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From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
To: "rcruz@sapasequipment.com" <rcruz@sapasequipment.com>
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Subject: Re: Fw: Fw: Question on AKTA Purifier
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 Content preview:  Hi Rich, Yes, my understanding is that the Strategy file I
    shared is compatible with both the Frac-900 and the Frac-920. There should
    be a component ‘Fraction collector 900’ in the components list. When
   to [...] 
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Hi Rich,

Yes, my understanding is that the Strategy file I shared is compatible with=
 both the Frac-900 and the Frac-920. There should be a component =E2=80=98F=
raction collector 900=E2=80=99 in the components list. When toggling that c=
omponent, it will allow you to use either a Frac-900 or a Frac-920.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 12/6/2024 10:16 AM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Fw: Question on AKTA Purifier

Hi Kyle, As always, thanks so much. Would this software also be compatible =
with the Frac-900? Best, Rich From: LS AMER Scientific Support <scientifics=
upport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Acom> Sent: Monday, December 2=
, 2024 3:=E2=80=8A34 PM To: rcruz@=E2=80=8Asapasequipment.=E2=80=8Acom
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
ZjQcmQRYFpfptBannerEnd
Hi Kyle,
As always, thanks so much.  Would this software also be compatible with the=
 Frac-900?
Best,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, December 2, 2024 3:34 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Fw: Question on AKTA Purifier

Hi Rich,

Based on the images you shared you will need to replace the broken Frac-920=
 delivery arm. This part is PN 11001080.

The FPLC_411.zip strategy file is too large to send via email as an attachm=
ent. I have uploaded the file to the shared Box folder:  https://danaherlif=
esciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/28/2024 6:11 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Hi again Kyle,
Please find pics of our broken Frac 920.  I am trying to find the replaceme=
nt parts I need.
Thanks,
Rich
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 28, 2024 10:07 AM
To: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Subject: Re: Fw: Question on AKTA Purifier
Happy Thanksgiving Kyle,
For some reason(likely my limited understanding new outlook) I cannot find =
the zip file you sent ; FPLC_411zip.
Would you mind resending?
Also, I have taken pics of our broken Frac 920; will forward shortly.
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Thursday, November 14, 2024 8:15 AM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

I may have provided the wrong strategy file earlier, so I=E2=80=99ve upload=
ed a new one to the Box folder. The first one that was uploaded to the fold=
er (FPLCF411.zip) is for an instrument set up with a Frac-950, and not a Fr=
ac-920. Based on the SN 01186843, this second one (FPLC_411.zip) should wor=
k for your AKTA FPLC W FRAC-920 instrument.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:57 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Hi Kyle
Thanks for explaining it.
Best
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 4:10 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

Yes, one UNICORN 5.31 installation set up with the strategy file from the B=
ox folder will be able to run all the components of the SN 01186843 AKTA FP=
LC instrument (so the UPC-900, P-920, Frac-920, INV-907, etc.).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 5:03 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Hi Kyle,
I may be overlooking something but wont the software we have along with the=
 strategy you sent run these 2 modules?
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, November 13, 2024 3:56 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

The UPC-900 and the P-920 are the main modules comprising the AKTA FPLC sys=
tem (refer to pg. 8 of the attached system manual).

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/13/2024 4:31 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Thanks Kyle.  There is also a UPC 900 with a serial # 01188334.
Thanks, Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Tuesday, November 12, 2024 4:52 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Re: Fw: Question on AKTA Purifier

Hi Rich,

It looks like you only have one instrument there, an AKTA FPLC W FRAC-920 (=
PN 18111867 SN 01186843). The folder below has the strategy file you need t=
o configure your system within the UNICORN 5.31 software:

https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/12/2024 4:18 PM
To: scientificsupport.amer@cytiva.com
Subject: Re: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Hi again Kyle,
So, I have taken pics with the models and corresponding serial numbers.
Please let me know if this is what you need or I can provide anything else.
Best,
Rich
From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Monday, November 11, 2024 3:08 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: RE: Fw: Question on AKTA Purifier

Hi Rich,

It was nice speaking with you on Friday. Your email did make a new case in =
our system and I have taken ownership. Whenever you are ready, please provi=
de the serial numbers for your instruments; I will be able to look up the m=
odels with that info and provide the strategy files you need.

Best,

Kyle Saylor, Ph.D. (he/him)

Support Scientist
US/Canada Region

Cytiva

Email:  scientificsupport.amer@cytiva.com

Telephone: +1-800-526-3593 option 4

Facebook | Instagram | YouTube | LinkedIn

The scientificsupport.na@cytiva.com mailbox will be decommissioned. All fut=
ure communication should be directed to scientificsupport.amer@cytiva.com.

Other important contacts:

Customer Service

Email: customerservice.us@cytiva.com

Telephone: +1-800-526-3593 option 1

Equipment Service (OptiRun)

Email: optirunservice.NA@cytiva.com

Telephone: +1-800-526-3593 option 3

--------------- Original Message ---------------
From: rcruz@sapasequipment.com [rcruz@sapasequipment.com]
Sent: 11/8/2024 4:46 PM
To: scientificsupport.amer@cytiva.com
Subject: Fw: Question on AKTA Purifier

This Message Is From an External Sender
This message came from outside your organization. Use caution when opening.
Hello Kyle ,
Good speaking with you.  So please find the original chain of emails betwee=
n Nathan and myself.  As mentioned, we have 4 other different set ups( whic=
h we can provide you serial number of each component) where we are trying t=
o run Unicorn 5.31( which we have).  Unfortunately the "life spam" of the l=
inks he sent for the installer and strategy have expired.  We were hoping y=
ou could help us get the appropriate strategy and installer for each 4 "set=
-ups". As you mentioned, we can provide you with serial numbers for each of=
 the modules.
Truly appreciate your support!
Rich
Richard Cruz
Sapas LLC
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Thursday, November 7, 2024 3:28 PM
To: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Subject: Fw: Question on AKTA Purifier
From: rcruz@sapasequipment.com <rcruz@sapasequipment.com>
Sent: Tuesday, June 11, 2024 4:55 PM
To: 'LS AMER Scientific Support' <scientificsupport.amer@cytiva.com>
Subject: Question on AKTA Purifier

Hello again Nathan,

Trust this email finds you well!  So we purchased various units from this l=
ab; including this second system/AKTA Purifier.  Will the Unicorn 5.31 also=
 work for this one?

As always, thanks,

Rich

From: LS AMER Scientific Support <scientificsupport.amer@cytiva.com>
Sent: Wednesday, June 5, 2024 2:25 PM
To: rcruz@sapasequipment.com
Subject: RE: Follow up to phone call.

Hi Richard,

Thank you for the detailed information. I think I may see the issue. Your s=
ystem is an AKTApurifier UPC 100. The earliest version of this system shipp=
ed with UNICORN 5, not UNICORN 4. I bet if you upgraded to UNICORN 5, the i=
ssues would be resolved. The last version of UNICORN 5 that will run on Win=
dows 2000 is 5.11. You can download the installer and strategy file here:

Installer: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1=
kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg

Strategy: https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1i=
n/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4E

I have also attached the manuals for your reference.

If you can update the computer to Windows XP or 7, you can install UNICORN =
5.31. This version tends to be easier to support. Please be aware, for any =
of the obsolete software, the support will be very limited. If you upgrade =
Windows, let me know and I can send the UNICORN 5.31 installer link.

For the long term, I would strongly recommend upgrading to the latest versi=
on,  UNICORN 7, which is compatible with your instrument (see page 17 in th=
e attached compatibility matrix). UNICORN 7 will run on Windows 10 or 11, s=
o you can use a modern computer connected to your network. I have attached =
some associated documentation for your reference. When you are ready to upg=
rade, just let me know and I'll connect you with Sales for a quote.

Best,

Nathan Williams, Ph.D.
Scientific Support Team
LabScale Chromatography, Imaging
Cytiva
Phone: 1 800 526 3593 option: 4, 1, 1
ScientificSupport.AMER@cytiva.com
Hours of Operation: M-Th 9-5, F 9-4:30 ET
------=_Part_23636_239872131.1733516484494
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<html><div>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Hi Rich,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Yes, my understanding is that the Strategy file I shared is =
compatible with both the Frac-900 and the Frac-920. There should be a compo=
nent &lsquo;Fraction collector 900&rsquo; in the components list. When togg=
ling that component, it will allow you to use either a Frac-900 or a Frac-9=
20. </span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;"><span style=3D"font-size: 11.0pt; font-family: Calibri=
, sans-serif;">Best,</span></p>
<p style=3D"margin: 0in; line-height: normal; font-size: 12pt; font-family:=
 Aptos, sans-serif;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt;"><span style=3D"font-weight: bold; color: #00886f;">Kyle Say=
lor, Ph.D. </span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11.0pt; color: black;">Support Scientist<br>US/Canada Region</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #0=
0886f;"><span style=3D"font-weight: bold;">Cytiva</span></p>
</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b> rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=3D"n=
one"><b>Sent:</b> 12/6/2024 10:16 AM<br clear=3D"none"><b>To:</b> scientifi=
csupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b> Re: Fw: Fw: Ques=
tion on AKTA Purifier<br clear=3D"none"><br clear=3D"none">
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; height: 0px; max-height: 0px; opacit=
y: 0; overflow: hidden;">Hi Kyle, As always, thanks so much. Would this sof=
tware also be compatible with the Frac-900? Best, Rich From: LS AMER Scient=
ific Support &lt;scientificsupport.=E2=80=8Aamer@=E2=80=8Acytiva.=E2=80=8Ac=
om&gt; Sent: Monday, December 2, 2024 3:=E2=80=8A34 PM To: rcruz@=E2=80=8As=
apasequipment.=E2=80=8Acom</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
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<div dir=3D"ltr" id=3D"pfptBannerk5h0lu0" style=3D"all: revert !important; =
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ant;">This message came from outside your organization. Use caution when op=
ening.</div>
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<div style=3D"clear: both !important; display: block !important; visibility=
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t; height: 0px;">&nbsp;</div>
</div>
<div style=3D"display: none; visibility: hidden; mso-hide: all; font-size: =
1px; color: #ffffff; line-height: 1px; max-height: 0px; opacity: 0; overflo=
w: hidden;">ZjQcmQRYFpfptBannerEnd</div>
</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Hi Kyle,&nbsp;&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">As always, thanks so much.&nbsp; Would this software also b=
e compatible with the Frac-900?</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">&nbsp;</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Best,</div>
<div class=3D"elementToProof" style=3D"font-family: Aptos, Aptos_EmbeddedFo=
nt, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; c=
olor: #000000;">Rich</div>
<div id=3D"appendonsend"></div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: #000000;">&nbsp;</d=
iv>
<hr style=3D"display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"divRplyFwdMsg"><span style=3D"font-family: Calibri, =
sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp;LS AMER Sci=
entific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D"none"=
><b>Sent:</b>&nbsp;Monday, December 2, 2024 3:34 PM<br clear=3D"none"><b>To=
:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br cle=
ar=3D"none"><b>Subject:</b>&nbsp;RE: Fw: Fw: Question on AKTA Purifier</spa=
n>
<div>&nbsp;</div>
</div>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;"><span style=3D"font-family: Calibri, sans-serif; font-=
size: 11pt;">Hi Rich,</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;"><span style=3D"font-family: Calibri, sans-serif; font-=
size: 11pt;">Based on the images you shared you will need to replace the br=
oken Frac-920 delivery arm. This part is PN 11001080.&nbsp;</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;"><span style=3D"font-family: Calibri, sans-serif; font-=
size: 11pt;">The FPLC_411.zip strategy file is too large to send via email =
as an attachment. I have uploaded the file to the shared Box folder: <a sha=
pe=3D"rect" class=3D"OWAAutoLink" id=3D"OWAe7dd0cb7-d5dd-8947-bad6-d7d915bb=
32e1" href=3D"https://urldefense.com/v3/__https://danaherlifesciences.box.c=
om/s/222befcf42xfw94fchrzersu5jfog2xa__;!!G8Er-fQLpA!PZhqIJfDx3T970cbtzwrE-=
e1y0GEdUWwtDUP5nDk0NM9xJkcvwNa5cMh15-SD2G6wXnOOXRKDvCNrK3PLyjViscFbAe2vA$" =
style=3D"margin-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noo=
pener"> https://danaherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog=
2xa</a></span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">&nbsp;</p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;"><span style=3D"font-family: Calibri, sans-serif; font-=
size: 11pt;">Best,</span></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">&nbsp;</p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylor, Ph.D. </b></s=
pan><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"margin-top: 0pt; margin-bottom: 1pt; font-family: Calibri; font=
-size: 11pt; color: black;">Support Scientist<br clear=3D"none">US/Canada R=
egion</p>
<p style=3D"margin: 0in; font-family: Calibri; font-size: 11pt; color: #008=
86f;"><b>Cytiva</b></p>
<p style=3D"line-height: normal; margin: 0in; font-family: Aptos, sans-seri=
f; font-size: 12pt;">&nbsp;</p>
<div>--------------- Original Message ---------------<br clear=3D"none"><b>=
From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sapasequipment.com]<br clear=
=3D"none"><b>Sent:</b>&nbsp;11/28/2024 6:11 PM<br clear=3D"none"><b>To:</b>=
&nbsp;scientificsupport.amer@cytiva.com<br clear=3D"none"><b>Subject:</b>&n=
bsp;Fw: Fw: Question on AKTA Purifier<br clear=3D"none"><br clear=3D"none">=
</div>
<div dir=3D"ltr" id=3D"x_pfptBannerne7fwde" style=3D"display: block!importa=
nt; text-align: left!important; margin: 16px 0px 16px 0px!important; paddin=
g: 8px 16px 8px 16px!important; border-radius: 4px!important; min-width: 20=
0px!important; background-color: #d0d8dc; border-top: 4px solid #90a4ae;">
<div id=3D"x_pfptBannerne7fwde" style=3D"float: left!important; display: bl=
ock!important; margin: 0px 0px 1px 0px!important; max-width: 600px!importan=
t;">
<div id=3D"x_pfptBannerne7fwde" style=3D"color: #000000; font-family: Arial=
, sans-serif; font-weight: bold; line-height: 18px; display: block !importa=
nt; visibility: visible !important; background-color: #d0d8dc; font-size: 1=
4px !important;">This Message Is From an External Sender</div>
<div id=3D"x_pfptBannerne7fwde" style=3D"color: #000000; font-weight: norma=
l; font-family: Arial, sans-serif; line-height: 18px; display: block !impor=
tant; visibility: visible !important; background-color: #d0d8dc; font-size:=
 12px !important; margin-top: 2px !important;">This message came from outsi=
de your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, =
Calibri, Helvetica, sans-serif; font-size: 12pt; color: #000000;">&nbsp;</d=
iv>
<div dir=3D"ltr" id=3D"x_divRplyFwdMsg">
<div>&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Hi again Kyle,</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Please find pics of our broken Frac 920.&nbsp; I am trying to find t=
he replacement parts I need.&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks,&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Rich</div>
<div id=3D"x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_divRplyFwdMsg"><span style=3D"font-family: Calib=
ri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp;rcruz@s=
apasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"none"><b>Sen=
t:</b>&nbsp;Thursday, November 28, 2024 10:07 AM<br clear=3D"none"><b>To:</=
b>&nbsp;LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt=
;<br clear=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<=
/span>
<div>&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Happy Thanksgiving Kyle,&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">For some reason(likely my limited understanding new outlook) I canno=
t find the zip file you sent ; FPLC_411zip.&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Would you mind resending?&nbsp; &nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Also, I have taken pics of our broken Frac 920; will forward shortly=
.&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks, Rich&nbsp;</div>
<div id=3D"x_x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_divRplyFwdMsg"><span style=3D"font-family: Cal=
ibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp;LS AM=
ER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=3D=
"none"><b>Sent:</b>&nbsp;Thursday, November 14, 2024 8:15 AM<br clear=3D"no=
ne"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&g=
t;<br clear=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier=
</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Hi Rich,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">I may have provided the wrong strategy file ea=
rlier, so I&rsquo;ve uploaded a new one to the Box folder. The first one th=
at was uploaded to the folder (FPLCF411.zip) is for an instrument set up wi=
th a Frac-950, and not a Frac-920. Based on the SN 01186843,&nbsp;this seco=
nd one (FPLC_411.zip) should work for your AKTA FPLC W FRAC-920&nbsp;instru=
ment.&nbsp;</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Best,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylo=
r, Ph.D. </b></span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt; color: black;">Support Scientist<br clear=3D"n=
one">US/Canada Region</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Cytiva</b></p>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">--------------- Original Message -----------=
----<br clear=3D"none"><b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sa=
pasequipment.com]<br clear=3D"none"><b>Sent:</b>&nbsp;11/13/2024 5:57 PM<br=
 clear=3D"none"><b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br clear=
=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br clear=
=3D"none"><br clear=3D"none"></div>
<div dir=3D"ltr" id=3D"x_x_x_x_pfptBannerj5ul6n1" style=3D"display: block!i=
mportant; text-align: left!important; margin: 16px 0px 16px 0px!important; =
padding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-wid=
th: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90a4=
ae;">
<div id=3D"x_x_x_x_pfptBannerj5ul6n1" style=3D"float: left!important; displ=
ay: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!im=
portant;">
<div id=3D"x_x_x_x_pfptBannerj5ul6n1" style=3D"color: #000000; font-family:=
 Arial,sans-serif; font-weight: bold; line-height: 18px; display: block!imp=
ortant; visibility: visible!important; background-color: #d0d8dc; font-size=
: 14px!important;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_pfptBannerj5ul6n1" style=3D"color: #000000; font-weight:=
 normal; font-family: Arial,sans-serif; line-height: 18px; display: block!i=
mportant; visibility: visible!important; background-color: #d0d8dc; font-si=
ze: 12px!important; margin-top: 2px!important;">This message came from outs=
ide your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Hi Kyle</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks for explaining it.</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Best</div>
<div id=3D"x_x_x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_divRplyFwdMsg"><span style=3D"font-family: C=
alibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp;LS =
AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clear=
=3D"none"><b>Sent:</b>&nbsp;Wednesday, November 13, 2024 4:10 PM<br clear=
=3D"none"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment=
.com&gt;<br clear=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Pu=
rifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Hi Rich,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Yes, one UNICORN 5.31 installation set up with=
 the strategy file from the Box folder will be able to run all the componen=
ts of the SN 01186843 AKTA FPLC instrument (so the UPC-900, P-920, Frac-920=
, INV-907, etc.).</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Best,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylo=
r, Ph.D. </b></span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt; color: black;">Support Scientist<br clear=3D"n=
one">US/Canada Region</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Cytiva<br clear=3D"none"></b>&nbsp;</p>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">--------------- Original Message -----------=
----<br clear=3D"none"><b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sa=
pasequipment.com]<br clear=3D"none"><b>Sent:</b>&nbsp;11/13/2024 5:03 PM<br=
 clear=3D"none"><b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br clear=
=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br clear=
=3D"none"><br clear=3D"none"></div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_pfptBannerrv32y7q" style=3D"display: block=
!important; text-align: left!important; margin: 16px 0px 16px 0px!important=
; padding: 8px 16px 8px 16px!important; border-radius: 4px!important; min-w=
idth: 200px!important; background-color: #d0d8dc; border-top: 4px solid #90=
a4ae;">
<div id=3D"x_x_x_x_x_pfptBannerrv32y7q" style=3D"float: left!important; dis=
play: block!important; margin: 0px 0px 1px 0px!important; max-width: 600px!=
important;">
<div id=3D"x_x_x_x_x_pfptBannerrv32y7q" style=3D"color: #000000; font-famil=
y: Arial,sans-serif; font-weight: bold; line-height: 18px; display: block!i=
mportant; visibility: visible!important; background-color: #d0d8dc; font-si=
ze: 14px!important;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_pfptBannerrv32y7q" style=3D"color: #000000; font-weigh=
t: normal; font-family: Arial,sans-serif; line-height: 18px; display: block=
!important; visibility: visible!important; background-color: #d0d8dc; font-=
size: 12px!important; margin-top: 2px!important;">This message came from ou=
tside your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Hi Kyle,&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">I may be overlooking something but wont the software we have along w=
ith the strategy you sent run these 2 modules?&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks, Rich</div>
<div id=3D"x_x_x_x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-family:=
 Calibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp;L=
S AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br clea=
r=3D"none"><b>Sent:</b>&nbsp;Wednesday, November 13, 2024 3:56 PM<br clear=
=3D"none"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment=
.com&gt;<br clear=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Pu=
rifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Hi Rich,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">The UPC-900 and the P-920 are the main modules=
 comprising the AKTA FPLC system (refer to pg. 8 of the attached system man=
ual).</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Best,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylo=
r, Ph.D. </b></span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt; color: black;">Support Scientist<br clear=3D"n=
one">US/Canada Region</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Cytiva<br clear=3D"none"></b>&nbsp;</p>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">--------------- Original Message -----------=
----<br clear=3D"none"><b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sa=
pasequipment.com]<br clear=3D"none"><b>Sent:</b>&nbsp;11/13/2024 4:31 PM<br=
 clear=3D"none"><b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br clear=
=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br clear=
=3D"none"><br clear=3D"none"></div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_pfptBanner59z4xw2" style=3D"display: blo=
ck!important; text-align: left!important; margin: 16px 0px 16px 0px!importa=
nt; padding: 8px 16px 8px 16px!important; border-radius: 4px!important; min=
-width: 200px!important; background-color: #d0d8dc; border-top: 4px solid #=
90a4ae;">
<div id=3D"x_x_x_x_x_x_pfptBanner59z4xw2" style=3D"float: left!important; d=
isplay: block!important; margin: 0px 0px 1px 0px!important; max-width: 600p=
x!important;">
<div id=3D"x_x_x_x_x_x_pfptBanner59z4xw2" style=3D"color: #000000; font-fam=
ily: Arial,sans-serif; font-weight: bold; line-height: 18px; display: block=
!important; visibility: visible!important; background-color: #d0d8dc; font-=
size: 14px!important;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_x_pfptBanner59z4xw2" style=3D"color: #000000; font-wei=
ght: normal; font-family: Arial,sans-serif; line-height: 18px; display: blo=
ck!important; visibility: visible!important; background-color: #d0d8dc; fon=
t-size: 12px!important; margin-top: 2px!important;">This message came from =
outside your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks Kyle.&nbsp; There is also a UPC 900 with a serial # 01188334.=
&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Thanks, Rich</div>
<div id=3D"x_x_x_x_x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-famil=
y: Calibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nbsp=
;LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br cl=
ear=3D"none"><b>Sent:</b>&nbsp;Tuesday, November 12, 2024 4:52 PM<br clear=
=3D"none"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment=
.com&gt;<br clear=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Pu=
rifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Hi Rich,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">It looks like you only have one instrument the=
re, an AKTA FPLC W FRAC-920 (PN 18111867 SN 01186843). The folder below has=
 the strategy file you need to configure your system within the UNICORN 5.3=
1 software:<br clear=3D"none"><br clear=3D"none"><a shape=3D"rect" class=3D=
"x_OWAAutoLink" id=3D"OWA1bbeefc6-a567-79c6-eaa6-66c98e14ae77" href=3D"http=
s://urldefense.com/v3/__https://danaherlifesciences.box.com/s/222befcf42xfw=
94fchrzersu5jfog2xa__;!!G8Er-fQLpA!LUhSYonDolFVrA_cEUr9e0iuRQLQue5rp7uioGYa=
AbFrJqkSBm75qoP6Nr_uog0Un5-68efuI7WZ_gG30eboIu75P7iRuQ$" style=3D"margin-to=
p: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">https://dan=
aherlifesciences.box.com/s/222befcf42xfw94fchrzersu5jfog2xa</a></span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Best,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylo=
r, Ph.D. </b></span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt; color: black;">Support Scientist<br clear=3D"n=
one">US/Canada Region</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Cytiva</b></p>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">--------------- Original Message -----------=
----<br clear=3D"none"><b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sa=
pasequipment.com]<br clear=3D"none"><b>Sent:</b>&nbsp;11/12/2024 4:18 PM<br=
 clear=3D"none"><b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br clear=
=3D"none"><b>Subject:</b>&nbsp;Re: Fw: Question on AKTA Purifier<br clear=
=3D"none"><br clear=3D"none"></div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_pfptBannerynaprtv" style=3D"display: b=
lock!important; text-align: left!important; margin: 16px 0px 16px 0px!impor=
tant; padding: 8px 16px 8px 16px!important; border-radius: 4px!important; m=
in-width: 200px!important; background-color: #d0d8dc; border-top: 4px solid=
 #90a4ae;">
<div id=3D"x_x_x_x_x_x_x_pfptBannerynaprtv" style=3D"float: left!important;=
 display: block!important; margin: 0px 0px 1px 0px!important; max-width: 60=
0px!important;">
<div id=3D"x_x_x_x_x_x_x_pfptBannerynaprtv" style=3D"color: #000000; font-f=
amily: Arial,sans-serif; font-weight: bold; line-height: 18px; display: blo=
ck!important; visibility: visible!important; background-color: #d0d8dc; fon=
t-size: 14px!important;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_x_x_pfptBannerynaprtv" style=3D"color: #000000; font-w=
eight: normal; font-family: Arial,sans-serif; line-height: 18px; display: b=
lock!important; visibility: visible!important; background-color: #d0d8dc; f=
ont-size: 12px!important; margin-top: 2px!important;">This message came fro=
m outside your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Hi again Kyle,&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">So, I have taken pics with the models and corresponding serial numbe=
rs.&nbsp; &nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Please let me know if this is what you need or I can provide anythin=
g else.</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Best,</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Rich&nbsp;</div>
<div id=3D"x_x_x_x_x_x_x_appendonsend"></div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-fam=
ily: Calibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&nb=
sp;LS AMER Scientific Support &lt;scientificsupport.amer@cytiva.com&gt;<br =
clear=3D"none"><b>Sent:</b>&nbsp;Monday, November 11, 2024 3:08 PM<br clear=
=3D"none"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment=
.com&gt;<br clear=3D"none"><b>Subject:</b>&nbsp;RE: Fw: Question on AKTA Pu=
rifier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">Hi Rich,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;"><span style=3D"font-family: Calibri, s=
ans-serif; font-size: 11pt;">It was nice speaking with you on Friday. Your =
email did make a new case in our system and I have taken ownership. Wheneve=
r you are ready, please provide the serial numbers for your instruments; I =
will be able to look up the models with that info and provide the strategy =
files you need.&nbsp;<br clear=3D"none"><br clear=3D"none">Best,</span></p>
<p style=3D"direction: ltr; line-height: normal; margin: 0in; font-family: =
Aptos, sans-serif; font-size: 12pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt;"><span style=3D"color: #00886f;"><b>Kyle Saylo=
r, Ph.D. </b></span><span style=3D"color: black;">(he/him)</span></p>
<p style=3D"direction: ltr; margin-top: 0pt; margin-bottom: 1pt; font-famil=
y: Calibri; font-size: 11pt; color: black;">Support Scientist<br clear=3D"n=
one">US/Canada Region</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Cytiva<br clear=3D"none"></b>&nbsp;</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">Email: <a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWAf12a6993-29=
3a-a2bd-e120-3519e2e576ce" href=3D"mailto:ScientificSupport.AMER@cytiva.com=
" style=3D"margin-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"n=
oopener"> scientificsupport.amer@cytiva.com</a></p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #63666a;">Telephone: +1-800-526-3593 option 4</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">Follow us on social media:</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;"><b><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWAe443f8da-a1fa-f=
78b-5898-14b2350d0069" href=3D"https://urldefense.com/v3/__https://facebook=
.com/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTe=
omsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR5k5uZlEA$" style=3D"margin-top: 0px; =
margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">Facebook</a></b>&nb=
sp;| <b><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWA88a5dc13-d9fa-48=
a7-7f4e-6bc48b65f6ad" href=3D"https://urldefense.com/v3/__https://instagram=
.com/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etXTWPTe=
omsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR4UZ-vw9A$" style=3D"margin-top: 0px; =
margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">Instagram</a></b>&n=
bsp;| <b><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWAbc687ea3-56c9-7=
6fa-14de-c3f7958c537d" href=3D"https://urldefense.com/v3/__https://www.yout=
ube.com/c/Cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw72m5etX=
TWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR4sK9fu7w$" style=3D"margin-top: =
0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">YouTube</a></b=
>&nbsp;| <b><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWA71d3a9e1-6f0=
3-3a9d-64ee-769224bd5f05" href=3D"https://urldefense.com/v3/__https://linke=
din.com/company/cytiva__;!!G8Er-fQLpA!LPUX0hNVpFSZGKBFxtfCAz851Q6I377VaJrw7=
2m5etXTWPTeomsaYLmC6kf1uaNnUWFWrI5KeXy3DY-hvXzEwR77gHaeqQ$" style=3D"margin=
-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">LinkedIn=
</a></b></p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">The scientificsupport.na@cytiva.com mailbox will be decommissioned. A=
ll future communication should be directed to <b><a shape=3D"rect" class=3D=
"x_OWAAutoLink" id=3D"OWA83734384-0f6f-540e-b3ae-1e7fe767a05a" href=3D"mail=
to:ScientificSupport.AMER@cytiva.com" style=3D"margin-top: 0px; margin-bott=
om: 0px;" target=3D"_blank" rel=3D"noopener">scientificsupport.amer@cytiva.=
com</a></b>.</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">&nbsp;</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;">Other important contacts:</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Customer Service</b></p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;"><span style=3D"color: black;">Email: </span><a shape=3D"rect" class=
=3D"x_OWAAutoLink" id=3D"OWA9e022450-adc5-5b8f-6faf-2a60a8ef51d7" href=3D"m=
ailto:customerservice.us@cytiva.com" style=3D"margin-top: 0px; margin-botto=
m: 0px;" target=3D"_blank" rel=3D"noopener">customerservice.us@cytiva.com</=
a></p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #63666a;">Telephone: +1-800-526-3593 option 1</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #00886f;"><b>Equipment Service (OptiRun)</b></p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt;"><span style=3D"color: black;">Email: </span><a shape=3D"rect" class=
=3D"x_OWAAutoLink" id=3D"OWA4ff23053-d593-d256-7267-fd906aeb948a" href=3D"m=
ailto:optirunservice.NA@cytiva.com" style=3D"margin-top: 0px; margin-bottom=
: 0px;" target=3D"_blank" rel=3D"noopener">optirunservice.NA@cytiva.com</a>=
</p>
<p style=3D"direction: ltr; margin: 0in; font-family: Calibri; font-size: 1=
1pt; color: #63666a;">Telephone: +1-800-526-3593 option 3</p>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">&nbsp;</div>
<div style=3D"direction: ltr;">--------------- Original Message -----------=
----<br clear=3D"none"><b>From:</b>&nbsp;rcruz@sapasequipment.com [rcruz@sa=
pasequipment.com]<br clear=3D"none"><b>Sent:</b>&nbsp;11/8/2024 4:46 PM<br =
clear=3D"none"><b>To:</b>&nbsp;scientificsupport.amer@cytiva.com<br clear=
=3D"none"><b>Subject:</b>&nbsp;Fw: Question on AKTA Purifier<br clear=3D"no=
ne"><br clear=3D"none"></div>
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"display:=
 block!important; text-align: left!important; margin: 16px 0px 16px 0px!imp=
ortant; padding: 8px 16px 8px 16px!important; border-radius: 4px!important;=
 min-width: 200px!important; background-color: #d0d8dc; border-top: 4px sol=
id #90a4ae;">
<div id=3D"x_x_x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"float: left!importan=
t; display: block!important; margin: 0px 0px 1px 0px!important; max-width: =
600px!important;">
<div id=3D"x_x_x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"color: #000000; font=
-family: Arial,sans-serif; font-weight: bold; line-height: 18px; display: b=
lock!important; visibility: visible!important; background-color: #d0d8dc; f=
ont-size: 14px!important;">This Message Is From an External Sender</div>
<div id=3D"x_x_x_x_x_x_x_x_pfptBanneroqitqfi" style=3D"color: #000000; font=
-weight: normal; font-family: Arial,sans-serif; line-height: 18px; display:=
 block!important; visibility: visible!important; background-color: #d0d8dc;=
 font-size: 12px!important; margin-top: 2px!important;">This message came f=
rom outside your organization. Use caution when opening.</div>
</div>
<div style=3D"line-height: 0; display: block; font-size: 0.01px;">&nbsp;</d=
iv>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Hello Kyle ,</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Good speaking with you.&nbsp; So please find the original chain of e=
mails between Nathan and myself.&nbsp; As mentioned, we have 4 other differ=
ent set ups( which we can provide you serial number of each component) wher=
e we are trying to run Unicorn 5.31( which we have).&nbsp; Unfortunately th=
e "life spam" of the links he sent for the installer and strategy have expi=
red.&nbsp; We were hoping you could help us get the appropriate strategy an=
d installer for each 4 "set-ups". As you mentioned, we can provide you with=
 serial numbers for each of the modules.&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Truly appreciate your support!&nbsp;&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Rich</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Richard Cruz</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">Sapas LLC&nbsp;</div>
<div id=3D"x_x_x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font-f=
amily: Calibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b>&=
nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=3D"=
none"><b>Sent:</b>&nbsp;Thursday, November 7, 2024 3:28 PM<br clear=3D"none=
"><b>To:</b>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;=
<br clear=3D"none"><b>Subject:</b>&nbsp;Fw: Question on AKTA Purifier</span=
>
<div>&nbsp;</div>
</div>
<div style=3D"direction: ltr; font-family: Aptos, Aptos_EmbeddedFont, Aptos=
_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: #00=
0000;">&nbsp;</div>
<div id=3D"x_x_x_x_x_x_x_x_x_appendonsend"></div>
<hr style=3D"direction: ltr; display: inline-block; width: 98%;">
<div dir=3D"ltr" id=3D"x_x_x_x_x_x_x_x_x_divRplyFwdMsg"><span style=3D"font=
-family: Calibri, sans-serif; font-size: 11pt; color: #000000;"><b>From:</b=
>&nbsp;rcruz@sapasequipment.com &lt;rcruz@sapasequipment.com&gt;<br clear=
=3D"none"><b>Sent:</b>&nbsp;Tuesday, June 11, 2024 4:55 PM<br clear=3D"none=
"><b>To:</b>&nbsp;'LS AMER Scientific Support' &lt;scientificsupport.amer@c=
ytiva.com&gt;<br clear=3D"none"><b>Subject:</b>&nbsp;Question on AKTA Purif=
ier</span>
<div>&nbsp;</div>
</div>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">Hello aga=
in Nathan,&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">&nbsp;</p=
>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">Trust thi=
s email finds you well!&nbsp; So we purchased various units from this lab; =
including this second system/AKTA Purifier.&nbsp; Will the Unicorn 5.31 als=
o work for this one?</p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">&nbsp;</p=
>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">As always=
, thanks,&nbsp;</p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">Rich</p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">&nbsp;</p=
>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">&nbsp;</p=
>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;">&nbsp;</p=
>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;"><b>From:<=
/b>&nbsp;LS AMER Scientific Support &lt;<span style=3D"color: blue;"><a sha=
pe=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWA36191a46-e466-e9f6-816d-043b11=
556d87" href=3D"mailto:scientificsupport.amer@cytiva.com" style=3D"color: b=
lue; margin-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopene=
r">scientificsupport.amer@cytiva.com</a></span>&gt;<br clear=3D"none"><b>Se=
nt:</b>&nbsp;Wednesday, June 5, 2024 2:25 PM<br clear=3D"none"><b>To:</b> <=
span style=3D"color: blue;"><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D=
"OWA04a71377-43c1-62ee-801b-fd59445c486c" href=3D"mailto:rcruz@sapasequipme=
nt.com" style=3D"color: blue; margin-top: 0px; margin-bottom: 0px;" target=
=3D"_blank" rel=3D"noopener">rcruz@sapasequipment.com</a></span><br clear=
=3D"none"><b>Subject:</b>&nbsp;RE: Follow up to phone call.</p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;"><span sty=
le=3D"font-family: Aptos, sans-serif; font-size: 12pt;">&nbsp;</span></p>
<p style=3D"direction: ltr; margin-top: 0px; margin-bottom: 0px;"><span sty=
le=3D"font-family: Aptos, sans-serif; font-size: 12pt;">Hi Richard,<br clea=
r=3D"none"><br clear=3D"none">Thank you for the detailed information. I thi=
nk I may see the issue. Your system is an AKTApurifier UPC 100. The earlies=
t version of this system shipped with UNICORN 5, not UNICORN 4. I bet if yo=
u upgraded to UNICORN 5, the issues would be resolved. The last version of =
UNICORN 5 that will run on Windows 2000 is 5.11. You can download the insta=
ller and strategy file here:<br clear=3D"none"><br clear=3D"none">Installer=
: </span><span style=3D"font-family: Aptos, sans-serif; font-size: 12pt; co=
lor: blue;"><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWA1a635551-6bc=
0-eeb0-c810-d318cc5079aa" href=3D"https://cytiva.my.salesforce.com/sfc/p/2p=
000000QVf9/a/Vk000000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg" styl=
e=3D"color: blue; margin-top: 0px; margin-bottom: 0px;" target=3D"_blank" r=
el=3D"noopener">https://cytiva.my.salesforce.com/sfc/p/2p000000QVf9/a/Vk000=
000Z1kP/8E6BVUkcSiD9MuttbTqTfohcNxjwuTckc6cgLxcSPqg</a></span><span style=
=3D"font-family: Aptos, sans-serif; font-size: 12pt;"><br clear=3D"none"><b=
r clear=3D"none">Strategy: </span><span style=3D"font-family: Aptos, sans-s=
erif; font-size: 12pt; color: blue;"><a shape=3D"rect" class=3D"x_OWAAutoLi=
nk" id=3D"OWAeb3f8693-5c03-ca65-af61-9a7e3f110e2f" href=3D"https://cytiva.m=
y.salesforce.com/sfc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H=
6hxf1veSjcu_.QFhd4E" style=3D"color: blue; margin-top: 0px; margin-bottom: =
0px;" target=3D"_blank" rel=3D"noopener">https://cytiva.my.salesforce.com/s=
fc/p/2p000000QVf9/a/Vk000000Z1in/addW6_MJTmAirelbDR6HNw.H6hxf1veSjcu_.QFhd4=
E</a></span><span style=3D"font-family: Aptos, sans-serif; font-size: 12pt;=
"><br clear=3D"none"><br clear=3D"none">I have also attached the manuals fo=
r your reference.<br clear=3D"none"><br clear=3D"none">If you can update th=
e computer to Windows XP or 7, you can install UNICORN 5.31. This version t=
ends to be easier to support. Please be aware, for any of the obsolete soft=
ware, the support will be very limited. If you upgrade Windows, let me know=
 and I can send the UNICORN 5.31 installer link.<br clear=3D"none"><br clea=
r=3D"none">For the long term, I would strongly recommend upgrading to the l=
atest version, </span> <span style=3D"font-family: Aptos, sans-serif; font-=
size: 12pt; color: blue;"><a shape=3D"rect" class=3D"x_OWAAutoLink" id=3D"O=
WAb8b78dba-a662-4b05-b3e6-6cf49103b04b" href=3D"https://urldefense.com/v3/_=
_https:/www.cytivalifesciences.com/en/us/shop/chromatography/software/unico=
rn-7-p-05649__;!!G8Er-fQLpA!KQh7VmigB2EAxH_j_ktwUnAA-zYZwFaiE0Gm5NAYtwucELr=
6ZNBdU4vvGmoMhJGXmMurXJxJREDBecwZiDfofVHvUBCuTg$" style=3D"color: blue; mar=
gin-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopener">UNICO=
RN 7</a></span><span style=3D"font-family: Aptos, sans-serif; font-size: 12=
pt;">, which is compatible with your instrument (see page 17 in the attache=
d compatibility matrix). UNICORN 7 will run on Windows 10 or 11, so you can=
 use a modern computer connected to your network. I have attached some asso=
ciated documentation for your reference. When you are ready to upgrade, jus=
t let me know and I'll connect you with Sales for a quote.<br clear=3D"none=
"><br clear=3D"none">Best,<br clear=3D"none"><br clear=3D"none"></span><spa=
n style=3D"color: #00886f;"><b>Nathan Williams, Ph.D.</b></span><span style=
=3D"font-family: Aptos, sans-serif; font-size: 12pt;"><br clear=3D"none"></=
span>Scientific Support Team<span style=3D"font-family: Aptos, sans-serif; =
font-size: 12pt;"><br clear=3D"none"></span><span style=3D"font-size: 9pt;"=
><i>LabScale Chromatography, Imaging</i></span><span style=3D"font-family: =
Aptos, sans-serif; font-size: 12pt;"><br clear=3D"none"></span><span style=
=3D"color: #00886f;"><b>Cytiva</b></span><span style=3D"font-family: Aptos,=
 sans-serif; font-size: 12pt;"><br clear=3D"none"></span>Phone: 1 800 526 3=
593 option: 4, 1, 1<span style=3D"font-family: Aptos, sans-serif; font-size=
: 12pt;"><br clear=3D"none"></span><span style=3D"color: #0563c1;"><a shape=
=3D"rect" class=3D"x_OWAAutoLink" id=3D"OWA10ea4fc0-7153-4fda-a97e-9ecb0600=
beb3" href=3D"mailto:ScientificSupport.AMER@cytiva.com" style=3D"color: #05=
63c1; margin-top: 0px; margin-bottom: 0px;" target=3D"_blank" rel=3D"noopen=
er">ScientificSupport.AMER@cytiva.com</a></span><span style=3D"font-family:=
 Aptos, sans-serif; font-size: 12pt;"><br clear=3D"none"></span>Hours of Op=
eration: M-Th 9-5, F 9-4:30 ET<span style=3D"font-family: Aptos, sans-serif=
; font-size: 12pt;"><br clear=3D"none"><br clear=3D"none"><br clear=3D"none=
"></span></p>
<div style=3D"direction: ltr;"><img src=3D"https://cytiva.my.salesforce.com=
/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006ll=
Mg&amp;from=3Dint"></div>
<div style=3D"direction: ltr;"><img src=3D"https://cytiva.my.salesforce.com=
/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006pL=
a4&amp;from=3Dint"></div>
<div style=3D"direction: ltr;"><img src=3D"https://cytiva.my.salesforce.com=
/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006sc=
EZ&amp;from=3Dint"></div>
<div style=3D"direction: ltr;"><img src=3D"https://cytiva.my.salesforce.com=
/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006sc=
fy&amp;from=3Dint"></div>
<div style=3D"direction: ltr;"><img src=3D"https://cytiva.my.salesforce.com=
/servlet/servlet.ImageServer?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000006up=
yu&amp;from=3Dint"></div>
<div><img src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageServ=
er?oid=3D00D2p000000QVf9&amp;esid=3D018Vk000007kxdm&amp;from=3Dint"></div><=
img alt=3D"" src=3D"https://cytiva.my.salesforce.com/servlet/servlet.ImageS=
erver?oid=3D00D2p000000QVf9&esid=3D018Vk000007ykOx&from=3Dext"></html>
------=_Part_23636_239872131.1733516484494--

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