"margin-top:0px;margin-botto=
m:0px" target=3D"_blank">
scientificsupport.amer@cytiva.com</a></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(99,102,=
106)">
Telephone: +1-800-526-3593 option 4</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">=C2=A0</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">Follow us on soc=
ial media:</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt"><b><a href=3D"ht=
tps://urldefense.com/v3/__https://facebook.com/cytiva__;!!G8Er-fQLpA!LPUX0h=
NVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hv=
XzEwR5k5uZlEA$" id=3D"m_7274345504510992215OWAb7ba4b55-6693-4258-4ea6-0402d=
99125f8" style=3D"margin-top:0px;margin-bottom:0px" target=3D"_blank">Faceb=
ook</a></b>=C2=A0|
<b><a href=3D"https://urldefense.com/v3/__https://instagram.com/cytiva__;!!=
G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1uaNn=
UWFWrI5KeXy3DY-hvXzEwR4UZ-vw9A$" id=3D"m_7274345504510992215OWA11c0234e-77c=
b-fb07-b754-31bf48269673" style=3D"margin-top:0px;margin-bottom:0px" target=
=3D"_blank">Instagram</a></b>=C2=A0|
<b><a href=3D"https://urldefense.com/v3/__https://www.youtube.com/c/Cytiva_=
_;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6kf1=
uaNnUWFWrI5KeXy3DY-hvXzEwR4sK9fu7w$" id=3D"m_7274345504510992215OWAa9f4fccf=
-f2b8-896e-27b7-48e91bb1e3d8" style=3D"margin-top:0px;margin-bottom:0px" ta=
rget=3D"_blank">YouTube</a></b>=C2=A0|
<b><a href=3D"https://urldefense.com/v3/__https://linkedin.com/company/cyti=
va__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTeomsaYLmC6=
kf1uaNnUWFWrI5KeXy3DY-hvXzEwR77gHaeqQ$" id=3D"m_7274345504510992215OWA97a4d=
d1c-ba39-7630-bfe5-ba744214476c" style=3D"margin-top:0px;margin-bottom:0px"=
 target=3D"_blank">LinkedIn</a></b></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">=C2=A0</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">The <a href=3D"m=
ailto:scientificsupport.na@cytiva.com" target=3D"_blank">scientificsupport.=
na@cytiva.com</a> mailbox will be decommissioned. All future communication =
should be directed to
<b><a href=3D"mailto:ScientificSupport.AMER@cytiva.com" id=3D"m_72743455045=
10992215OWA2c246f05-2f84-3e25-5fbc-ddd2075b5535" style=3D"margin-top:0px;ma=
rgin-bottom:0px" target=3D"_blank">scientificsupport.amer@cytiva.com</a></b=
>.</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">=C2=A0</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt">Other important =
contacts:</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Customer Service</b></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt"><span style=3D"c=
olor:black">Email:
</span><a href=3D"mailto:customerservice.us@cytiva.com" id=3D"m_72743455045=
10992215OWA5214b8da-226c-d63f-b3de-f2a540241139" style=3D"margin-top:0px;ma=
rgin-bottom:0px" target=3D"_blank">customerservice.us@cytiva.com</a></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(99,102,=
106)">
Telephone: +1-800-526-3593 option 1</p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(0,136,1=
11)">
<b>Equipment Service (OptiRun)</b></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt"><span style=3D"c=
olor:black">Email:
</span><a href=3D"mailto:optirunservice.NA@cytiva.com" id=3D"m_727434550451=
0992215OWAa013011b-ddb7-29bd-d079-f527d1e37e97" style=3D"margin-top:0px;mar=
gin-bottom:0px" target=3D"_blank">optirunservice.NA@cytiva.com</a></p>
<p style=3D"margin:0in;font-family:Calibri;font-size:11pt;color:rgb(99,102,=
106)">
Telephone: +1-800-526-3593 option 3</p>
<div>=C2=A0</div>
<div>=C2=A0</div>
<div>--------------- Original Message ---------------<br>
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> [<a href=3D"mailto:rcruz@sapasequipment.c=
om" target=3D"_blank">rcruz@sapasequipment.com</a>]<br>
<b>Sent:</b>=C2=A011/8/2024 4:46 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:scientificsupport.amer@cytiva.com" target=
=3D"_blank">scientificsupport.amer@cytiva.com</a><br>
<b>Subject:</b>=C2=A0Fw: Question on AKTA Purifier<br>
<br>
</div>
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_x_x_pfptBanneroqitqfi" =
style=3D"background-color:rgb(208,216,220);border-top:4px solid rgb(144,164=
,174);display:block;text-align:left;margin:16px 0px;padding:8px 16px;border=
-radius:4px;min-width:200px">
<div id=3D"m_7274345504510992215x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"flo=
at:left;display:block;margin:0px 0px 1px;max-width:600px">
<div id=3D"m_7274345504510992215x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"col=
or:rgb(0,0,0);font-family:Arial,sans-serif;font-weight:bold;line-height:18p=
x;background-color:rgb(208,216,220);display:block;font-size:14px">
This Message Is From an External Sender</div>
<div id=3D"m_7274345504510992215x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"col=
or:rgb(0,0,0);font-weight:normal;font-family:Arial,sans-serif;line-height:1=
8px;background-color:rgb(208,216,220);display:block;font-size:12px;margin-t=
op:2px">
This message came from outside your organization. Use caution when opening.=
</div>
</div>
<div style=3D"line-height:0;display:block;font-size:0.01px">=C2=A0</div>
</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Hello Kyle ,</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Good speaking with you.=C2=A0 So please find the original chain of emails b=
etween Nathan and myself.=C2=A0 As mentioned, we have 4 other different set=
 ups( which we can provide you serial number of each component) where we ar=
e trying to run Unicorn 5.31( which we have).=C2=A0
 Unfortunately the &quot;life spam&quot; of the links he sent for the insta=
ller and strategy have expired.=C2=A0 We were hoping you could help us get =
the appropriate strategy and installer for each 4 &quot;set-ups&quot;. As y=
ou mentioned, we can provide you with serial numbers for
 each of the modules.=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Truly appreciate your support!=C2=A0=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Rich</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Richard Cruz</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
Sapas LLC=C2=A0</div>
<div id=3D"m_7274345504510992215x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_x_x_divRplyFwdMsg"><spa=
n style=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)">=
<b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_bl=
ank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipmen=
t.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Sent:</b>=C2=A0Thursday, November 7, 2024 3:28 PM<br>
<b>To:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_blan=
k">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipment.=
com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Fw: Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<div style=3D"direction:ltr;font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFo=
ntService,Calibri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
=C2=A0</div>
<div id=3D"m_7274345504510992215x_x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"direction:ltr;display:inline-block;width:98%">
<div dir=3D"ltr" id=3D"m_7274345504510992215x_x_x_x_x_x_x_divRplyFwdMsg"><s=
pan style=3D"font-family:Calibri,sans-serif;font-size:11pt;color:rgb(0,0,0)=
"><b>From:</b>=C2=A0<a href=3D"mailto:rcruz@sapasequipment.com" target=3D"_=
blank">rcruz@sapasequipment.com</a> &lt;<a href=3D"mailto:rcruz@sapasequipm=
ent.com" target=3D"_blank">rcruz@sapasequipment.com</a>&gt;<br>
<b>Sent:</b>=C2=A0Tuesday, June 11, 2024 4:55 PM<br>
<b>To:</b>=C2=A0&#39;LS AMER Scientific Support&#39; &lt;<a href=3D"mailto:=
scientificsupport.amer@cytiva.com" target=3D"_blank">scientificsupport.amer=
@cytiva.com</a>&gt;<br>
<b>Subject:</b>=C2=A0Question on AKTA Purifier</span>
<div>=C2=A0</div>
</div>
<p style=3D"direction:ltr">Hello again Nathan,=C2=A0</p>
<p style=3D"direction:ltr">=C2=A0</p>
<p style=3D"direction:ltr">Trust this email finds you well!=C2=A0 So we pur=
chased various units from this lab; including this second system/AKTA Purif=
ier.=C2=A0 Will the Unicorn 5.31 also work for this one?</p>
<p style=3D"direction:ltr">=C2=A0</p>
<p style=3D"direction:ltr">As always, thanks,=C2=A0</p>
<p style=3D"direction:ltr">Rich</p>
<p style=3D"direction:ltr">=C2=A0</p>
<p style=3D"direction:ltr">=C2=A0</p>
<p style=3D"direction:ltr">=C2=A0</p>
<p style=3D"direction:ltr"><b>From:</b>=C2=A0LS AMER Scientific Support &lt=
;<span style=3D"color:blue"><a href=3D"mailto:scientificsupport.amer@cytiva=
.com" id=3D"m_7274345504510992215OWAeb3d316f-2eed-f62f-bc96-988d44c9d036" s=
tyle=3D"color:blue;margin-top:0px;margin-bottom:0px" target=3D"_blank">scie=
ntificsupport.amer@cytiva.com</a></span>&gt;<br>
<b>Sent:</b>=C2=A0Wednesday, June 5, 2024 2:25 PM<br>
<b>To:</b> <span style=3D"color:blue"><a href=3D"mailto:rcruz@sapasequipmen=
t.com" id=3D"m_7274345504510992215OWA17a4c07c-fc94-d25c-1b34-d55c5d534fd4" =
style=3D"color:blue;margin-top:0px;margin-bottom:0px" target=3D"_blank">rcr=
uz@sapasequipment.com</a></span><br>
<b>Subject:</b>=C2=A0RE: Follow up to phone call.</p>
<p style=3D"direction:ltr"><span style=3D"font-family:Aptos,sans-serif;font=
-size:12pt">=C2=A0</span></p>
<p style=3D"direction:ltr"><span style=3D"font-family:Aptos,sans-serif;font=
-size:12pt">Hi Richard,<br>
<br>
Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last
 version of UNICORN 5 that will run on Windows 2000 is 5.11. You can downlo=
ad the installer and strategy file here:<br>
<br>
Installer: </span><span style=3D"font-family:Aptos,sans-serif;font-size:12p=
t;color:blue"><a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf=
9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" id=3D"m_72743=
45504510992215OWAff1de4f9-e841-9b0f-9396-a0417574dab6" style=3D"color:blue;=
margin-top:0px;margin-bottom:0px" target=3D"_blank">https://cytiva.my.sales=
force.com/sfc/p/2p000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTc=
kc6cgLxcSPqg</a></span><span style=3D"font-family:Aptos,sans-serif;font-siz=
e:12pt"><br>
<br>
Strategy: </span><span style=3D"font-family:Aptos,sans-serif;font-size:12pt=
;color:blue"><a href=3D"https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9=
/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E" id=3D"m_727434=
5504510992215OWAd08fb365-6126-3757-0109-2bdc5459bdc2" style=3D"color:blue;m=
argin-top:0px;margin-bottom:0px" target=3D"_blank">https://cytiva.my.salesf=
orce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veS=
jcu_.QFhd4E</a></span><span style=3D"font-family:Aptos,sans-serif;font-size=
:12pt"><br>
<br>
I have also attached the manuals for your reference.<br>
<br>
If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send
 the UNICORN 5.31 installer link.<br>
<br>
For the long term, I would strongly recommend upgrading to the latest versi=
on, </span>
<span style=3D"font-family:Aptos,sans-serif;font-size:12pt;color:blue"><a h=
ref=3D"https://urldefense.com/v3/__https:/www.cytivalifesciences.com/en/us/=
shop/chromatography/software/unicorn-7-p-05649__;!!G8Er-fQLpA!KQh7VmigB2EAx=
H_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZiDfofVHv=
UBCuTg$" id=3D"m_7274345504510992215OWA92f9be39-98bc-cd76-be0e-fd0b27ffcfdc=
" style=3D"color:blue;margin-top:0px;margin-bottom:0px" target=3D"_blank">U=
NICORN
 7</a></span><span style=3D"font-family:Aptos,sans-serif;font-size:12pt">, =
which is compatible with your instrument (see page 17 in the attached compa=
tibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can use a =
modern computer connected to
 your network. I have attached some associated documentation for your refer=
ence. When you are ready to upgrade, just let me know and I&#39;ll connect =
you with Sales for a quote.<br>
<br>
Best,<br>
<br>
</span><span style=3D"color:rgb(0,136,111)"><b>Nathan Williams, Ph.D.</b></=
span><span style=3D"font-family:Aptos,sans-serif;font-size:12pt"><br>
</span>Scientific Support Team<span style=3D"font-family:Aptos,sans-serif;f=
ont-size:12pt"><br>
</span><span style=3D"font-size:9pt"><i>LabScale Chromatography, Imaging</i=
></span><span style=3D"font-family:Aptos,sans-serif;font-size:12pt"><br>
</span><span style=3D"color:rgb(0,136,111)"><b>Cytiva</b></span><span style=
=3D"font-family:Aptos,sans-serif;font-size:12pt"><br>
</span>Phone: 1 800 526 3593 option: 4, 1, 1<span style=3D"font-family:Apto=
s,sans-serif;font-size:12pt"><br>
</span><span style=3D"color:rgb(5,99,193)"><a href=3D"mailto:ScientificSupp=
ort.AMER@cytiva.com" id=3D"m_7274345504510992215OWAe468fe15-3fe8-017d-0a2f-=
86e9ae44e9a1" style=3D"color:rgb(5,99,193);margin-top:0px;margin-bottom:0px=
" target=3D"_blank">ScientificSupport.AMER@cytiva.com</a></span><span style=
=3D"font-family:Aptos,sans-serif;font-size:12pt"><br>
</span>Hours of Operation: M-Th 9-5, F 9-4:30 ET<span style=3D"font-family:=
Aptos,sans-serif;font-size:12pt"><br>
<br>
<br>
</span></p>
<img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageServer?oi=
d=3D00D2p000000QVf9&amp;esid=3D018Vk000006llMg&amp;from=3Dint"><img src=3D"=
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t">
</div>

</div></blockquote></div>

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